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1. BSBLDR403 Lead team effectiveness
Session 7
© 2015 Innovation and Business Industry Skills Council Ltd

2. Purpose of this presentation
At the end of this session, you should understand:
 reporting to management
 liaising with management about team issues and
progress
 communicating feedback from management to
the team
 communication methods
 final team review.
© 2015 Innovation and Business Industry Skills Council Ltd

3. Reporting to management
 Team leaders belong to more than one team:
 the team they lead
 the team in which they are a member.
 Team leaders seek support and encouragement
from their own team leader – their manager.
© 2015 Innovation and Business Industry Skills Council Ltd

4. Types of reports
The team leader will report regularly to management about:
 team plan and objectives
 team collaboration
 status of deliverables/objectives
 team or project issues
 solutions or strategies implemented to resolve problems
 risks
 resources or support required to achieve objectives
 budget – actual versus forecast/projected budget.
© 2015 Innovation and Business Industry Skills Council Ltd

5. Liaising with management
Liaising with management can be conducted in a variety
of forms, such as:
 weekly teleconference or videoconference, if team
members are remote
 meeting minutes
 written reports
 presentations, with slides, spreadsheets, or handouts
 one-on-one: team leader and manager.
© 2015 Innovation and Business Industry Skills Council Ltd

6. Reporting skills required
Some reporting skills examples are:
 report writing:
 provide a summary in bullet points
 limit content in a presentation to the key facts.
 presentation skills
 spreadsheet skills
 ability to set up a data projector and show a
presentation
 facilitation skills.
© 2015 Innovation and Business Industry Skills Council Ltd

7. Communicating feedback from
management to team
© 2015 Innovation and Business Industry Skills Council Ltd
Giving feedback
1. Be clear about what you want to say.
2. Emphasise the positive.
3. Focus on behaviour rather than the person.
4. Refer to behaviour that can be changed.
5. Be descriptive rather than evaluative.
6. Own the feedback – Use ‘I’ statements.
7. Be specific – Don’t generalise.
8. Be very careful with advice.
I. McGill and L. Beatty, 1994, Action learning: a practitioner’s guide,
Kogan Page, London, p. 159–163.

8. Evaluating your team
Before you adjourn and
leave a team forever, it’s a
good idea to reflect on
the team’s effectiveness
so that you can improve
for next time.
© 2015 Innovation and Business Industry Skills Council Ltd

9. Don’t forget …
Don’t forget to acknowledge the hard work of
your team:
 celebrate successes
 acknowledge team members’ contributions
 be sure that the organisation also knows the
outcomes and can acknowledge team members
 remember that small rewards make big
differences.
© 2015 Innovation and Business Industry Skills Council Ltd

10. Final review
 Review original scope
of the project.
 Identify the objectives
you achieved and did
not achieve.
 Document final
outcomes.
 Review planning
process and the work
schedule.
 Review issues that
arose throughout the
project.
 Seek and review
feedback from other
work teams and
management.
© 2015 Innovation and Business Industry Skills Council Ltd

11. Section summary
 Team leaders need presentation and reporting skills to
communicate to management.
 Reasons why team leaders liaise with management:
 to discuss team issues and problems
 to discuss team progress
 to seek support and advice.
 Not all feedback from management will be positive. The
team leader needs will need to prepare the impact of the
message on the team.
 Team leaders need to develop feedback skills that are
specific, and focus on behaviour, not the person.
© 2015 Innovation and Business Industry Skills Council Ltd

12. The next steps
You should now:
 Complete the self-paced learning activities in
Section 7 of the Student Workbook.
 Complete any outstanding self-paced activities
from previous sections in the Student Workbook.
 Complete and submit Assessment tasks.
© 2015 Innovation and Business Industry Skills Council Ltd