This document discusses product, services, and branding strategies. It defines products and services and explains how companies differentiate their offerings through experiences. It also discusses three levels of products - the core benefit, actual product features/design, and augmented benefits. Product decisions involve quality, features, style, branding, packaging, and labeling. Companies manage product lines and mixes. Strong brands create value and must be properly positioned. Services also use marketing strategies to create value for customers.
Product, Services, and Brands - Building Customer Value - MarketingFaHaD .H. NooR
What Is a Product?
Product and Services Decisions
Branding Strategy: Building Strong Brands
Services Marketing
A Product is anything that can be offered to a market for attention, acquisition, use, or consumption that might satisfy a need or want
Experiences represent what buying the product or service will do for the customer
Chapter 8 product, service, and brands (building customer value)Lance Üü
Disclaimer: I do not own the right in some few parts of this slide. Some slides credit goes to the individuals who share their slide.
FAIR USE:
"Copyright Disclaimer Under Section 107 of the
Copyright Act 1976, allowance is made for "fair use"
for purposes such as criticism, comment, news
reporting, teaching, scholarship, and research. Fair
use is a use permitted by copyright statute that
might otherwise be infringing. Non-profit,
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of fair use.".
Product, Services, and Brands - Building Customer Value - MarketingFaHaD .H. NooR
What Is a Product?
Product and Services Decisions
Branding Strategy: Building Strong Brands
Services Marketing
A Product is anything that can be offered to a market for attention, acquisition, use, or consumption that might satisfy a need or want
Experiences represent what buying the product or service will do for the customer
Chapter 8 product, service, and brands (building customer value)Lance Üü
Disclaimer: I do not own the right in some few parts of this slide. Some slides credit goes to the individuals who share their slide.
FAIR USE:
"Copyright Disclaimer Under Section 107 of the
Copyright Act 1976, allowance is made for "fair use"
for purposes such as criticism, comment, news
reporting, teaching, scholarship, and research. Fair
use is a use permitted by copyright statute that
might otherwise be infringing. Non-profit,
educational or personal use tips the balance in favor
of fair use.".
Incorporating the latest industry thinking and developments, this exploration of brands, brand equity, and strategic brand management combines a comprehensive theoretical foundation with numerous techniques and practical insights for making better day-to-day and long-term brand decisions–and thus improving the long-term profitability of specific brand strategies.
Distribution channels marketing management pptGanesh Asokan
Distribution channels - their Nature and importance of channels, Channel behavior & organization, Channel design decisions and Channel Management decisions.
Presentation done by the management students of D.G Vaishnav school of management for marketing internals..
Brand elements and brand identity are often used next to each other to identify the brand, to enhance brand awareness and to facilitate unique brand associations which ultimately should differentiate the brand (Keller, 2006:140). Conventional brand elements form the visual identity of a brand, a logo, a name, a slogan and brand stories can be addressed as the key elements.
uploaded by SAHRUDAYAN NK, KICMA College , Neyyardam, Trivandrum, Kerala
Incorporating the latest industry thinking and developments, this exploration of brands, brand equity, and strategic brand management combines a comprehensive theoretical foundation with numerous techniques and practical insights for making better day-to-day and long-term brand decisions–and thus improving the long-term profitability of specific brand strategies.
Distribution channels marketing management pptGanesh Asokan
Distribution channels - their Nature and importance of channels, Channel behavior & organization, Channel design decisions and Channel Management decisions.
Presentation done by the management students of D.G Vaishnav school of management for marketing internals..
Brand elements and brand identity are often used next to each other to identify the brand, to enhance brand awareness and to facilitate unique brand associations which ultimately should differentiate the brand (Keller, 2006:140). Conventional brand elements form the visual identity of a brand, a logo, a name, a slogan and brand stories can be addressed as the key elements.
uploaded by SAHRUDAYAN NK, KICMA College , Neyyardam, Trivandrum, Kerala
Maanagement of Marketing UNIT-3 &4 product.pptetebarkhmichale
The law of attraction is the most powerful force in the universe. If you work against it, it can only bring you pain and misery. Successful people know this but have kept it hidden from the lower class for centuries because they did not want to share their wealth. The universal law of attraction is simple. We attract whatever we choose to give our attention to. If we focus on bad things, we will attract more bad things. But the minute you stop focusing on bad and focus on good, you change the pattern and now good things start coming your way.
If we knew the law of attraction and applied it in our lives daily, we would have so much power and control that it would be scary. We could have what we wanted, and when we wanted it. We would have total control of our lives. If you think of yourself as a powerful attractor, you will attract more of what you want in your life, simply by thinking about it, then acting on it. But there is one ingredient you cannot leave out or the law of attraction won't work.
When we think of an object in our mind, we then send that image to our hearts and act on it with emotion. A formula makes this easy to follow: TFAR (Thoughts, Feelings, Actions, and Results) When we take necessary action, the universe shows up and gives us the results we wanted.
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3. Attract what you want like a magnet. If you focus on what you want but don’t allow it to come into your life, it won’t. You have to be willing to accept it and acknowledge it. Then when you act, it will occur.
Whatever you do during the course of a day, whatever thoughts you think about, you are attracting. If you use it every day, regularly, and practice it this way, you will eventually find that it becomes a habit that you will subconsciously practice.
You may not believe it, but the steps you need to take are easy. But you must do them, believe in them, and believe in yourself, or they will not work. Are you ready to get tuned into the universe and get clear? Can you work in harmony with the laws of the universe and become successful?
If so here are the steps you need to follow:
1. Get clear. You must know exactly what it is you want. If you are in doubt, vague, or too general, you won’t get anywhere. You must know exactly what it is you want first. Only then will you be able to focus and concentrate on that thought?
2. Visualize what you want and vibrate to it. You must form a mental image in your mind so you can see it as if you had it in your possession. For women, you can do the
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
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A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
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Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
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2. Anything that can be offered to a market for
attention ,acquisition ,use or consumption
that might satisfy a want or need.
3. Any activity or benefit that one party can
offer to another that is essentially intangible
and does not result in ownership of anything.
4. Product is a key element in the market
offering.
A company’s market offering often includes
both tangible goods and services. Each
component can be a minor or major part of
the total offer. Ex.
Pure tangible good
Pure services
Companies differentiate their offers by
developing and delivering total customer
experiences.
5. Experiences are
sometimes confused
with services, but
experiences are as
distinct from services as
services are distinct
from goods.
Whereas products and
services are external,
experiences exist only in
the mind of the
individual.
10. Three Levels:
The most basic level is the core benefit, which
addresses the question What is the buyer really
buying?. When designing products, marketers must
first define the core , problems-solving benefits or
services that consumers seek.
At the second level, product planners must turn the
core benefit into an actual product. They need to
develop product and services features, design, a
quality level, a brand name, and packaging.
Finally, product planners must build augmented
product around the core benefit and actual product
by offering additional consumer services and
benefits.
11. Consumer products – bought by final
customers for personal consumption.
Convenience products – Consumer product that
the customer usually buys frequently,
immediately, and with a minimum of comparison
and buying effort.
Shopping products – Consumer goods that the
customer, in the process of selection and
purchase, characteristically compares on such
bases as suitability, quality, price and style.
12. Specialty products – Consumer product with
unique characteristics or brand identification for
which a significant group of buyers is willing to
make a special purchase effort.
Unsought products – Consumer product that the
consumer either does not know about or knows
about but does not normally think of buying.
13. Industrial products – purchased for further
processing or for use in conducting a
business.
Materials and parts – includes raw materials and
manufactured material and parts.
Capital items – are industrial products that aid in
the buyer’s production or operations, including
installations and accessory equipment.
Supplies and services – Supplies are the
convenience products of the industrial field
because they are usually purchased with a
minimum of effort or comparison. Business
services include maintenance and repair services
and business advisory services.
14. Marketers have broadened the concept of a product to include
other market offerings. Such as:
Organization Marketing – consists of activities undertaken to
create, maintain or change the attitudes and behavior of
target consumers toward an organization.
Corporate Image Advertising – a major tool companies use
to market themselves to various publics.
Person Marketing - consists of activities undertaken to create,
maintain or change attitudes or behavior toward particular
people.
Place Marketing – involves activities undertaken to create,
maintain or change attitudes or behavior toward particular
places.
Ideas – can also be marketed.
Social Marketing – the design, implementation, and control
of programs seeking to increase the acceptability of a
social idea, cause, or practice among a target group.
15. Marketers make product and services decisions
at three levels:
1. Individual Product Decisions
2. Product Line Decisions
3. Product Mix Decisions
16. o Product Attributes
• Product Quality – the ability of a product
to perform it’s functions; it includes the
product’s overall durability, reliability,
precision, ease of operation and repair and
other valued attributes.
• Total Quality Management(TQM) – is an approach in
which all the company’s people are involved in
constantly improving the quality of products, services
and business processes.
17. Two Quality Level
Performance Quality – the ability of a
product to perform its functions.
Conformance Quality – freedom form
defects and consistency in delivering
a targeted level of performance.
• Product Features – are a competitive
tool for differentiating the company’s
product from competitor’s product.
• Product Style and Design – style simply
describes the appearance of a product
and design is the larger concept of style.
18. o Branding – gives the seller several advantage.
• Brand – a name, term, sign, symbol, or design, or a
combination of these, intended to identify the goods and
services of one seller or group of sellers and to
differentiate them from those of competitors.
o Packaging – the activities of designing and
producing the container or wrapper for a
product.
o Labeling – printed information appearing on or
with the package. It has been affected in
recent times by the following:
• Unit Pricing – stating the price per unit of standard
measure.
• Open Dating – stating the expected shelf life of the
product.
• Nutritional Labeling – stating the nutritional values
in the product.
19. o Product Line Decisions
• Product Line – a group of products that are closely
related because they function in a similar manner.
• Product Line Length – the number of items in the
product line.
Product Line Stretching – occurs when a company lengthen
its product line beyond its current range.
Product Line Filling – adding more items within the present
range of the line.
o Product Mix Decisions
• Product Mix or Product Assortment – the set of all product
lines and items that a particular seller offers for sale.
1. Product Mix Width – refers to the number of different product
lines the company carries.
2. Product Mix Length – the total number of items the company
carries within its product lines.
3. Product Line Depth – the number of versions offered of each
product in the line.
4. Consistency – how closely related the various product lines are
in end use, production requirements, distribution channels, or
some other way.
20. A strong brand is a valuable asset.
Brand Equity – the positive differential
effect that knowing the brand name has on
customer response to the product or
service.
Brand Valuation – the process of estimating
the total financial value of a brand.
Customer Equity – the value of the
customer relationship that the brand
creates.
21.
22. Marketers need to position their brands clearly
in target customer’s minds. They can position
brands at any of three levels.
At the lowest level, they can position the
brand on product attributes. Consumers are
interested in what the attributes will do for
them.
A brand can be better positioned by associating
it’s name with a desirable benefit.
The strongest brands are positioned on beliefs
and values. These brands pack an emotional
wallop.
23. A good name can add greatly to a product’s
success.
SELECTION
1. It should suggest something about the product’s
benefits and qualities.
2. It should be easy to pronounce, recognize and
remember.
3. The brand name should be distinctive.
4. It should be extendable.
5. The name should translate easily into foreign
languages.
6. It should be capable of registration and legal
protection.
Once chosen, the brand name must be protected.
24. Manufacturer’s Brands – national brand
Private Brands – a brand created and owned
by a reseller of a product or service.
Licensing – can provide an instant and proven
brand name.
Co-Branding – the practice of using the
established brand names of two different
companies on the same product.
25. Line Extensions – using a successful brand name
to introduce additional items in a given product
category under the same brand name, such as
new flavors, forms, colors, added ingredients, or
package sizes.
Brand Extensions – using a successful brand name
to launch a new or modified product in a new
category.
Multibrands – offers a way to establish different
features and appeal to different buying motives.
New Brands – a company may create a new brand
name when it enters a new product category for
which none of the company’s current brand
names is appropriate.
26. Service industry vary greatly.
Governments – offers services through courts,
employment services, hospitals, military
services, police and fire departments, postal
service and schools.
Private-not-for-profit Organizations – offers
services through museums , charities, churches,
colleges, foundations and hospitals.
Business Organizations – offers services through
airlines, banks, hotels, insurance companies,
consulting firms, medical and law practices,
entertainment companies, real estate firms,
advertising and research agencies and retailers.
27.
28. Just like manufacturing businesses, good
service firms use marketing to position
themselves strongly in chosen target
markets.
SERVICE PROFIT CHAIN – links service firms
profits with employee and customer
satisfaction.
Internal Service Quality
Satisfied and Productive Service Employees
Greater Service Value
Satisfied and Loyal Customers
Healthy Service Profits and Growth
29.
30. Internal Marketing – marketing by a service
firm to train and effectively motivate its
customer contact employees and all the
supporting service people to work as a team
to provide customer satisfaction.
Interactive Marketing - marketing by a
service firm that recognizes that perceived
service quality depends heavily on the
quality of buyer-seller interaction.
31. Ritz-Carlton, a chain of luxury hotels renowned
for outstanding service, caters to the top 5
percent of corporate and leisure travellers.
His success is based on a simple philosophy: To
take care of customers, you must first take
care of those who take care of customers.
Satisfied employees deliver high service
value, which then creates satisfied
customers. Satisfied customers, in turn,
create sales and profits for the company.
32. Managing Service Differentiation
The solution to price competition is to develop a
differentiated offer, delivery and image.
Managing Service Quality
Customer retention is perhaps the best measure of
quality – a service firms’ ability to hang on to its
customers depends on how consistently it delivers
value to them.
Managing service Productivity
We often think of technology’s power to save time
and costs in manufacturing companies, it also has
great and often untapped potential to make service
workers more productive.
33. Product Decisions and Social Responsibility
Marketers should consider carefully a number of
public policy issues and regulations involving
acquiring or dropping products, patent
protection, product quality and safety, and
product warranties.
International Product and Services Marketing
Companies must respond to the differences by
adapting their product offering.