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PRINCIPLES OF SUSTAINABLE MARKETING
Tasmon Islam
Army IBA, Sylhet
3/5/2020
1
Tasmon Islam
Content
What is Sustainable Marketing ?
Sustainable marketing principles.
3/5/2020
2
Tasmon Islam
Sustainable Marketing:
• Sustainable marketing is an aspect of the larger field of
sustainable community development that meets the
needs of the present without compromising the ability
of future generations to meet their own needs.
Two Movements:
a) Consumerism
b) Environmentalism
3/5/2020
3
Tasmon Islam
Sustainable Marketing Principles:
1. Consumer-oriented Marketing
2. Customer-value Marketing
3. Innovative Marketing
4. Sense-of-mission Marketing
5. Societal Marketing
3/5/2020
4
Tasmon Islam
Consumer-oriented Marketing
• Focuses on the internal and external need of a business’s
customer.
• Monitors standards of customer satisfaction.
• Strives to meet the clientele’s needs and expectations related
to the service.
Benefits;
A firm can achieve marketing goals by concentrating
on consumer satisfaction. Those companies or firms achieve
better marketing performance.
3/5/2020
5
Tasmon Islam
Consumer-oriented marketing
Example :
There are many companies who followed consumer
oriented marketing process. Nestle Bangladesh ltd. Is an
example of consumer oriented company. They are very
much conscious of satisfying the wants needs and
demands of it’s consumers.
3/5/2020
6
Tasmon Islam
Customer-value marketing
• The difference between what a customer gets from a
product, and what they have to give in order to get it.
There are three ways a company can establish customer
value to its customer base:
3/5/2020
7
Tasmon Islam
Customer-value marketing
a) Provide the customer with the best cost.
b) Provide the customer with the best product.
c) Provide the customer with the best service
Modern marketing concept-
Customer oriented orga. chart
3/5/2020
8
Tasmon Islam
Customer-value marketing
Example:
There are many companies in the world which are
customer oriented. Among them Apple, Toyota motor
corporation, Google, Southeast airlines company are
very well known for their customer service.
3/5/2020
9
Tasmon Islam
Innovative Marketing
It’s a process where a product is marketed to the target
group by the help of ideas and process which were not
used earlier.
It can be done through changes in the product design,
launching the product in unique place, uniquely pricing
the product.
For example, Amazon was the first established online
bookseller. Shortly thereafter, companies like Barnes
and Noble started selling books online as well.
3/5/2020
10
Tasmon Islam
Innovative Marketing
Why do we need Marketing innovation:
 Steady decline in sales volume or revenue.
 Steady decline in profitability and return on
investment.
 Products or services offered are essentially
commodities with very little differentiation.
 Price competition dominates sales activity etc.
3/5/2020
11
Tasmon Islam
Sense-of-mission marketing
 An organization must define its mission in such away that
it has a broader social context rather than being merely
product oriented.
Example:
The mission of outdoor gear and apparel maker Patagonia might
be, “to sell cloths and outdoor equipment”. Patagonia states its
mission more broadly, as one of producing the highest quality
products while doing the least harm to the environment.
3/5/2020
12
Tasmon Islam
Societal Marketing
 Marketing that takes into society’s long term welfare
 The marketing of a social or charitable cause, such as an
environmental campaign.
3/5/2020
13
Tasmon Islam
Societal Marketing
Example:
Body shop is a cosmetic company found by ANITA
RODDICK. The company uses only plant based
materials for its products. It is against animal testing,
supports community trade, active self esteem, defend
human rights, and overall protection of the planet. Thus
Body shop is following the concept of Societal
marketing.
3/5/2020
14
Tasmon Islam
3/5/202015Tasmon Islam

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Principles of Sustainable Marketing

  • 1. PRINCIPLES OF SUSTAINABLE MARKETING Tasmon Islam Army IBA, Sylhet 3/5/2020 1 Tasmon Islam
  • 2. Content What is Sustainable Marketing ? Sustainable marketing principles. 3/5/2020 2 Tasmon Islam
  • 3. Sustainable Marketing: • Sustainable marketing is an aspect of the larger field of sustainable community development that meets the needs of the present without compromising the ability of future generations to meet their own needs. Two Movements: a) Consumerism b) Environmentalism 3/5/2020 3 Tasmon Islam
  • 4. Sustainable Marketing Principles: 1. Consumer-oriented Marketing 2. Customer-value Marketing 3. Innovative Marketing 4. Sense-of-mission Marketing 5. Societal Marketing 3/5/2020 4 Tasmon Islam
  • 5. Consumer-oriented Marketing • Focuses on the internal and external need of a business’s customer. • Monitors standards of customer satisfaction. • Strives to meet the clientele’s needs and expectations related to the service. Benefits; A firm can achieve marketing goals by concentrating on consumer satisfaction. Those companies or firms achieve better marketing performance. 3/5/2020 5 Tasmon Islam
  • 6. Consumer-oriented marketing Example : There are many companies who followed consumer oriented marketing process. Nestle Bangladesh ltd. Is an example of consumer oriented company. They are very much conscious of satisfying the wants needs and demands of it’s consumers. 3/5/2020 6 Tasmon Islam
  • 7. Customer-value marketing • The difference between what a customer gets from a product, and what they have to give in order to get it. There are three ways a company can establish customer value to its customer base: 3/5/2020 7 Tasmon Islam
  • 8. Customer-value marketing a) Provide the customer with the best cost. b) Provide the customer with the best product. c) Provide the customer with the best service Modern marketing concept- Customer oriented orga. chart 3/5/2020 8 Tasmon Islam
  • 9. Customer-value marketing Example: There are many companies in the world which are customer oriented. Among them Apple, Toyota motor corporation, Google, Southeast airlines company are very well known for their customer service. 3/5/2020 9 Tasmon Islam
  • 10. Innovative Marketing It’s a process where a product is marketed to the target group by the help of ideas and process which were not used earlier. It can be done through changes in the product design, launching the product in unique place, uniquely pricing the product. For example, Amazon was the first established online bookseller. Shortly thereafter, companies like Barnes and Noble started selling books online as well. 3/5/2020 10 Tasmon Islam
  • 11. Innovative Marketing Why do we need Marketing innovation:  Steady decline in sales volume or revenue.  Steady decline in profitability and return on investment.  Products or services offered are essentially commodities with very little differentiation.  Price competition dominates sales activity etc. 3/5/2020 11 Tasmon Islam
  • 12. Sense-of-mission marketing  An organization must define its mission in such away that it has a broader social context rather than being merely product oriented. Example: The mission of outdoor gear and apparel maker Patagonia might be, “to sell cloths and outdoor equipment”. Patagonia states its mission more broadly, as one of producing the highest quality products while doing the least harm to the environment. 3/5/2020 12 Tasmon Islam
  • 13. Societal Marketing  Marketing that takes into society’s long term welfare  The marketing of a social or charitable cause, such as an environmental campaign. 3/5/2020 13 Tasmon Islam
  • 14. Societal Marketing Example: Body shop is a cosmetic company found by ANITA RODDICK. The company uses only plant based materials for its products. It is against animal testing, supports community trade, active self esteem, defend human rights, and overall protection of the planet. Thus Body shop is following the concept of Societal marketing. 3/5/2020 14 Tasmon Islam