1. Sourav Chakraborty
E-Mail: souravchakraborty34@gmail.com
Phone: +91-9007131440, 033-25570323
A result oriented professional targeting middle level assignments in Software Testing with
an organization of high repute in the IT sector preferably in Kolkata / Bangalore/ Pune
P R O F I L E S U M M A R Y
MBA (Marketing & System) and B.Tech. (Computer Science & Engineering) with nearly 6 years of experience
including over 5 years of experience in Software Testing and Project Management entailing:
Requirement Gathering Test Management Process Enhancement
Root Cause Analysis Stakeholder Management Documentation
Service Delivery Project Execution Escalation Handling
 Skilled in Manual Testing as well as Functional Testing, Regression Testing, and Citrix Stress Testing using testing
models like Agile Methodology (Scrum and Kanban) and Waterfall Methodology
 Knowledge of preparing, executing, & reviewing test matrix, test plans, test strategies, & test cases
 Experience in resolving all customer escalations by providing appropriate solutions & explanations to the clients
 Insightful knowledge of managing projects, gathering customer requirements, designing the project plans, and
communicating regular updates to the team as well as to the customers
 Acquainted with skills in the operations of tools and software like Microsoft Visual Studio, Escape E, GSViewer, Kanban
Board, White Board, Webex, MS Printable Area Tool, and so on with knowledge of using Citrix Ready Stress Tools
 Proficient in determining operational feasibility by defining the problem and assessing proposed solutions
 A keen communicator with honed interpersonal, problem solving and analytical skills
O R G A N I Z A T I O N A L E X P E R I E N C E
Software Testing Engineering Professional (PE), Lexmark International Pvt. Ltd., Kolkata Since Jul’11
Associate System Engineer, Praxis Softek Solutions Pvt. Ltd., Kolkata May’10 – Jul’11
Key Result Areas:
 Gathering and analyzing data in support of business cases, writing test plans & scripts for tracking defects & fixes in
product development, software application development, information systems, and operations systems
 Preparing, designing and leading the test strategy and test plan for all projects; reviewing activities such as
requirements review, design review, test strategy review and test case review
 Conducting Functional, Regression, and Citrix Stress testing of cases in the system using the Citrix Ready Stress tools
 Providing information related to software bugs and defects by collecting, analyzing, and summarizing development &
service issues
 Managing test plan execution and reporting the results of execution on new hardware, software, & solution products
 Communicating test progress, test results, and other relevant information to project stakeholders and management;
supporting & identifying continuous improvements within testing processes
 Maintaining all work & activities on the Kanban Board and White Board
 Using the internal Build System for providing modified driver packages to the customer
 Addressing all customer escalations and providing the customer with appropriate solutions & explanations
Highlights:
 Improved application efficiency by debugging / revamping print driver based on Microsoft GDI and XPS Architecture
 Created Test Log and Test Report and coordinated with the Development Team for resolution of 700 defects including
120 field escalations within 1 year
 Received the Lexmark Vision Achievement Award in 2014 for remaining diligent in all testing procedures and
increasing the process efficiency
 Delivered customer satisfaction by providing clear & concise technical explanations for all customer escalations which
helped in increasing the customer satisfaction ratio by 100%
 Anticipated technical and operational issues and developed credence methodology to deliver PE fixes to the customer
 Conducted exhaustive manual testing of quantitative software systems including GDI, XPS print drivers and
investigated test results, verified error logs, and reported issues

2. P R E V I O U S E X P E R I E N C E
Network Engineer, Bharat Sanchar Nigam Limited, Kolkata Nov’09 – Apr’10
Key Result Areas:
 Maintaining & troubleshooting the broadband service
 Installing & configuring routers, modems, and switches and checking line parameters & port slots
A C A D E M I C D E T A I L S
 MBA (Marketing & System) from Heritage Institute of Technology, Kolkata, West Bengal University of Technology with
77% in 2012
 B.Tech. (Computer Science & Engineering) from Academy of Technology, Kolkata, West Bengal University of
Technology with 85% in 2009
 Class 12th (ISC) from St. Francis Xavier School, Kolkata, CISCE with 76% in 2005
 Class 10th (ICSE) from St. Francis Xavier School, Kolkata, CISCE with 73% in 2003
T E C H N I C A L S K I L L S
Testing Skills: Manual Testing, Functional Testing, Regression Testing, Citrix Stress Testing
Environments: MS Point & Print, Citrix, Cluster and Novell
Tools: Microsoft Visual Studio, Escape E, GSViewer, SPL Viewer, PCL Works, Test Case
Management, ExtraView, Kanban Board, White Board, Webex, MS Printable Area Tool,
Citrix Ready Stress Tools
Programming Languages: Java, Win32
Database: MS Access
T R A I N I N G
Title: Summer Training in Office Automation
Duration: 6 Weeks (Jun’08 – Jul’08)
Organization: IBM, Kolkata
Technology Used: Java
Platform: Windows XP
Description: The training involved learning the concepts of Core Java and the training project was based on
GAVA’s GUI i.e. AWT.
A C A D E M I C P R O J E C T
Title: Mobile Ad- Hoc Network (MANET)
Duration: 11 Months (Aug’08 – Jun’09)
Technology Used: Java, MS Access
Description: The project involved creating a Mobile Ad-Hoc Network based on JDBC-ODBC connectivity using
the RMI architecture using a novel routing algorithm. MS Access was used as the database.
A C A D E M I C A C H I E V M E N T S
 Received:
o 1st Prize in the Physics Science Exhibition at St. Francis Xavier School, Kolkata in 2004
o 2nd Prize in the Chemistry Science Exhibition at St. Francis Xavier School, Kolkata in 2004
C E R T I F I C A T I O N S
 ISTQB Foundation Level Course from NIIT Training Institution, Kolkata in 2012
 Fundamentals of Agile and Scrum from GoodAgile, Kolkata in 2013
P E R S O N A L D E T A I L S
Date of Birth: 5th June 1987
Language Known: English, Bengali, and Hindi
Present Address: Prantik Housing Estate, 60/67, B.T. Road, Block – H, Flat – 8, Kolkata – 700002, West Bengal