Quality and service the keys to a great camp
•Download as PPT, PDF•
0 likes•186 views
Quality and customer service are essential to running a successful camp. Quality refers to the indispensable attributes that distinguish a camp's programs, which can be measured through whether campers know what to expect, keep returning, find lasting value, and recommend the camp to others. Great customer service means anticipating campers' needs before, during, and after their time at camp through well-trained staff and proper processes. Listening to campers, continuous improvement, hiring the right fit staff, and staff development are keys to delivering excellent customer service.
![What do we mean? ,[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
More Related Content
What's hot
What's hot (19)
Similar to Quality and service the keys to a great camp
Similar to Quality and service the keys to a great camp (20)
More from Dave Bell
Recently uploaded
Recently uploaded (20)
Quality and service the keys to a great camp
- 1. Quality and Service are the keys to a great camp Delivering Great Program Quality, Customer Service and Exceeding Expectations
- 4. What Does Quality Look Like In Your Program Area?
- 5. How Do You Measure Quality?
- 10. Wrap Up! “ Good marketing can’t fix bad program delivery!” – Dave Bell, Director of Association Programs YMCA of Greater Charlotte