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1




Reaching New Audiences
Using social media to connect online
2




Today’s Discussion


 What is Social Media?

 Why Should I Care?

 How Can I Use It?

 What Next?
3


What is Social Media

       social interaction, conversation,
       civic engagement, and multiple
       media online



       Many forms:

       blogs, micro blogs, rss,
       widgets, discussion boards,
       wikis, podcasts, mashups,
       social networks, so much more!
4




What Social Media Isn’t

       Something you create |     A one-
       way street | Broadcasting |
       Heavily edited | As scary as it seems |
       Threatening | Publishing | You
       controlling all of the message (only
       some of it) | You loosing control
5




Why Should I Care?
6




Your Audience is Waiting



 The tools for communicating online are now easy
 enough for anyone to use.
7



Over

80%
of Americans
watch video
online
8




                   There are

 140 Million
           Facebook Users

How many are in your community?
9




60%          of Americans
expect to interact with companies
via social media tools
10




70%
of adults
use email

(But 75% of all email is spam)
11




Why Bother?
•Social media enhances traditional media delivery
with diversity in opinion and reach.

•Social media fosters public dialogue and civic
engagement.

•Social media builds powerful links between people,
brands, and content.
12




How can it work for me?
   Content now drives the tools we choose
13




                      for good
Twitter isn’t just a quirky site for techy types

   @JohnMcCain vs @BarackObama

   @Fox5NewsEdge vs @Statesman

   @Starbucks vs @ComcastCares
14




What Twitter users want you to know
15




Facebook Fans

How can I use Facebook to connect and draw
from the community?

  Outreach, promotion, research

  Fan Pages

  Finding the pulse of your community
16




Tapping the Wisdom of Crowds

Other Outlets

HARO - Help a Reporter Out

     37,000 sources

LinkedIn Answers

     Live Example 1

     Live Example 2
17




What’s Next?
18




Getting Started
The Strategy
  Set goals for your social media outreach

       What’s your audience like?

       What resources are available to you (time, buy-in, commitment)?

       How do I determine an ROI?

  You can do a lot in a short amount of time
19




 Ready, Set, Go!
Getting Started

  Stake your claim

       It’s a land-grab! (remember, your audience is waiting)

       Build confidence and workflows, introduce seed content

       It takes time to build up followers, fans, and connections
20




Top 5 Takeaways
 Know your audience and know yourself.

 Find online spaces -- like YouTube, Facebook or Twitter -- where people passionate
 about similar content are already congregating. Create and populate social media
 platforms with your message and your questions

 Make time to connect with your users, both new and existing. It's important to
 know you can do a lot with just a few minutes a day.

 Don’t start a social media project just because you feel like you have to. Think of a
 strategy that makes sense for you and your content.

 Set realistic expectations for yourself. It takes time to do this well.
21




Contact Info
Jonathan Coffman, Assoc. Product Manager, PBS Engage

Email: jonathan@jonathancoffman.com

Blog: http://www.jonathancoffman.com/blog

Twitter: @jdcoffman   PBS Engage: http://www.pbs.org/engage

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Reaching New Audiences - Connecting to Your Audience Online

  • 1. 1 Reaching New Audiences Using social media to connect online
  • 2. 2 Today’s Discussion What is Social Media? Why Should I Care? How Can I Use It? What Next?
  • 3. 3 What is Social Media social interaction, conversation, civic engagement, and multiple media online Many forms: blogs, micro blogs, rss, widgets, discussion boards, wikis, podcasts, mashups, social networks, so much more!
  • 4. 4 What Social Media Isn’t Something you create | A one- way street | Broadcasting | Heavily edited | As scary as it seems | Threatening | Publishing | You controlling all of the message (only some of it) | You loosing control
  • 6. 6 Your Audience is Waiting The tools for communicating online are now easy enough for anyone to use.
  • 8. 8 There are 140 Million Facebook Users How many are in your community?
  • 9. 9 60% of Americans expect to interact with companies via social media tools
  • 10. 10 70% of adults use email (But 75% of all email is spam)
  • 11. 11 Why Bother? •Social media enhances traditional media delivery with diversity in opinion and reach. •Social media fosters public dialogue and civic engagement. •Social media builds powerful links between people, brands, and content.
  • 12. 12 How can it work for me? Content now drives the tools we choose
  • 13. 13 for good Twitter isn’t just a quirky site for techy types @JohnMcCain vs @BarackObama @Fox5NewsEdge vs @Statesman @Starbucks vs @ComcastCares
  • 14. 14 What Twitter users want you to know
  • 15. 15 Facebook Fans How can I use Facebook to connect and draw from the community? Outreach, promotion, research Fan Pages Finding the pulse of your community
  • 16. 16 Tapping the Wisdom of Crowds Other Outlets HARO - Help a Reporter Out 37,000 sources LinkedIn Answers Live Example 1 Live Example 2
  • 18. 18 Getting Started The Strategy Set goals for your social media outreach What’s your audience like? What resources are available to you (time, buy-in, commitment)? How do I determine an ROI? You can do a lot in a short amount of time
  • 19. 19 Ready, Set, Go! Getting Started Stake your claim It’s a land-grab! (remember, your audience is waiting) Build confidence and workflows, introduce seed content It takes time to build up followers, fans, and connections
  • 20. 20 Top 5 Takeaways Know your audience and know yourself. Find online spaces -- like YouTube, Facebook or Twitter -- where people passionate about similar content are already congregating. Create and populate social media platforms with your message and your questions Make time to connect with your users, both new and existing. It's important to know you can do a lot with just a few minutes a day. Don’t start a social media project just because you feel like you have to. Think of a strategy that makes sense for you and your content. Set realistic expectations for yourself. It takes time to do this well.
  • 21. 21 Contact Info Jonathan Coffman, Assoc. Product Manager, PBS Engage Email: jonathan@jonathancoffman.com Blog: http://www.jonathancoffman.com/blog Twitter: @jdcoffman PBS Engage: http://www.pbs.org/engage