Process Improvement Project Process Identification In this paper, a process that will be improved through the DMAIC methodology will be identified. In this case, the process to be evaluated is the service offered to an a la carte menu (Nandakumar et al., 2020). This is a type of menu whereby the food is prepared after being ordered by a customer. In this process, the first step is the customer entering the store. The second process is the waiter approaching the customer and asking them the meal that they want to take. After taking the order, the waiter then takes the order to the chef so that it may be prepared. When the order is prepared, the food is then taking to the customers and they pay after receiving all the services needed. High-level Processes The high-level processes, in this case, including taking the customer’s order. In this process, the waiting staff ensures that they get the order right before taking the order to be cooked. The other high-level process is cooking the order. That entails using all the ingredients required to ensure that the food cooked is of high quality. The third high-level process is serving the customer with the food. That ensures that the customer receives the order that they wanted. The last high-level process s making payments. After the customer is satisfied with the services, they pay for their services before walking away. Inefficiencies Some inefficiencies have been identified in the process and they should be corrected for better service provision. One of the inefficiencies is that the customers are not provided with the menu unless they ask for it. They should be provided with the menu and be given some time to choose the food they want. The second inefficiency is that the waiting staff does not consult the payment method the customers want to use. Additionally, since it is an a la carte menu, the customers have to wait for some time before being served. Thus, they should be engaged in activities that will help them to pass the time. References Nandakumar, N., Saleeshya, P. G., & Harikumar, P. (2020). Bottleneck identification and process improvement by lean six sigma DMAIC methodology. Materials Today: Proceedings, 24, 1217-1224. MGT 4399:​ Quality Management Module 4 Case Study Assignment: ​Creating a Data Collection Plan Guidelines and Rubric Before measuring process data, it is important to first create a data collection plan. This is a detailed document describing the exact steps needed to gather the right quantity of targeted data items in a cost-effective manner. This data plan should facilitate collecting and measuring relevant data needed to evaluate the process problem. For this assignment, you will refer back to the Case Study: Applying Lean Six Sigma in a Financial Services Firm (pp. 56-59) in ​An Introduction to Six Sigma & Process Improvement​ and create a brief data collection plan based on the case study. Specifically, be sure to address the followi ...

1. Process Improvement Project
Process Identification
In this paper, a process that will be improved through the
DMAIC methodology will be identified. In this case, the
process to be evaluated is the service offered to an a la carte
menu (Nandakumar et al., 2020). This is a type of menu
whereby the food is prepared after being ordered by a customer.
In this process, the first step is the customer entering the store.
The second process is the waiter approaching the customer and
asking them the meal that they want to take. After taking the
order, the waiter then takes the order to the chef so that it may
be prepared. When the order is prepared, the food is then taking
to the customers and they pay after receiving all the services
needed.
High-level Processes
The high-level processes, in this case, including taking the
customer’s order. In this process, the waiting staff ensures that
they get the order right before taking the order to be cooked.
The other high-level process is cooking the order. That entails
using all the ingredients required to ensure that the food cooked
is of high quality. The third high-level process is serving the
customer with the food. That ensures that the customer receives
the order that they wanted. The last high-level process s making
payments. After the customer is satisfied with the services, they
pay for their services before walking away.
Inefficiencies
Some inefficiencies have been identified in the process and they

2. should be corrected for better service provision. One of the
inefficiencies is that the customers are not provided with the
menu unless they ask for it. They should be provided with the
menu and be given some time to choose the food they want. The
second inefficiency is that the waiting staff does not consult the
payment method the customers want to use. Additionally, since
it is an a la carte menu, the customers have to wait for some
time before being served. Thus, they should be engaged in
activities that will help them to pass the time.
References
Nandakumar, N., Saleeshya, P. G., & Harikumar, P. (2020).
Bottleneck identification and process improvement by lean six
sigma DMAIC methodology. Materials Today: Proceedings, 24,
1217-1224.
MGT 4399: Quality Management
Module 4 Case Study Assignment: Creating a Data Collection
Plan
Guidelines and Rubric
Before measuring process data, it is important to first create a
data collection plan. This is a detailed document describing the
exact steps
needed to gather the right quantity of targeted data items in a
cost-effective manner. This data plan should facilitate
collecting and measuring
relevant data needed to evaluate the process problem.

3. For this assignment, you will refer back to the Case Study:
Applying Lean Six Sigma in a Financial Services Firm (pp. 56-
59) in An Introduction
to Six Sigma & Process Improvement and create a brief data
collection plan based on the case study.
Specifically, be sure to address the following to complete this
assignment:
● Identify the questions or problem to address
● Describe the type of data needed and available
● Identify the form in which the data is needed
● Explain how the data will be measured
● Determine whether data samples suffice, and if so, how much
will be needed
● Explain how the data will be displayed
Guidelines for Submission: Your assignment should be
submitted as a Microsoft Word document, about three
paragraphs in length, with
double spacing, 12-point Times New Roman font, 1-inch
margins, and any sources cited in APA format.
Instructor Feedback: This activity uses an integrated rubric in
Blackboard. Students can view instructor feedback in the Grade
Center.
Rubric
Criteria Exemplary (100%) Needs Improvement (75%) Not
Evident (0%) Value
Questions or
Problem

4. Identifies the questions or problem to
address.
Identifies the questions or problem to
address, but is unclear or inaccurate.
Does not identify the questions or problem
to address.
18
Data Type Describes the type of data needed and
available.
Describes the type of data needed and
available, but is unclear or inaccurate.
Does not describe the type of data
needed and available.
18
MGT 4399: Quality Management
Data Form Identifies the form in which the data is
needed.
Identifies the form in which the data is
needed, but is unclear or inaccurate.

5. Does not identify the form in which the
data is needed.
18
Measurement Explains how the data will be measured. Explains
how the data will be measured,
but is unclear or inaccurate.
Does not explain how the data will be
measured.
18
Samples Determines whether data samples suffice,
and if so, how much will be needed.
Determines whether data samples suffice,
and if so, how much will be needed, but is
unclear or inaccurate.
Does not determine whether data
samples suffice, and if so, how much will
be needed.
10
Display Explains how the data will be displayed. Explains how
the data will be displayed,
but is unclear or inaccurate.
Does not explain how the data will be
displayed.
18

6. Total = 100%
LEANING-OUT A PROCESS
2
Leaning-Out a Process
I have been admitted to the hospital and I am needed to fill in
some duplicate documents to be assigned a bed as an in-patient.
Filling in the duplicate documents needed for my admission
results to waste of inappropriate processing since one copy of
the documents should be sufficient for the admission process.
(Hallam, C. R. (2018). This in turn will lead to waste of
unnecessary inventory where the hospital will then have more
document inventory than is required. These methodical
problems result in augmented lead time, hinders swift
identification of patients and problems. This in turn will result
to waste of waiting, where the patient’s time will be used
unproductively while the hospital personnel is searching for
duplicated documents in their increased inventory.
To address the excessive paperwork as a waste from
inappropriate processing, the hospital could apply an SOP
(Standard Operating procedures) to offer printed directives for
all its workers. These SOPs will make sure the standardization
of approaches across personnel and shifts, mixed with on-the-
job training, is an extremely effective way to enhance the
excellence of service as well as guaranteeing the lessening of
overprocessing. (de Barros, L. B. (2021). To implement the new
SOPs, the facility should start by facilitating culture change in
the hospital, motivating incessant enhancement in procedures,
and enabling clear communication and collaboration.
To address the waste from unnecessary inventory, the hospital
should apply a value streaming mapping tool. This technique

7. would be used to generate a graphic guide of every constituent
essential to deliver services in the hospital with the objective of
evaluating and improving the entire procedure. Thereby, the
tool will detect the problem of unnecessary inventory and
enable the personnel to optimize the process. Value stream
mapping could be implemented in the hospital by means like
facilitating culture change in the hospital, motivating incessant
enhancement in procedures, and enabling clear communication
and collaboration.
To address the waiting waste, the facility could apply a takt
time tool. This tool calculates the time available apportioned by
demand. It is possible to evaluate procedures and patients and
use that data to restructure the processes Since time waste is a
result of a lack of synchronization of processes in the hospital,
calculation of takt time will lead to a streamlined process,
thereby minimizing waiting waste. (Bharsakade, R. S. (2021).
To implement the tool, the project manager should first gauge
distinct cycle times. They should then include that information
into the formula to compute takt time. To begin positioning the
facility procedures to the takt time, begin separating the work
that goes into procedures into non-value and value-adding
actions. This should be trailed by the elimination of non-value
adding time and offsetting the workload of the workers.
References
Hallam, C. R., & Contreras, C. (2018). Lean healthcare: scale,
scope and sustainability. International journal of health care

8. quality assurance.
Bharsakade, R. S., Acharya, P., Ganapathy, L., & Tiwari, M. K.
(2021). A lean approach to healthcare management using multi
criteria decision making. Opsearch, 1-26.
de Barros, L. B., Bassi, L. D. C., Caldas, L. P., Sarantopoulos,
A., Zeferino, E. B. B., Minatogawa, V., & Gasparino, R. C.
(2021). Lean Healthcare Tools for Processes Evaluation: An
Integrative Review. International Journal of Environmental
Research and Public Health, 18(14), 7389.
MGT 4399: Quality Management
Module 4 Journal: Creating a Detailed Process Map
Guidelines and Rubric
In this journal assignment, you are to create a process map to
visually display all the steps and decision points in the process
you have been
exploring throughout the previous modules’ journals. A process
map or flowchart describes the flow of activities from inputs to
outputs and the
relationships between the various process steps.
For this journal assignment you will create a detailed (graphical
or tabular) process flowchart for your process using either a
flowchart or
numbering sequence—refer to How to Make a Process Map.
Your process flowchart must include the following critical

9. elements:
● Identify and sequence the process steps
● Illustrate the as-is process as a sequence of activities
● Identify any decision points as appropriate
● Identify the department’s or individual’s roles involved in the
process
● Indicate problem areas with an asterisk accompanied by an
explanation
Guidelines for Submission: Your journal entry should include
an attachment or link to either a flowchart or numbering
sequence of a process.
Instructor Feedback: This activity uses an integrated rubric in
Blackboard. Students can view instructor feedback in the Grade
Center.
Rubric
Criteria Exemplary (100%) Needs Improvement (75%) Not
Evident (0%) Value
Process
Steps
Identifies and sequences the process
steps.
Identifies and sequences the process steps. Does not identify
and sequence the
process steps.
18
As-is

10. Process
Illustrates the as-is process as a
sequence of activities.
Illustrates the as-is process as a sequence of
activities.
Does not illustrate the as-is process as
a sequence of activities.
18
Decision
Points
Identifies any decision points as
appropriate.
Identifies any decision points as appropriate. Does not identify
any decision points
as appropriate.
18
https://www.lucidchart.com/pages/process-mapping/how-to-
make-a-process-map
https://www.lucidchart.com/pages/process-mapping/how-to-
make-a-process-map
MGT 4399: Quality Management

11. Roles Identifies the department’s or
individual’s roles involved in the
process.
Identifies the department’s or individual’s roles
involved in the process.
Does not identify the department’s nor
individual’s roles involved in the
process.
18
Problem
Areas
Indicates problem areas with an
asterisk accompanied by an
explanation.
Indicates problem areas with an asterisk
accompanied by an explanation.
Does not indicate problem areas with
an asterisk accompanied by an
explanation.
18
Mechanics No grammar or spelling errors that
distract the reader from the content. All
sources used are cited using APA
Style, 6th ed.
Minor errors in grammar or spelling that distract

12. the reader from the content. All sources used are
cited using APA Style, 6th ed.
Major errors in grammar or spelling
that distract the reader from the
content and/or errors made in citing
sources using APA Style, 6th ed.
10
Total 100%