1) Simulation modeling creates a simplified representation of a complex system to experiment with different designs and parameters in order to improve the system. It describes the system structure and behavior over time through generated histories.
2) Arena is a simulation software that will be used for this project. It plays a role in manufacturing and service industries by modeling existing situations and testing improvement scenarios. Arena uses the SIMAN language for efficient and persistent model development and statistics.
3) The five steps to using Arena are: create a basic model, refine with real data, simulate to verify and identify bottlenecks, analyze automatic reports on decision criteria, and select best alternatives by comparing scenario results. Models are built in Arena using basic process modules.