2. Before taking up NPS with the
EPs ensure that the members
are well aware about the LCs
step towards better CEM.
Why?
3. What to do?
• It can be done in a LC forum preferably through a
session/activity.
• LC newsletters can be made for getting the information
across in a better and more interactive manner.
How to do?
• VP TMs can design the agenda for the LC forum accordingly.
• The LC’s IM team can work on the newsletters. They can be
monthly/bimonthly depending on the need of the LC.
4. • It drives a sense of
competition.
• But at the same time it
needs to be ensured that
all activities carried out
for the same are ethical.
MoS
Why?
How?
It can be added to the MoS
of the matching and delivery
teams in the LC.
The teams now not only
have to deliver their target
number of experience but
they have do deliver them
with quality.
5. “Gaming elements are highly
effective, but the usage of them
has been uninspiring and many
times malicious. Our aim is to
use gaming elements and
feedback loops to improve
people’s productivity in a fun
way while helping them
achieve more.”
Why?
What to do?
CEM was a challenge AI
launched. Why not launch a
similar weekly/monthly
challenge in the LC?
(Be innovative)
6. How to do?
• Launching a campaign requires extensive internal promotion
across all platforms (social media + LC forums)
• The purpose of the campaign must be the focus and must be
understood even before launching the tasks are launched.
• The campaign should be accordingly incentivised.
7. • are great way to
engage with your
membership or EPs
virtually.
• EP Newsletters can
really help especially
for the EPs who are yet
to arrive.
Newsletters
Why?
Note:
Requires synergy with the
IM team of the LC and can
be bimonthly/monthly
based on the requirements.
8. Increasing Response Rate
• Promoting NPS through posters &
designed content.
• Educating E.Ps about benefits of
NPS. ( feedback helps us in quality
improvement)
• Promote incentives and benefits
attached with NPS filling.
Increase in NPS
• All L.C updates and information can
be provided through newsletters.
Hence, it ensures correct
information being passed.
• Positive Thoughts & Ideas can be
given to E.PS. This ensures a better
mindset.
• Generic tasks can be assigned to
E.Ps. Example: Deadline to submit
project reports / application for
tmp/tlp.
What to do?
9. How to do?
1. Such newsletter can be released biweekly to monthly
depending on the number of interns matched and realized.
2. This can be the job role of quality managers/ IM
responsibles/ T.L delivery. This depends on your O.S.
3. All quality responsibles can be on 1 google group or podio
workspace. The content from very exchanging department
can be collected via these platforms. The final drafting can
be done by the main responsbile.
4. All E.Ps can be notified about newsletter when they are
matched. You can mail the newsletters to E.Ps/ Put it on a
closed facebook group of your E.Ps.
10. • GVs,
• sports days,
• movie day with the EPs,
• Bowling and arcades with the EPs,
• LCMs having EP XP sharing sessions, etc.
Why?
helps break the ice between the EPs
and the members and they become
more open to tell their problems
which results in a proactive fire
prevention rather than a reactive fire
fighting method.
How?
11. What to do?
• Engage EPs in LC events like Global Villages.
• Arrange off the project activities and internal events like
Sports day, movie day, bowling and arcades with EPs, etc.
• Have the EPs share their XP at LC forums.
12. How to do?
• VP BDs along with an organizing committee can take it
forward to organize global villages at youth hotspots across
the city. It’s a great way to engage the EPs and enhances their
XP.
• LC forum agendas to be planned accordingly by VP TMs to
ensure the EPs have their space.
13. • Best way to boost response rate
is physical induction/feedback
meetings with the EPs currently
in the LC.
• There is no delay factor
attached to it.
• Ensure there is internet facility
and laptops at the meeting
place.
• Give them an insight as to what
is NPS and how it matters?
Induction/feed
back meetings
with the EPs
Why?
"We are continuously bettering ourselves
to better your experience with us. We
need your support for the same."
How?
14. How else can I do it?
• RnRs : They can be accordingly
incentivized.
• NGO Feedback/Review meets : They
help in better alignment of the JDs
and is a good way to check on the
delivery.
• TMP/TLP on exchange :
• EP LEAD
• Have teams in place for delivery :for
example, pick up teams, project
delivery teams, support teams, fire-
fighting teams, etc.
