The 8th Richmond Financial Industry Forum, held from June 11-13, 2015, focused on the importance of smart data banking and customer insights, showcasing how digital technologies can enhance customer experience. Key discussions included strategies for improving service efficiency and fraud detection, with participants noting a significant reduction in customer churn and increased satisfaction through better data management. Notable contributions were made by Patrick Barnert, CEO of Qumram AG, and the event emphasized the value of insights gained from customer data.

1. 8th RICHMOND FINANCIAL INDUSTRY FORUM
8th RICHMOND
FINANCIAL INDUSTRY FORUM
VICTORIA-JUNGFRAU GRAND HOTEL & SPA INTERLAKEN
11 – 13 JUNE 2015

2. 8th RICHMOND FINANCIAL INDUSTRY FORUM
Are you ready for smart data
banking?
Customer Insights.
Patrick Barnert
CEO, Qumram AG

3. 8th RICHMOND FINANCIAL INDUSTRY FORUM
IN A RECENT PWC CEO SURVEY…
55%
50%
42% 41%
Customer
Experience
Data&Data
Analytics
Trust
Efficiency
CEOs see high value from digital
technologies that deliver better,
safer customer experience.

4. 8th RICHMOND FINANCIAL INDUSTRY FORUM
WHAT IF YOU COMBINE…
CUSTOMER
EXPERIENCE

5. 8th RICHMOND FINANCIAL INDUSTRY FORUM
CAN YOU LEAPFROG YOUR COMPETITION?
Fidor is acquiring
customers at 20% of
the industry average.
Customer Insights
Credit Scoring
Social Lending
Money Emergency

6. 8th RICHMOND FINANCIAL INDUSTRY FORUM
IMAGINE TO KNOW ABOUT…
YOUR CUSTOMERS INTENTION
Source: Hong Leong Bank

7. 8th RICHMOND FINANCIAL INDUSTRY FORUM
QUMRAM – WHERE DIGITAL MAGIC HAPPENS
Record Prove
Predict Replay
$
CUSTOMER EXPERIENCE DIGITAL TRUST
SERVICE EFFICIENCYCUSTOMER INSIGHTS

8. 8th RICHMOND FINANCIAL INDUSTRY FORUM
QUMRAM – SIMPLE AND POWERFUL

9. 8th RICHMOND FINANCIAL INDUSTRY FORUM
WHY OUR CUSTOMERS LOVE IT…
COMPLIANCE FRAUD EXPERIENCE
Ensuring publication gov-
ernance for bank man-
uals (credit handbook).
Driving faster adoption of
new guidance in advisory
service resulting in
higher customer satis-
faction at reduced risks.
Decrease of customer
churn due to better
customer service. 60%
increase of first call
resolution at lower
costs due to 6’000
hours monthly efficiency
gain.
Fraud detection & pre-
vention for Customer
Identifying Data (CID).
Qumram records all
sessions accessing CID
and integrates in real-
time with IBM Big Data
for preventive analytics.

10. 8th RICHMOND FINANCIAL INDUSTRY FORUM
THANK YOU!
Mathias Wegmüller
Founder, Director of Sales
+41 76 382 7148
wegmueller@qumram.com
Patrick Barnert
CEO
+41 79 102 3222
barnert@qumram.com