1. Rajeswari @ Ramya A
ishuramya0891@gmail.com
Mobile:91-9003496454
Professional summary
 3 years’experience in Production ManagementandBuild&Release domain.
 Good hands-onexposure inSMACforBuildautomation
Work Experience Summary
Organization Tenure Designation
HCL Technologies Ltd. Nov ’13 – till date Software Engineer
iHorse Technologies July ’12 – Oct ‘13 BusinessDevelopment
Executive
Technical skills:
Operating System Windows & UNIX.
Version Control Tool CMNDS and uDeploy
Scripting Shell
Incident/Change
Management tool
Global change Management/DBSymphony/JIRA
Monitoring Tools Control - m 6.4 (Tool for scheduling Unix scripts)
Tool for running SQL
queries
DB-Artisan
Disk Management
Tool
Geneos
Company : HCL TechnologiesLtd.
Project Name : Citi Bank
Duration : May’2015 – Dec’ 2015
 Provide level 2Support – Log incidents,generateincidentticket,assigntoappropriate
resources,workonit.
 Monitorincidentticketqueue forassignedapplicationsincludingreviews/analysisof open
ticketsandrespondto assignedticketswithinagreedupontimeframesasrequiredas
requiredbyseveritylevels.
 Diagnose incidents,resolve fix problems,andperformrootcause analysisforincidents.
 Updatesbusiness/endusersandclosedassignedtickets.
 Provide ongoingsupportforBusinessandusersincludingansweringquestionsregarding
assignedapplication.
 Perform scheduled/routinemaintenance of application (Ex.Patches,versionupdatedetc)

2.  Update and maintaincurrentversionof the documentationandworkbookforassigned
applications.
 Testingof applicationincidentfixesandmaintenance changes(Ex.New patch)
 Coordinate applicationchange control.
 Performversioncontrol management.
 Execute testplan,testscripts,generate,loadandrefreshtestdata,unittesting,system
testing,integrationtesting,regressiontesting,performance testing,loadtesting,stress
testingandsupportUAT.
 Monitoringof pre-scheduledbatchjobs,statusreportof SLA batches,monitorBOD and
EOD batches.
 Identificationandfixingof jobfailures&updatingtonextlevel.
 Updatingthe ticketwithroot cause analysis,identifiedsolutionsandcommunicationto
the customerfor permanentresolutionbasedonthe feedbackfromrespectiveteams
(postmortem).
 Proactive healthchecks.
 Work on assignedtickets.
 Analysisof issuesandassigns/escalate ittoappropriate team/group.
 Postrelease checksbasedoncustomerrequest.
Company : HCL TechnologiesLtd.
Project Name : Deutsche Bank
Duration : Nov’2013 – April’2015
 Monitoringof pre-scheduledbatchjobsandstatusreportof SLA batches.
 Monitoringthe logsof abnormallybehavingjobsandprioritizingthe jobs if necessary.
 Handlingfailuresandissue resolutionbasedonknownerrordatabase/FAQ’sandrunbook.
 Identificationandfixingof jobfailures&updatingtonextlevel.
 Businessstatusnotification(delayof feedswithETA).
 Updatingthe ticketwithroot cause analysis,identifiedsolutionsandcommunicationto
the customerfor permanentresolutionbasedonthe feedbackfromrespectiveteams
(postmortem).
 File systemspace managementonproductionserver.
 Proactive healthchecks.
 User account maintenance (addition,modificationanddeletion).
 Database updatesandreport generationbasedoncustomerrequest.
 Identificationandsuggestionof processautomation.
 Work on assignedtickets.
 Analysisof issuesandassigns/escalate ittoappropriate team/group.
 Assistingthe customersingettingaccesstofrontendapplications.
 Postrelease checksbasedoncustomerrequest.
 Raise ticketsforjobfailuresof upstreamsystems.
 Raise andassignticketsto appropriate group/level forfailuresnotassociatedtoupstream
systembasedontheirconcurrence.
Company : iHorse TechnologiesLtd.
Project Name : Microsoft
Duration : July’2012 – Oct’ 2013
 User account maintenance (addition,modificationanddeletion).

3.  Database updatesandreport generationbasedoncustomerrequest.
 Keepingtrackof userrelatedissuesandpreparingdocumentsforthe issue relatedfix.
 Ensure highendsupportto the BusinessandUsers.
 Maintaininggoodrapportwiththe Clients
 Findingpossible waystoincrease Organization’s Capital.
 Recordingthe usersystemleveltroubleshootingasrecordto eradicate anyfuture
problems.
Achievements
 Withoutanyprior knowledge,Ihave takenownershipforCOBserverTestingforNYand
LND servers.
 Recipientof the “HCL SPOT” award fromHCL.
Trainings
 Programmingin Unix/Oracle forthe durationof 2 months.
 TrainedinBFSI environmentforone month.
Educational Qualification
Institute/University Grade Aggregate Year
Pondicherry University B.Tech– InformationSecurity 8.13 (CGPA) May 2012
St.Patrick School XII 82.13 % May 2008
St.Patrick School X 88.36 % May 2006
Personal Details
Father'sName T.Ashokkumar
DOB 08/01/1991
Sex,Marital
Status
Female,Single
Nationality Indian
Language(s) Tamil,Kannada& English
CurrentLocation Bangalore