Randi Zuckerberg discusses trends she sees emerging for modern consumers based on her observations on social media and from her work. She outlines 10 trends, including consumers wanting more information and control, the importance of reviews and ratings from others, using video to provide immersive experiences, businesses needing to cater to mobile users, the rise of interactive customer service, focusing on aesthetic and amenity details, promoting green initiatives, relying on customer referrals and building community, using social media creatively, and employing gamification to motivate customers. She provides her contact information and invites people to learn more about these trends.