The document introduces a quality toolkit for evaluating learning resource services. It provides an overview of the elements and key questions covered in the toolkit, which address topics like staffing, technology integration, accessibility, and quality assurance. The toolkit allows services to grade their own performance and identify areas for improvement by benchmarking against established criteria. Maintaining high standards requires ongoing staff training, guidance, and peer review to ensure effective self-evaluation over time.

1. Learning Resources Quality Toolkits Andrew Eynon Chair fforwm Learning Resource Managers’ Network

3. From standards to self-evaluation

4. Partners Glasgow Colleges Group SFEFC SLIC JISC RSC-SW

5. Elements Learning Resource Organisation Staffing ICT Integration User Support Accessibility Inclusiveness Quality Assurance and Improvement

10. Partners Fforwm LRM Network CyMAL JISC RSC-Wales

11. Welsh Quality Toolkit - What are the differences?

12. Key Questions Key question 1: Does the Learning Resource Service provide an effective learning environment? Key question 2: Is the service sufficiently staffed with suitably qualified and experienced staff? Key question 3: Are learners provided with appropriate access to learning resources that meet the demands of their learning experience? Key question 4: Does the service demonstrate successful integration of ILT/ICT?

13. Key Questions Key question 5: Does the provision of user support enhance the quality of the student experience? Key question 6: Is the service accessible to, and inclusive of, all learners? Key question 7: Is the learning resource service effectively managed, does it have a robust quality assurance process and is it making good use of library management information?

15. Grading - Wales Grade 1: Good with outstanding features Grade 2: Good features and no important shortcomings Grade 3: Good features outweigh shortcomings Grade 4: Some good features, but shortcomings in important areas Grade 5: Many important shortcomings