The Power Series - Exceptional Customer ServiceRichard Mulvey
This document discusses the importance of exceptional customer service. It notes that the business of business is to satisfy customers, yet many companies focus more on internal tasks than interacting with customers. Only 45% of customers return due to friendly service, while 36% return for quality products and 19% for best prices. To develop "raving fans," companies need to focus on three areas: their product/service, their people, and their systems. Providing a welcoming experience, understanding customer needs, and ensuring customers will return are keys to customer service. Complaints should be addressed calmly by listening, empathizing, finding solutions, and following through. Exceptional customer service can turn dissatisfied customers into customers who remain loyal forever.
The Power Series - Exceptional Customer ServiceRichard Mulvey
This document discusses the importance of exceptional customer service. It notes that the business of business is to satisfy customers, yet many companies focus more on internal tasks than interacting with customers. Only 45% of customers return due to friendly service, while 36% return for quality products and 19% for best prices. To develop "raving fans," companies need to focus on three areas: their product/service, their people, and their systems. Providing a welcoming experience, understanding customer needs, and ensuring customers will return are keys to customer service. Complaints should be addressed calmly by listening, empathizing, finding solutions, and following through. Exceptional customer service can turn dissatisfied customers into customers who remain loyal forever.
Este documento presenta un menú principal sobre cuatro distritos de la región de Melgar para el mundo: Llali, Umachiri, Orurillo y Nuñoa. El menú incluye opciones para acceder a información y videos sobre cada uno de los distritos mencionados.
The document discusses different approaches to negotiation between buyers and sellers. It notes that competitive negotiation that treats negotiation as a battle often leads to conflict and lose-lose outcomes, while cooperative negotiation that finds mutual interests and wins is more likely to achieve win-win results. It provides tips for sellers on understanding value from the buyer's perspective, preparing for negotiations, and dealing with difficult behaviors from buyers.
This document discusses various closing techniques for salespeople. It lists over 50 different closing methods like the alternative close, minor point close, compliment close, balance sheet close, time or money close, and suck it and see close. It also outlines some common mistakes in closing like not asking for the business, closing too early, talking too much, talking to the wrong person, lack of enthusiasm, being under pressure, closing too late, and selling after the close. The overall document provides an extensive overview of closing strategies and pitfalls to avoid to help salespeople improve their closing abilities.
Power Series - Powerful Sales PresentationsRichard Mulvey
This document outlines tips and techniques for effective sales presentations. It discusses the importance of preparation, delivery, and handling questions. Presenters are advised to keep presentations short and simple, tell stories to paint pictures, and focus on the audience. Effective visual aids and closing the sale are also covered. The document provides guidance for overcoming stage fright and suggestions for impromptu speaking. Overall, it emphasizes the value of practice in delivering powerful sales presentations.
The Power Series Making Appointments and Selling over the TelephoneRichard Mulvey
Richard Mulvey provides tips for successful telephone selling in 3 parts: preparation, making the call, and handling objections. To prepare, clear your desk of distractions and have all needed materials organized. When making a call, follow the AIDA model (get Attention, maintain Interest, induce Desire, and inspire Action) and qualify customers before outlining benefits. Anticipate common objections like cost or an existing supplier and address concerns directly with questions to better understand objections and find solutions. The goal is to turn dissatisfied potential customers into long-term satisfied customers.
This document discusses the history and future of selling. It outlines how selling has evolved from a focus on products and scripts in the late 1800s to diagnosing customer needs and crafting solutions. The future of selling is described as relying more on online research and communication over email and video chat rather than face-to-face visits. Sellers will need to establish themselves as experts in their field and become part of their clients' teams by learning about their businesses and industries. The role of a future seller is likened to that of a chef who uses expertise to create customized solutions for each unique customer.
The document provides tips for salespeople on how to be successful when selling face to face. It discusses focusing on the customer by understanding their needs, encouraging them, and solving their problems. Some key points include using open questions to learn about the customer, qualifying needs before presenting features or benefits, handling objections by listening fully and providing answers or proof, and closing the sale by looking for buying signals and summarizing benefits before asking for the sale. The overall goal is to help the customer buy by taking a customer-centric approach.
This document discusses strategies for selling higher-priced products and services by focusing on quality and value. It emphasizes communicating the benefits and value proposition to customers rather than just focusing on price. Some key strategies include guaranteeing products and services, using quality proposals, packaging, and emphasizing how the product satisfies customer needs and objectives. It also provides tips on handling objections about price by clarifying the customer's real concerns and maximizing the benefits.
This document discusses key concepts for selling face-to-face, including understanding the customer's needs and wants, using open and closed questions in the sales conversation, addressing objections, and closing the sale. Some of the main points covered are features, needs and benefits; three types of customer needs; how buying decisions are made emotionally; listening to objections and providing answers or benefits; and approaches for handling indifference or skepticism from customers. The overall document provides guidance on effective selling techniques for interactions with customers.
RubyKaigi 2022 - Fast data processing with Ruby and Apache ArrowKouhei Sutou
I introduced Ruby and Apache Arrow integration including the "super fast large data interchange and processing" Apache Arrow feature at RubyKaigi Takeout 2021.
This talk introduces how we can use the "super fast large data interchange and processing" Apache Arrow feature in Ruby. Here are some use cases:
* Fast data retrieval (fast pluck) from DB such as MySQL and PostgreSQL for batch processes in a Ruby on Rails application
* Fast data interchange with JavaScript for dynamic visualization in a Ruby on Rails application
* Fast OLAP with in-process DB such as DuckDB and Apache Arrow DataFusion in a Ruby on Rails application or irb session
RubyKaigi Takeout 2021 - Red Arrow - Ruby and Apache ArrowKouhei Sutou
To use Ruby for data processing widely, Apache Arrow support is important. We can do the followings with Apache Arrow:
* Super fast large data interchange and processing
* Reading/writing data in several famous formats such as CSV and Apache Parquet
* Reading/writing partitioned large data on cloud storage such as Amazon S3
This talk describes the followings:
* What is Apache Arrow
* How to use Apache Arrow with Ruby
* How to integrate with Ruby 3.0 features such as MemoryView and Ractor
Apache Arrow 1.0 - A cross-language development platform for in-memory dataKouhei Sutou
Apache Arrow is a cross-language development platform for in-memory data. You can use Apache Arrow to process large data effectively in Python and other languages such as R. Apache Arrow is the future of data processing. Apache Arrow 1.0, the first major version, was released at 2020-07-24. It's a good time to know Apache Arrow and start using it.
Apache Arrow - A cross-language development platform for in-memory dataKouhei Sutou
Apache Arrow is the future for data processing systems. This talk describes how to solve data sharing overhead in data processing system such as Spark and PySpark. This talk also describes how to accelerate computation against your large data by Apache Arrow.
csv, one of the standard libraries, in Ruby 2.6 has many improvements:
* Default gemified
* Faster CSV parsing
* Faster CSV writing
* Clean new CSV parser implementation for further improvements
* Reconstructed test suites for further improvements
* Benchmark suites for further performance improvements
These improvements are done without breaking backward compatibility.
This talk describes details of these improvements by a new csv maintainer.
PGroonga 2 – Make PostgreSQL rich full text search system backend!Kouhei Sutou
PGroonga 2.0 has been released with 2 years development since PGroonga 1.0.0. PGroonga 1.0.0 just provides fast full text search with all languages support. It's important because it's a lacked feature in PostgreSQL. PGroonga 2.0 provides more useful features to implement rich full text search system with PostgreSQL. This session shows how to implement rich full text search system with PostgreSQL!
This talk describes about PGroonga that resolves these problems.