Insights Profile

Charlotte Lamb
23/06/2014
Personal Profile
Foundation Chapter
Management Chapter
ACP Training

Insights Discovery 3.5 Charlotte Lamb Page 2
© Copyright 1992-2014 Andrew Lothian, Insights, Dundee, Scotland. All rights reserved. www.insights.com
www.acptraininganddevelopment.co.uk
Personal Details
Charlotte Lamb
PA & Team Secretary
charlotte.lamb@psdgroup.com
PSD Group
62 Queen Street
London
UK
EC4R 1EB
02079709700
Date Completed 23/06/2014
Date Printed 26/06/2014
Insights Learning and Development Ltd.
Jack Martin Way, Claverhouse Business Park, Dundee, DD4 9FF, Scotland
Telephone: +44(0)1382 908050
Fax: +44(0)1382 908051
E-mail: insights@insights.com

Contents
Introduction 4
Overview 5
Personal Style 5
Interacting with Others 6
Decision Making 6
Key Strengths & Weaknesses 8
Strengths 8
Possible Weaknesses 9
Value to the Team 10
Communication 11
Effective Communications 11
Barriers to Effective Communication 12
Possible Blind Spots 13
Opposite Type 14
Communication with Charlotte's Opposite Type 15
Suggestions for Development 16
Management 17
Creating the Ideal Environment 17
Managing Charlotte 18
Motivating Charlotte 19
Management Style 20
The Insights Wheel 21
Insights Colour Dynamics 22
Jungian Preferences 23

Introduction
This Insights Discovery profile is based on Charlotte Lamb’s responses to the Insights
Preference Evaluator which was completed on 23/06/2014.
The origins of personality theory can be traced back to the fifth century BC, when Hippocrates
identified four distinct energies exhibited by different people. The Insights System is built
around the model of personality first identified by the Swiss psychologist Carl Gustav Jung.
This model was published in his 1921 work “Psychological Types” and developed in
subsequent writings. Jung’s work on personality and preferences has since been adopted as
the seminal work in understanding personality and has been the subject of study for thousands
of researchers to the present day.
Using Jung's typology, this Insights Discovery profile offers a framework for
self-understanding and development. Research suggests that a good understanding of self,
both strengths and weaknesses, enables individuals to develop effective strategies for
interaction and can help them to better respond to the demands of their environment.
Generated from several hundred thousand permutations of statements, this profile is unique. It
reports statements which your Evaluator responses indicate may apply to you. Modify or
delete any statement which does not apply, but only after checking with colleagues or friends
to identify whether the statement may be a “blind spot” for you.
Use this profile pro-actively. That is, identify the key areas in which you can develop and take
action. Share the important aspects with friends and colleagues. Ask for feedback from them
on areas which seem particularly relevant for you and develop an action plan for growth
personally and interpersonally.

Overview
These statements provide a broad understanding of Charlotte’s work style. Use this section to
gain a better understanding of her approaches to her activities, relationships and decisions.
Personal Style
Charlotte's nature is to observe quietly and she appears to be collecting data on everything.
However, when an emergency occurs, she can move swiftly to the root of the problem to deal
with it expeditiously. As she likes conversation to be purposeful, and may argue practicalities
to the point of hair-splitting, she tends to be convinced only by reason. Although disinterested
in purely scholastic pursuits, knowledge is important for its immediate usefulness to her. She is
self-contained, intellectual and fair. Her desire for privacy sometimes generates a vague feeling
in others that there is an unlived life that may be passing her by.
Both for herself and others, fun, relaxation and free time are scheduled and prioritised events.
She should be encouraged to provide input that may offer unexpected insights into resolving
pressing problems. She may need assistance in tapping into her creativity and to bring projects
to completion. Her need to detach herself from her emotions allows her to retain objectivity
when assisting others in times of stress. She can always see room for improvement and may
spend her relaxation time trying, as she sees it, to make herself, and others, better.
Perhaps exhibiting the traits of the most independent of all the Insights types, she prefers to do
things her way. She has scant interest in theories or speculation for their own sake. People
expect that any job which Charlotte is involved in will be done well. They will rarely be
disappointed. Her perception of the world is a conceptual and abstract one, but one with
endless possibilities. Her desire to develop her new ideas includes the ability to install the
necessary procedures to support them.
She constantly seeks inner satisfaction as a means of dealing with external pressures. Her
personality can be paradoxical; usually easy-going and accommodating, she can also be rigid
and inflexible. Charlotte conveys great precision and economy of effort in both thought and
language. Highly independent, Charlotte enjoys speculative and imaginative activities and
work. She values the development of her intellectual awareness and the opportunity to learn,
improve and grow.
Charlotte works long and hard in pursuit of her goals and is interested in moving forward
systematically. Material wealth may interest her only for the independence it buys and for the
additional opportunity it provides for her own private study. A capacity for cool emotional
detachment makes Charlotte a good decision maker, because she thinks clearly under pressure.
She usually has a theory that will explain everything. She may not necessarily prefer
innovative solutions over established ones but is adept at seeing situations from an unusual
perspective. Developing, fostering, improving and honing her skills is likely to be a life's work
for her.

Interacting with Others
Given the time, Charlotte can produce interesting solutions to conflict resolution, usually
seeking new ways to handle difficult problems. She usually remains sceptical, decisive and
determined in the face of difficult opposition. She is not particularly discouraged by
indifference or criticism. Her independence can lead others to think of her as aloof. She is
reluctant to display her emotions to others.
Misinterpretation of her forthright communication style as rigid makes others somewhat
reluctant to present alternatives to her for fear of rejection. Whilst usually accepting of others'
beliefs, Charlotte holds deep convictions that may not be obvious to many. Despite being
somewhat quiet, perhaps even self-effacing, Charlotte will converse at length on subjects that
she knows well enough to enable her to display her wealth of information. She has a rather
impersonal style and may wrongly assume others wish to be treated in the same impersonal
manner. Charlotte is competent at extracting information by asking relevant, non-threatening
questions.
She prefers to remain emotionally free of the other persons point of view. She doesn't often
encourage others to challenge her views. She will make a lifelong friend if the conditions of
the friendship allow her complete independence and the freedom to withdraw as and when
necessary. When she turns her highly honed critical appraisal skills on the people around her,
honesty may be translated into unintended hurtfulness. She can be stubborn and argumentative.
Decision Making
Politically aware, Charlotte is normally comfortable with her decisions even in the face of
possible conflict with others in more senior positions. Using past experiences to help her solve
current problems and get things done is one of her strong points. She believes it may benefit
her to seek feedback on a strategy rather than immediately moving to implement the process.
With a love of problem solving, she can be very perceptive and has a highly developed
capacity for inner reflection. Her combined sensing and intuitive gifts give her the ability to
question shallow decisions although she will not necessarily come forth to do so.
Although gifted in both sensing and intuition, she may well rather base plans and decisions on
established procedures than listen to her inner voice. Charlotte can usually get to the heart of
any situation and implement an effective solution. She brings both analysis and personal
feeling to the decision-making process. Charlotte's many accomplishments are achieved mainly
through determination and perseverance in reaching or exceeding her high standards. She
applies analysis and objectivity to discover the underlying principles, relying on clear thinking
in making decisions.
She views life as an intellectual challenge and needs to think things through before deciding.
She understands the need for unbiased, critical judgement. It can be frustrating to some when
she accurately describes the logical conclusions justified by a situation, but decides in favour of
harmony and caring. From a more radical thinking viewpoint, some people can view her
decisions as irrational. She has the ability to use both reflection and consultation in reaching

conclusions. She may lack patience with others who are less focused on the job in hand.
Personal Notes

Key Strengths & Weaknesses
Strengths
This section identifies the key strengths which Charlotte brings to the organisation. Charlotte
has abilities, skills and attributes in other areas, but the statements below are likely to be some
of the fundamental gifts she has to offer.
Charlotte’s key strengths:
Values truth and high ideals.
Usually weighs up all relevant factors before reaching decisions.
Strong willed, will not be blown off course.
Rapid reasoning.
Curious about processes.
Pays great attention to detail.
Able to see the larger picture.
Ingenious thinker with a great ability in long range planning.
Strong task focus.
Quickly gets to the root of a problem.
Personal Notes

Key Strengths & Weaknesses
Possible Weaknesses
Jung said “wisdom accepts that all things have two sides”. It has also been said that a
weakness is simply an overused strength. Charlotte's responses to the Evaluator have
suggested these areas as possible weaknesses.
Charlotte’s possible weaknesses:
Fears loss of face in any situation.
Others may find her cold and distant.
Tendency not to act until all the facts are available.
Occasionally becomes too focused, risking “tunnel vision”.
Exhibits impatience with disorganised individuals.
Could appear to be too demanding of exact standards.
May suppress creativity.
Could appear too unemotional or uninvolved.
May appear impersonal, distant and ignore the “human factors”.
May appear unsociable.
Personal Notes

Value to the Team
Each person brings a unique set of gifts, attributes and expectations to the environment in
which they operate. Add to this list any other experiences, skills or other attributes which
Charlotte brings, and make the most important items on the list available to other team
members.
As a team member, Charlotte:
Takes a no-nonsense approach.
Seeks and provides attention to detail.
Ensures objective decision making.
Helps ensure consistency in team output.
Is seen as a natural organiser.
Is unlikely to get side tracked by peripheral items.
Will help the team to work more effectively.
Defends the truth and is not frightened to fight for it.
Maintains team's focus on objectives.
Will encourage the team to think through all the possibilities.
Personal Notes

Communication
Effective Communications
Communication can only be effective if it is received and understood by the recipient. For
each person certain communication strategies are more effective than others. This section
identifies some of the key strategies which will lead to effective communication with Charlotte.
Identify the most important statements and make them available to colleagues.
Strategies for communicating with Charlotte:
If details need to be communicated, be prepared for a deferred decision.
Be logical in presenting information.
Give her all the facts.
Remember to thank her for her time.
Agree with her wherever possible.
Expect her to come back later for clarification.
Ask for facts.
Respect her knowledge of the job.
Agree stretching goals and targets.
Ensure that your strong assertions are correct!
Accept that “reflecting time” is essential to enhance her performance.
Focus on the task at hand.
Personal Notes

Communication
Barriers to Effective Communication
Certain strategies will be less effective when communicating with Charlotte. Some of the
things to be avoided are listed below. This information can be used to develop powerful,
effective and mutually acceptable communication strategies.
When communicating with Charlotte, DO NOT:
Force her to take a positive stance on an issue without time for thought.
Keep her in the dark or she will do likewise.
Gloss over details.
Allow her to be too theoretical.
Be put off by her formality.
Exert unnecessary pressure.
Hug her unexpectedly or at an inappropriate moment.
Confuse the conversation with irrelevant details.
Call on her when uninvited.
Try to hoodwink or mislead.
Expect her to immediately strike up close relationships or friendships.
Be vague about facts and statistics.
Personal Notes

Possible Blind Spots
Our perceptions of self may be different to the perceptions others have of us. We project who
we are onto the outside world through our “persona” and are not always aware of the effect
our less conscious behaviours have on others. These less conscious behaviours are termed
“Blind Spots”. Highlight the important statements in this section of which you are unaware
and test them for validity by asking for feedback from friends or colleagues.
Charlotte’s possible Blind Spots:
Charlotte sees the world in terms of black and white, hands-on, reality, in which she can
develop a series of procedures and regulations that will take care of the situation in hand. She
enjoys positions of authority and influence in her peer group and her ability to join in quick
decision making within the group may be countered by a need to reflect, and later attempt to
reverse, important decisions made. A take-charge type with very high control needs, she may
not cope well personally when things do not go as planned. As she values creativity and
innovation, she sometimes ignores the standard way of doing something because it lacks
originality. She could learn to protect herself against closed-mindedness by waiting a few
seconds more before speaking, giving others the chance to offer input.
She tends to be seen by others as dictatorial and can be aggressive in arguing her position.
Interested in solving problems quickly and as effortlessly as is practical, she tends to jump
directly into the next situation and not follow through on the less exciting aspects of current
projects. She can appear arrogant and suddenly nit-picking if her performance is not recognised
by a superior she values. She expects to win and is very assertive in attaining outcomes despite
how narrow her view may sometimes appear. Very much a “head” person, she has little real
appreciation of just how much some of her decisions may offend some people.
Her thinking rationale may be so acutely honed that she will overlook what others tend to care
about. As a forthright, results oriented individual, she will challenge authority, take risks,
overstep boundaries and act without reference. When she doesn't see the logic in others'
feelings, Charlotte can appear argumentative and difficult to approach, and may not seek or
accept common-sense advice.
Personal Notes

Opposite Type
The description in this section is based on Charlotte's opposite type on the Insights Wheel.
Often, we have most difficulty understanding and interacting with those whose preferences are
different to our own. Recognising these characteristics can help in developing strategies for
personal growth and enhanced interpersonal effectiveness.
Recognising your Opposite Type:
Charlotte’s opposite Insights type is the Helper, Jung’s “Feeling” type.
Helpers are warm, understanding and sociable individuals who strive for positive relationships
with people both at work and home. They are usually sensitive to others and work well in a
team situation. However, Charlotte may observe that the Helper takes criticism personally and
finds it difficult to become authoritative or objective with others when necessary. Helpers
sometimes have difficulty in making key decisions without consultation.
Charlotte will notice that people are far more important to the Helper than the accomplishment
of tasks. The Helper’s nature tends to be personable, which may mean that Charlotte sees them
as fickle or soft. Helpers can be stressed in fast moving, impersonal situations which change
without warning. Helpers display their emotions and usually have limitless patience for those
who are dependent on them. They will usually ignore judgements that rely heavily on logical
analysis - often the judgement preferred by Charlotte.
Helpers will tend to avoid telling someone an unpleasant truth or tell it in an affirmative way.
Helpers are accommodating and occasionally self-effacing and are always content to support
others without expecting much in return. Charlotte may see the Helper idealising others and
adopting a romantic version of people and their potential.
Personal Notes

Opposite Type
Communication with Charlotte's Opposite Type
Written specifically for Charlotte, this section suggests some strategies she could use for
effective interaction with someone who is her opposite type on the Insights Wheel.
Charlotte Lamb: How you can meet the needs of your Opposite Type:
Be prepared to negotiate solutions slowly, calmly and quietly.
Leave time to ensure she is comfortable on personal issues.
Maintain a consistent, personal relationship with her.
Avoid detailed reports, focus on people issues.
Share in and promote her ideas and visions.
Show concern for her opinions and be willing to discuss personal matters.
Charlotte Lamb: When dealing with your opposite type DO NOT:
Show disregard for her feelings by your words or actions.
Fail to respect her need for occasional isolation.
Put her “on the spot” in front of others.
Exert unnecessary pressure.
Assume that her sunny disposition means that she agrees with everything you say.
Be brusque, overbearing or harness her to unrealistic deadlines.
Personal Notes

Suggestions for Development
Insights Discovery does not offer direct measures of skill, intelligence, education or training.
However, listed below are some suggestions for Charlotte’s development. Identify the most
important areas which have not yet been addressed. These can then be incorporated into a
personal development plan.
Charlotte may benefit from:
Giving a higher priority to fun and spontaneity.
Evaluating her job to ensure it remains appropriate and fulfilling.
Being more prepared to acknowledge her mistake.
Being more open about how she is feeling.
Articulating her ideas, rather than keeping them to herself.
Meeting more people at least half way.
Asking herself “what is the worst thing that can happen?” then being prepared to accept
it should it occur.
Engaging excitedly in general discussion.
Being seen as more attentive, warm, generous, playful and appreciative.
Knowing it is OK to relax and laugh at herself.
Personal Notes

Management
Creating the Ideal Environment
People are generally most effective when provided with an environment which suits their
preferences and style. It can be uncomfortable to work in an environment which does not.
This section should be used to ensure a close match between Charlotte’s ideal environment
and her current one and to identify any possible frustrations.
Charlotte’s Ideal Environment is one in which:
Few distractions exist to take attention away from the task.
Everyone makes good use of their time.
Her eye for detail and accuracy is appreciated.
Clear rules and procedures exist.
There are few procedures or protocols.
There is time for reflection and meditation.
Information and data are well organised.
Ideas can be practically applied.
She has access to the fastest computers, where computers are used.
She can concentrate quietly.
Personal Notes

Management
Managing Charlotte
This section identifies some of the most important strategies in managing Charlotte. Some of
these needs can be met by Charlotte herself and some may be met by her colleagues or
management. Go through this list to identify the most important current needs, and use it to
build a personal management plan.
Charlotte needs:
Her intelligence to be complimented.
Colleagues who value her quiet, reflective approach.
Encouragement to think about broader issues and exercise more of her imagination
when the opportunity arises.
Help to tolerate colleagues less gifted than herself.
Assignments that take her away from the workplace.
Respect for her desire to observe activities from a distance, and her preference not to
become to directly involved in “team” activities.
A variety of system related tasks.
Encouragement to use her imagination more.
To be gently drawn into the team's social mainstream.
Personal and professional development to be supported and encouraged.
Personal Notes

Management
Motivating Charlotte
It has often been said that it is not possible to motivate anyone - only to provide the
environment in which they will motivate themselves. Here are some suggestions which can
help to provide motivation for Charlotte. With her agreement, build the most important ones
into her Performance Management System and Key Result Areas for maximum motivation.
Charlotte is motivated by:
Having access to data and verifiable evidence.
Gathering and analysing technical information.
Having access to all the information she needs.
Rewards for her economy of effort.
Being reassured that she will be allowed to keep technically up to date.
Communication in writing to enable her to assimilate information.
Being able to “put it in writing”.
Responsibility, within well defined areas.
Genuine interest in the detail of her work.
“Reality” rather than abstract theories.
Personal Notes

Management Style
There are many different approaches to management, most of which have different situational
applications. This section identifies Charlotte’s natural management approach and offers
clues to her management style, highlighting both gifts and possible hindrances that can be
further explored.
In managing others, Charlotte may tend to:
Keep quiet until she is able to provide a framework for her thoughts.
Seem rather cool and aloof.
Be unimpressed with slick or brash arguments and presentations.
Get involved in the detail.
Prefer working with a small team.
Set extremely high performance standards for self and others.
Not fully appreciate the energies of others.
Focus more on the task and less on the people.
Appear to be less understanding of her colleagues' feelings.
Drive for results at all costs.
Personal Notes

The Insights Wheel
Charlotte Lamb
23/06/2014
R E F ORME R
H E L P E R
M
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V
E
R
I
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REDREDREDREDREDREDREDRED
YELLOWYELLOWYELLOWYELLOWYELLOWYELLOWYELLOWYELLOWGREENGREENGREENGREENGREENGREENGREENGREEN
BLUEBLUEBLUEBLUEBLUEBLUEBLUEBLUE RED
YELLOWGREEN
BLUE
1
21
41
2
22
42
3
23
43
4
24
44
5
25
45
6
26
46
7
27
47
8
28
48
9
29
49
10
30
50
11
31
51
12
32
52
13
33
53
14
34
54
15
35
55
16
36
56
101
121
141 104
124
144
105
125
145
108
128
148
109
129
149112
132
152
113
133
153
116
136
156
Conscious Wheel Position
136: Creative Observing Reformer (Classic)
Personal (Less Conscious) Wheel Position
121: Creative Directing Reformer (Classic)

Insights Colour Dynamics
Charlotte Lamb
23/06/2014
0
3
6
Persona
(Conscious)
BLUE
5.88
98%
GREEN
1.72
29%
YELLOW
3.60
60%
RED
2.44
41%
0
3
6
Persona
(Less Conscious)
BLUE
2.40
40%
GREEN
3.56
59%
YELLOW
0.12
2%
RED
4.28
71%
100
0
100
50
50
Preference
Flow
31.7%
(Conscious) (Less Conscious)

Jungian Preferences
Charlotte Lamb
23/06/2014
Attitude/Orientation:
Introversion (I) Extraversion (E)
100 1000
Rational (Judging) Functions:
Thinking (T) Feeling (F)
100 1000
Irrational (Perceiving) Functions:
Sensing (S) Intuition (N)
100 1000
(Conscious) (Less Conscious)

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