The document provides a summary of Hema Latha P's experience in software quality assurance and testing over 8+ years. She has expertise in test planning, requirements analysis, defect management, and test automation. Some of her skills and qualifications include proficiency in test tools like QTP and LoadRunner, certifications in ITIL, Cisco CCNA, and ethical hacking, and experience testing web, cloud, and mobile applications. She is currently working as a software testing engineer at Suvenbits, where she manages application content and tests mobile apps for kids.

1. Hema Latha P
hema16@me.com
Ph: +91 9535 505 285
in.linkedin.com/in/hema250
Experience Summary:
 Over8+ yearsof IT experience with5+Yearsof insoftware quality assurance andtestingwithaproventrack
record of delivery anddemonstrated abilitytoinspire/mentor/manage QA teamsanditsactivities.
 Expertise in writing/enhancing of Test Plan, Test Strategy specifying the system’s inputs, outputs, limitations,
entry and exitcriteriaetc.
 Manage in delivering test services to the program including test planning, specification, development,
execution, anddefectmanagementactivities.
 Expertise inanalyzingBusiness/ SystemRequirements documents andUse Cases
 Proficient in using Quality Center for Test Planning, Requirements Management and Defect Reporting and
Tracking
 Good understandingof the Software DevelopmentLife Cycle SDLC and STLC
 Work well underpressure, comfortable workingwithteamsanddealingwithcustomers.
 Responsible forpreparingthe TestingClosure reportsandAcquire business sign-off of testingartifacts.
 Projectmanagementandmentoringof onshore andoffshore developmentteams.
 Experience inperformance DefectLoggingandTrackinginChange Synergy andQuality center
 Handled multiple critical assignmentsconcurrently.
 Experience in testing eCommerce sites, Web Environment (Server & client), Software as a Service (SaaS)
solutions, and Cloudbased applications, test automation toolsSelenium, QTP,
 Experience withwebservicesXML
 worked on Amazon and azure cloud
 Expertise in different kinds of tests such as functional, Regression, integration, User acceptance, smoke and
performance testing.
 Proficient in manual, automated Testing and Performance testing Tools such as QUICK TEST PROFESSIONAL
and Loadrunner
 Experience inPreparation of Automated Testswithinthe Keyword drivenautomation framework.
 Responsible forResource planning,projectforecasts, projectestimations etc
 Good Exposure in Using of QTP Integrated Environment (Step Generator, Synchronization, Actions, Recovery
Scenarios andMethods etc.).
 Responsible for sharing weekly project dashboard, weekly/daily status reports for all applications in our project
and alsotakingcare of claritytimecard for the entire performance teamonweekly basis
 Have involved in identifying the right candidates for the organization by taking up technical interviews for
manual and automationtesting
 OrganizingteambuildingactivitiesandFriday funeventsaspart of stressbuster
Skill Sets:

2. TestAutomation Tool : Load Runner11.5, QTP / UFT 11.50
Database : Oracle
Bug Tracking Tool : Change Synergy, Quality Center
MonitoringTool : Sitescope,NMON,Perfmon,Jconsole,UNIX monitoringcommands, analyzingAWR
report
OperatingSystem : Windows 9x, 2000, XP, UNIX
Languages : C,basicjava
Database : Oracle
Bug TrackingTool : QualityCenter/ALM
OperatingSystem : Windows 2000, XP, UNIX
Languages : C, basicjava
Certificationsand Trainings:
• Certified CCNA(Cisco certifiednetwork associate )
• CEH(Certified Ethical Hacking)
• ITIL Information Technology Infrastructure Library (internalcertified)
• HP Certification onautomatedtestingtools.
• CertifiedLoadRunner 8.0 Product Specialist&Performance Center9
Strengths:
• ExcellentCommunication andinter-personal skillswithproven abilitytotake initiative andbuildstrong
relationships.
• Highly motivated, self-directedworkstyle andability towork ina teamenvironmentandability tounderstand
the sense of urgency.
• Proven abilitytoconsistently andpositively contribute inahigh-paced, changing&challengingwork
environment.
• Ability tocoordinate withmultiple functions andpeople
Educational Qualification:
• - BachelorOf Information Technology
Professional Experience:
Employer Duration Designation
Suvenbits June 2011 – Till date software testing
Capgemini Nov 2006-march-2007 Consultant

3. Affiliated Computer
Services PvtLtd
Feb2006 – Oct 2006 Infrastructure MgmtAnalyst
Pronto Network
Software Pvt. Ltd
April 2005 – Oct 2005 Infrastructure SupportEngineer
Optimus, a Polaris
Company
July 2004 - April 2005 Network SupportEngineer
Professional andFunctional Expertise:
Program / Project Management
• Successfully managedcomplex projectswithglobal implementation, andrapidly evolvingrequirements.
• Effective communication skillsandrecordforcoordination between globally locatedteams.
• Projectdelivery understringenttimelines andhighpressure.
• Exceptional ability to maintain and build client relationships and able to comfortably converse with all
facetsinthe clientsorganization.
• Define Business Process; identify the risk, doing risk analysis and providing baseline acceptance criteria and
deliverables.
• AdeptinprovidingAnalytical Supporttokey business Applications /solutions.
• Excellent verbal and written skills, especially presenting findings to both technical and non-technical
audiences.
• Actedas liaison between managementanddevelopmentteamforRequirements andQA.
• Evangelize bestpractices acrossdifferentgroups/divisions.
• ProjectManagement, ProjectSchedule, ProjectTrackingandTeamManagement.
• Expertise in translating Business requirements to understandable IT systems requirements and
ImplementingCMMMethods & Proceduresacrossthe organization.
• Team mentoring, deploymentandmonitoring.
Software Testing
• Identifying, analyzingdefectsandin-consistencies insoftware programfunctions, outputs, online
screens, andcontent.
• Creatingtestcasesand defectreportandexecutingautomated testscripts, testcases, maintaining
the testlog, and testincidentreport.
• Documenting, tracking, andcommunicatingBugs, Enhancements, analysis, andunresolved problems
usingQC.
• PerformingIntegrationTestingandFunctional Testing
• UpdatingRequirements Traceability Matrix (RTM)

4. Automation/Performance testing.
• Client discussions for requirement gathering, preparing test plan, identifying scenarios, test approach,
Analysis reportsandunderstandingArchitecture
• Creating & Parameterize/co-relate scripts using Load Runner for Performance Scenarios (Protocol
Used: Http Web) Creating Load Runner scenarios and executing the runs. Monitoring the Runs.
AnalyzingResultsandSendingReportstothe client.
• Identify critical bottlenecks, discuss the same with the client, PM, consultant and developers and fine-
tunedthe application togetthe required performanceforwhichthe release wasagreatsuccess
Professional Experience:
Suvenbits Software testingengineer June 2011 – Till date
Suvenbits isaIT productfirmwhichis currently developingmobile application forIOSandAndroid platform.
Work Profile:
Managing contents forthe application development.
Applicationdesigningtargetedfortoddlers andkids.
Doingresearch and finalizingcontentforthe application.
Identifyingandfinalizingthe potential outsourcingpartners
Managing the outsourcingpartnerwork andtheirco-ordination withthe inhouse team.
Handled a teamfor ensuringthe deliverables
Selected Accomplishments:
• Team Handling
• ContentManagementasperapplication needandtaste of endusers.
• testingthe application invarious stagesof the productandagile methodology.
Consultantband P2 Capgemini IndiaPvt. Ltd. Nov 2006-march-2007
Capgemini is a French multinational corporation headquartered inParis, France It provides IT services and one of
the world's largest management, outsourcing and professional services companies with a staff of 120,000
operatingin40 countries.
Work Profile:
• Collaboration withITRisk, variousteamstoresolve the issue.
• Documentation of actions takenforaudit, regulatory andlegal purposes
• Good workingknowledge of secure security workingpractices, standards andcontrols
• Havinggood knowledge oversecurity procedures andpolicy implementation.
• Generate Network Performance reportonacase to case basison workingof SLA.
• Validate and prioritize audit findings, obtain management responses, and prepare the detailed and executive
summary auditreports.
• Prepare auditclosingdeckandpresentauditfindings andmanagementresponses atauditclosingmeeting.
• Ensure work papersare complete andperformany wrap-upprocedures necessary toclose outthe audit.

5. Infrastructure Mgmt Analyst Affiliated ComputerServices PvtLtd. Feb2006 – Oct 2006
Affiliated ComputerServices, Inc. (NYSE:ACS), apremierproviderof diversified business process outsourcing
(BPO) andinformation technology outsourcing(ITO) solutions tocommercial andgovernmentclientsworldwide.
BasedinDallas, ACSis a FORTUNE 500 company of more than55,000 people supportingclientoperations reaching
nearly 100 countries.
Work Profile:
• Responsible for24/7 Network Monitoringusingvarious monitoringtools.
• Incident Management - Identify, Isolate Open Tickets and Co-ordinate with multiple World Wide Telecom
Companies asperACSGuidelines.
• Client&Internal ManagementNotification asperour SLA Guidelines.
• Analyze connectivity problems, interpret testing results and determine if the client’s equipment/circuits,
vendorconnectionlinesorCompany routers are the cause and initiate measures forpromptrectification.
• Coordinate network repairs and dispatch the appropriate vendor/specialist depending on the error
determination.
• Assist vendors/specialists with network testing assignments and circuitry repairs designed to maximize
operatingcapacity.
• Update and interface with the Help Desk on problems or issues related to client networks and serve as liaison
between clientsandvendors/specialists.
• Timely Escalations within ACS & External Third Party Vendors to ensure that Problem is restored and client
problems are resolved.
• Update daily logs, turnovers andequipmentmalfunction reportsasperACSNOCProcess andProcedures.