RachelGold - 22 Reforming Director (Classic) copy

Rachel Gold
23 May 2016
Foundation Chapter
Management Chapter

Rachel Gold
© The Insights Group Ltd, 1992-2016. All rights reserved. Page 2
Personal Details
Rachel Gold
Business Consultant
rachelg@zillowgroup.com
Zillow Group
2334 Elliott Avenue Apt 709
Seattle
washington
United States
98121
Telephone: 5613768168
Date Completed: 23 May 2016
Date Printed: 08 June 2016
Referral Code: 06_22_Sea_ZG

Rachel Gold
Insights Discovery and Insights Learning Systems were originated by Andi and Andy Lothian. Insights, Insights Discovery and the Insights Wheel are registered trademarks of The Insights Group Ltd.
Contents
Introduction............................................................................................................... 4
Overview .................................................................................................................. 5
Personal Style ................................................................................................................................ 5
Interacting with Others ................................................................................................................... 5
Decision Making ............................................................................................................................. 6
Key Strengths & Weaknesses.................................................................................. 7
Strengths ........................................................................................................................................ 7
Possible Weaknesses .................................................................................................................... 8
Value to the Team .................................................................................................... 9
Effective Communications...................................................................................... 10
Barriers to Effective Communication ...................................................................... 11
Possible Blind Spots............................................................................................... 12
Opposite Type ........................................................................................................ 13
Suggestions for Development ................................................................................ 15
Management .......................................................................................................... 16
Creating the Ideal Environment.................................................................................................... 16
Managing Rachel ......................................................................................................................... 17
Motivating Rachel......................................................................................................................... 18
Management Style ................................................................................................. 19
The Insights Discovery® 72 Type Wheel ............................................................... 20
The Insights Discovery® Colour Dynamics ............................................................ 21

Rachel Gold
Introduction
This Insights Discovery profile is based on Rachel Gold’s responses to the Insights Preference
Evaluator which was completed on 23 May 2016.
The origins of personality theory can be traced back to the fifth century BC, when Hippocrates
identified four distinct energies exhibited by different people. The Insights System is built around
the model of personality first identified by the Swiss psychologist Carl Gustav Jung. This model
was published in his 1921 work “Psychological Types” and developed in subsequent writings.
Jung’s work on personality and preferences has since been adopted as the seminal work in
understanding personality and has been the subject of study for thousands of researchers to the
present day.
Using Jung's typology, this Insights Discovery profile offers a framework for self-understanding
and development. Research suggests that a good understanding of self, both strengths and
weaknesses, enables individuals to develop effective strategies for interaction and can help them
to better respond to the demands of their environment.
Generated from several hundred thousand permutations of statements, this profile is unique. It
reports statements which your Evaluator responses indicate may apply to you. Modify or delete
any statement which does not apply, but only after checking with colleagues or friends to identify
whether the statement may be a “blind spot” for you.
Use this profile pro-actively. That is, identify the key areas in which you can develop and take
action. Share the important aspects with friends and colleagues. Ask for feedback from them on
areas which seem particularly relevant for you and develop an action plan for growth personally
and interpersonally.

Rachel Gold
Overview
These statements provide a broad understanding of Rachel’s work style. Use this section to gain
a better understanding of her approaches to her activities, relationships and decisions.
Personal Style
Driven to achieve competence in all she does, Rachel can spot the flaws that may exist in most
situations and quickly see how to improve them. She tends to appreciate tradition and is
interested in maintaining established rules and procedures. She is keen to pick out logical
inconsistencies. She likes to make sure that she knows what is going on and tries to make sure
that everyone is pulling their weight. She dislikes confusion, inefficiency, half measures and
anything that she sees as aimless or ineffective. She is a disciplinarian who can be tough when
the situation calls for it.
She is responsible and faithful to her commitments and obligations. She should learn to delegate
more to improve the completion of her tasks and should have assistance in ensuring that follow
up is maintained. She expects her goals to be attained, and she wants to be recognised for her
own accomplishments. She can always see room for improvement and may spend her relaxation
time trying, as she sees it, to make herself, and others, better. Both alert and outspoken, Rachel
can see the fatal flaw in a proposal or position but will often argue (and often enjoys arguing) on
either side of an issue from a position of “devils advocate”.
At work she often makes significantly more starts than finishes and she may need someone else
to follow through with the details. Her rather impersonal approach to life may leave little time,
tolerance, or compassion for her own or others' feelings. Gifted in natural marketing and selling,
Rachel needs work that challenges her and holds her attention. Rachel is seen by many people
as being independent and self-contained. Rachel systematically sets about achieving her
scheduled goals on time in an efficient and effective manner.
Rachel is a highly practical person whose agile mind and skills combine well to generate fast
results. At her best, she is responsible, industrious, decisive and energetic. She likes to have
control of most situations and can speak out clearly and forcibly when she sees the need to do
so. She is at her best when planning ahead and launching those plans into action. Seen as a
“natural“ leader, she wants to have a significant impact on the lives of others and may resort to
dictatorial practices if anything appears to get in the way.
Rachel is seen by others as pragmatic, dependable and able to get things done. Rachel is
realistic and dependable. She is usually less interested in new principles and theories than new
projects and processes. Exhibiting boundless energy and the ability to perform a number of roles
simultaneously, Rachel can develop a level of result expectation that others may find daunting.
Rachel is hardworking, righteous, fiercely independent and convinced that moral good must win
above all else. She is convinced that a successful life needs to be tough and that satisfaction
must be earned and re-earned.
Interacting with Others
Rachel's work style is down-to-earth, assertive and persuasive. She may frequently rebel against
the rules and in so doing will strongly resist attempts by others to regulate her behaviour. She

Rachel Gold
may need to slow down to consider the feelings of people she is involved with and regularly listen
to, and accept, other people's opposing points of view. Although Rachel may protest about the
pressure of attending family events, it would seldom occur to her not to be present, as these
occasions are important to her. Rachel likes to be valued for her directness and strength in
relationships.
She may prefer not, or may find it difficult, to express personal feelings to others. She will find it
beneficial to consciously seek out others' views. She is not particularly discouraged by
indifference or criticism. Being respected by her peers is of greater importance to Rachel than
being liked. Because of her apparent work focus, other people may be surprised to discover that
Rachel is quite devoted to her family and friends.
She is a good innovator, negotiator, and manager. Rachel can turn her talents to many jobs, but
finds more satisfaction from work that allows her to use her creativity and interpersonal skills. Her
outgoing nature may lead her to misinterpret the significance of some issues. She may appear
not to be overly concerned with the needs of others. She is outstanding at establishing and
implementing orderly procedures, rules and regulations, and may show impatience with those
who don't carry out their designated tasks or work by the rules.
Decision Making
Rachel's many accomplishments are achieved mainly through determination and perseverance
in reaching or exceeding her high standards. She may occasionally see herself as being
physically larger than life, especially during confrontation. She is frank and decisive and doesn't
hesitate to let others know where she stands. She tends to be influenced by the idea, rather than
the people behind the idea. She is comfortable in leadership positions and readily accepts
responsibility for making things happen. “Do it now” is her motto.
She needs to learn to consciously delay making decisions until she has considered more
information as she may have overlooked sounder alternatives. Practical and realistic, Rachel is a
most matter-of-fact and thorough individual. Rachel tends to be seen as strong, analytical and
impersonal. Good at organising, decisive, quick, logical and strong in reasoning power, she
values truth in the form of fact, formula, method and judgement. She prefers action to
conversation and enjoys dealing with difficult situations the moment they arise. She would often
rather make any decision than no decision at all.
Rachel can usually get to the heart of any situation and implement an effective solution. She may
at times make others feel defensive due to her incisive, critical and often persistent questioning.
She is a good problem solver because she can absorb necessary factual information and find
logical and sensible solutions quickly. She is outgoing, versatile and quick-witted, and may have
an endless supply of solutions to whatever challenge she finds herself in. Rachel enjoys making
decisions. She likes to be in control of things and values efficient and effective decision making.
Personal Notes

Rachel Gold
Key Strengths & Weaknesses
Strengths
This section identifies the key strengths which Rachel brings to the organisation. Rachel has
abilities, skills and attributes in other areas, but the statements below are likely to be some of the
fundamental gifts she has to offer.
Rachel’s key strengths:
● Original inventive thinker.
● Confident and forthright.
● Enjoys a challenge.
● Displays certainty and self-confidence.
● Bold and energetic.
● Constantly strives towards self improvement.
● Concise and incisive in communication.
● Runs a “tight ship”.
● Readily accepts authority.
● Articulate and competitive self starter.
Personal Notes

Rachel Gold
Key Strengths & Weaknesses
Possible Weaknesses
Jung said “wisdom accepts that all things have two sides”. It has also been said that a weakness
is simply an overused strength. Rachel's responses to the Evaluator have suggested these areas
as possible weaknesses.
Rachel’s possible weaknesses:
● Reluctant to seek help from others.
● Her single-mindedness can sometimes impede results.
● Over reliance on traditional practices.
● Answers the question before it has been asked.
● Impatient with others she sees as having lower standards.
● Will lose interest quickly if the challenge diminishes.
● May ride rough-shod over others' feelings.
● May be reluctant to ask for assistance.
● Dislikes and rebuts personal criticism.
● Takes on too much responsibility.
Personal Notes

Rachel Gold
Value to the Team
Each person brings a unique set of gifts, attributes and expectations to the environment in which
they operate. Add to this list any other experiences, skills or other attributes which Rachel brings,
and make the most important items on the list available to other team members.
As a team member, Rachel:
● Likes being in the thick of the action.
● Can generate fast results by prioritising well and taking action.
● Exhibits a strong sense of urgency
● Can focus equally upon “task” and “process”.
● Acts as the “conscience” of the group.
● Responds well to immediate challenges.
● Encourages others to compete.
● May lose the battle, but rarely concedes defeat.
● Tackles problem solving in a systematic way.
● Brings direction and realism to every project.
Personal Notes

Rachel Gold
Communication
Effective Communications
Communication can only be effective if it is received and understood by the recipient. For each
person certain communication strategies are more effective than others. This section identifies
some of the key strategies which will lead to effective communication with Rachel. Identify the
most important statements and make them available to colleagues.
Strategies for communicating with Rachel:
● Ask her, don't tell.
● Hold your ground when attacked.
● Take responsibility for your own actions and errors.
● Allow her time to consider all the information.
● Understand her goals and objectives.
● Show respect for her ideas and opinions.
● Omit unnecessary and intricate details.
● Bring proof and evidence of performance.
● Leave personalities out of the discussion.
● Allow her to review the agenda.
● Ask for her advice.
● Be thorough, organised and on time.
Personal Notes

Rachel Gold
Communication
Barriers to Effective Communication
Certain strategies will be less effective when communicating with Rachel. Some of the things to
be avoided are listed below. This information can be used to develop powerful, effective and
mutually acceptable communication strategies.
When communicating with Rachel, DO NOT:
● Be late for the meeting.
● Undermine her authority.
● Keep her in the dark or she will do likewise.
● Leap between topics in an unstructured way.
● Be messy, unstructured or ill-equipped.
● Invade her privacy.
● Be too informal or waste time on social trivia.
● Procrastinate, prevaricate or interrupt her.
● Impose your opinion against her better judgement.
● Stand or sit too close to her.
● Try to hoodwink or mislead.
● Try to pin the blame on her.
Personal Notes

Rachel Gold
Possible Blind Spots
Our perceptions of self may be different to the perceptions others have of us. We project who we
are onto the outside world through our “persona” and are not always aware of the effect our less
conscious behaviours have on others. These less conscious behaviours are termed “Blind
Spots”. Highlight the important statements in this section of which you are unaware and test them
for validity by asking for feedback from friends or colleagues.
Rachel’s possible Blind Spots:
Tending to overlook other people's feelings and becoming blunt and insensitive in her desire to
be frankly honest, Rachel rushes from one experience to another. Rachel has a strong active
conscience and may not be prepared to even consider others' values and opinions, particularly if
they are not prepared to follow her lead. When she doesn't see the logic in others' feelings,
Rachel can appear argumentative and difficult to approach, and may not seek or accept
common-sense advice.
She may have to give up some of the control she constantly seeks and, rather than seeing things
only in black and white, learn to see the grey areas in life and become more adaptable.
Attempting to be more flexible and open-minded will help prevent Rachel from becoming too
rigid. She should learn to be more considerate by thinking through how her actions will affect
others. Rachel is often very forward and intense and may not re-adjust this intensity to meet the
more moderate needs of some situations. Occasionally Rachel may miss opportunities through a
lack of awareness of the need to conclude the planning detail.
Interested in solving problems quickly and as effortlessly as is practical, she tends to jump
directly into the next situation and not follow through on the less exciting aspects of current
projects. She has a short fuse and when pushed may become loud, rigid and domineering,
bringing a high level of stress to the team or her peers. Particularly dependable if things are
going her way, she will resent being told what to do or how to do things better. Under pressure,
she acts in a domineering way, but she needs to consciously stop and listen to others before
charging ahead with her own idea. A take-charge type with very high control needs, she may not
cope well personally when things do not go as planned.
Personal Notes

Rachel Gold
Opposite Type
The description in this section is based on Rachel's opposite type on the Insights Wheel. Often,
we have most difficulty understanding and interacting with those whose preferences are different
to our own. Recognising these characteristics can help in developing strategies for personal
growth and enhanced interpersonal effectiveness.
Recognising your Opposite Type:
Rachel’s opposite Insights type is the Supporter, Jung’s “Introverted Feeling type”.
Supporters are affable, amiable, steady, loyal individuals who get on well with others. They build
a close relationship with a small group of associates in the work environment. Rachel will see the
Supporter’s efforts being directed at retaining the familiar and predictable. Supporters look for
constant appreciation from others and may be slow to adapt to change. They will often go the
“extra mile” to help someone they consider as a friend.
Rachel may suspect the Supporter requires assistance in eliminating the old and embracing the
new. Supporters are cautious, conventional, diplomatic and sincere and may avoid decision
making until many of the facts and details are available to them. The Supporter is intent on
maintaining a low profile. In order to perform well, the Supporter needs specific and detailed
instructions before starting a job.
Rachel will experience frustration when the Supporter, if challenged, becomes stubborn and
defiant. Supporters are easy going and low key people and like to feel needed and significant in
other peoples’ lives. Even if a mistake has been made by someone else the Supporter may
spend a lot of time sympathising and attempting to diffuse responsibility. Disagreements or
opposing views can be stressful to Supporters. If the conflict in the workplace becomes too great
they may become restless and uneasy, often withdrawing to avoid further conflict.
Personal Notes

Rachel Gold
Opposite Type
Communication with Rachel's Opposite Type
Written specifically for Rachel, this section suggests some strategies she could use for effective
interaction with someone who is her opposite type on the Insights Wheel.
Rachel Gold: How you can meet the needs of your Opposite Type:
● If you ask a question, be quiet and give time for her to consider her response.
● Mirror her normally calm and even-tempered nature.
● Recognise her quality of service.
● Listen to her opinions.
● Take a low key, friendly approach.
● Deal with her in an honest and sincere way.
Rachel Gold: When dealing with your opposite type DO NOT:
● Assume that because you have “told it like it is”, this will make the slightest difference to the
way that she does things.
● Put her “on the spot” in front of others.
● Forget to provide regular feedback.
● Call on her when uninvited.
● Dismiss her work, ideas or opinions lightly.
● Force her to take a positive stance on an issue without time for thought.
Personal Notes

Rachel Gold
Suggestions for Development
Insights Discovery does not offer direct measures of skill, intelligence, education or training.
However, listed below are some suggestions for Rachel’s development. Identify the most
important areas which have not yet been addressed. These can then be incorporated into a
personal development plan.
Rachel may benefit from:
● Reflecting on just how considerate some others think she is.
● Modifying her sometimes harsh voice tone to more appropriate levels.
● Recognising that her bull in a china shop approach is sometimes inappropriate.
● Exploring work that gets in touch with the inner self.
● Meeting more people at least half way.
● Withholding her opinions.
● Constant reminding of the need to consider alternatives and anticipate consequences.
● Taking time out to indulge herself in simple pleasures, such as music and the arts.
● Allowing people to do their own thing.
● Gently asking some quieter people to express their point of view.
Personal Notes

Rachel Gold
Management
Creating the Ideal Environment
People are generally most effective when provided with an environment which suits their
preferences and style. It can be uncomfortable to work in an environment which does not. This
section should be used to ensure a close match between Rachel’s ideal environment and her
current one and to identify any possible frustrations.
Rachel’s Ideal Environment is one in which:
● Decisions can be made quickly.
● She has a “hands off” boss.
● There are challenges, especially if others have failed.
● She has a position with status.
● She has access to the fastest computers, where computers are used.
● Direct and forthright communication is welcomed.
● There are strong walls which can withstand the battering!
● People around her are organised and consistent.
● She can “rock the boat” without fear of retribution.
● She can get her teeth into new projects.
Personal Notes

Rachel Gold
Management
Managing Rachel
This section identifies some of the most important strategies in managing Rachel. Some of these
needs can be met by Rachel herself and some may be met by her colleagues or management.
Go through this list to identify the most important current needs, and use it to build a personal
management plan.
Rachel needs:
● Knowledge that she has “right” on her side.
● To know clearly where the future prospects and opportunities lie.
● Someone to issue flak jackets to all members of her team.
● Only the minimum of social chit-chat around her.
● The authority to re-examine and re-test her conclusions.
● To be fully informed.
● Help in restraining the allocation of blame.
● Managed by exception - let her get on with it!
● To slow down from time to time.
● To be reminded of what she has not yet done.
Personal Notes

Rachel Gold
Management
Motivating Rachel
It has often been said that it is not possible to motivate anyone - only to provide the environment
in which they will motivate themselves. Here are some suggestions which can help to provide
motivation for Rachel. With her agreement, build the most important ones into her Performance
Management System and Key Result Areas for maximum motivation.
Rachel is motivated by:
● Setting stretching goals for herself and others to achieve.
● Merit based remuneration - reward through success.
● “Reality” rather than abstract theories.
● Having a changing routine at work and at home.
● Change, variety and new projects.
● Participation in meetings or on future planning.
● Being given a challenge.
● Not being told how to do something.
● Career prospects that appear unlimited.
● Being asked her opinion.
Personal Notes

Rachel Gold
Management Style
There are many different approaches to management, most of which have different situational
applications. This section identifies Rachel’s natural management approach and offers clues to
her management style, highlighting both gifts and possible hindrances that can be further
explored.
In managing others, Rachel may tend to:
● Want to be the best.
● Keep an eye on the prize, not the cost.
● Become very defensive if her competence is questioned.
● Appear to project the blame onto others when things go wrong.
● Place responsibility elsewhere if failure occurs.
● Establish high standards for self and others.
● Base decisions on facts and logic.
● Pay lip-service to, or completely ignore, both positive and negative feedback.
● Get frustrated with those who do not share or cannot see her vision.
● Disregard certain opinions and ideas which differ from her own.
Personal Notes

Rachel Gold
The Insights Discovery® 72 Type Wheel
Conscious Wheel Position
22: Reforming Director (Classic)
Less Conscious Wheel Position
22: Reforming Director (Classic)

Rachel Gold
The Insights Discovery® Colour Dynamics
Persona (Conscious) Preference Flow Persona (Less Conscious)
6
3
0
BLUE GREEN YELLOW RED
3.44 2.48 2.84 5.52
57% 41% 47% 92%
100
50
0
50
100
46.9%
6
3
0
BLUE GREEN YELLOW RED
3.16 0.48 2.56 3.52
53% 8% 43% 59%
Conscious
Less Conscious

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RachelGold - 22 Reforming Director (Classic) copy

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