Reckon Conf2015 (NZ) Reckon Accounts Hosted - Geek speak
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We’ll guide you through the key features and provide answers to the frequently asked questions from your clients for Accounts Hosted – our advanced online accounting solution for medium-large businesses. We’ll also share best practices and insightful tips to help you manage your client’s business more efficiently using Accounts Hosted.
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Reckon Conf2015 (NZ) Reckon Accounts Hosted - Geek speak
- 1. RECKON ACCOUNTS HOSTED – GEEK SPEAK Jana Lattin & Corey Anderson
- 3. Test Internet Speed To get the most out of Reckon Accounts Hosted make sure your internet speed test result is “Above Average” in the RAH control panel.
- 4. Restart Machine and Router When you restart the machine or device it is rebooting the system, returning to its default working state and clearing any trapped memory.
- 5. Wi-Fi Connections Too far away from the router? Poor Signal? Purchasing a Wi-Fi Extender (OfficeWorks, Dick Smith etc) will boost Wi-Fi coverage throughout your home or office.
- 7. Disabling Bandwidth Hogs • Google Drive • Skype • DropBox • VOIP • YouTube
- 9. Product Information now available Pressing Ctrl + 1 in RAH will now display product information about your Reckon Accounts data file
- 10. Useful Keyboard Shortcuts Function Windows Mac Rename File F2 Fn + F2 Delete File Delete Fn + Delete Copy Ctrl + C Control + C Paste Ctrl + V Control + V
- 11. Speed up the launch of RAH and Reports Reckon Accounts Hosted: Edit > Preferences > Desktop View > Don’t save the desktop Reports: Edit > Preferences > Reports & Graphs > Prompt to modify Report when opening
- 12. Clear Browser Cache Always clear browser cache after RAH service update. To initiate the Clear Cache screen Windows Mac Ctrl + Shift + Delete CMD + Option + E
- 13. HTML5 Browser Compatibility To get the most out of RAH make sure your browser supports the latest HTML5 technology. To see the HTML5 compatibility of your browser http://html5test.com/
- 14. Removing User Access to a shared folder Only Applies to users with same UserID 1. Control Panel 2. Manage Users > Click on User 3. Manage Shared Folder Access 4. Delete Access
- 15. Log Out Correctly Don’t Just Close the tab Click File, Close Company Then File, Exit Log Off Remote Sessions
- 16. FILE MAINTENANCE
- 17. Resort Lists Before verifying and rebuilding your data it is advisable to re-sort the lists to return them to the preferred database structure.
- 18. Full Verification when Backing Up TLG (Transaction Log) files increase in size over time which will result in delays when committing a transaction. By selecting “Full Verification” during a backup (.QBB) the .TLG file will reset.
- 19. TROUBLESHOOT
- 20. 4G Comparison to diagnose speed Issues Sometimes troubleshooting speed issues in a network environment can be tricky. Using a 4G connection from your smart device (HotSpot Feature) can help determine whether it is the service or the environment which is at fault.
- 21. Latest Display Drivers Installed Pixilation and screen refresh (redraw) issues may occur if display drivers are out of date.
- 22. • KB 5014: Testing your modem integrity to Reckon Accounts Hosted • KB 5228: RAH continues to pixilate between screens • KB 5216: ‘Bad Request’ when launching RAH in a Network Environment • KB 5189: Hosted does not remember last opened company • KB 5187: How emails work on Reckon Accounts Hosted • Community Search: Hosted Speed Tips & Tricks Top Support Articles
- 23. HOSTED SUPPORT RESOURCES The Reckon Community Knowledgebase Reckon Tech Support Team YouTube (Reckon HQ)
- 24. WHAT’S NEXT… Load balance enhancements Bank Data enhancements 2016/17 legislation changes (NZ)
Editor's Notes
- Jana
- Corey Anderson VodaPhone and Spark
- Jana Lattin Wifi Analyzer
- Jana Lattin Wifi Analyzer
- Corey
- Jana Lattin
- Corey
- Jana
- Corey
- Jana
- Corey
- Corey
- Jana Lattin
- Corey
- Jana
- Corey
- Jana
- Corey
- Load balance Introduce a File Server Load Balancer which will enable us to load balance the file servers on RAH to better manage storage and reducing the risk of unplanned outages Bank Data Over the past two years we've introduced Bank Feeds & Transaction Rules. The feedback we've received from AP's & Customers is that having automated BankFeeds is the feature that a lot of users base the decision on what Accounting Software they will go with. The feedback we've received is that the BankFeed feature within Reckon Accounts is still behind other applications (Especially Cloud Based) in terms of usability. The enhancements to be included are: - - Allowing users to enter/edit Transaction Rules 'on the fly' - Allow Class Tracking - Have a new Payee Condition called 'Contains' so users can match partial words - Ability to enter Multiple Transactions via a Rule - Ability to create Sales Receipts (may not get through in the next release) Ability to Export & Import the Rules List (may not get through in the next release) NZ legislation To implement any legislation changes (ie Tax Rates) that are released as part of the IRD budget in December.