Wisconsin State SHRM Show Keynote (2010) - Family/Corporate ValuesKinetix
Kris traveled to Wisconsin for the always strong Wisconsin SHRM Conference, where he presented some S##t stirring data on corporate values. Here's the cliff notes:
-Companies are very consistent in the corporate values they create. Nice. All good so far.
-Companies always create collateral around the values. Hand out the cards, put up the posters. Still good.
-Broad cross sections of employees, when asked, say they want the values in question. Good - they're falling in line - they love us.
-Uh-Oh. When asked, managers want value sets that are dramatically different than what companies are providing. It seems like since they're accountable for results, they want values that reflect behaviors they believe help them get business results. They're selfish like that...
-Uh-Oh #2. When asked, employees identified as high performers want value sets that are dramatically different than what companies are providing. Shocker - the high performers want values that place a premium on having talent and competing.
It's all a big mess. Hit the slides for details and ideas on how to fix it.
LOCAL DEVELOPMENT PLAN MAIN ISSUES REPORT
FOSSOWAY SETTLEMENTS LONG TERM DEVELOPMENT STRATEGY
Presentation by Councillor Mike Barnacle
THURSDAY 16TH DECEMBER 2010
Wisconsin State SHRM Show Keynote (2010) - Family/Corporate ValuesKinetix
Kris traveled to Wisconsin for the always strong Wisconsin SHRM Conference, where he presented some S##t stirring data on corporate values. Here's the cliff notes:
-Companies are very consistent in the corporate values they create. Nice. All good so far.
-Companies always create collateral around the values. Hand out the cards, put up the posters. Still good.
-Broad cross sections of employees, when asked, say they want the values in question. Good - they're falling in line - they love us.
-Uh-Oh. When asked, managers want value sets that are dramatically different than what companies are providing. It seems like since they're accountable for results, they want values that reflect behaviors they believe help them get business results. They're selfish like that...
-Uh-Oh #2. When asked, employees identified as high performers want value sets that are dramatically different than what companies are providing. Shocker - the high performers want values that place a premium on having talent and competing.
It's all a big mess. Hit the slides for details and ideas on how to fix it.
LOCAL DEVELOPMENT PLAN MAIN ISSUES REPORT
FOSSOWAY SETTLEMENTS LONG TERM DEVELOPMENT STRATEGY
Presentation by Councillor Mike Barnacle
THURSDAY 16TH DECEMBER 2010
I Hate the Term CRM. It Sounds Like an Acronym for a Disease.Emily H. Griebel
Emily Griebel, Integration Architect at McKee Wallwork & Company, shares her thoughts on why CRM programs should be designed to foster customer relationships, not manage them. Takeaways from her presentation will include how to:
- Better court your customers
- Utilize marketing channels appropriately
- Treat customers like they want to be treated
What's your "Idea Worth Spreading?" Steve McKee, President of McKee Wallwork Cleveland and author of When Growth Stalls, calls it "SPARK". Some brands go from no-name to big-time almost overnight. Some seem to catch fire out of nowhere. Yet while some hot brands are the result of random chance, others are, in fact, strategically sparked. McKee reveals how much in common physical sparks have with metaphorical sparks--in world history and in marketing history. He then outlines the conditions necessary for ideas to catch fire, and offer principles anyone can use to make their own ideas catch fire.
Youth today are more similar than different; they are at heart the same as previous generations, and the same as other young people around the world. What is different are the tools that today’s youth have to communicate, connect, and create.
This is part one of a series.
ProfitAbility Business SImulations, Value Proposition.
For over twenty years ProfitAbility’s unique business simulations have been profoundly transforming the decision-making and work-practices of our clients’ employees to achieve and exceed their financial business goals.
I Hate the Term CRM. It Sounds Like an Acronym for a Disease.Emily H. Griebel
Emily Griebel, Integration Architect at McKee Wallwork & Company, shares her thoughts on why CRM programs should be designed to foster customer relationships, not manage them. Takeaways from her presentation will include how to:
- Better court your customers
- Utilize marketing channels appropriately
- Treat customers like they want to be treated
What's your "Idea Worth Spreading?" Steve McKee, President of McKee Wallwork Cleveland and author of When Growth Stalls, calls it "SPARK". Some brands go from no-name to big-time almost overnight. Some seem to catch fire out of nowhere. Yet while some hot brands are the result of random chance, others are, in fact, strategically sparked. McKee reveals how much in common physical sparks have with metaphorical sparks--in world history and in marketing history. He then outlines the conditions necessary for ideas to catch fire, and offer principles anyone can use to make their own ideas catch fire.
Youth today are more similar than different; they are at heart the same as previous generations, and the same as other young people around the world. What is different are the tools that today’s youth have to communicate, connect, and create.
This is part one of a series.
ProfitAbility Business SImulations, Value Proposition.
For over twenty years ProfitAbility’s unique business simulations have been profoundly transforming the decision-making and work-practices of our clients’ employees to achieve and exceed their financial business goals.
Great user experience design begins with great user experience teams and managers. This course will help user experience managers, leaders and aspiring leaders to create exciting, actionable strategies that will amplify the impact of their teams within their organizations. It will provide insights and approaches that have proven to be best practices across our field, and support their application to advance the strategies, overcome obstacles and drive change.
Zuora CEO, Tien Tzuo, kicks off Subscribed 2015 with a powerful keynote addressing the global impact Subscriptions are making on businesses, consumers and technology. He sites leaders in the industry as Disruptors (Box), Mavericks (Xplornet), Change-Agents (Fairfax Media), and Reinventors (Adobe). And lastly, a focus on the Industry that is the poster-child for digital transformation, IoT.
InnovationOps - Delivering Innovation At Speed Peter Fossick
How InnovationOps can be used by organisations to transform their capacities to build and deliver new products and services that disrupt markets using researchops, designops and devops in an agile world that favours asymmetrical organisations.
Business differentiation is predicated on change. Spurred by technology advances, evolving preferences and heightened expectations, change is at the core of business decisions that ultimately lead to success or failure. It’s the reason why experts predict 75% of the S&P 500 will be replaced by 2027. And it’s the force that will make customer experience irrelevant. In this session, leading experience design firm Sparks Grove will explore what’s next as people begin rewarding brands who can deliver something more….human. The next great business imperative is Human Experience, and it’s already here.
Professional Overview: Lynn Hunsaker - ClearActionClearAction
Pictorial resume / bio of Lynn Hunsaker, Customer Experience Transformation Strategist at ClearAction, CEO at Marketing Operations Partners, and co-founder of Marketing Future Forum.
See http://ClearActionCX.com
http://MOpartners.com
Client Experience for Professional Services - KeynoteCX Pilots
Experience for Client Services is different. Law firms, consultancies, engineering firms, management consultancies have to plan for and deliver experiences where the relationship is the core product. This keynote was delivered by Steven Keith from CX Pilots at CXPS 2017. It details what Client Services professionals need to thinking and doing to succeed in Professional Services today.
It explores the difference between CX/CEM (customer experience) and Client Experience.
Customer Experience: Customer Experience is the sum total of all feelings and interactions a customer has with a brand over time. It’s a volume concern. Lower incremental stakes.
Sure, it’s about relationships, but it’s a lot more about removing friction from discrete interactions.
Client Experience: Client Experience has a similar sum but it is far more concerned with longevity and depth of relationships.While discrete interactions are important, it’s more about qualitative relationships where highly-skilled services are the “product” delivered, personally.
Corporate Social Responsibility CSR PowerPoint Templates24point0
This ready-to-use PowerPoint Corporate Social Responsibility template is designed to seamlessly fit into your CSR-related presentation. This 11-slide editable PowerPoint template covers the key external drivers of Corporate Social Responsibility for any organization; its 4 main components; corporate philanthropy implications; methods of implementing CSR and the 3 accepted models of CSR. Carroll's Four Part Model, Intersecting Circles (IC) Model and the Concentric Circles (CON) Model are presented in separate slides to explain different approaches to corporate social responsibility.
Download this editable PowerPoint Template from http://www.24point0.com/ppt-shop/corporate-social-responsibility-template-powerpoint
How digital experimentation drives decisions at Delivery HeroOptimizely
With more than 150,000 restaurant partners, Delivery Hero is the the largest food network in the world. Their success in online food ordering is down to a forward-thinking strategy for both business and digital business. Delivery Hero’s experimental approach is a fundamental part of this strategy.
Attend this webinar to learn how experimentation allows you to:
- Optimize customer experiences
- Boost conversion rates
- Avoid costly mistakes
Updated presentation as presented at the Community 2.0 Conference in Las Vegas in May 08.
Email me to get access to the latest study results @ francois [at] beelinelabs.com
7. What do we offer?
Fun, engaging and challenging learning experiences
8. What do we offer?
Our Simulation Categories
Classic
Customised
Created
9. What do we offer?
Classic Simulations
CORPORATE ProfitAbility®
(CPA)
ENTERPRISE ProfitAbility®
(EPA)
STRATEGIC ProfitAbility®
(SPA)
The CHANGE Simulation (TCS)
The CHANGE Simulation: Supply Chain®
10. What do we offer?
Customised Simulations
DEALERSHIP ProfitAbility®
BANKING ProfitAbility®
SERVICEAbility®
PHARMA R&D ProfitAbility®
11. What do we offer?
Created Simulations
Compass Group Managing For Value
BurgerKing ProfitAbility®
Allied Domeq ProfitAbility®
Virgin Hotel ProfitAbility®
The CHANGE Simulation: T-Mobile
12. What are the benefits?
• Real and competitive market
• True to life
• Test and develop knowledge
• Increase business acumen
• Transfers into workplace
13. What are the benefits?
• Experiment
• Experience consequences of decisions
• Learn through doing
14. A.C.E. Principle
Experience: the resulting experiential learning has a profound
and positive impact on your business and employees
Analyse: we analyse your business needs and establish
your desired outcomes
Create: we create a simulation that measurably
achieves these outcomes
15. Some of our clients
• DSM
• DTE
• EBSL
• EC Harris
• EDF
• Edrington Group
• First Data
• FMI
• Georgetown Uni
• GKN
• HBS
• Hoffmann-La Roche
• Jaguar LandRover
• Kendle
• Kraft
• Legal & General
• London Business
School
• Maclay Murray Spens
• McGrigors
• Molex
• Morton Fraser
• Nestlé
• NIBCO
• Panduit
• Pinsent Masons
• Quintiles
• Ratner
• AA
• Acton
• Alcoa
• Amey Group
• BorgWarner
• Boston University
• Brammer
• Cape
• Cartridge World
• Compass Group
• Crystal Martin
• Diageo
• DII
• DLA Piper
• RWE Npower
• Siebel
• SSP Group
• Stanford Graduate
School of Business
• Starbucks
• Timken
• T-Mobile
• Value Retail
• VW Group
• Weil Gotshal Manges
• Withers
• Zenith Optimedian
Editor's Notes
We are a global leader of experiential learning and development
We create business simulations that transform people through experiential learning and generate profitable change for our clients.
Experiential learning or ‘Learning by doing’ enables people to absorb essential concepts and transfer them directly to their workplace in the form of changed behaviour. Knowledge and business acumen are not only increased but – vitally – they are also retained
Research indicates that experiential practise results in the highest level of retention (short of teaching others)
Our simulations transform people through experiential learning. These learning experiences go on to generate tangible (and often immediate) results and bring about the profound and positive changes our clients seek.
Our simulations can be used in many ways, for example to:
Change your people’s decision-making behaviour
Empower them to handle management and business challenges
Improve their ability to implement strategy
Communicate new concepts and roll out new processes—quickly
Develop their business acumen and commercial awareness
… this list goes on… but the Ultimate Outcome is increased profit, cash flow and Value Creation.
People make profit!
We help our clients tap the profit that is within their workforce. Through experiential learning, your people can make you profit, too.
Our business simulations are not just games, they are a self-contained, workshop-based learning encounters
We have three categories of simulation that allow your people to experience real business issues in a safe environment.
Our Classic simulations have been tried, tested and refined over two decades. They have relevance in most businesses.
Our Customised simulations comprise a bank of (60+) solutions that have been developed to address an industry’s specific challenges. They can all be further modified to suit better a client’s needs.
We will develop a Created simulation as a made-to-order solution in response to a client’s individual needs and the needs of its workforce.
We create a real and competitive market with either our board-based or scenario-based simulations.
Your people will experience a true-to-life working environment that will test and develop knowledge, and increase business acumen - all in an environment where they will compete for business from at least 5 other companies.
What are the benefits? We’ve devised our simulations so participants experience the consequences of their decisions. They can experiment in an environment where both successes and mistakes are positive learning experiences and these experiences are retained for use in the workplace.
We have a proven methodology to uncover our clients’ objectives and deliver the most powerful outcome. This is our ACE principle and it helps us maximise the value we deliver.