This document discusses feedback management and the QuestBack software solution. It summarizes that: - QuestBack is a leading provider of enterprise feedback management software that enables companies to collect, analyze, and act on feedback from important stakeholders. - Their software allows companies to create feedback surveys, or "quests", and receive automatic reports and notifications to improve relationships with customers and employees. - Over 4,000 customers in over 50 countries use QuestBack to better understand stakeholders and drive business improvements based on feedback.

1. Do you know what people important to your company think right now?Ask & ActCompany, date

2. Business ideaImprove relationships! We assist businesses in developing and retaining valuable and lasting relationships with their customers, employees and other important stakeholders. With a cost efficient and user friendly service, we enable relationship owners to implement feedback processes. How do you listen to people important to your business, and react accordingly?

3. QuestBack- The leading European provider of Enterprise Feedback Management QuestBack AS is a Norwegian company founded in January 2000

4. Profitable growth since 2001 – turnover in 2009 was about €16.5M

5. Head office in Norway with more than 65 employees

6. Offices in 17 countries and 180 staff in total

7. More than 4,000 customers in more than 50 countries

8. Owned by Reiten & Co (68 %) and employees (32 %)

9. Strong focus on development of the technical platform

10. Since autumn 2008, the companies Easyresearch, RefleksandDigiumhave been acquired and integrated into QuestBack.Although the traditional annual approach has its merits, the result is usually too little being done, too late

11. Event driven feedback management means moving beyond the annual “single snapshot” approach, and into capturing stakeholder insight from key events taking place throughout your organization every day and acting upon it

12. Key value driver: immediate and continuous ability to engage stakeholders

13. ROI timeline: instant improvementEvent drivenfeedback management

14. Feedback Management

15. Many organizations try to improve their relations Gartner Group Research indicate that:95% of all organizations collect feedback regularly from their relations

16. only 10% actually act upon it / make changes

17. only 5% inform the respondents regarding “what happens now”.How can you bridge the gap between asking and acting?Gartner Group Research“Use the data, or don’t bother surveying the customer” Gartner, May 2009