PRESENTATION - One-on-One Help
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This document summarizes the one-on-one technology help service provided by the library. Patrons can schedule an appointment of up to an hour with library staff to get assistance on using devices, platforms or learning new skills. Librarians will help with tasks like using e-readers, downloading ebooks or music, basic computer and software skills, email setup, resume building, and uploading photos but cannot provide technical support or repairs. The service helps patrons enjoy ebooks, keep kids occupied, apply for jobs, sell items online, and connect with family, as well as start businesses and save homes, enriching and empowering peoples' lives.
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Marnee Brick on Speech Therapy Telepractice at CASLPA 2009
Marnee Brick on Speech Therapy Telepractice at CASLPA 2009
The importance of Open Accessibility Data - Dennie Declercq
The importance of Open Accessibility Data - Dennie Declercq
PRESENTATION - One-on-One Help
- 1. One-on-One Help Presented by Jessica Enget
- 2. What It Is Patrons can schedule an appointment with Library Staff (Adult Dept) for up to an hour to receive One-on-One assistance on how to use a device, platform, or learn a new skill.
- 3. How It Works Librarian be all: Patron be like:
- 6. What It’s Not Diagnose/Repair Virus Scans Virus Removal Software download/installation Tech Support/ Troubleshoot home technology
- 7. What We Help With How-to-Use eReaders, Tablet, or Laptop Overdrive: eBook search & download Freegal: music search & download Computer Skills Using a mouse; Microsoft Word, Excel; Internet Use Email Set Up and Basic Use Facebook Online Job Application Walkthrough Create or Update a Resume Upload and organize photos to computer, Facebook or email.
- 8. What it Looks Like https://www.youtube.com/watch?v=xFA WR6hzZek
- 9. But seriously folks… Why does this matter?
- 10. How Valuable is this Service? We help people enjoy their travels with eBooks We provide a way to keep the kids occupied in the backseat (Hoopla) We helped people apply and obtain jobs We helped people sell goods and vehicles We helped people connect to family abroad Via Email, Facebook, Skype We helped someone start a home business
- 11. How Valuable is this Service? And, oh yeah: we helped somebody SAVE their home.
- 12. How Valuable is this Service? We enrich, empower, and improve quality of life.
- 14. Impromptu Readers Advisory If you enjoyed today’s presentation, you may also like:
- 15. Fin. P.S. Further questions about this service? See Jessica.