Putting Interactions to
Work for You
Using Interactions with the Service Cloud
Nina Gomez-Fernandini
Senior Research Assistant
Kara McIntyre
Senior Consultant
Today We’ll Explore:
What is Interactions for Student Recruitment?
What else can Interactions do?
Demo & Questions
What is Interactions for Student Recruitment?
An open-source package on GitHub built by the University of Miami Force for
Change team with Sierra-Cedar
But Interactions is more than a recruiting tool, it also:
• Upserts records and avoids duplicates
• Optimizes data entry
• Extends the Higher Education Data Architecture (HEDA)
• Expands data and lead source reporting
…so what else could it do?
Exploring Interactions
for Student Services
Streamline data entry
Reduce duplicates
Track data sources
Connect Service and Recruitment
Demo & Questions
Don’t forget to check out “Hands On with Interactions for
Student Recruitment” tomorrow at 11:15 in Annapolis 1

Putting Interactions to Work for You

  • 1.
    Putting Interactions to Workfor You Using Interactions with the Service Cloud
  • 2.
    Nina Gomez-Fernandini Senior ResearchAssistant Kara McIntyre Senior Consultant
  • 3.
    Today We’ll Explore: Whatis Interactions for Student Recruitment? What else can Interactions do? Demo & Questions
  • 4.
    What is Interactionsfor Student Recruitment? An open-source package on GitHub built by the University of Miami Force for Change team with Sierra-Cedar But Interactions is more than a recruiting tool, it also: • Upserts records and avoids duplicates • Optimizes data entry • Extends the Higher Education Data Architecture (HEDA) • Expands data and lead source reporting …so what else could it do?
  • 5.
    Exploring Interactions for StudentServices Streamline data entry Reduce duplicates Track data sources Connect Service and Recruitment
  • 6.
  • 7.
    Don’t forget tocheck out “Hands On with Interactions for Student Recruitment” tomorrow at 11:15 in Annapolis 1