This document provides a summary of the Radisson Blu Hotel in New Delhi, India. It includes an acknowledgement, table of contents, and 11 chapters covering topics like research design, the profile of the place (New Delhi), tourism and hospitality in India, the Radisson Hotel Group profile, the Radisson Blu profile, and descriptions of key departments like food and beverage, housekeeping, and front office. The document also provides background information on New Delhi's geography, climate, nearby attractions, and air quality issues.

1. Radisson Blu Hotel
New Delhi
Paschim Vihar
Submitted by: - Submitted to: -
Prashant Kumar Ranga Dr. Ankush Ambardar
BHM&CT- 5th Sem. (Placement Officer)
Roll no. : - 61

2. CONTENTS
 Chapter 1:Research design
 Chapter 2:Profile of the place
 Chapter 3:Tourism and hospitality in India
 Chapter 4:Profile of the Radisson Hotel Group
 Chapter 5:Profile of the Radisson Blu
 Chapter 6:Food and beverage service department
 Chapter 7:Housekeeping department
 Chapter 8:Front office department
 Chapter 9:Food and beverage production department
 Chapter10:Annexure
 Chapter11: References and suggestion

3. Acknowledgment
I am Prashant Kumar Ranga a student of Bachelor of Hotel Management and
Catering Technology has a successfully complete my training from RadissonBlu
Hotel New Delhi Paschim Vihar . The training experiences have properto bevery
beneficial and have helped me to my weakness and strength and my field of
interest. I learnt lots of things from my industrial training period.
With a deep sense of satisfaction and gratitude to Training Manager & all heads
of department along with staff members of Radisson Blu Hotel New Delhi
Paschim Vihar. I wish to place on records that the training was imparted in a
highly congenial atmosphere true to the reputation of Radisson Blu Hotel has
been of immense value to me and it will be my endeavor to put into practice all
that I have learnt to sharpen my skills and develop my skills and develop my
personality.
It is because of their ardent and consistent efforts I was
able to imbibe so much, which was not possible in such short time. The training
has helped` me to inculcate the right kind of skills, knowledge & attitude to make
a career as a successful hotelier.

4. CHAPTER: - 1
Research Design
Scope
Purpose
Objective
Methodology
Limitation

5. SCOPE:-
1. To analyze present condition and function of Radisson Blu Hotel New Delhi Paschim
Vihar
2. To study four major department and their function within hotel.
3. To study in detail about the Property.
PURPOSE:-
The purpose of this project is study operation of Radisson Blu Hotel New Delhi Paschim
Vihar and known about standard procedures of the property and understands about the
Radisson Hotel Group.
OBJECTIVES:-
The main project of project is to-
1. To study the forms and format of each department.
2. To study the procedures of each department.
3. To study the operation aspect.
4. To study how hotel function.
5. To study about organizational structure and premises.
6. To study about coordination between department.
7. To study about equipment used in Hotel.

6. METHODOLOGY:-
The Data required of this Project has been collected from primary services.
Primary Data Collection:-
The primary data was collected from during Industrial Training in the Hotel. System and
procedures that each department uses and how each department co-ordinates with each other
was learnt while spending time in the department while training.
LIMITATIONS:-
This study is limited because of the following reason-
1. Major financial aspects of the hotel have not been given.
2. Insufficient exposure to each department.
3. All the members of each department did not give all information that was registered.
4. Period of five and a half months is not enough to know everything regarding the hotel
and its function.

7. CHAPTER: - 2
PROFILE OF THE
PLACE

8. NEARBY ATTRACTIONS
ADVENTURE ISLAND, ROHINI
The Rohini Amusement Park is sprawled over 62 acres in North West Delhi. The project
encompasses a shopping mall-Metrowalk and Adventure Island, a world class amusement
park and a water park.
DILLI HAAT, PITAMPURA
The unique Dilli Haat is an upgraded version of the traditional weekly market, offering a
delightful amalgamof craft, food and cultural activities intrinsic to each part of the country.
INDIA GATE, RAJPATH
The 42 m high India Gate commemorates the 70, 000 Indian Soldiers who lost their lives
fighting during the world war I. The memorial bears the names of 13,516 British and Indian
Soldiers killed in the Afghan war of 1919.
RASHTRAPATIBHAVAN, RAJPATH
The Rashtrapati Bhavan is the official residence of the President of India, located in New
Delhi
THE BAHÁ'Í (LOTUS) TEMPLE, NEHRU PLACE
The Bahá'í House of Worship in Delhi, India, popularly known as the Lotus Temple due to its
flowerlike shape, is a Bahá'í House of Worship and also a prominent attraction in Delhi.
RED FORT, OLD DELHI
The Mughal Emperor, Shah Jahan, after ruling over Agra for eleven years, shifted to Delhi and
laid the foundation stone of the red fort in 1618 AD. It is called so because of the red stones
with which it is built, the Red Fort is one of the most magnificent places of the World.

9. JAMA MASJID, OLD DELHI
Jama Masjid is the principal mosque of Old Delhi in India. Commissioned by the Mughal
Emperor Shah Jahan, builder of the Taj Mahal, and completed in the year 1656 AD, it is the
largest and best-known mosque in India.
QUTAB MINAR, MEHRAULI
An excellent example of Afghan architecture, the Qutab Minar is actually a 72.5 meter high
victory tower. Started in the final year of twelfth century by Qutub-ud-din Aibak, it was later
completed by his successors. It has been given world heritage site status.
CONNAUGHT PLACE, JANPATH
It is great double arcade of shops, restaurants, cinemas, hotels, airline offices, travel agents
etc. Connaught Place displays a tremendous variety and range of ready to wear garments, mill
made textiles, silk sarees, brocades, leather bags, brass and copper ware etc.
HUMAYUN'S TOMB, LODHI ROAD
Humayun's tomb is the tomb of the Mughal Emperor Humayun. The tomb was commissioned
by Humayun's wife Hamida Banu Begum in 1562 CE, and designed by Mirak Mirza Ghiyath, a
Persian architect.
NATIONAL MUSEUM, JANPATH
National Museum, New Delhi, today, has in its possession over 2,00,000 works of exquisite
art, both of Indian and Foreign origin covering more than 5,000 years of our cultural heritage.

10. Geography
With a total area of 42.7 km2 (16.5 sq mi), New Delhi forms a small part of the Delhi
metropolitan area. Since the city is located on the Indo-Gangetic Plain, there is little
difference in elevation across the city. New Delhi and surrounding areas were once a part of
the Aravali Range; all that is left of those mountains is the Delhi Ridge, which is also called
the Lungs of Delhi. While New Delhi lies on the floodplains of the Yamuna River, it is
essentially a landlocked city. East of the river is the urban area of Shahdara. New Delhi falls
under the seismic zone-IV, making it vulnerable to earthquakes.
Seismology
New Delhi lies on several fault lines and thus experiences frequent earthquakes, most of
them of mild intensity. There was a spike in the number of earthquakes between 2011 and
2015, most notable being a 5.4 magnitude earthquake in 2015 with its epicentre in Nepal, a
4.7-magnitude earthquake on 25 November 2007, a 4.2-magnitude earthquake on 7
September 2011, a 5.2-magnitude earthquake on 5 March 2012, and a swarm of twelve
earthquakes, including four of magnitudes 2.5, 2.8, 3.1, and 3.3, on 12 November 2013.
Climate
The climate of New Delhi is a monsoon-influenced humid subtropical climate (Köppen Cwa)
bordering a hot semi-arid climate (Köppen BSh) with high variation between summer and
winter in terms of both temperature and rainfall. The temperature varies from 46 °C (115 °F)
in summers to around 0 °C (32 °F) in winters. The area's version of a humid subtropical
climate is noticeably different from many other cities with this climate classification in that
it features long and very hot summers, relatively dry and mild winters, a monsoonal period,
and dust storms. Summers are long, extending from early April to October, with the
monsoon season occurring in the middle of the summer. Winter starts in November and
peaks in January. The annual mean temperature is around 25 °C (77 °F); monthly daily mean
temperatures range from approximately 14 to 34 °C (57 to 93 °F). New Delhi's highest
temperature ever recorded is 48.4 °C (119.1 °F) on 28 June 1883 while the lowest
temperature ever recorded is −2.2 °C (28.0 °F) on 11 January 1967, both of which are
recorded at Indira Gandhi International Airport (formerly known as PalamAirport).[31] The
average annual rainfall is 714 millimetres (28.1 in), most of which is during the monsoons in
July and August.

11. Air quality
In Mercer's 2015 annual quality-of-living survey, New Delhi ranks at number 154 out of 230
cities due to bad air quality and pollution. The World Health Organization ranked New Delhi
as the world's worst polluted city in 2014 among about 1,600 cities the organisation. tracked
around the world.In 2016, United States Environmental Protection Agency listed New Delhi
as the most polluted city on Earth.
In an attempt to lessen air pollution in New Delhi, which gets worse during the winter, a
temporary alternate-day travel scheme for cars using the odd- and even-numbered license
plates systemwas announced by Delhi government in December 2015. In addition, trucks
were to be allowed to enter India's capital only after 11 pm, two hours later than the
existing restriction.The driving restriction scheme was planned to be implemented as a trial
from 1 January 2016 for an initial period of 15 days. The restriction was in force between 8
am and 8 pm, and traffic was not restricted on Sundays. Public transportation service was
increased during the restriction period.
On 16 December 2015, the Supreme Court of India mandated several restrictions on Delhi's
transportation system to curb pollution. Among the measures, the court ordered to stop
registrations of diesel cars and sport utility vehicles with an engine capacity of 2,000 cc and
over until 31 March 2016. The court also ordered all taxis in the Delhi region to switch
to compressed natural gas by 1 March 2016. Transportation vehicles that are more than 10
years old were banned from entering the capital.
Analysing real-time vehicle speed data from Uber Delhi revealed that during the odd-even
program, average speeds went up by a statistically significant 5.4 per cent (2.8 standard
deviation from normal). This means vehicles have lesser idling time in traffic and vehicle
engines would run closer to minimum fuel consumption.
"In bordering areas, PM 2.5 levels were recorded more than 400 (ug/m3) while in inner
areas in Delhi, they were recorded between 150 and 210 on an average."[However, the
subcity of Dwarka, located in the southwest district, has a substantially low level of air
pollution. At the NSIT University campus, located in sector 3 Dwarka, pollution levels were
as low as 93 PPM.
On 7 November 2017, the Indian Medical Association declared a public health emergency
due to high pollution levels. The highest being in the Punjabi Bagh district with an Air Quality
Index of 999 and in the RK Puram district with an index of 852. The lowest index recorded
was in the Anand Vihar district with an index of 319.Levels of PM2.5 were recorded at
710 µg/m³, more than 11 times the World Health Organization's safe limit.

12. History
Establishment
Calcutta (now Kolkata) was the capital of India during the British Raj, until December 1911.
Calcutta had become the centre of the nationalist movements since the late nineteenth
century, which led to the Partition of Bengal by then Viceroy of British India, Lord Curzon.
This created massive political and religious upsurge including political assassinations of
British officials in Calcutta. The anti-colonial sentiments amongst the public led to complete
boycott of British goods, which forced the colonial government to reunite Bengal and
immediately shift the capital to New Delhi.
Old Delhi had served as the political and financial centre of several empires of ancient
India and the Delhi Sultanate, most notably of the Mughal Empire from 1649 to 1857.
During the early 1900s, a proposal was made to the British administration to shift the capital
of the British Indian Empire, as India was officially named, from Calcutta on the east coast,
to Delhi.The Government of British India felt that it would be logistically easier to administer
India from Delhi, which is in the centre of northern India.The land for building the new city
of Delhi was acquired under the Land Acquisition Act 1894.
During the Delhi Durbar on 12 December 1911, George V, then Emperor of India, along
with Queen Mary, his consort, made the announcement that the capital of the Raj was to be
shifted from Calcutta to Delhi, while laying the foundation stone for the Viceroy's residence
in the Coronation Park, Kingsway Camp. The foundation stone of New Delhi was laid by King
George Vand Queen Mary at the site of Delhi Durbar of 1911 at Kingsway Camp on 15
December 1911, during their imperial visit. Large parts of New Delhi were planned by Edwin
Lutyens, who first visited Delhi in 1912, and Herbert Baker, both leading 20th-century British
architects. The contract was given to Sobha Singh. The original plan called for its
construction in Tughlaqabad, inside the Tughlaqabad fort, but this was given up because of
the Delhi-Calcutta trunk line that passed through the fort. Construction really began
after World War I and was completed by 1931. The city that was later dubbed "Lutyens'
Delhi" was inaugurated in ceremonies beginning on 10 February 1931 by Lord Irwin,
the Viceroy. Lutyens designed the central administrative area of the city as a testament to
Britain's imperial aspirations.
Soon Lutyens started considering other places. Indeed, the Delhi Town Planning Committee,
set up to plan the new imperial capital, with George Swinton as chairman, and John A.
Brodie and Lutyens as members, submitted reports for both North and South sites.
However, it was rejected by the Viceroy when the cost of acquiring the necessary properties
was found to be too high. The central axis of New Delhi, which today faces east at India
Gate, was previously meant to be a north-south axis linking the Viceroy's House at one end
with Paharganj at the other. Eventually, owing to space constraints and the presence of a

13. large number of heritage sites in the North side, the committee settled on the South site. A
site atop the Raisina Hill, formerly Raisina Village, a Meo village, was chosen for
the Rashtrapati Bhawan, then known as the Viceroy's House. The reason for this choice was
that the hill lay directly opposite the Dinapanah citadel, which was also considered the site
of Indraprastha, the ancient region of Delhi. Subsequently, the foundation stone was shifted
from the site of Delhi Durbar of 1911–1912, where the Coronation Pillar stood, and
embedded in the walls of the forecourt of the Secretariat. The Rajpath, also known as King's
Way, stretched from the India Gate to the Rashtrapati Bhawan. The Secretariat building, the
two blocks of which flank the Rashtrapati Bhawan and houses ministries of the Government
of India, and the Parliament House, both designed by Baker, are located at the Sansad
Marg and run parallel to the Rajpath.
In the south, land up to Safdarjung's Tomb was acquired to create what is today known
as Lutyens' Bungalow Zone.Before construction could begin on the rocky ridge of Raisina
Hill, a circular railway line around the Council House (now Parliament House), called
the Imperial Delhi Railway, was built to transport construction material and workers for the
next twenty years. The last stumbling block was the Agra-Delhi railway line that cut right
through the site earmarked for the hexagonal All-India War Memorial (India Gate) and
Kingsway (Rajpath), which was a problem because the Old Delhi Railway Station served the
entire city at that time. The line was shifted to run along the Yamuna river, and it began
operating in 1924.The New Delhi Railway Station opened in 1926, with a single platform
at Ajmeri Gate near Paharganj, and was completed in time for the city's inauguration in
1931. As construction of the Viceroy's House (the present Rashtrapati Bhavan), Central
Secretariat, Parliament House, and All-India War Memorial (India Gate) was winding down,
the building of a shopping district and a new plaza, Connaught Place, began in 1929, and
was completed by 1933. Named after Prince Arthur, 1st Duke of Connaught (1850–1942), it
was designed by Robert Tor Russell, chief architect to the Public Works Department(PWD).
After the capital of India moved to Delhi, a temporary secretariat building was constructed
in a few months in 1912 in North Delhi. Most of the government offices of the new capital
moved here from the 'Old secretariat' in Old Delhi (the building now houses the Delhi
Legislative Assembly), a decade before the new capital was inaugurated in 1931. Many
employees were brought into the new capital from distant parts of India, including
the Bengal Presidency and Madras Presidency. Subsequently, housing for them was
developed around Gole Market area in the 1920s. Built in the 1940s, to house government
employees, with bungalows for senior officials in the nearby Lodhi Estate area, Lodhi
colony near historic Lodhi Gardens, was the last residential areas built by the British Raj.
Post-independence
After India gained independence in 1947, a limited autonomy was conferred to New Delhi
and was administered by a Chief Commissioner appointed by the Government of India. In
1966, Delhi was converted into a union territory and eventually the Chief Commissioner was

14. replaced by a Lieutenant Governor. The Constitution (Sixty-ninth Amendment) Act,
1991 declared the Union Territory of Delhi to be formally known as National Capital
Territory of Delhi.A systemwas introduced under which the elected Government was given
wide powers, excluding law and order which remained with the Central Government. The
actual enforcement of the legislation came in 1993.
The first major extension of New Delhi outside of Lutyens' Delhi came in the 1950s when
the Central Public Works Department (CPWD) developed a large area of land southwest of
Lutyens' Delhi to create the diplomatic enclave of Chanakyapuri, where land was allotted for
embassies, chanceries, high commissions and residences of ambassadors, around a wide
central vista, Shanti Path.

15. OTHER ACCOMODATION NEAR
PACHIM VIHAR, NEW DELHI
Crowne Plaza New Delhi Rohini
Piccadily Hotel
Golden Tulip Essential, West Delhi
Fab Hotel Twin Tree, Naraina
Sarovar Portico Naraina
Hotel City Park
Hotel Seven Seas
The Park
Jaypee Siddharth Hotel
Radisson Blu Hotel, Dwarka
Itc Welcome Hotel
Hyatt Regency
Itc Maurya
Shangri-las – Eros Hotel
Taj Diplomatic Enclave
The Imperial
The Taj Mahal Hotel
The Metropolitan Hotel
The Ashoka Hotel
The Leela Palace Hotel
Le Meridien Hotel

16. Tourism Attraction In New Delhi
Red Fort
Red Fort is a historic fort in the city of Delhi in India. It was the main residence of
the emperors of the Mughal dynasty for nearly 200 years, until 1856. It is located in the
centre of Delhi and houses a number of museums. In addition to accommodating the
emperors and their households, it was the ceremonial and political center of the Mughal
state and the setting for events critically impacting the region.
Constructed in 1639 by the fifth Mughal Emperor Shah Jahan as the palace of his fortified
capital Shahjahanabad, the Red Fort is named for its massive enclosing walls of red
sandstone and is adjacent to the older Salimgarh Fort, built by IslamShah Suri in 1546 AD.
The imperial apartments consist of a row of pavilions, connected by a water channel known
as the Stream of Paradise (Nahr-i-Bihisht). The fort complex is considered to represent the
zenith of Mughal creativity under Shah Jahan,and although the palace was planned
according to Islamic prototypes, each pavilion contains architectural elements typical of
Mughal buildings that reflect a fusion of Persian, Timurid and Hindu traditions. The Red
Fort's innovative architectural style, including its garden design, influenced later buildings
and gardens in Delhi, Rajasthan, Punjab, Kashmir, Braj, Rohilkhand and elsewhere.

17. The fort was plundered of its artwork and jewels during Nadir Shah's invasion of the Mughal
Empire in 1747. Most of the fort's precious marble structures were subsequently destroyed
by the British following the Revolt of 1857.The forts's defensive walls were largely spared,
and the fortress was subsequently used as a garrison.The Red Fort was also the site where
the British put the last Mughal Emperor on trial before exiling himto Yangon in 1858.
Every year on the Independence day of India (15 August), the Prime Minister hoists the
Indian "tricolour flag" at the main gate of the fort and delivers a nationally broadcast speech
from its ramparts.
Humayun's tomb
Humayun's tomb (Hindustani: Humayun ka maqbara) is the tomb of the Mughal
Emperor Humayun in Delhi, India. The tomb was commissioned by Humayun's first wife and
chief consort, Empress Bega Begum (also known as Haji Begum), in 1569-70, and designed
by Mirak Mirza Ghiyas and his son, Sayyid Muhammad,Persian architects chosen by her. It
was the first garden-tomb on the Indian subcontinent, and is located in Nizamuddin
East, Delhi, India, close to the Dina-panah Citadel, also known as Purana Qila (Old Fort), that
Humayun found in 1533. It was also the first structure to use red sandstone at such a
scale. The tomb was declared a UNESCO World Heritage Site in 1993, and since then has
undergone extensive restoration work, which is complete.] Besides the main tomb enclosure
of Humayun, several smaller monuments dot the pathway leading up to it, from the main
entrance in the West, including one that even pre-dates the main tomb itself, by twenty
years; it is the tomb complex of Isa Khan Niyazi, an Afghan noble in Sher Shah Suri's court of
the Suri dynasty, who fought against the Mughals, constructed in 1547 CE.

18. The complex encompasses the main tomb of the Emperor Humayun, which houses the
graves of Empress Bega Begum, Hamida Begum, and also Dara Shikoh, great-great-
grandson of Humayun and son of the later Emperor Shah Jahan, as well as numerous other
subsequent Mughals, including Emperor Jahandar Shah, Farrukhsiyar, Rafi Ul-Darjat, Rafi
Ud-Daulat, Muhammad Kam Bakhsh and Alamgir II.[15][16] It represented a leap in Mughal
architecture, and together with its accomplished Charbagh garden, typical of Persian
gardens, but never seen before in India, it set a precedent for subsequent Mughal
architecture. It is seen as a clear departure from the fairly modest mausoleum of his father,
the first Mughal Emperor, Babur, called Bagh-e Babur (Gardens of Babur)
in Kabul(Afghanistan). Though the latter was the first Emperor to start the tradition of being
buried in a paradise garden.[17][18] Modelled on Gur-e Amir, the tomb of his ancestor and
Asia's conqueror Timur in Samarkand, it created a precedent for future Mughal architecture
of royal mausolea, which reached its zenith with the Taj Mahal, at Agra.
The site was chosen on the banks of Yamuna river, due to its proximity to Nizamuddin
Dargah, the mausoleum of the celebrated Sufisaint of Delhi, Nizamuddin Auliya, who was
much revered by the rulers of Delhi, and whose residence, Chilla Nizamuddin Auliya lies just
north-east of the tomb. In later Mughal history, the last Mughal Emperor, Bahadur Shah
Zafar took refuge here, during the Indian Rebellion of 1857, along with three princes, and
was captured by Captain Hodson before being exiled to Rangoon. At the time of the Slave
Dynasty this land was under the 'KiloKheri Fort' which was capital of Sultan Kequbad, son of
Nasiruddin (1268–1287).
The Tombs of Battashewala Complex lie in the buffer zone of the World Heritage Site of the
Humayun Tomb Complex; the two complexes are separated by a small road but enclosed
within their own separate compound walls.
Qutab Minar
The Qutub Minar, also spelled as Qutab Minar, or Qutb Minar, is a minaret that forms part
of the Qutab complex, a UNESCO World Heritage Site in the Mehrauli area of Delhi, India.
Qutub Minar is a 73-metre (239.5 feet) tall tapering tower of five storeys, with a 14.3 metres
(47 feet) base diameter, reducing to 2.7 metres (9 feet) at the top of the peak. It contains a
spiral staircase of 379 steps. Its design is thought to have been based on the Minaret of Jam,
in western Afghanistan.
Qutab-Ud-Din-Aibak, founder of the Delhi Sultanate, started construction of the Qutub
Minar's first storey around 1192. In 1220, Aibak's successor and son-in-law Shamsuddin
Iltutmish completed a further three storeys. In 1369, a lightning strike destroyed the top
storey. Firoz Shah Tughlaq replaced the damaged storey, and added one more. Sher Shah
Suri also added an entrance to this tower while he was ruling and Humayun was in exile.
The Minar is surrounded by several historically significant monuments of the Qutab
complex, including Quwat-ul-Islam Mosque was built at the same time as the Minar, and the
much older Iron Pillar of Delhi.The nearby pillared Cupola known as "Smith's Folly" is a
remnant of the tower's 19th century restoration, which included an ill-advised attempt to
add some more stories.

19. Bahai (Lotus) Temple
The Lotus Temple, located in Delhi, India, is a Bahá'í House of Worship that was dedicated in
December 1986, costing $10 million. Notable for its flowerlike shape, it has become
a prominent attraction in the city. Like all Bahá'í Houses of Worship, the Lotus Temple is
open to all, regardless of religion or any other qualification. The building is composed of 27
free-standing marble-clad "petals" arranged in clusters of three to form nine sides, with nine
doors opening onto a central hall with a height of slightly over 34.27metres and a capacity of
2500 people. The Lotus Temple has won numerous architectural awards and has been
featured in many newspaper and magazine articles.[5] A 2001 CNN report referred to it as
the most visited building in the world.

20. Lodi Gardens
Lodi Gardens or Lodhi Gardens is a city park situated in New Delhi, India. Spread over 90
acres (360,000 m2),it contains, Mohammed Shah's Tomb, Tomb of Sikandar Lodi, Shisha
Gumbad and Bara Gumbad, architectural works of the 15th century by Lodis - who ruled
parts of northern India and Punjab and Khyber Pakhtunkhwa province of modern-
day Pakistan, from 1451 to 1526. The site is now protected by the Archaeological Survey of
India (ASI).
The gardens are situated between Khan Market and Safdarjung's Tomb on Lodhi Road and is
a hot spot for morning walks for the Delhites.
Swaminarayan Akshardham Temple
Akshardham or Swaminarayan Akshardham complex is a Hindu temple, and a spiritual-
cultural campus in Delhi, India. Also referred to as Akshardham Temple or Swaminarayan
Akshardham, the complex displays millennia of traditional Hindu and Indian culture,
spirituality, and architecture. Inspired by Yogiji Maharaj and created by Pramukh Swami
Maharaj, it was constructed by BAPS.
The temple, which attracts approximately 90 percent of all tourists who visit Delhi,was
officially opened on 6 November 2005 by Dr. A. P. J. Abdul Kalam. The temple, at the centre
of the complex, was built according to the Vastu shastra and Pancharatra shastra.
In Akshardham Delhi, similar to its predecessor Akshardham Gandhinagar, Gujarat, the main
shrine is the focal point and maintains the central position of the entire complex. There are
various exhibition halls which provide information about the life and work of Swaminarayan.

21. The designers of the complex have adopted contemporary modes of communication and
technology to create the various exhibition halls.
The complex features an Abhisheka Mandap, Sahaj Anand water show, a thematic garden
and three exhibitions namely Sahajanand Darshan (Hall of Values), Neelkanth Darshan (an
IMAX film on the early life of Swaminarayan as the teenage yogi, Neelkanth), and Sanskruti
Darshan (cultural boat ride). According to Swaminarayan Hinduism, the
word Akshardham means the abode of almighty Lord Swaminarayan and believed by
followers as a temporal home of God on earth.
India Gate
The India Gate (originally called the All India War Memorial) is a war memorial located
astride the Rajpath, on the eastern edge of the "ceremonial axis" of New Delhi, India ,
formerly called Kingsway.

22. India Gate is a memorial to 70,000 soldiers of the British Indian Army who died in the period
1914–21 in the First World War, in France, Flanders, Mesopotamia, Persia, East
Africa, Gallipoli and elsewhere in the Near and the Far East, and the Third Anglo-Afghan
War. 13,300 servicemen's names, including some soldiers and officers from the United
Kingdom, are inscribed on the gate. The India Gate, even though a war memorial, Radissons
the architectural style of the triumphal arch like the Arch of Constantine, outside
the Colosseum in Rome, and is often compared to the Arc de Triomphe in Paris, and
the Gateway of Indiain Mumbai. It was designed by Sir Edwin Lutyens.
In 1972, following the Bangladesh Liberation war, a small simple structure, consisting of a
black marble plinth, with a reversed rifle, capped by a war helmet, bounded by four eternal
flames, was built beneath the soaring Memorial Archway. This structure, called Amar Jawan
Jyoti, or the Flame of the Immortal Soldier, since 1971 has served as India's Tomb of the
Unknown Soldier. India Gate is counted among the largest war memorials in India.
Jama Masjid
The Masjid-i Jahān-Numā (lit. the 'World-reflecting Mosque'), commonly known as
the Jama Masjid of Delhi, is one of the largest mosques in India.
It was built by Mughal Emperor Shah Jahan between 1644 and 1656 at a cost of 1 million
rupees, and was inaugurated by an Imam from Bukhara, present-day Uzbekistan. The
mosque was completed in 1656 AD with three great gates, four towers and two 40 metres
high minarets constructed with strips of red sandstone and white marble. The courtyard can
accommodate more than 25,000 people. There are three domes on the terrace which are
surrounded by the two minarets. On the floor, a total of 899 black borders are marked for
worshippers. The architectural plan of Badshahi Masjid, built by Shah Jahan's
son Aurangzeb at Lahore, Pakistan, is similar to the Jama Masjid.

23. CHAPTER: -3
TOURISM
AND
HOSPITALITY
IN
INDIA

24. Tourism Overview
An essential driver of growth, the Indian travel and tourism industry has emerged a significant
employment generator, a major source of foreign exchange and an integrating factor for the
local and host population. The industry has registered prominent growth over the past few
years, supported by the rising purchasing power of the domestic traveler, increase in
commercial development and foreign tourist arrivals, a growing airline industry and impetus
from government-led initiatives. In 2014, the total contribution of Travel and Tourism to the
GDP was `7,642.5billion (6.7% of total GDP). This is projected to grow by 7.5% in 2015, and
eventually reach `16,587.2 billion (7.6% of total GDP) in a decade's time, according to
World Travel & Tourism Council's (WTTC's) Economic Impact 2015 – India report. The
highly populated nation offers a massive potential for outbound as well as domestic travel.
Currently, the outbound tourism market is significantly larger when compared to inbound
tourism, and given the growth in GDP as well as private financial consumption, the number
of departures is forecasted to reach 24.4 million by 2018. On the other hand, International
Tourist Arrivals (ITA) grew by 7.1% in 2014 over the previous year, registering a
compound annual growth rate (CAGR) of 7% during the past five years². There is a
great deal of scope to expand tourism across India, and as the country improves air travel
connections and relaxes visa restrictions, we expect tourist arrivals to witness an incremental
growth. The government of India's announcement to extend its e-Tourist Visa (e TV, previously
known as Tourist Visa on Arrival, TVoA) facility to citizens of 180 countries along with the
initiation of electronic visa authorization facility across nine international airports, is
anticipated to further boost foreign travel to the country as inbound travel to India from short-
haul destination becomes more convenient. As of August 2015, the ETV is available for
arrivals from 113 nations these are:-
E-TOURIST VISA – ELIGIBLE COUNTRIES (AUGUST 2015)
Andorra, Anguilla, Angua & Barbuda, Argenna, Armenia, Aruba, Australia, Bahamas,
Barbados, Belgium, Belize, Bolivia, Brazil, Cambodia, Canada, Cayman, Islands, Chile,
China, Colombia, Cook, Islands, Costa, Rica, Cuba, Djibouti, Dominica, Dominican Republic,
East Timor, Ecuador, El Salvador, Estonia, Fiji, Finland, France, Georgia, Germany, Grenada,
Guatemala, Guyana, Haiti, Honduras, Hong Kong, Hungary, Indonesia, Ireland, Israel,
Jamaica, Japan, Jordan, Kenya, Kiribati, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg,
Macau, Malaysia, Malta, Marshall Islands, Mauritius, Mexico, Micronesia, Monaco,
Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Nauru, New Zealand, Solomon
Islands, Spain, Sri Lanka, Surinam, Sweden, Taiwan, Tanzania, Thailand, The Netherlands,
The United Kingdom, Tonga, Turks & Caicos Islands, Tuvalu, UAE, Ukraine, Uruguay, USA,
Vanuatu, Vatican City, Venezuela, Vietnam.
Domestic demand for hotels in India has historically been higher than demand from
foreigners. In fact, as per the WTTC, domestic travel spending in the country generated
81.4% of the total direct Travel and Tourism GDP in 2014. Rising spending power
coupled with the proliferation of low-cost carriers has enabled increased domestic
travel. The depreciation of the rupee against the US dollar has also made international
travel less viable for domestic tourists, who are now substituting foreign vacations
with domestic ones. Going forward, domestic tourism is likely tow it ness strong
growth and, according to HVS, will be the real driving force for this industry over the next

25. decade or so. This segment will be supported by the growing wealth base of India's
population and increase in hotel room capacity in the long term.
Existing Supply – 2014/15
The existing rooms supply tracked by HVS in the organized hotelmarket grew by 11% in
2014/15 over the previous year totaling to 112284 rooms as of 31 March 2015. This takes into
account 9,588 new openings during the year, and the rest are an expansion of the sample set
being tracked by HVS. Furthermore, the change in the total existing supply for 2013/14 is
attributed to a deliberate filtration by us to display only quality branded supply. With regard
to the 13 major markets highlighted in this report, Agra saw the highest increase in supply
(32.9%), adding to the relatively small base of hotels in 2013/14. It should be noted that
the city still remains the second smallest hotel market in the country. Gurugram
witnessed a supply of growth of 17.3% in 2014/15, followed by Kolkata (12.8%) and
Bengaluru (11.4%). Inabsolute terms, New Delhi currently has the largest number of branded
hotel rooms (13,277), closely followed by Mumbai (including Navi Mumbai) and Bengaluru.
Mumbai depicts a negative year-on-year change in supply not because of de-growth of the
inventory, but due to the conscious effort on our part to filter supply that is irrelevant to the
branded hotel market. NOIDA (including Greater NOIDA), with 1,322 branded rooms, retains
its position as the smallest major hotel market in India.
Top 20 hotels and brand by existing inventory (2015)
The chart presents the total operating inventory for the 20 largest hotel brands in the country
as of August 2015. While Taj Hotels, Resorts and Palaces (including Ginger), ITC Hotels
(including Fortune) and Carlson Rezidor Hotel Group remain the top three hotel companies
with the largest inventories in the country, 2015 witnessed a shuffle among the other players.
Marriott International has moved to the 4 position, overtaking Starwood Hotels &Resorts,
and Accor Hotels has surpassed Hyatt Hotels Corporation to assume the 6 rank. Interestingly,
InterContinental Hotels Group also edged ahead of both Sarovar Hotels & Resorts and
Oberoi Hotels & Resorts to occupy the 8 position. Moreover, as Concept Hospitality inched

26. up the list to occupy the 18 position, the new entrant in the top20 this year has been Berggrue.
Hotels as the 17 largest hotel group in the country. The Indian hospitality market still proves
to be a complex and lucrative marketplace for the international hotel companies tomaintain
their foothold. With the objective of scaling up, the top players have launched extensive
expansion plans, not just into the major cities, but also the emerging markets in order to target
consumers beyond the commercial segments. The smaller cities have enabled the companies
to harness the potential of the domestic traveler, and also establish brand recollection and
loyalty by introducing their signature brands.
Proposed branded hotel rooms across major cites (2014/15 to 2019/20)

27. CHAPTER: - 4
PROFILE OF THE
Radisson Hotel Group

28. Radisson Hotel Group
Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with
eight distinctive hotel brands with more than 1,400 hotels in destinations around the world.
Our portfolio of hotel brands includes: Radisson Collection™, Radisson Blu®, Radisson®,
Radisson RED®, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and
prizeotel
VISION
Our long-term vision is to be the company of choice for guests, owners and investors, and
talent. Whenever a guest plans a trip, or an investor or owner is thinking of a partner, or
whenever someone is looking for a job in the hospitality industry, they will all think of
Radisson Hotel Group first.
As global travel continues to grow, the world becomes a village and travel has the power to
create meaningful connections and mutual understanding between people and
communities.
CULTURE & BELIEFS
At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters. More
than our signature, it is simply how we do business and who we are at the core. We help to
ensure our success by aligning our 95,000 global team members around our core beliefs:
• We deliver memorable moments every day, everywhere, every time.
• We enjoy serving with our “Yes I Can!” spirit.
• We grow talent, talent grows us.
• We are many minds, with one mindset.
• We value open and direct interactions to build trust.
• We believe anything is possible.
• We have fun in all that we do.

29. DIVERSITY & INCLUSION
At Radisson Hotel Group we believe success starts from inside our organization with our
greatest asset: our talent.
One of our core cultural beliefs, “We are Many Minds with One Mindset” is based on our
respect for individual differences, life experiences and diverse world views working together
to help make memorable experiences for all who walk through our doors. To enable that to
happen, we are dedicated to building a global team of employees that reflect the
communities where we work and live, and the diversity of the customers we serve.
Our guests and our talent deserve an environment where they are valued for who they are.
With our workforce driven by voices of people from different backgrounds, personalities
and points of view across the global workplace, we strive to create a place where everyone
can express their authentic selves, seize opportunities, make decisions and resolve
conflicts.
Diversity & Inclusion at Radisson Hotel Group brings to life our programs and practices that
enhance our Workforce, our Workplace and the Marketplace.
We open our arms to you and welcome you to join us in this effort.
Radisson Hotel Group includes these some Hotel
subsidiaries
 Radisson Collection
 Radisson Blu
 Radisson
 Red Radisson
 Park Plaza
 Park inn By Radisson
 Country inn & Suites By Radisson
 Prizeotel

30. Radisson Blu Hotels in India
(A Part Of Radisson Hotel Group)
 Radisson Blu Agra Taj East Gate
 Radisson Blu Hotel Ahmedabad
 Radisson Blu Resort & Spa - Alibaug, India
 Radisson Blu Hotel Amritsar
 Radisson Blu Bengaluru Outer Ring Road
 Radisson Blu Atria Bengaluru
 Radisson Blu Hotel Chennai City Centre
 Radisson Blu Hotel Chennai
 Radisson Blu Coimbatore
 Radisson Blu Faridabad
 Radisson Blu Kaushambi Delhi NCR
 Radisson Blu Resort Goa Cavelossim Beach
 Radisson Blu Hotel Greater Noida
 Radisson Blu Hotel Guwahati
 Radisson Blu Hotel Haridwar
 Radisson Blu Plaza Hotel Hyderabad Banjara Hills
 Radisson Blu Hotel Indore
 Radisson Blu Jaipur
 Radisson Blu Resort & Spa Karjat
 Radisson Blu Kochi
 Radisson Blu Hotel Ludhiana
 Radisson Blu Resort Temple Bay Mamallapuram
 Radisson Blu Plaza Hotel Mysore

31.  Radisson Blu Hotel Nagpur
 Radisson Blu Plaza Delhi Airport
 Radisson Blu Marina Hotel Connaught Place
 Radisson Blu Hotel New Delhi Paschim Vihar
 Radisson Blu Hotel New Delhi Dwarka
 Radisson Blu Hotel Noida
 Radisson Blu Pune Hinjawadi
 Radisson Blu Hotel Pune Kharadi
 Radisson Blu Hotel Ranchi
 Radisson Blu Hotel Rudrapur
 Radisson Blu Udaipur Palace Resort & Spa

32. CHAPTER: -5
PROFILE
OF
THE
HOTEL

33. Radisson Blu New Delhi Paschim Vihar
Introduction
Radisson Blu Hotel New Delhi Paschim Vihar offers a harmonious blend of contemporary
design and upscale interiors.
The hotel has been developed in a contemporary theme; the majestic décor reincarnates
the ancient splendor giving it a matchless nerve.
The theme is a revival of the dominant style of the medieval architecture that incarnates
richness to the interiors.
Situated less than 30 minutes from New Delhi’s city center, the Radisson Blu in Paschim
Vihar is the ideal hotel for those who wish to visit New Delhi without the hassle of city
traffic. We’re just a few kilometers from the Delhi Metro’s Peera Garhi and Janakpuri West
stations, giving you quick access to city attractions, nearby businesses like Metro Walk
shopping mall and Indira Gandhi International Airport (DEL). If you prefer to drive, we’re
conveniently located on Outer Ring Road near the Vikaspuri elevated flyway for a faster trip
to the commercial hubs of Janakpuri and Rajouri Garden. While you’re here, be sure to
explore Chandni Chowk, one of the country’s oldest markets, and the 800-year-old Qutab
Minar, the world’s tallest brick minaret. Talk to the staff at our travel desk for help with
planning your Delhi adventure.
Nearby transport:
 Peera Garhi metro station - 2 km
 Janakpuri West metro station - 5 km
 Indira Gandhi International Airport (DEL) - 16 km
 New Delhi Railway Station - 18 km
Geo coordinates
28° 40’ 1” N
77° 5’ 28” E
Paschim Vihar , New Delhi
India

34. Accommodation
Designed with a neo-Gothic vibe, our 178 spacious rooms and 21 elegant suites combine
chic style with comfortable furnishings. Enjoy some of the largest rooms in the city and
amenities like free Wi-Fi, perfect for purchasing tickets for an event at Jawaharlal Nehru
Stadium. Quench your thirst with a drink from the minibar, and wake up each morning with
a cup of tea and the delicious selections at our complimentary breakfast buffet. Traveling to
Delhi for work? Book one of our Business Class Rooms for access to the 12th-floor Business
Class lounge.
Room & Suites # Living Space (square feet)
Presidential Suite 1 1528
Deluxe Suites 2 754
Junior Suites 3 570
Executive Suites 15 700
Business Class Rooms 35 387
Superior Rooms 122 355 to 420
Distance
40 minute drive from the Indira Gandhi International Airport .
45 minute drive from the City Centre .

35. FOUR MAJOR DEPARTMENT OF RADISSON BLU HOTEL
NEW DELHI PASCHIM VIHAR
FRONT OFFICE
HOUSEKEEPING
FOOD AND BEVERAGE
(SERVICE)
FOOD AND
BEVERAGE (PRODUCTION)
FRONT OFFICE:-
Front office department is major department which is responsible for sailing
rooms and other product of hotel. Front office is taking check- in and check-out procedure.
HOUSEKEEPING:-
Housekeeping department is responsible for cleaning, maintenance and
aesthetic upkeep of the hotel. Housekeeping department provide good environment to the
guest.
FOOD AND BEVERAGE (SERVICE):-
F&B service department is responsible for provide
good environment for dining. F&B service department have many outlet like restaurant, bar,
conference hall, pubs, coffee shop etc.
FOOD AND BEVERAGE (PRODUCTION):-
F&B production department is responsible for
providing hygienic and nutritional food for guest and staff. F&B production have different
section like Indian section, Cafeteria section, Chinese section etc.

36. ORGANIZATION CHART OF RADISSON BLU HOTEL NEW
DELHI PASCHIM VIHAR
GENERAL MANGER (Mr. Puneet Chaudhry)
FOM EHK F&B(S) EXECUTIVE
Front office manager Executive housekeeper Manager CHEF
(Mr. Ekant Sabharwal ) (Ms Manju Yadav) (Mr.Anukam tiwari) (Mr.Naveen)
G.S.E. G.S.E. G.S.E. G.S.E.
(Guest Service Executive) (Guest Service Executive) (Guest Service Executive)
G.S.A. G.S.A. G.S.A. G.S.A.
(Guest service Associate) (Guest service Associate) (Guest service Associate)
Hotel Trainee Hotel Trainee Hotel Trainee Hotel Trainee
Industrial Trainee Industrial Trainee Industrial Trainee Industrial Trainee
Store manager (Mr. B. D. singh)
Account Manager (Mr. Rajan) (Mr.Sanjeev) Information Technology
(Ms Rimjhim ) Human Resource manager
Engineering & Maintenance Manager
(Mr. Prabal Chaudhary) L&D Manager (Mrs. Rupam Raj)

37. CATEGORY OF ROOM
Presidential Suite
Deluxe Suites
Junior Suites
Executive Suites
Business Class Rooms
Superior Rooms
 The Radisson Blu Hotel has twelve floors.
 In Radisson Blu Hotel there is 178 rooms well furnished.
 On the ground floor there is Lobby area, Zurie the designer studio, cupcakes and tea
lounge, back office .
 On second floor there is Bar, Vyoma Spa and health club,The Theatre club and lounge
,Restaurants are Level 2 and indiyaki
 On third floor there is Business Centre and 8 banquets and sales office
 On Sixth floor there is most number of rooms approx. 80
 On seventh floor there is big banquet for upto 2000 and above people gathering
 We offer a number of facilities and amenities to make your events successful.
Organise events such as private weddings, birthday parties, small business outings
and more at the Radisson Blu Hotel
 The banquet hall can host with air conditioning, internet and audio-visual assistance.

38.  SUPERIOR ROOMS
Approximate room size: 36 m2 | Maximum number of guests: 2 adults
Our hotel’s spacious Superior Rooms blend beautiful design with thoughtful amenities to
create memorable stays. Large, wall-length windows allow an abundance of natural light,
and every room offers free Wi-Fi to help you catch up on world events before bed each
evening.
Additional amenities include an LCD TV with satellite channels, an electronic safe, a work
desk, a comfortable club chair, a phone with direct dialing, an iron and ironing board, a
stylish bathroom with a hair dryer, and your choice of one king or two twin beds.
Facilities
 Coffee/tea facilities
 Complimentary bottled water
 Complimentary breakfast buffet
 LCD TV with satellite channels
 Minibar

39.  BUSINESS CLASS ROOMS
Approximate room size: 36 m2 | Maximum number of guests: 2 adults
Book an exclusive Business Class Roomfor access to the Business Floor, where rooms
feature a king bed and a bathroom with a soaking bathtub. Guests traveling for work also
appreciate the large work space and free Wi-Fi. Designed to remove the stress from
business travel, these rooms also include daily turndown service, boardroom use for two
hours per stay and two-piece laundry service per day.
Additional features include an LCD TV with satellite channels, an electronic safe, a work
desk, a comfortable club chair, a phone with direct dialing, an iron and ironing board, and
bathroom amenities that include a hair dryer.
Facilities
 Coffee/tea facilities
 Complimentary bottled water
 Complimentary breakfast buffet
 Complimentary evening cocktails, 19:00 – 20:00
 Minibar

40. SUPERIOR
 SUITES
Guests who desire premium amenities and more space should book one of our hotel’s 21
suites, with options like the impressive, 142-square-meter Presidential Suite. We keep suite
guests comfortable by providing amenities such as a separate living room with a two-seat
sofa, two cozy chairs and a coffee table, a separate dining area and a spacious bathroom
with a modern bathtub. Suite guests also have access to a complimentary breakfast each
morning and complimentary cocktails every evening between 19:00 and 20:00.
Designed to add comfort to your stay, our suites include complimentary one-way airport
transfer (for Executive and Deluxe Suites), daily turndown service and two-piece laundry
service per day. Additional amenities include an LCD TV with satellite channels, an electronic
safe, a work desk with a data port, a phone with direct dialing, an iron and ironing board,
and a hair dryer.
Facilities
 Complimentary breakfast
 Complimentary one-way airport transfers for Executive and Deluxe Suites
 Minibar
 Separate living room and dining area
 Two complimentary pieces of laundry per day
 Turndown service
SUITE TYPES INCLUDE
 Junior Suites - 53 m2

41.  Executive Suites - 65 m2
 Deluxe Suites - 70 m2
 Presidential Suite - 142 m2
ACCESSIBILITY FEATURES
We understand that accessibility is important to our guests. This hotel has accessible rooms
and amenities. Please contact the hotel to confirm if an accessible room will meet your
needs or if you have other questions.
FACILITIES
 Amenities within accessible range to reach
 Controls operable without grasping or twisting
 Grab bars alongside toilet
 Grab bars by tub
 Wider guest room and bathroom doorways
 Wheelchair-accessible lobby
 Wheelchair-accessible public entrance
 Wheelchair-accessible public restrooms
 Wheelchair available on request
A Picture of presidential suite

42. CHAPTER:- 06
FOOD AND BEVERAGE
SERVICE

43. FOOD AND BEVERAGE DEPARTMENT OUTLET’s
RESTAURANT BAR
IN ROOM DINNING
CUPCAKES AND TEA LOUNGE
LEVEL- 2 BANQUET
& INDIYAKI HALLS
RESTAURANT
LEVEL-2
Located on the Second floor, Level 2 is an All Day Dining restaurant that offers World Cuisine
with a highlight of the trendiest interactive kitchens

44. At Level 2, the guests can enjoy the flavors from across the World with a specialization in
Indian, Italian and Asian Cuisine round the clock. Apart from the choice of elaborative A’ la
carte menu, Level 2 features special Live counters of Pizza, Pasta, DimSums, Kebabs and
more.
The restaurant also serves a Global buffet for Breakfast, Lunch & Dinner with highlight being
the Sunday Brunch
INDYAKI
Savour quintessentially Indian food cooked live in Teppanyaki style at Indyaki.
At Indyaki the guests can enjoy their meal cooked to perfection in an extraordinary culinary
theatre that will feed the senses and entertain the appetite. The highlight of the restaurant
is Indian speciality dishes finished in Japanese style of cooking where the trained chefs will
excite the guests by the eclectic display of their flair cooking. The menu features Vegetarian
and Non Vegetarian Pre-fixed meals along with elaborative A’ la carte menu with Indian
flavors. The modern interiors of the restaurant with an earthy palette exude warmth with
Indian accents in the décor.

45. ORO, The Bar
Just like the Italian word ORO (meaning gold), ORO, The Bar at Radisson Blu Hotel New Delhi
PaschimVihar offers classic elegant golden interiors with interesting details that expresses
unique and inviting mood.
Located on the second floor, ORO is a Bar for the discerning guests. The Bar offers Chef
curated international & local finger foods to complement a list of international range of
wines and spirits.
TEA LOUNGE & CUPCAKES
Located on the ground floor, Tea Lounge is an ideal venue for small meetings that offers
surprisingly elaborative Tea/Coffee menu and soft beverages. At Cup Cakes you can enjoy
the mouth watering range of freshly baked sweet and savory delights. We also offer
delicious cakes for special Occasions & Celebrations

46. Banquets Halls and Meeting
Rooms/Conferencing Facilities
Relish the most gracious events of your life...
 With an extensive area of approximately 32,000 square feet and additional benefit of
huge parking space, we create an Event for a lifetime.
 For large events, exclusive florists, theme creators and a dedicated Event Manager
are also available.
 Exclusive meeting and banquets reception and dedicated staff for successful events.
SOCIAL EVENTS
 4 Ballrooms that may be used individually or combined to accommodate events of
75 to 2000 guests
 2 party rooms that accommodate 50 to 130 guests
 Exclusive Vedi Area for weddings

47. We turn large meetings into great ones…
 With extensive area for Corporate events, We create meetings that are inspiring,
successful and memorable
 Ideal place for small as well as large meetings
 Clustered location of conference halls facilitate breakout and parallel meetings.

48. IN ROOM DINIING
In Room Dining is responsible for taking order from guest room via Phone or message and
place order at guest room or another place.
HIERARCHY OF FOOD AND BEVERAGE DEPARTMENT
GENERAL MANGER
FOOD AND BEVERAGE MANAGER
(Mr.Anukam Tiwari)
G.S.E (Guest Service Executive)
(Mr.Rahul Chopra)
G.S.A IRD G.S.A G.S.A (Restaurant)
(Guest Service Associate) Bar
Banquet
H.T (Hotel Trainee) H.T (Hotel Trainee) H.T (Hotel Trainee)
I.T (Industrial trainee) I.T (Industrial trainee) I.T (Industrial
trainee)

49. EMPOLYEE OF FOOD AND BEVERAGE DEPARTMENT
G.S.E. (Guest Service Executive): -
Guest Service Executive is the second largest senior in Food and beverage service
department. The G.S.E. helps to staff for do operation properly. They give training to their
employee for operation and give knowledge about to staff. Taking feedback from guest.
Managing the special events. Guest Service Executive is responsible for handling VIP guest
and regular guest. Guest Service Executive is responsible for check closing balance of the
day or total sale of restaurant and report to the assistant manager.
G.S.A. (Guest Service Associate): -
Guest Service Associate is like a steward who take order from guest and deliver order
to the guest and tell about the how much time will be taken for ready order. They set up
buffet, tables for dining and during operation serve food, clear tables and take feedback
from the Guest, handling conferences etc. Guest Service Associate give training to the hotel
trainee and industrial trainee.
H.T. (Hotel Trainee): -
Hotel Trainee is fresher who join the industry after their college
and Job Training/ Industrial Training. G.S.E. and G.S.A. give the training to hotel trainee
about the operations, property, standard rules of the hotel. Hotel Trainee is the lowest rank
in organization as an employee of the hotel.
I.T. (Industrial Trainee):-
Industrial trainee are those employee who take the first step in
industry. Industrial trainee learn about how to do operation easy, property standards, learn
coordination of each department, organization structure, forms and formats. Industrial Trainee
is the lowest person in each department because they do not have any experience of hotel
industry

50. CHAPTER: -7
HOUSEKEEPING

51. HOUSEKEEPING
Housekeeping department play important role in hotel industry. The housekeeping
department work 24*7. Housekeeping department clean & maintain all public area, guest
room and also back offices.
The Radisson Blu Hotel property which is spread huge area. So housekeeping department
cover very big area for cleaning. Here is three conference hall and open space for moving for
guest.
So the housekeeping department cover 3 blocks of rooms and their corridors, Studio
apartments, Swimming pool, Changing room, conference hall, Spa, Restaurant, Bar, Back
office, Lobby, Back Area.
So there are many difficulties occurs for housekeeping for maintain and clean the property
because there are many tree are planted and open area. Through open area the dust come
from outside field and leaves fell down from trees.
So, the housekeeping department works smoothly and clean and maintain the property due
to these difficulty occurs and clean all the guest room before arrival of guest.
The housekeeping department do extra cleaning on daily basis for maintain property.
So, housekeeping department work hard compare to other department. Mostly resort are
situated far away from city. In Radisson Blu Hotel there are many pest problems occurs
because of greenery so housekeeping department do work hard.
Housekeeping department follow their standard procedure for cleaning and placing room
amenities according to room categories.
The housekeeping department washing corridors generally within in week and scrubbing the
corridors in 15 days for maintaining the property.
The housekeeping department is controlled through the executive housekeeper. Executive
housekeeper report to General Manager.
DUTIES AND RESPONSIBILTIES OF HOUSEKEEPING DEPARTMENT: -
 Cleaning of guest room and guest area.
 Cleaning of all public area.
 Provide room status to front office.
 Ready all checked out room.
 Do regular, monthly, yearly cleaning
 Follow all standard of property.
 Give better environment to the guest.

52.  Give service to occupied room.
 Cleaning of banquet.
DUTIES AND RESPONSIBILITIES OF EXECUTIVE
HOUSEKEEPER
 Monitors Housekeeping personnel to ensure all guests and internal customers receive
prompt and courteous service.
 Oversees laundry operations.
 Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive
Housekeeper and other supervisory personnel.
 Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities,
and equipment are clean and in good repair.
 Manages spring cleaning schedules.
 Makes recommendations to the General Manager or designate regarding the upkeep of
furnishings, facilities, and equipment, ensuring they are clean and in good repair.
 Informs other departments of Housekeeping matters that concern them, particularly the
Laundry Department, the Engineering Department, the Front Office, and the Food and
Beverage department. Maintains open channels of communication with other
department heads and the General Manager or the General Manager’s designate.
 Establishes and maintains effective human relations and works with human resources to
ensure that team member’s performance is effectively managed.
 Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and
conduct of Housekeeping personnel Conducts regular department meetings.
 Identifies and ensures highest possible standard of cleanliness, maintenance, guest room
supplies and amenities at a realistic costs.
 Supervises outside contractors to ensure contractual compliance.
 Implements and controls Housekeeping procedures that provide for the health and safety
of personnel and guests, such as lost and found service, key control, security and
emergency procedures and environmental procedures.
 Is prepared to implement assigned tasks during emergencies such as fires, power failures
and bomb threats.
 Works with Human Resources on manpower planning and management needs.
 Works with Director of Finance in the preparation and management of the Department’s
budget.

54. CHAPTER: - 8
FRONT OFFICE

55. FRONT OFFICE
The front office may be regarding as the show window of the hotel and hence must be well
designed in the first place and maintained in a well-organized and orderly manner.
Front office is the name given to all the offices situated in the front of the house, that is, the
lobby, such offices where the guest is received, provided information, his luggage is handled,
his accounts are settled at departure, and his problems, complaints and suggestions are
looked after.
The front desk is the link between the guest and hotel and represents the hotel to the guest
and is a liaison between the hotel management and the coordination of all guest service.
Front office department is amain channel of both way communication i.e.from hotel to guest
and guest to hotel.
Hotel terminology includes terms such as ‘front of the house’ and ‘back of the house’.
The front of the house term include those portion of the hotel with which the guest comes in
direct contact during his period of occupation, such as building exterior, lobby, front desk,
guest room, function room, etc.
The back of the house area are those with which the guest generally do not come in contact
such as the payroll, accounting department, food preparation center, repairs and
maintenance and laundry, etc.
So, the front office is the main controlling center of all guest services, and also coordinates
the back office functions with these services.
Function of front office department : -
 Pre-sale
1. Reservations
2. Advance payment
3. Guest account initialization
4. Pre-registration
5. Awaited mail.
 Arrival and point of sale

56. 1. Arrival
2. Room assignment, rate assignment
3. Registration and installation
4. Occupancy status
5. Information
6. Guest accounts
 Post sale
1. Guest account settlement
2. Checkout
3. Night audit
4. Guest history
Front Office Department Of Radisson Blu

57. THE LOBBY:
Lobby of the hotel includes general circulation and waiting area which lead to
check in, information and cashier’s counter and alsoto desks such as concierge, bell desk, and
travel counter. Front office is situated in the front of the house i.e. the lobby of the hotel.
Location of cloakroom and washroom for public are also in the lobby. Since all guest and
visitors to guest staying in hotel first pass through this area, it must be very well planned,
designed and decorated from inside and outside to give the first impression to the guest.
The reception desk is in the lobby and should be so located that is in clear view of the guest
entering the lobby of the hotel.
Sufficient space should be needed in the lobby for short time keeping of luggage in lobby
before either sending to room or to the car.
MAIN PORCH:
Main porch is area where the guest firstly enters in hotel and goes for check in procedures.
So the main porch should be properly maintained.
For main porch space should be large for receiving of guest like in group arrival case.
In main porch the car valet standing for parking guest car and also bell boy there for handling
guest luggage.

58. MAIN ENTRANCE:
Main entrance is area where the guest enter firstly into hotel property. The
main entrance should be properly maintained because the first impression is the last
impression.
So the main entrance is look good and there should be adequate space for entering & exit of
guest vehicles.

59. HIERARCHY OF FRONT OFFICE DEPARTMENT
General Manager
FOM- Ekant Sabharwal
FOAM – Mr. Hitesh Luthra
G.S.E. (Guest service executive)
G.S.A G.S.A. G.S.A.
Receptionist Car valet Bell Boy
H.T. H.T. H.T.
Hotel Trainee Hotel Trainee Hotel Trainee
I.T. I.T. I.T.
Industrial Trainee Industrial Trainee Industrial Trainee
Note: It’s depend on property to property.

60. CHAPTER: - 9
FOOD AND BEVRAGE
PRODUCTION

61. FOOD AND BEVERAGE PRODUCTION
 The food and beverage department play most important role in the industry. The food
and beverage department is responsible for providing food to the guest with hygienic
and nutrient quality.
 In Radisson Blu there is big kitchen with all modern equipment which are necessary
during operation or running a kitchen. .
 The Radisson Blu has different cuisines. These are: -
 Chinese cuisine
 Continental cuisine
 French cuisine
 Indian cuisine
 Dessert section
 Tandoor section
 Indian Cuisine
 The Radisson Blu have different type of storing area like Walk-in, cold room it’s include
vegetable section, fruits section etc. and deep freezer.
 The Radisson Blu offer buffet to the guest and offer also A la carte menu to the guest.
 The kitchen is fully equipped with advance technology like the Exhaust, gas pipe line
fitting with gas bank, walk-in.
 The executive chef give time to time training to their employee for goodwill of their
property and give instruction of about new cooking techniques, storing temperature of
food.
 The Radisson Blu kitchen department organize special menu during the festivals like
Navarrete, Diwali etc. for the guest and also staff.

62. HIRARCHY OF FOOD AND BEVERAGE
PRODUCTION DEPARTMENT
Executive Chef
(Chef Naveen Singh)
Executive
Sous Chef
( Chef Vineet)
Pastry Butcher Sr. Sous Jr. Sous Banquet Chef
& Bakery
(Chef Sushil) (Chef Bhagwan) ( Chef Jamal (Chef Rajnish) (Chef Virendera)
Hussain)
Garde manger Chef De partie
( Chef Hitesh) ( Chef Pardeep)
Night Cook Breakfast Cook
Pantry Commis

63. Duties and responsibilities of executive chef
 Plans menus for all food outlets in the club.
 Schedules and coordinates the work of chefs, cooks and other kitchen employees to
assure that food preparation is economical and technically correct and within budgeted
labor cost goals.
 Approves the requisition of products and other necessary food supplies.
 Ensures that high standards of sanitation, cleanliness and safety are maintained
throughout all kitchen areas at all times.
 Establishes controls to minimize food and supply waste and theft.
 Safeguards all food preparation employees by implementing training to increase their
knowledge about safety, sanitation and accident prevention principles.
 Develops standard recipes and techniques for food preparation and presentation which
help to assure consistently high quality and to minimize food costs; exercises portion
control for all items served and assists in establishing menu selling prices.
 Prepares necessary data for applicable parts of the budget; projects annual food, labor
and other costs and monitors actual financial results; takes corrective action as necessary
to help assure that financial goals are met.
 Attends food and beverage staff and management meetings.
 Consults with the Food & Beverage Director about food production aspects of special
events being planned.
 Cooks or directly supervises the cooking of items that require skillful preparation.
 Ensures proper staffing for maximum productivity and high standards of quality; controls
food and payroll costs to achieve maximum profitability.
 Evaluates food products to assure that quality standards are consistently attained.
 Interacts with food and beverage management to assure that food production
consistently exceeds the expectations of members and guests.
 In conjunction with F&B management team, assist in maintaining a high level of service
principles in accordance with established standards.
 Evaluates products to assure that quality, price and related goods are consistently met.
 Develops policies and procedures to enhance and measure quality; continually updates
written policies and procedures to reflect state-of-the-art techniques, equipment and
terminology.
 Establishes and maintains a regular cleaning and maintenance schedule for all kitchen
areas and equipment.
 Provides training and professional development opportunities for all kitchen staff.
 Ensures that representatives from the kitchen attend service lineups and meetings.
 Periodically visits dining area when it is open to welcome members.
 Support safe work habits and a safe working environment at all times.
 Perform other duties as directed.

64. Chapter: -10
Annexure

65. Shift handover register

66. Chapter: - 11
References and Suggestion

67. Suggestion:-
 I have done my Job training in Radisson Blu Hotel and spent five months.
 The Radisson Blu Hotel have eco-friendly environment for workplace.
 The Radisson Hotel group is best for fresher and the property give many chances to the
employee for learning and give training to the employee.
 The Radisson property is fastest growing property in India and their lot of jobs in this
group.
 The Radisson hotels are budgeted hotel so the middle class guest are easily stay and they
also have the luxurious property.
 There is many executive and assistant who have lot of experience about the operation and
trained their employee.
Conclusion
 So the Radisson is very big property have large space for recreation activity.
 The property offer 178 it’s include Superior room, Business class room, suite room. The
Radisson is managed property which manage 178 rooms and other operation like banquet,
restaurants
 So this property offers different types of games and amazing experience. The Radisson
have one multi cuisine restaurant, One Indian Cuisine Restaurant, one bar, one spa, one
swimming pool, conference hall.
 So this property is giving me chance to learn about the different operation in different
department and my executive help me for give training.
 The Radisson property have managed by different departments like front office,
Housekeeping, food and beverage service, food and beverage production, engineering and
maintenance, sales and marketing, IT department, accounts department and security
department .
References:-
From website:-
 https://www.tripadvisor.in/Hotel_Review-g304551-d1987285-Reviews-
Radisson_Blu_Hotel_New_Delhi_Paschim_Vihar-
New_Delhi_National_Capital_Territory_of_Del.html?from_tpa=true
 https://www.radissonblu.com/en/hotel-newdelhipaschimvihar

68.  https://en.wikipedia.org/wiki/New_Delhi
 https://www.radissonblu.com
From books: -
 Front office management (S.k. Bhatnagar)
 Housekeeping operation (G. Raghubalan, S. Raghubalan)
 Food and beverage service & management (bobby George , Sandeep chatterjee)
Other source: -
 Primary data collection: some of data collected from each department during Job
training.
 Taking guidance from executive from each department about the property and
operation.
 Taking guidance from our teachers and seniors.