This document discusses anger management. It defines anger management as learning to recognize signs of anger and taking action to calm down and deal with situations positively. It discusses types of anger such as explicit anger which includes assaulting and aggressive behaviors, and implicit anger which includes veiled and suppressed anger. Causes of anger are also examined, such as grief, rudeness, tiredness, and injustice. The document outlines a three stage process of anger - thought, feeling, and action - and recommends ways to manage anger such as thinking before speaking, getting exercise, and using relaxation skills.

1. ANGER MANAGEMENT
By. CA. Sanjiv Nanda
FCA, LLB, MBA, B.Com

2. Objectives
• Definition.
• Types of Anger.
• Anger Matrix.
• Causes of Anger.
• Stages of Anger.
• How to Manage Anger.

3. Definition
• Anger management is the process of learning to recognize
signs that you're becoming angry, and taking action to calm
down and deal with the situation in a positive way.
• Anger management doesn't try to keep you from feeling anger
or encourage you to hold it in. Anger is a normal, healthy
emotion when you know how to express it appropriately
anger management is about learning how to do this.

4. What Makes People
Angry ?
• Grief - losing a loved one.
• Rudeness
• Tiredness
• Hunger
• Pain
• Withdrawal from drugs or some medications
• Some physical conditions, such as pre-menstrual syndrome
• Physical illness
• Mental illness
• Alcohol, some drugs, alcohol abuse, drug abuse
• Injustice

5. • Being teased or bullied
• Humiliation
• Embarrassment
• Deadlines
• Traffic jams
• Disappointment
• Sloppy service
• Failure
• Infidelity
• Burglary
• Financial problems
• Being told you have a serious illness.

6. Types of Anger
1. Explicit
• Assaulting
• Aggressive
• Hurtful
• Rebellious
2. Implicit
• Veiled
• Suppressed

7. 1. Assaulting:- Physical Attack.
2. Aggressive:- Criticism, Finding , Faults, Speaking Land.
3. Hurtful:- Lying, Stealing, Gossiping, Trouble Making.
4. Rebellious:- Open Defiance, Refusal to Talk, Taking Authority.
5. Veiled:- Distrust, Skepticism, Jealously, Envy.
6. Suppressed (Passive – Aggressiveness) :- Unresponsive, Overly nice,
always late victimized.
Types of Anger

8. Anger Matrix

9. When do you feel
Angry (Direct Causes)
• Someone around you doesn’t behave/work
according to your expectation.
• Someone disagrees with you in your views or
criticizes you.
• People don’t stand by their commitments.
• You are cheated by someone.
• If someone comes in your way of achieving your
goals.
• If you have been insulted etc.

10. • Eating disorders (What you eat and how?)
• Personal Organization.
• Reading Habits (What you read?)
• Disturbed Material life (Impotency or fragility)
• Hunger.
• Other external factors like bad weather, traffic,
pollution, financial losses etc.
When do you feel Angry
(Indirect Causes)

11. Three Stages of
Anger
 Thought.
 Feeling.
 Action.
• If the Anger to be controlled, this has to be done at the
first stage. At later stages it is difficult to control the
anger if not impossible.

12. Controlling the Anger
• First step is to understand if another one is in the
state of Anger.
• Change in Posture.
• Drink Water.
• Supplications.
• Ablution.
• Cold Water Treatment.
• Breathing Exercise.

13. Level - 2
• Reduce violent stimuli.
• Find & prompt the frustrating factors.
• Find company of sober & decent friends.
• Do not respond in violent/harsh words.
• Mild Exercise (e.g. – A brisk walk)
• Visualization (Relaxation)
• Symptom Substitution Techniques.
• Abdominal Breathing.

14. Level - 3
•Realize the consequences.
•Forgiveness.
•Development of a strong vision.
•Reduce Expectations.

15. How to Manage Anger ?
• Think before you speak
• Once you're calm, express your anger
• Get some exercise
• Take a timeout
• Identify possible solutions
• Stick with 'I' statements
• Don't hold a grudge
• Use humor to release tension
• Practice relaxation skills
• Know when to seek help

16. CA. Sanjiv Nanda
Smarthead Consultants pvt. LtD.
NDR & Co. , Chartered Accountants
You Tube Channel :- Seek Expert Business Advice
Personal Id :- ca.sanjiv.nanda@gmail.com
Personal id ;- sanjiv.nanda@gmail.com
sanjiv.nanda@smartheadconsulting.com
https://www.youtube.com/channel/UCmmx2GFXeoF-DNtNjwnpYJA
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