8. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core Managed device
1
When the task is created by Scheduler Service, it
creates the Policy XML files on the Core server at
ManagementSuitelandeskfilesClientPolicies
2
When the scheduler finds a task is due, it launches
the Task Handler Proxy
10. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
TaskHandlerProxy.exe
Managed device
1
2
Gathers information about the specific task from
the database and sends the information to the
Policy Task Handler.
3
16. LANDESK SOFTWARE CONFIDENTIAL
Push tasks
Scheduler
Core
APM Service
TaskHandlerProxy.exe
PolicyTaskHandler.exe ServiceHost.exe
PolicySync
Managed device
/Taskid=#
1
2
3
4
5
• Servicehost.exe sends command to launch
PolicySync using the TaskID
6
• PolicySync calls back to APM service and
requests task information, including XML created
by scheduler
• PolicySync downloads XML on client and checks
whether the policy is required, recommended, or
optional.
21. Troubleshooting tips
Push tasks appear stuck – Core side
The task is most likely still running, it’s just waiting on feedbackfrom clients. Once
PolicyTaskHandlercontacts client machines it’s work is done. All other status and updates
come from client machines. Check schedulersettings to make sure PolicyTaskHandler has
enough time to run.
Check task properties to make sure they are correct.
Targets, queries (correct results), scopes, start times, required/recommended/optional.
Check the PolicyTaskHandler log (turn on verbose logging if necessary),search by machine
name or IP address and the task ID.
Discovery might have failed (IP address/MAC address/DeviceID correct)
May need to run an inventory scan to update the database.
Make sure the discovery packets are leaving the Core. Some security software see Accelerated push as a
packet storm and will shut down the network port. Disable if necessary.
Make sure switches/routers are allowing packets through. (This is rare, but has happened)
Check COM+ rights, make sure COM+ applications are running (restart if necessary). If
COM+ is failing or not running, PolicySync will not trust any communication with the core.
22. Troubleshooting tips
Push tasks appear stuck – Client side
Check c:ProgramDataLANDeskPolicies – Is the policy XML file there (CP.taskid.*.xml)
Verify task ID in the filename.
If the policy XML file isn’t there, check servicehost log for any failures (this shows incoming requests).
Certificates valid? If not PolicyTaskHandler won’t be able to contact PolicySync to send policy commands.
Check proxyhost log for any failures (this show outgoing requests).
Check C:ProgramDataLANDeskLogPolicySync.exe.logforany failures – PolicySync log
actions/errors here.
Check sdclient log (C:Program Files (x86)LANDeskLDClientData)– sdclient_task?ID?.log.
All task status comes from the client exceptfor the initial task start (PolicyTaskHandler) and
daily maintenance (ApmMaintenance).
23. Troubleshooting tips
Use the Diagnostics tool to discover devices, view logs,
and run advanced operations at the client.
24. Look ahead
Portal manager refresh => End User Workspace.
New modern look and feel.
Details flyout.
Supports screenshots and screenshot preview.
Meta data support (no tags yet, but coming).
Name, description,vendorestimated download time, estimated install time,
rebootrequired notification, package size.
Install/launch/open directly from details flyout and tiles.
Enhanced searchand category selection.
More branding options (in progress).
Hamburger menu option show/hide the navigation bar, allows for
space savings and tool selection.
Demo.
29. Want to highlight a stat?
2005 2010 2015
Product Z Product Y Product X
Use Grays to minimize the
other numbers, and color the
number that is most important
in Red! In this case:
Red is the clear winner!
31. Want to highlight a stat?
2005 2010 2015
Product Z Product Y Product X
Use Grays to minimize the
other numbers, and color the
number that is most important
in Red! In this case:
Red is the clear winner!
33. Instead of bullet points
This m us t be im porta nt1
This ha s to be im porta nt2
This is re a lly im porta nt3
Instead of bullet points, use these shapes and keep your points short and concise
34. And yet another Quote slide
“What... is the air-speed
velocity of an unladen swallow?”
Bridgekeeper
35. Colors used within this template
Red
Black
Orange
Yellow
Warm Gray
Warm Gray
Maroon
Primary Colors SecondaryColors TertiaryColors
Teal
Green
Purple
Rose