Ook Kim led several projects for Sprint's prepaid and Assurance Wireless divisions from 2013-2016 as a business consultant and project manager. Some of the key projects included:
1. Implementing Quality of Service on Sprint's network to prioritize customers and comply with net neutrality regulations.
2. Developing APIs for real-time account creation and device activation between Sprint and retailers for the Assurance Wireless program.
3. Launching LTE devices and associated price plans for Assurance Wireless customers.
4. Enhancing the Assurance Wireless ordering and activation process to reduce device losses and comply with additional state regulations.
This document introduces a managed service framework called CloudSmart that IT service providers can use to monitor their customers' network performance and help them transition services to the cloud. CloudSmart includes continuous remote monitoring tools, baseline assessments, monthly reporting, and problem resolution. It is presented as a way for providers to generate recurring revenue, differentiate their services, and help customers adopt cloud-based solutions. Key stages of the CloudSmart service include initial scoping, baseline assessments, ongoing monitoring and reporting, and addressing any issues that arise. Suggested pricing guidelines are also provided.
High Scalability Network Monitoring for Communications Service ProvidersCA Technologies
CA Performance Management is a big data collection, warehousing and analytics solution that helps communications service providers maximize return on their network infrastructure investments and lower the cost of network operations.
Learn more about CA Performance Management here: http://bit.ly/1vrQPJB
An introduction to Bahwan CyberTek - Corporate PresentationBahwan CyberTek
Bahwan CyberTek (BCT) is an innovative IT services company with over 2,000 associates that delivers products and services to over 550 customers across 20 countries on 4 continents. BCT specializes in areas like banking, government, energy & utilities, and supply chain & logistics. It offers solutions like Cuecent for business process management and national payment systems. BCT has partnerships with companies like Oracle, achieved quality certifications, and won awards for its work. It aims to lead through continuous innovation and enabling customers' business needs.
Microsoft Power Point BAHWAN CYBERTEK Corporate Profileindiraniyazali
The document is a slide presentation from Bahwan Cybertek Ltd, an IT services company. It summarizes Bahwan Cybertek's products and services which address the needs of industries such as banking, government, oil and gas. It also outlines some of Bahwan Cybertek's major customers and joint ventures. One joint venture discussed is with DHL to provide fourth-party logistics management services to Petroleum Development Oman for $500 million over 5 years. The presentation also describes Bahwan Cybertek's data centers and outsourced call center operations.
Customers and employees complaining about poor network performance or application delays? Want to put an end to the whining? Learn how combining visibility with WAN optimization delivers optimal performance for customers and employees regardless of location by watching this webinar from Riverbed. http://rvbd.ly/1OVbaQw
PayU's Digital Transformation: Transparency from Dev to Prod, Monitoring Micr...AppDynamics
PayU is a leading payment services provider with presence in 16 growth markets across the world. Its mantra within IT is "fail early, fail often and never roll back," but this is a challenge in a global environment, with cross-located development and operations teams, multiple time zones, cultures, languages, and skill sets.
To solve this challenge and provide transparency to development and production teams, PayU chose the AppDynamics Application Intelligence platform. Today AppDynamics gives PayU the ability to get immediate feedback of code changes regardless of the environment or the origin of change. The solution fits perfectly with the microservice architecture and has helped with DevOps adoption in all locations.
Key takeaways:
o Challenges faced in monitoring microservice-based applications in a globally dispersed operation
o How AppDynamics provides a single pane of glass to monitor application changes
o Best practices for utilizing AppDynamics in a DevOps culture
For more information, go to: www.appdynamics.com
Peter Coffee at Southland Technology ConferencePeter Coffee
Cloud computing should do much more than merely relocate the current delays, risks, and costs of application development. Peter Coffee, former Technology Editor of eWEEK, explores the status and prospects of the multi-product, multi-vendor cloud, where complementary services offer proven development leverage and enable next-generation business processes.
Peter Coffee joined salesforce.com in January of 2007, after spending 18 years as an analyst and columnist at the enterprise technology journal eWEEK (including time under its former title PC Week). Based near Los Angeles, he works with corporate and commercial application developers to establish an international community of best practices on Force.com: the salesforce.com cloud computing Platform-as-a-Service (PaaS).
Examine common application performance problems hiding in plain sight. See how you can quickly remove the noise, pinpoint root cause and fix these problems once and for all. Watch the webinar replay: http://rvbd.ly/1QGxMBs
This document introduces a managed service framework called CloudSmart that IT service providers can use to monitor their customers' network performance and help them transition services to the cloud. CloudSmart includes continuous remote monitoring tools, baseline assessments, monthly reporting, and problem resolution. It is presented as a way for providers to generate recurring revenue, differentiate their services, and help customers adopt cloud-based solutions. Key stages of the CloudSmart service include initial scoping, baseline assessments, ongoing monitoring and reporting, and addressing any issues that arise. Suggested pricing guidelines are also provided.
High Scalability Network Monitoring for Communications Service ProvidersCA Technologies
CA Performance Management is a big data collection, warehousing and analytics solution that helps communications service providers maximize return on their network infrastructure investments and lower the cost of network operations.
Learn more about CA Performance Management here: http://bit.ly/1vrQPJB
An introduction to Bahwan CyberTek - Corporate PresentationBahwan CyberTek
Bahwan CyberTek (BCT) is an innovative IT services company with over 2,000 associates that delivers products and services to over 550 customers across 20 countries on 4 continents. BCT specializes in areas like banking, government, energy & utilities, and supply chain & logistics. It offers solutions like Cuecent for business process management and national payment systems. BCT has partnerships with companies like Oracle, achieved quality certifications, and won awards for its work. It aims to lead through continuous innovation and enabling customers' business needs.
Microsoft Power Point BAHWAN CYBERTEK Corporate Profileindiraniyazali
The document is a slide presentation from Bahwan Cybertek Ltd, an IT services company. It summarizes Bahwan Cybertek's products and services which address the needs of industries such as banking, government, oil and gas. It also outlines some of Bahwan Cybertek's major customers and joint ventures. One joint venture discussed is with DHL to provide fourth-party logistics management services to Petroleum Development Oman for $500 million over 5 years. The presentation also describes Bahwan Cybertek's data centers and outsourced call center operations.
Customers and employees complaining about poor network performance or application delays? Want to put an end to the whining? Learn how combining visibility with WAN optimization delivers optimal performance for customers and employees regardless of location by watching this webinar from Riverbed. http://rvbd.ly/1OVbaQw
PayU's Digital Transformation: Transparency from Dev to Prod, Monitoring Micr...AppDynamics
PayU is a leading payment services provider with presence in 16 growth markets across the world. Its mantra within IT is "fail early, fail often and never roll back," but this is a challenge in a global environment, with cross-located development and operations teams, multiple time zones, cultures, languages, and skill sets.
To solve this challenge and provide transparency to development and production teams, PayU chose the AppDynamics Application Intelligence platform. Today AppDynamics gives PayU the ability to get immediate feedback of code changes regardless of the environment or the origin of change. The solution fits perfectly with the microservice architecture and has helped with DevOps adoption in all locations.
Key takeaways:
o Challenges faced in monitoring microservice-based applications in a globally dispersed operation
o How AppDynamics provides a single pane of glass to monitor application changes
o Best practices for utilizing AppDynamics in a DevOps culture
For more information, go to: www.appdynamics.com
Peter Coffee at Southland Technology ConferencePeter Coffee
Cloud computing should do much more than merely relocate the current delays, risks, and costs of application development. Peter Coffee, former Technology Editor of eWEEK, explores the status and prospects of the multi-product, multi-vendor cloud, where complementary services offer proven development leverage and enable next-generation business processes.
Peter Coffee joined salesforce.com in January of 2007, after spending 18 years as an analyst and columnist at the enterprise technology journal eWEEK (including time under its former title PC Week). Based near Los Angeles, he works with corporate and commercial application developers to establish an international community of best practices on Force.com: the salesforce.com cloud computing Platform-as-a-Service (PaaS).
Examine common application performance problems hiding in plain sight. See how you can quickly remove the noise, pinpoint root cause and fix these problems once and for all. Watch the webinar replay: http://rvbd.ly/1QGxMBs
Microservices and the Modern IT Stack: Trends of Tomorrow - AppSphere16AppDynamics
Running technology is filled with a shiny new object of the day. Some of these technologies are a flash in the pan, while others are transformative. Learn about today's main trends, which are not only changing our infrastructures and applications, but also our organizations and cultures. Today's software systems have become decoupled, often described as microservices, and tend to match organizational and cultural designs. To be agile and decoupled, both the software and the organization must evolve.
Analyze some of these new capabilities and why they are becoming critical for today's applications.
Key takeaways:
o Major reasons and trends driving agility and microservices
o How microservices are managed and orchestrated
o How microservices change the infrastructure
o How this infrastructure should be managed
o Which open source technologies (frameworks, governance layers) assist with these new challenges
For more information go to: www.appdynamics.com
Betek Paint and Chemical used SAP NetWeaver Process Integration to enable e-invoicing processes and comply with Turkish regulations, becoming the first company in Turkey to do so. This allowed Betek to send and process over 45,000 electronic invoices per month, reducing costs by 70% per invoice while improving operational efficiency. The implementation was completed in four months through close collaboration between Betek and its implementation partner. By leveraging SAP technologies, Betek has accelerated the adoption of e-invoicing in Turkey and empowered itself and its business partners for future growth.
Click to Disk Troubleshooting with AppDynamics and OpsDataStore - AppSphere16AppDynamics
AppDynamics is the market-leading APM solution. OpsDataStore is the common, real-time, big data back-end that enables data-driven IT operations across all sources of monitoring data. Learn how the combination of the uniquely valuable AppDynamics Business Transaction Performance and Throughput metrics and infrastructure metrics from vendors like VMware, ExtraHop, and Intel allow you to understand the behavior of your critical business transactions in the context of the behavior and resource contention in your virtual and physical infrastructure.
Key takeaways:
o The data from AppDynamics (Transaction Response Time and Throughput) is more valuable when analyzed in the context of infrastructure data from other vendors.
o Exposing infrastructure teams (IT operations) to AppDynamics data increases the demand for it as IT operations has probably never had visibility to actual transaction performance before.
o OpsDataStore and AppDynamics enable a best-of-breed monitoring strategy that allows enterprises to stop wasting money on legacy frameworks.
For more information, go to: www.appdynamics.com
According to EMA, most companies use 6 or more monitoring tool for a fragmented, piecemeal approach to monitoring. Riverbed SteelCentral is the only end-to-end performance management platform that blends user experience, infrastructure, application, and network monitoring for a holistic view of performance.
Yesterday’s siloed approach to performance monitoring is failing the needs of today’s hybridized and software-defined environments, necessitating a new, unified and blended view of performance domains. In order to effectively address these specific challenges, you need a holistic approach to performance management that converges network, application, infrastructure and end-user experience monitoring into a single interface and also integrates at the domain level. Riverbed SteelCentral provides that platform. http://rvbd.ly/1PnDaxT
How Jack Henry & Associates Addressed Six of the Biggest Application Performa...AppDynamics
Anyone who works in the IT industry, especially in the application space, has heard the phrase "you don't know what you don't know." In this session, see how AppDynamics Application Performance Management (APM) was harnessed to answer six of the biggest problems that Jack Henry & Associates faced as it sought to provide an application that delivers over 60 billion requests per month. See how APM provides immediate visibility into ongoing issues and ensures a better long-term understanding of applications, complexities, dependencies, and performance.
Key takeaways:
o How to gain a better understanding of your application performance and whether everything works the way it should
o How to be confident in the success of a code deployment
o How service degradations, either internal or third-party, affect the performance and user experience of your application
For more information, go to: www.appdynamics.com
Cloud Migration - The Earlier You Instrument, The Faster You GoKevin Downs
Whether just planning, in the middle of, or already in the cloud, going through a cloud adoption journey is a constant stress for many business owners large and small.
Without a plan to monitor your cloud adoption, progress stalls, unknown issues appear, you can't prove success, and are unable to realize the cost savings and advantages you were expecting.
The existing methodology of implementing monitoring at the end is actually slowing down your cloud adoption journey.
This presentation covers the best practices to monitor your cloud adoption. Best practices that will give you the confidence to migrate to the cloud successfully.
Learn how Intuit created an application-aware network performance platformRiverbed Technology
Learn how Intuit utilized Riverbed and Big Switch’s integrated solution and built a scalable application-aware network performance management platform for best-of-breed monitoring and analysis. To watch the full webinar, go here: http://rvbd.ly/1VBKl6S
The Justice Canada pilot will test a hybrid sourcing model for providing Workplace Technology Device support services. The pilot will involve approximately 5,850 end user devices across National Capital Region offices and regional locations in Canada. It will evaluate providing Level 1 service desk support, Level 2 deskside support in the NCR, and Level 3 engineering support through a vendor, while maintaining Level 2 deskside support in regional locations using Government of Canada employees. The pilot aims to help inform the enterprise-wide WTD business case and gather information on requirements for regional and remote service delivery.
eCIO PPT Sunsetting strategy v 3 general distributionDavid Niles
This document provides an overview and framework for developing an application retirement and decommissioning strategy for a large-scale project. It discusses the objectives to understand application retirement efforts and illustrate the retirement process. The document outlines the approach, requirements, applications scheduled for retirement in waves, and provides a high-level schedule. It also discusses assumptions, scope, and background for the decommissioning project.
The IT systems at the State Bank of Pakistan have matured and become more sophisticated, adding high value to bank operations. Key developments include enhancing the Globus banking system to automate more processes, upgrading Oracle ERP, improving the data warehouse, and establishing a disaster recovery site. Efforts were also made to strengthen IT security, infrastructure, and provide training to staff.
Gaurav Paranjape is a software developer with over 3 years of experience developing applications in C#, ASP.NET, SQL Server, and WCF. He has experience developing web applications for insurance companies, including applications for policy generation, renewal, and business monitoring. His most recent projects involved developing applications for L&T Insurance and L&T Finance. He holds a B.E. in IT from RGPV University and is fluent in English, Marathi, and Hindi.
Pankaj Singh has over 15 years of experience in the telecom domain working on prepaid top-up systems, revenue assurance, and provisioning mediation projects. He currently works as a technical team leader at IBM India Private Ltd and has experience leading teams and managing projects for clients like Vodafone and Idea. His technical skills include Java/J2EE, Linux, AIX, SQL, and he has experience with technologies like Tomcat, Oracle, and Comptel.
Guruprasad Srinivasamurthy has over 15 years of experience in testing services for the telecom, banking, and investment domains. He has worked on projects for clients like Infosys, Bank of America, Rogers, Motorola, and Del Tree. Currently he is a project manager at Infosys working on a data-less key implementation for Fidelity Investments.
This document contains a summary of Kaushik Ranganathan's resume. It includes his contact information, 8 years of experience in application development and testing, technical skills including programming languages like COBOL and databases like IDMSX, and work experience with companies like Mphasis working on projects in domains like insurance and government. It also lists his education qualifications and certification in testing.
This document provides a summary of Ashutosh Sharma's experience, qualifications, and skills. It includes details of his 7.5 years of experience in core banking and internet advertisement testing. Currently he works as a Test Analyst at Fiserv India Pvt. Ltd. in Noida where he is involved in agile methodology testing. Previously he worked as a QA Engineer at Cybage Software Pvt. Ltd. He has experience with various banking projects, tools like Quality Center and ClearQuest, and skills in test planning, execution, and defect management.
Manikanta has over 7 years of experience in IT and Guidewire product implementation. He has a bachelor's degree in technology and is skilled in Java, J2EE, XML, and relational databases. He has led teams in developing applications for the insurance, banking, and healthcare industries. Currently he is a technical lead at PricewaterhouseCoopers working on Guidewire implementations and interfaces.
This document contains a summary of Suman Dutta's skills and experience. It lists his contact information and outlines his 9+ years of experience in telecom billing, data analysis, and software development. It also provides details of his academic qualifications including an MCA degree and various IT certifications. His work history includes his current role as a Senior Technical Associate at Tech Mahindra and previous roles at NetConnect and Xenitis InfoTech developing applications like a call management system.
This resume is for Sunitha Chandran, who has over eight years of experience in software engineering. She is currently a team head at GISI e-Creations Pvt. Ltd. where she leads a team of 12 developers. She has extensive experience managing teams and projects across various domains including ERP systems, business management systems, and mobile applications. Sunitha is proficient in .NET, MVC, C#, SQL Server and has led many projects from requirements gathering to implementation. She holds a B.Tech degree in Electronics and Communication.
Om Logistics deployed a homegrown ERP solution developed using Micro Focus COBOL to address issues with a scattered network across India that caused lack of transparency in information flow and revenue loss. The new centralized system provided real-time access to data across 60+ locations, improving productivity, customer service and reducing costs. Key benefits included accelerated response times, optimized workflows, reduced errors and reliable data access, enabling quick decision making and more effective resource utilization.
- The document provides a summary of the candidate's work experience including 7 projects as a Java developer working on online billing services and dashboard applications for United Health Group and Cognizant over 6 years and 3 months.
- Technical skills include Java, J2EE, Spring Framework, Hibernate, HTML, JSP, Servlet, JSF, Oracle, and MS SQL.
- Educational qualifications include a B.E. in Mechanical Engineering and an M.B.A. in Operations Management.
Microservices and the Modern IT Stack: Trends of Tomorrow - AppSphere16AppDynamics
Running technology is filled with a shiny new object of the day. Some of these technologies are a flash in the pan, while others are transformative. Learn about today's main trends, which are not only changing our infrastructures and applications, but also our organizations and cultures. Today's software systems have become decoupled, often described as microservices, and tend to match organizational and cultural designs. To be agile and decoupled, both the software and the organization must evolve.
Analyze some of these new capabilities and why they are becoming critical for today's applications.
Key takeaways:
o Major reasons and trends driving agility and microservices
o How microservices are managed and orchestrated
o How microservices change the infrastructure
o How this infrastructure should be managed
o Which open source technologies (frameworks, governance layers) assist with these new challenges
For more information go to: www.appdynamics.com
Betek Paint and Chemical used SAP NetWeaver Process Integration to enable e-invoicing processes and comply with Turkish regulations, becoming the first company in Turkey to do so. This allowed Betek to send and process over 45,000 electronic invoices per month, reducing costs by 70% per invoice while improving operational efficiency. The implementation was completed in four months through close collaboration between Betek and its implementation partner. By leveraging SAP technologies, Betek has accelerated the adoption of e-invoicing in Turkey and empowered itself and its business partners for future growth.
Click to Disk Troubleshooting with AppDynamics and OpsDataStore - AppSphere16AppDynamics
AppDynamics is the market-leading APM solution. OpsDataStore is the common, real-time, big data back-end that enables data-driven IT operations across all sources of monitoring data. Learn how the combination of the uniquely valuable AppDynamics Business Transaction Performance and Throughput metrics and infrastructure metrics from vendors like VMware, ExtraHop, and Intel allow you to understand the behavior of your critical business transactions in the context of the behavior and resource contention in your virtual and physical infrastructure.
Key takeaways:
o The data from AppDynamics (Transaction Response Time and Throughput) is more valuable when analyzed in the context of infrastructure data from other vendors.
o Exposing infrastructure teams (IT operations) to AppDynamics data increases the demand for it as IT operations has probably never had visibility to actual transaction performance before.
o OpsDataStore and AppDynamics enable a best-of-breed monitoring strategy that allows enterprises to stop wasting money on legacy frameworks.
For more information, go to: www.appdynamics.com
According to EMA, most companies use 6 or more monitoring tool for a fragmented, piecemeal approach to monitoring. Riverbed SteelCentral is the only end-to-end performance management platform that blends user experience, infrastructure, application, and network monitoring for a holistic view of performance.
Yesterday’s siloed approach to performance monitoring is failing the needs of today’s hybridized and software-defined environments, necessitating a new, unified and blended view of performance domains. In order to effectively address these specific challenges, you need a holistic approach to performance management that converges network, application, infrastructure and end-user experience monitoring into a single interface and also integrates at the domain level. Riverbed SteelCentral provides that platform. http://rvbd.ly/1PnDaxT
How Jack Henry & Associates Addressed Six of the Biggest Application Performa...AppDynamics
Anyone who works in the IT industry, especially in the application space, has heard the phrase "you don't know what you don't know." In this session, see how AppDynamics Application Performance Management (APM) was harnessed to answer six of the biggest problems that Jack Henry & Associates faced as it sought to provide an application that delivers over 60 billion requests per month. See how APM provides immediate visibility into ongoing issues and ensures a better long-term understanding of applications, complexities, dependencies, and performance.
Key takeaways:
o How to gain a better understanding of your application performance and whether everything works the way it should
o How to be confident in the success of a code deployment
o How service degradations, either internal or third-party, affect the performance and user experience of your application
For more information, go to: www.appdynamics.com
Cloud Migration - The Earlier You Instrument, The Faster You GoKevin Downs
Whether just planning, in the middle of, or already in the cloud, going through a cloud adoption journey is a constant stress for many business owners large and small.
Without a plan to monitor your cloud adoption, progress stalls, unknown issues appear, you can't prove success, and are unable to realize the cost savings and advantages you were expecting.
The existing methodology of implementing monitoring at the end is actually slowing down your cloud adoption journey.
This presentation covers the best practices to monitor your cloud adoption. Best practices that will give you the confidence to migrate to the cloud successfully.
Learn how Intuit created an application-aware network performance platformRiverbed Technology
Learn how Intuit utilized Riverbed and Big Switch’s integrated solution and built a scalable application-aware network performance management platform for best-of-breed monitoring and analysis. To watch the full webinar, go here: http://rvbd.ly/1VBKl6S
The Justice Canada pilot will test a hybrid sourcing model for providing Workplace Technology Device support services. The pilot will involve approximately 5,850 end user devices across National Capital Region offices and regional locations in Canada. It will evaluate providing Level 1 service desk support, Level 2 deskside support in the NCR, and Level 3 engineering support through a vendor, while maintaining Level 2 deskside support in regional locations using Government of Canada employees. The pilot aims to help inform the enterprise-wide WTD business case and gather information on requirements for regional and remote service delivery.
eCIO PPT Sunsetting strategy v 3 general distributionDavid Niles
This document provides an overview and framework for developing an application retirement and decommissioning strategy for a large-scale project. It discusses the objectives to understand application retirement efforts and illustrate the retirement process. The document outlines the approach, requirements, applications scheduled for retirement in waves, and provides a high-level schedule. It also discusses assumptions, scope, and background for the decommissioning project.
The IT systems at the State Bank of Pakistan have matured and become more sophisticated, adding high value to bank operations. Key developments include enhancing the Globus banking system to automate more processes, upgrading Oracle ERP, improving the data warehouse, and establishing a disaster recovery site. Efforts were also made to strengthen IT security, infrastructure, and provide training to staff.
Gaurav Paranjape is a software developer with over 3 years of experience developing applications in C#, ASP.NET, SQL Server, and WCF. He has experience developing web applications for insurance companies, including applications for policy generation, renewal, and business monitoring. His most recent projects involved developing applications for L&T Insurance and L&T Finance. He holds a B.E. in IT from RGPV University and is fluent in English, Marathi, and Hindi.
Pankaj Singh has over 15 years of experience in the telecom domain working on prepaid top-up systems, revenue assurance, and provisioning mediation projects. He currently works as a technical team leader at IBM India Private Ltd and has experience leading teams and managing projects for clients like Vodafone and Idea. His technical skills include Java/J2EE, Linux, AIX, SQL, and he has experience with technologies like Tomcat, Oracle, and Comptel.
Guruprasad Srinivasamurthy has over 15 years of experience in testing services for the telecom, banking, and investment domains. He has worked on projects for clients like Infosys, Bank of America, Rogers, Motorola, and Del Tree. Currently he is a project manager at Infosys working on a data-less key implementation for Fidelity Investments.
This document contains a summary of Kaushik Ranganathan's resume. It includes his contact information, 8 years of experience in application development and testing, technical skills including programming languages like COBOL and databases like IDMSX, and work experience with companies like Mphasis working on projects in domains like insurance and government. It also lists his education qualifications and certification in testing.
This document provides a summary of Ashutosh Sharma's experience, qualifications, and skills. It includes details of his 7.5 years of experience in core banking and internet advertisement testing. Currently he works as a Test Analyst at Fiserv India Pvt. Ltd. in Noida where he is involved in agile methodology testing. Previously he worked as a QA Engineer at Cybage Software Pvt. Ltd. He has experience with various banking projects, tools like Quality Center and ClearQuest, and skills in test planning, execution, and defect management.
Manikanta has over 7 years of experience in IT and Guidewire product implementation. He has a bachelor's degree in technology and is skilled in Java, J2EE, XML, and relational databases. He has led teams in developing applications for the insurance, banking, and healthcare industries. Currently he is a technical lead at PricewaterhouseCoopers working on Guidewire implementations and interfaces.
This document contains a summary of Suman Dutta's skills and experience. It lists his contact information and outlines his 9+ years of experience in telecom billing, data analysis, and software development. It also provides details of his academic qualifications including an MCA degree and various IT certifications. His work history includes his current role as a Senior Technical Associate at Tech Mahindra and previous roles at NetConnect and Xenitis InfoTech developing applications like a call management system.
This resume is for Sunitha Chandran, who has over eight years of experience in software engineering. She is currently a team head at GISI e-Creations Pvt. Ltd. where she leads a team of 12 developers. She has extensive experience managing teams and projects across various domains including ERP systems, business management systems, and mobile applications. Sunitha is proficient in .NET, MVC, C#, SQL Server and has led many projects from requirements gathering to implementation. She holds a B.Tech degree in Electronics and Communication.
Om Logistics deployed a homegrown ERP solution developed using Micro Focus COBOL to address issues with a scattered network across India that caused lack of transparency in information flow and revenue loss. The new centralized system provided real-time access to data across 60+ locations, improving productivity, customer service and reducing costs. Key benefits included accelerated response times, optimized workflows, reduced errors and reliable data access, enabling quick decision making and more effective resource utilization.
- The document provides a summary of the candidate's work experience including 7 projects as a Java developer working on online billing services and dashboard applications for United Health Group and Cognizant over 6 years and 3 months.
- Technical skills include Java, J2EE, Spring Framework, Hibernate, HTML, JSP, Servlet, JSF, Oracle, and MS SQL.
- Educational qualifications include a B.E. in Mechanical Engineering and an M.B.A. in Operations Management.
Jason munday technical business analyst cvJason Munday
This document provides a summary of Jason Munday's qualifications and experience as a technical business analyst. He has 15 years of experience performing business analysis on major IT projects. His experience includes Microsoft Dynamics CRM/365, agile methodologies like Scrum and Kanban, and the full product life cycle. He has qualifications in business analysis, requirements analysis, business process modeling, and Microsoft Dynamics CRM customization and configuration. His experience includes roles as a senior business analyst for NHS Wales and a business analyst for the BBC.
This document provides a summary of Jarrel Thomas's project history, including major projects managed at Sheridan Healthcorp ensuring ICD-10 compliance, implementing personnel forms at HCA, and clinical automation projects. Additional projects are listed from Office Depot involving supply chain harmonization and e-commerce, and technology projects completed at Siemens and Touro Infirmary involving meaningful use initiatives, infrastructure relocation, and various application upgrades.
Jack Williams has over 15 years of experience in information technology and project management roles, most recently as an IT Manager where he assessed and upgraded network infrastructure, servers, and disaster recovery plans. He also has experience in desktop support, network administration, and military service where he managed reconstruction projects totaling over $3.5 million. His resume highlights his technical skills and responsibilities in various IT positions.
BUSINESS CASE CAPSTONE2BUSINESS CASE CAPSTONE3.docxjasoninnes20
BUSINESS CASE CAPSTONE 2
BUSINESS CASE CAPSTONE 3
Business Case Capstone
Connie Farris
Raphael Brown
Jim Chambers
Shaun Cummings
Deandre Kralevic
Colorado Technical University
IT Capstone II
(IT488-1904B-01)
Henrietta Okora
Running head: BUSINESS CASE CAPSTONE 1
Business Case Capstone
Table of Contents
(Week 1) Section 1: Overview of the project (from IT487)3
Overview3
I75 Corridor4
Section 2: Requirements (from IT487)5
Section 3: Design (from IT487)7
Section 4: System development methodology9
Section 5: Work breakdown structure11
Section 6: Communication Plan13
(WEEK 2) Section 7: Quality Assurance Plan TBD15
(WEEK 3) Section 8: Documentation Plan TBD16
(Week 4) Section 9: Quality Assurance and results of test-case execution TBD17
Section 10: Project Closure18
References:19
(Week 1) Section 1: Overview of the project (from IT487)Overview
The Galactic Customer IT Services is IT Support Company with over 250,000 employees with companies in over 50 states with the main headquarters located in Gainesville, FL. The location chosen for the headquarters is based on a Telco Gateway Infrastructure that the main fiber-optic truck line runs along the I75 corridor, from Miami Lakes FL to the northern part of Michigan. This I75 corridor plays an important part of the Networking ability for the organization. The Galactic Customer IT Services is an IT support company, which provides IT support to various small to large companies both within the Unites States and support to various military bases overseas. This large customer service company has installed application software to its large Help Desk ticketing system. The next phase being implemented is the upgrading of its Networking Infrastructure, which also includes cloud-based networking. This Organization has several new updated Servers ready to install on the network. With the previous project being accepted the organization has decided to move forward to improving its networking infrastructure, however the organization has request the project team to draft a plan that requires the following in the plan: Requirements, Design, System Development Methodology, WBS (Work Breakdown Structure), Communications Plan, Quality Assurance Plan, Documentation Plan, and Quality Assurance and results of test-case execution be the project can be closed. I75 Corridor
http://gregkantner.com/blog/wp-content/uploads/2012/05/interstate-75-map.gif
Section 2: Requirements (from IT487)
The project requirements here are derived from the software requirements for the Galactic customer services. The project was to create new ticketing software that the customer wanted upgraded and to completely replace the previous product. The requirements are the following:
• Ticket system
• Ticke ...
The document provides an overview of the IT department activities at Sinhaputhra IT for March 2013. It summarizes the systems, servers, networks, applications and reporting that the IT department supports. It then details various implementation, testing, training and other activities conducted during the month. Tables provide breakdowns of software requests completed and pending, equipment purchases, software and hardware issues as well as user training conducted. Charts show CRIB rating improvements and the distribution of consumer and corporate files. The document concludes with summaries of expenses for the month.
Sara Omran's CV August2015_Senior Testing Analyst-Test LeadSara Omran
The document is a cover letter and resume submitted by Sara Omran for a job opportunity. She has over 8 years of experience as a senior testing analyst and test lead at Hewlett-Packard and other companies. She holds several certifications in software testing and has managed a variety of testing projects involving web and desktop applications. She is seeking a new challenging career opportunity that utilizes her skills and qualifications.
This document provides a summary of Sheshagiri Tammanagoudar's experience and qualifications. He has over 6 years of experience in mobile app development, web app development, dashboard development, and data virtualization. Currently he is working as a Tech Lead at American International Group where he manages a team of 4 developers and is responsible for estimation, design, delivery, and coding. He has expertise in technologies such as IBM MobileFirst, JavaScript, CSS, HTML, Microsoft Azure, and SQL. He holds a Bachelor's degree in Electronics and Communications and has received several performance awards throughout his career.
This document provides an overview of Project Saksham, which aims to provide enabling IT infrastructure for tax processing and services in India. The objectives of Project Saksham include:
1) Integration with GSTN for tax registration, payments, and returns processing.
2) Continuing CBEC's e-services for customs, excise, and service tax.
3) Implementing taxpayer services like scanned document uploads.
4) Extending the Indian Customs Single Window initiative.
5) Enabling better taxpayer services through mobile apps and SMS.
6) Ensuring IT availability through high-speed networks and resilient infrastructure.
1. Ook (Anthony) Kim Project List 1/10
Major Project List of Ook (Anthony) Kim
Sprint Projects
Prepaid Network Mgmt Strategy: Quality of Service (QOS) (Sep 2015 – Feb 2016)
Functional Role:
Business Consultant,
Project Manager
Situation:
In order to comply with the new FCC's net neutrality regulation, Sprint Prepaid team
requested to implement a different network management strategy in the form of Network
prioritization: Quality of Service (QOS) on the most congested cell sites.
Action:
Designed and implemented QOS (Quality of Service) in network and OCS.
Launched $60 Boost unlimited plan with QOS (Reprioritizaing of customers reaching 23GB
of data) and update Web section to show the status of the threshold.
Result:
QOS provides optimized customer experiences by redistributing network capacity and
preventing heavy data users from data abuse during times of congestion.
Project Methodology:
Waterfall
Impacted Systems:
Web/Self Care, Ericsson
OCS, PCRF, P-GWY, AAA,
EAI, Acxiom (Messaging
vendor)
AW Activation API for Retailers (Aug 2015 – Feb 2016)
Functional Role:
Business Consultant,
Project Manager
Situation:
Since Assurance Wireless (Government's lifeline program) was launched in retail stores
from August 2015, the retail agents used a labor intensive manual method (manual verbal
exchange) for account creation & device activation.
Action:
Designed and implemented an API solution between retailers and Sprint to support real-
time account creation and device activation
Result:
Retailers and Sprint care activate AW accounts and devices with systematic API solution.
Cost saving: $2.3M/year and better customer experience (real-time activation)
Project Methodology:
Agile/Scrum
Impacted Systems:
Web, EAI, Solix (Lifeline
service vendor)
AW LTE Device Launch (Oct 2015 – Feb 2016)
Functional Role:
Business Consultant,
Project Manager
Situation:
Assurance Wireless team requested to launch LTE devices, but the network and order
management systems are not ready to handle LTE devices.
Action:
Implemented EAI to trigger LTE shipment upon updated Solix order feeds (device type).
Set up new APN’s for Assurance Wireless brand in network (P-GWY, PCRF).
Set up a new price plan for LTE devices.
Result:
With LTE device launch with AW, Sprint is expecting revenue increase $1.7M/year.
Project Methodology:
Waterfall
Impacted Systems:
P-GWY, PCRF, Ericsson
OCS, EAI, Pricing, ETS
2. Ook (Anthony) Kim Project List 2/10
AW IVR Enhancement (Aug 2015 – Dec 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
The new regulation of the Nevada State is to collect additional attributes (Last 4 SSN &
DOB) during the lifeline service application request process.
Action:
Modified IVR flow for Nevada and updated daily Solix feeds (API).
Project was deployed successfully in a very tight schedule and met the FCC timeline.
Result:
With successful project deployment, Sprint is in compliance with the Nevada State
regulations that results in avoiding fine and securing Nevada gross adds.
Project Methodology:
Agile/Scrum
Impacted Systems:
IVR, EAI, Solix (Lifeline
service vendor)
Data Service Promotional Notification (Jul 2015 – Aug 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
Business wanted to send promotional notifications to customers before they get throttled
with data service, so customers can purchase additional data pack.
Action:
Implemented EAI to send promo messages upon OCS trigger (85% of data threshold),
complying with DNC (Do not contact) policy.
The promo message will include a link to purchase additional data pack.
Result: Revenue increase: $4.8M/year
Project Methodology:
Agile/Scrum
Impacted Systems:
Web/Mobile Web, WAP,
Ericsson OCS, EAI
AW Inactivity Churn Reduction (Jun 2015 – Oct 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
Sprint was losing 50K customers per month in Assurance Wireless (Government's lifeline
program) because of the inactivity of the service.
Action:
Implemented EAI and Acxiom to send SMS upon Data Warehouse's trigger (when
customers are in idle status in the past 60 days)
Reset inactivity status upon receiving customer's SMS reply.
Result:
Sprint mitigated customer churn for inactivity (Revenue impact is $4.5M/year)
Project Methodology:
Waterfall
Impacted Systems:
Data Warehouse, Acxiom
(Messaging vendor), EAI
AW Casual Data Usage Decommission (May 2015 – Jul 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
Assurance Wireless team requested to terminate the casual data usage plan (Pay as you go)
as it conflicts with the new data packs on Android launch.
Action:
Removed Casual usage plan in the pricing system and disassociate with "Advice of Charge"
page in Web and WAP.
Redirect customers to "my account" page when they spend all data allowance.
Result:
Casual usage is removed and prevented customer's complaints to PUC for discrimination.
Project Methodology:
Waterfall
Impacted Systems:
Web, WAP, OCS, Pricing
3. Ook (Anthony) Kim Project List 3/10
Prepaid Flexible Non-monthly Duration Plan (Mar 2015 – Nov 2015)
Functional Role:
Business Consultant
Situation:
Sprint Prepaid team wanted to launch non-monthly cycle plans to align with optimized their
marketing strategies (e.g., Boost daily plan, quarterly tablet plan).
Action:
Implemented OCS to support daily, weekly, quarterly duration plans.
Fixed Amdocs throttling reset functionality after non-monthly plans are renewed.
Result:
Flexible duration plans are available for business to launch with future projects.
Project Methodology:
Waterfall
Impacted Systems:
Web, Billing (Amdocs),
OCS, SCP, Provisioning
Android Launch on Assurance Wireless (Jan 2015 – Aug 2015)
Functional Role:
Business Consultant
Situation:
Assurance Wireless (Government's lifeline program) was losing customers because other
competitors provide smart phones while AW did not.
Action:
Implemented EAI and Solix to include a device type indicator in order feeds
Multi-SKU setup with prioritization
New capped data plan set up with redirection functionality (after depleting all data).
Result:
Successfully launched the 1st Assurance Wireless Android devices in California in August
2015, and will be expanded to other States in 2016.
The revenue impact in 2015: $11.8M; projected revenue is $26.2M/year.
Project Methodology:
Agile/Scrum, Waterfall
Impacted Systems:
Web, Mobile Web, EAI,
Billing (Amdocs), Ericsson
OCS, Network, IVR, NMS,
Provisioning, Order
Mgmt, Fulfilment
Smartphone Add-on Messaging Tool (May 2015 – Jul 2015)
Functional Role:
Business Consultant,
Project Manager
Situation:
Sprint Prepaid has launched many add-on products that are required to download smart
phone applications, but customers do not receive instructions after the purchase is made.
Action:
Implemented a workaround solution in PIN app system
Daily batch job to send instructional messages to customers who have purchased
corresponding add-on products in previous 24 hours.
Result: Successfully launched three smart-phone add-on services (Boost TV, Privacy Star,
PlayPhone) in 2015 with instructional messaging service.
Project Methodology:
Waterfall
Impacted Systems:
Data Warehouse, PIN
Application
New Network Speed Tier for Throttling (Nov 2014 – Apr 2015)
Functional Role:
Business Consultant, PM
Situation:
Business identified data abuse customers even after they get throttled to 128 or 256kbps.
Business wanted to lower the throttling speed below 128K to mitigate data abuse cases.
Action:
Implemented a new network speed tier (64kbps) in PCRF and P-GWY.
Associated the new network tier with new/existing price plans.
Result:
The new network speed tier is available to prevent data abuse.
Project Methodology:
Waterfall
Impacted Systems:
Web, Ericsson OCS, P-
GWY, PCRF, Pricing
4. Ook (Anthony) Kim Project List 4/10
National Retailer Blacklist Automation (Nov 2014 – Apr 2015)
Functional Role:
Business Consultant, PM
Situation:
Recently indirect dealer compensation rate has been changed. The new rate is to pay 50%
of the commission if handsets are sourced from national retailers. However the current
settlement system cannot trace where the handsets are sourced from.
Action:
Implemented a daily batch job in Data Warehouse to retrieve the device serial numbers
from national retailers and transfer them to ePay system.
Result:
The updated indirect dealer compensation is successfully applied; Sprint has reduced
commission expenses by $6M/ year.
Project Methodology:
Waterfall
Impacted Systems:
Brightstar (Device
warehouse), EAI, Data
Warehouse, Epay
(Payment vendor)
AW Order Processing Enhancement (Aug 2014 – Apr 2015)
Functional Role:
Business Consultant,
Project Manager
Situation: NLAD(National Lifeline Accountability Database) requires additional validation
step in some required States. Currently Sprint is losing 850 devices per month because we
identify the approval results after devices are shipped to unapproved customers.
Action:
Modified the current AW activation flow by adding additional validation transaction
between Solix and Sprint for NLAD required States.
Fulfilment system will hold on to device shipment until NLAD approval is obtained.
Result: Device shipment is on hold until NLAD approval is obtained. Cost savings from
device loss: $420K/year.
Project Methodology:
Waterfall
Impacted Systems:
Web, EAI, Solix (Lifeline
service vendor),
Fulfilment
Prepaid Retailer Promotions (May 2014 – Feb 2015)
Functional Role:
Business Consultant
Situation:
Sprint Prepaid could not launch retailer exclusive offers unlike competitors because devices
were not traceable.
Action:
We delivered a solution to allow business to launch flexible promotions. In order to meet
business urgent needs, we delivered in two work cycles with fast tracking.
Result:
Business is ready to launch flexible offers (retailer ID, device type, promo code, discount,
service credit, etc.)
Project Methodology:
Agile, Waterfall
Impacted Systems:
Web, Sales Portal, Billing
(Amdocs), Order Mgmt,
EAI, DW, NMS, IVR
AW Lifeline Flag Update (Aug 2014 – Jan 2015)
Functional Role:
Business Consultant, PM
Situation:
AW team reported a defect that the lifeline flag is not updated correctly during Care
operations (cancellation or non-lifeline plan change). This causes FCC violation as well as
losing service revenue.
Action:
We enhanced Amdocs logic to trigger lifeline flag update to Solix.
Result: We fixed the gap (lifeline flag update) in Care operation. Now Compliant with FCC
and prevent service revenue loss.
Project Methodology:
Waterfall
Impacted Systems:
Billing (Amdocs), Solix
Lifeline vendor), EAI
5. Ook (Anthony) Kim Project List 5/10
Red Venture DNC (Do Not Contact) API (Jul 2014 – Sep 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Prepaid was rolling out a Red venture service (3ry party online acquisition) in 3Q 2014. In a
short time, vendor had a challenge to meet Do-Not-Contact (DNC) requirements.
Action:
We designed and developed a DNC solution to cover all DNC use cases with Red venture,
EAI, and Gryphon.
Result:
Red venture successfully launched as planned in compliance with DNC requirement. Now
vendor can perform VMU/Boost DNC certification check, register for temporary call-back
consent, and register new DNC list against Gryphon.
Project Methodology:
Waterfall
Impacted Systems:
Web (Red Venture/
Telesales vendor), EAI,
Gryphon (DNC Server)
AW Solix API (Mar 2014 – Sep 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Solix experienced operational errors (e.g., reship) because of incorrect customer status
shown on their system. Calls to Care and the Solix back office rework are both due to this
problem.
Action: We provided Solix with Sprint API to retrieve customer’s detailed information and
update if necessary.
Result:
Solix is able to validate account information via API and this helps trigger accurate account
update and orders. Call Deflection $141K: Solix Cost Savings: $240K/year.
Project Methodology:
Waterfall
Impacted Systems:
EAI, Web, Solix (Lifeline
service vendor)
AW FCC Inactivity Rule Update (Jul 2014 – Sep 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Assurance Wireless was not compliant with FCC inactivity opt-out rules.
Action:
We implemented the following inactivity rules in Data Warehouse.
SMS/text messaging should NOT count as usage (incoming or outgoing)
Incoming calls must be answered to count as usage (going to voicemail does NOT count)
Result:
AW is in compliance with FCC regulation and avoid fine.
Project Methodology:
Waterfall
Impacted Systems:
Data Warehouse
Prepaid Referral Program (Jan 2014 – Aug 2014)
Functional Role:
Business Consultant, PM
Situation: The prepaid launched a new referral program with a manual solution in Oct
2013. The daily batch file transfer solution caused two major problems: customers wait for
a couple of days until they get validated for the program eligibility, vendor may perform
incorrect operation with outdated customer info.
Action:
We replaced the batch solution with the automated real-time API solution.
Result:
The referral program participants are growing with this enhancement. Now vendor can
perform accurate customer validation with real-time info.
Project Methodology:
Waterfall
Impacted Systems:
Web, EAI, RewardStream
(Referral Program
vendor), Base Mgmt
6. Ook (Anthony) Kim Project List 6/10
Prepaid International SMS Rating Enhancement (Nov 2013 – Feb 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Virgin Mobile USA customers were being charged incorrectly for inbound int’l SMS with the
new int’l plans and bolt-on’s. Manual crediting was issued periodically, but still drove
customer’s complaints for not receiving messages due to insufficient account balance.
Action:
We updated Ericsson OCS rating engine to charge incoming int’l SMS correctly.
Result: We eliminated the manual credit work and resolved bad customer experience of
not receiving messaging due to insufficient account balance.
Project Methodology:
Waterfall
Impacted Systems:
Ericsson OCS, SCP, ETS
AW Sprint Solix Data Sync Phase 2 (Oct 2013 – May 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
the transition of VMU/AW to VDS platform (Amdocs), defects and gaps have been identified
that caused account info discrepancy between Solix and Sprint. Failure to fix the
discrepancy is violation against FCC regulations and it will put at risk Sprint’s ability to
provide AW service.
Action: We enhanced data exchange process with better error handling between Solix and
Sprint.
Result: We could avoid fines from Federal and State audit and secure revenue with
accurate account information.
Project Methodology:
Waterfall
Impacted Systems:
Solix Web, Data
Warehouse, EAI
AW Plan Filtering by Zipcode (Dec 2013 – May 2014)
Functional Role:
Business Consultant
Situation:
AW team reported a problem that some AW subscribers were placed on a wrong State plan
because we didn’t have a systematic plan filtering logic. This creates Lifeline program
compliance issue as well as poor customer experience.
Action:
We implemented a filter to sort AW plans by zip code in Care and Order Mgmt system.
Result:
We prevent operation error by Care and insure compliance with State and federal
regulatory requirements.
Project Methodology:
Waterfall
Impacted Systems:
Web, WAP, Billing
(Amdocs), Care system,
EAI, Order Mgmt
Boost Reactivation Fee Removal (Dec 2013 – Mar 2014)
Functional Role:
Business Consultant,
Project Manager
Situation:
Business decided to remove Boost reactivation fee in all activation channels (expecting 5%
reactivation volume lift), but Best Buy reactivation required IT change.
Action:
We updated EAI logic to enable reactivation via BestBuy API.
Result:
Business can enable or disable reactivation functionality in Best Buy.
5% Gross Add Lift
Project Methodology:
Waterfall
Impacted Systems:
BEAST, Order Mgmt, EAI,
Fulfilment
7. Ook (Anthony) Kim Project List 7/10
AW Sprint Solix Data Sync Phase 1 (Sep 2013 – Nov 2013)
Functional Role:
Business Consultant
Situation: Since the transition of VMU/AW to VDS platform (Amdocs), defects and/or gaps
have been identified that caused account info discrepancy between Solix and Sprint. Failure
to fix the discrepancy is violation against FCC regulations and it will put at risk Sprint’s
ability to provide AW service.
Action: To avoid violations from immediate Federal and State audit, we manually fixed the
discrepancy in Data Warehouse. The root cause fix was delivered in Phase 2.
Result: We could avoid violation fines from Federal and State audit by Phase1.
Project Methodology:
Waterfall
Impacted Systems:
Data Warehouse
Assurance Wireless Launch in California (Jan 2013 – May 2013)
Functional Role:
Business Consultant
Situation:
Sprint planned to launch Assurance Wireless in a new state, California in early 2013 where
the largest marketing opportunities exist. However our system did not meet some of
California lifeline requirements.
Action:
We aggressively analyzed California lifeline requirements and delivered the lowest cost
solution option in May.
Result:
Assurance Wireless was successfully launched in California in 2013.
Project Methodology:
Waterfall
Impacted Systems:
Web, Mobile Web, Billing
(Amdocs), Fulfilment,
IVR, MDS, Order Mgmt,
Acxiom, EAI, Ericsson
OCS, Brightpoint
AW Plan-Portfolio Update (Oct 2011 – May 2012)
Functional Role:
Business Consultant
Situation:
Assurance Wireless was lacking some market segments (unlimited offer & base text offer)
and this would lead to risk around Gross Ads, churn and revenue in 2012.
Action:
We successfully completed two AW projects on time in PPD12.2 by following RMM
standards.
Result:
Free 250 text feature is available in Assurance Wireless.
Unlimited offer is available in Assurance Wireless.
Project Methodology:
Waterfall
Impacted Systems:
Web, WAP, Telcordia
Rating, Web Logic, Siebel
Care, UEG(Messaging),
IVR, Telespree
VMU Security Question Enhancement (Dec 2011 – Mar 2012)
Functional Role:
Business Consultant, PM
Situation:
The legal team reported that Virgin Mobile USA was violating FCC regulations in regards to
customer's secret question and about to face a regulatory fine if we didn't fix by Mar 2012.
Action:
We aggressively gathered the requirements during holiday season and successfully fixed
the problem on time.
Result:
With the successful deployment and migration job, we avoided a regulatory fine from FCC.
Project Methodology:
Waterfall
Impacted Systems:
Web, Sales Portal, Retail
API, Siebel Care
8. Ook (Anthony) Kim Project List 8/10
Other Projects and Activities
Functional Role Project & Activity Details
(Mar 2012 – May 2013)
Business Analyst /
Sprint Prepaid
PVDS (Prepaid Value Delivery System)
Managed business/system functional requirements for migrating from the old
legacy Virgin Mobile platform (BEA/Siebel) to the new platform (Amdocs/Ericsson).
Responsible for Voice and Data lane of the program.
As a result of this project, all Sprint prepaid brands (Virgin Mobile USA, Assurance
Wireless, Boost Mobile) are migrated to one convergent platform.
(Nov 2010 – Jul 2011)
Project Manager/
Virgin Mobile USA
VMU Real-time Replenishment (RTR)
Worked with Boost Mobile Sales Operations team to introduce RTR (Real-time
Replenishment) to Virgin Mobile USA. RTR is an alternative PIN-less replenishment
product that resolves many of the shortfalls of PIN-based replenishment products.
Successfully launched RTR in Virgin Mobile.
(Nov 2010 – Jul 2011)
Project Manager/
Assurance Wireless
Multi-handset Offer in Assurance Wireless
Gathered business requirements to launch premium handsets in AW.
Designed a technically feasible solution and reviewed with cross-functional teams
(business, legal, and development).
Successfully delivered multi-handset offers available for both existing (upgrade)
and new subscribers
(Mar 2011 – Jul 2011)
Project Manager/
Sprint
CPNI Customer Notification on Account Activities
Sprint was not fully compliant with CPNI regulations in notifying customers of the
account information creation and changes.
Worked with base mgmt team and delivered CPNI compliant messaging solution.
(Oct 2010 – Mar 2011)
Business Consultant/
Assurance Wireless
Assurance Wireless Launch in Payment Required States
Gathered State requirements to launch Assurance Wireless service in “Payment
required” States (Skin in the Game).
Updated the offer portfolio based on the State filtering logic.
(Oct 2010 – Dec 2010)
Business Consultant/
Sprint Prepaid
Sprint Prepaid Development Life Cycle
Defined and documented Sprint prepaid development life Cycle (from concept to
deployment) based on IBM RMM (Requirements Management Methodology).
Presented and reviewed with Account Management, Architecture, Fiscal Finance,
and business unit.
(Jan 2007 – Mar 2010)
OSS/BSS System Engineer,
Solutions Architect / Helio
Helio OSS/BSS Project Management ( Corporate Release V2.0.4, V2.1, V3.0.1, V3.0.2)
Created technical requirement documents
Managed development projects in conjunction with the development vendors
The projects include “Helio Family Plan”, “Mobile to Mobile”, “Promotion Rating”,
“Mediation Auditing Tool”, etc.
9. Ook (Anthony) Kim Project List 9/10
Functional Role Project & Activity Details
(May 2005 - Dec 2006)
Technical PM / Openwave
Openwave Project Management (Browser V6 & v7, Magic4 Messaging)
Managed Openwave Mobile Web Browser and Messaging Client development
projects for handset manufacturers.
Managed MIDAS (V7-based application environment for mobile handset)
development project that allows users to write mobile applications simply using
XML and ECMA Script.
Collaborated with Quality Assurance team to validate that software meets feature
sets and industry standard (W3C).
Provided Technical Guidelines to Customers (Device Manufacturers & Carriers)
Clients: Pantech & Curitel, SKTT, KTFT, VK, etc.
(Nov 2005 - Dec 2005)
Tech Sales Engineer/
Openwave
Technical Consulting for KTF Next Generation Browser
Led Proposal TFT team and Analyzed KTF Technical RFP
Secured KTF KUN3.0 Browser Project (Dec 2005)
(Oct 2005 - Dec 2005)
Tech Sales Engineer/
Openwave
Technical Consulting for Pantech UMTS Browser
Introduced Openwave’s Latest Browser(V7)to Pantech
Analyzed Vodafone Europe Requirements
Secured V7 Project with Pantech (Jan 2006)
(Oct 2004 - Apr 2005)
OSS Lead Engineer / nTels
USA
Settlement/Mediation Project (Helio/EarthLink)
Technical Requirement Analysis
Product Presentation to Dev Partners & Customers
Solution Architecture Design
Used Skills: (Server) C++, Oracle, Sun Cluster (Client) OA&M, Java, JSP, WebLogic
(Apr 2004 - Sep 2004)
Software Engineer / nTels
USA Market Analysis and Technical Consulting
Channel/Customer Development Sales Support (T-Mobile, IBM, Bearing Point, etc)
Product Presentation & Demonstration
Competitors’ Product Research and Analysis
(Feb 2004 - May 2005)
Software Engineer / nTels
Billing & OSS World Technical Essay
Documented and submitted nTels product details and technical essay to
Telestrategies
Nominated as Finalist in two Categories: <Innovative Achievement>, <Best
Mediation> in Billing & OSS World 2004 Excellence Award
Awarded <Best New Product> in Billing & OSS World 2005 Excellence Award
http://www.ntels.com/en/news-20050516/
(Feb 2004 - Mar 2004)
Software Developer /
nTels
nTels Live Demo System Project
Prepared a Demo System of Mediation Product in Linux platform for Training /
Presales purpose
Designed Demo Scenarios (Simulation, Training)
Used Skills: C++, Oracle, Redhat Linux
(Jan 2004 - Feb 2004)
Software Engineer, PM /
nTels
PT Telkom, Indonesia, “Data Prepaid System” Project
Supported Tech Presales and Product Demo & Presentation
Prepared Proposal and Performed Requirement Analysis
Secured Mediation & Packet Prepaid System Projects
Project Management in Phase1
10. Ook (Anthony) Kim Project List 10/10
Functional Role Project & Activity Details
(Aug 2003 - Nov 2003)
Software Engineer, PM /
nTels
APBW Taiwan, “Flexible Data Charging System” Project
Proposal Presentation and Requirement Analysis (SOW)
Project Management (Implementation, Acceptance Test, Operation Training,
Maintenance)
Used Skills: (Server) C++, Oracle, Perl, Altibase MDB, Socket Programming, MC/SG,
HP-UX (Client) OA&M, Java, JSP, TomCat
(Mar 2002 - Apr 2003)
Software Developer/
nTels
Enterprise Web Solution Projects
ENCAR.COM (SK), HOMESTEAD.COM (Hitel), ITOVA.COM (Conic Korea)
Designed and developed enterprise Web site (encar.com The largest online
marketplace for car shoppers and sellers in Korea)
Used Skills: Servlet, Java, JSP, XML, Oracle, Unix, JRUN, WebLogic
(May 2003 - Aug 2003)
Telecom Consultant /
nTels
Billing Consulting for “Convergent Billing Improvement” (SK Telecom)
Award-winning consulting project in SK Telecom
Billing/OSS System As-Is Analysis
As-Is & To-Be Model Design (Revenue Assurance & Work Flow)
Consulting Report Presentation
(Mar 2003 - May 2003)
Software Developer/
nTels
AAA Inbound Roaming System Design (SK Telecom)
Solution Architecture and Module Design based on Roaming carrier’s requirements
(KDDI and China Unicom)
Used Skills: (Server) C, Oracle, SunOS (Client) OA&M, Java, JSP, TomCat
(Apr 2003 - May 2003)
Software Developer/
nTels
“Real-Time Packet Service Gateway” System Design (SK Telecom)
Radius Data Analysis
Real-time Content-based Packet Charging Solution Design
Used Skills: Sniffer, SmartBit, C++
(Sep 2001 - Feb 2002)
Software Developer/
nTels
Data Threshold Management System for TTL User (SK Telecom)
Data Threshold Management Solution Design for Real-time Processing (Interim
Data Handling, Multi-session Handling)
Used Skills: (Server) C, Oracle, Socket Programming, MC/SG, HP-UX (Client) OA&M,
Java, HTTP, TomCat
(Sep 2001 - Dec 2002)
Software Developer/
nTels
CDMA2000 1X IP Packet Mediation System (SK Telecom)
CDMA 2000 1X, EV-DO IP Mediation System
Used Skills: (Server) C, Oracle, XML, Shared Memory, Socket Program, MC/SG, HP-
UX (Client) OA&M, Java, HTTP, TomCat
(Aug 2001 - Sep 2001)
Software Developer/
nTels
Mobile Content Development
Developed Stand-alone / Network Applications for JVM embedded Terminals
Used Skills: Java, JVM, XCE Emulator