This document contains feedback from the Ashford and St. Peter's NHS Foundation Trust Quality Improvement (QI) event in 2016. Attendees shared ideas such as prioritizing support for small improvement ideas, using technology more for improvements, and building a culture of celebrating successes. There were also discussions on how to engage all staff in QI, maintain improvements, and develop intrinsic motivation for improvement work. The feedback highlighted the importance of leadership support, protected time for nurses to work on projects, and ensuring lessons from past improvement efforts are learned.

1. YOUR FEEDBACK ASHFORD AND ST PETER’S NHS FOUNDATION TRUST
QI EVENT 2016

2. YOUR FEEDBACK FROM #ASPHQI 2016
“Very lucky to have ideas
supported by Be the Change at
ASPH.”
“We should prioritise support
and creativity for the smallest of
ideas to enable a big change.”
“We need more tools and advice
on how to make a change.”
“Methods matter and we need to
stick to our QI methods.”

3. “Everyone can be a leader.”
“We need to cater for
individuality – could we do that
through our appraisal system?”
“We have to be prepared to let
people make mistakes and be
wrong.”
YOUR FEEDBACK FROM #ASPHQI 2016

4. “The first time I realised I could
make a difference through
improvement was when I
attended a QI open session.”
“We need more investment in
education with the view to more
practice development.”
“How do we educate into
creativity?”
“What do we need to do in our
training and education strategy
to support QI?”
“How do we support everyone to
have their lightbulb moment that
creates their own energy?”
YOUR FEEDBACK FROM #ASPHQI 2016

5. “Why did decorating doors take
off so well? It was enjoyable,
opportunity for self-expression
appealed to our competitive
sides.”
“Could Be the Change facilitate
MDT QI brainstorming sessions
to encourage MDTs to embark
on QI projects together?”
YOUR FEEDBACK FROM #ASPHQI 2016

6. “We need wider cultural change
in North West Surrey not just in
the hospital.”
“How do we extend the sense of
team into the community? GPs,
Mental Health, Community
nursing, Social Care?”
YOUR FEEDBACK FROM #ASPHQI 2016

7. “Team building recently run in
Pharmacy was hugely
successful – gets people
working together outside their
usual groups.”
“Coaching plus improvement =
success!”
“We need to build a culture of
celebrating success through line
managers.”
YOUR FEEDBACK FROM #ASPHQI 2016

8. “This really motivated me to
#JustDoIt without fear and to
believe in yourself! Thank you
Be the Change team!”
“How can our organisation
develop intrinsic motivation?”
“There should be a QI slot at
Trust induction.”
YOUR FEEDBACK FROM #ASPHQI 2016

9. “We should make more use of
technology for improvements.”
“We would like to know if you
talk at Trust induction? You
should!”
“Senior support for projects is so
important.”
“Patient experience is the
upmost importance.”
YOUR FEEDBACK FROM #ASPHQI 2016

10. “We need a big push on QI in
the Trust and nurses need
protected time.”
“We should enjoy change and
celebrate small changes.”
“A culture of volunteerism at
ASPH – bring it on!”
YOUR FEEDBACK FROM #ASPHQI 2016

11. “How are we going to maintain
good practice? We have not
sustained improvements
before.”
“Improvement is local!”
“How do we engage the whole
team at ASPH?”
“Technology is the key.”
“Empowering your staff to feel
valued and their ideas are
important is vital.”
YOUR FEEDBACK FROM #ASPHQI 2016

12. “Do we need a department /
ward champion for Be the
Change?”
“We need to work together to
change our culture and get the
most from our colleagues – we
need to turn their lightbulbs on.”
“All these projects are great but
how can we find out about them
when they are happening? We
could have helped!”
“How do we get these
messages through to busy
staff?”
YOUR FEEDBACK FROM #ASPHQI 2016

13. “Colleagues have said ‘we have
tried this before and it didn’t
work’ – we must not allow this
attitude. We should be
encouraged to never give up!”
“Agents for change – should
have one in every team and
ward.”
“DAPS – we need this for other
staff groups too.”
“Don’t dismiss things that have
been tried before – but take time
to understand why they didn’t
work and learn from it.”
YOUR FEEDBACK FROM #ASPHQI 2016

14. “A culture of curiosity and creativity – good for patients and for staff!”
YOUR FEEDBACK FROM #ASPHQI 2016

15. Thanks to everyone who attended and participated in #ASPHQI 2016
We look forward to seeing you at #ASPHQI 2017 !