The presentation covers key concepts in quality management, including cost of quality and the evolution of total quality management (TQM) and Six Sigma. It emphasizes the importance of managing organizational activities to enhance quality and productivity through continuous improvement strategies. The conclusion highlights that effective quality management is crucial for project success and achievements.

1. Quality
Management
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2. Introduction
The presentation includes different things including-
● Cost of Quality
● Definition of Quality Management
● Development of QM
● Evolution of TQM
● Six Sigma Quality
● Continuous Improvement Tools
● Conclusion

3. Cost of Quality
Different types of costs include-
● Prevention cost
● Appraisal cost
● Internal & external failure cost
● Opportunity cost

4. Quality Management
“Managing different activities of an organisation to excel in different dimensions
that are crucial to customers”
QM= More features and fewer Defects

5. Development of QM
The series of events that led to development of QM are as follows.
● Principles of QM developed by Deming and Juran
● Japan develops its National Quality Award in 1951
● European firms and US firms implement the concepts of QM
● US develops an award of Malcolm Baldridge National Quality Award

6. What is TQM?
● Strategy of continuous improvement
● Strategy of leadership development
● Helps in developing partnership

7. TQM

8. Six Sigma
● Philosophy used by management to eliminate any problems from the
company
● Reduces the variation in processes due to which product defects arise
● Refers to variation that exist within plus or minus six standard deviations of
process inputs

9. Process of Six Sigma

10. Continuous Improvement
● A step by step approach to manage and enhance quality
● Include Plan-do-Check-Act and PDCA
● Different tools for continuous improvement include flow charts, run chart,
cause & effect diagram, histogram, pareto analysis etc.

11. Conclusion
● QM is vital for the success of projects.
● Helps in improving the quality of projects and increasing the productivity of
the organisation.
● Ensures that different tools are taken for reducing the quality management

12. Any Questions?

13. References
Evans, J. R. (2012). Total quality management. INFOR, 40(4), 364.
Hackman, J. R., & Wageman, R. (2015). Total quality management: Empirical,
conceptual, and practical issues. Administrative science quarterly, 309-342.
Kaynak, H. (2013). The relationship between total quality management practices
and their effects on firm performance. Journal of operations management, 21(4),
405-435.
Powell, T. C. (2015). Total quality management as competitive advantage: a
review and empirical study. Strategic management journal, 16(1), 15-37.
Sallis, E. (2014). Total quality management in education. Routledge.

14. Contribution of Members