Business analysts and project management professionals were empowered by learning to translate systems thinking principles they already know and use, into understanding how to work effectively with teams and conflict. Testimonial: “Edree had participants work with each other to map out/diagram work groups and the relationships therein. The session was enlightening for participants as they walked away with tools to help them understand and deal with troublesome aspects of leading in organizations. I look forward to working with Edree again.” Keith Mutch, Business Analysts Board

1. Think Systemically-
Act Intelligently
Systems Thinking to Enhance
Collaboration and BA
Effectiveness
By Edree Allen-Agbro

2. Learning Points
 Learn to apply systems thinking and analysis to the
most important systems in your work- People
Systems
 Apply what you learn to your existing client system
for richer stakeholder analysis
 Increase your emotional and social intelligence by at
least 2.3%, thereby enhancing your capacity to
serve your clients.

3. PEOPLE SYSTEMS

4. Agile (Lean) Manifesto
75% Focus on People!
Individuals and Interactions over processes
and tools
Customer Collaboration over contract
negotiation
Responding to Change over following a plan

5. Strengths of BA’s and PM’s
 Position
 Trends
 Analytical Expertise
 Systems Thinking

6. People Systems
Thought Systems or Mindsets
Behavior Systems or Culture

7. “Similarly, thought is a system. “
David Bohm
Quantum Physicist

9. Work as War
“When the War mindset (is in place)…people
tend to automatically separate into “us
against them” rather than connect;
antagonize rather than influence; and
compete rather than collaborate.”
Edree Allen-Agbro
Co-Author, Awakening the
Workplace, Volume 3

10. Work as S&M
(Paraphrased Quote)
“…the central credo of responsible S&M practitioners
is “safe, sane and consensual…and that’s where the
similarities stop…the workplace is often unsafe,
sometimes insane and rarely consensual.”
Lisa Robyn
Author of The Corporate
Dominatrix

11. Group System Mapping 101
Male
Female
Influence
Mutual Influence
Conflict Mild/Temp
Conflict Strong/Chronic
Thoughts
Strong Relationship
Emerging Relationship

12. Group Process Analysis
 Actions
 Interactions
 Reactions
 Inner Actions
 Inactions

13. Benefits
 Richer information to the Stakeholders
 Increased Emotional Intelligence
 Increased Social Intelligence
 Surfaces “Hidden” Agendas

14. Most Important Parts of People
Systems for You to Focus On

15. Your Part!
 Your Self Awareness and Self Management
Your Emotional Intelligence
 Your Other Awareness and Ability to
Collaborate With and Influence Others
Your Social Intelligence

16. Payoff for Individuals and the
Stakeholder/People System
 Emotional Intelligence
 Understand self in relation to others
 Monitor and regulate own actions and reactions
more effectively
 Social Intelligence
 Understand each other more fully
 Better communicate with, relate to and
collaborate with others

17. Your Progress
1 100
1 100

18. Learning Points
 Learn to apply systems thinking and analysis to the most
important systems in your work- People Systems
 Apply what you learn to your existing client system for richer
stakeholder analysis
 Increase your emotional and social intelligence by at least
2.3%, thereby enhancing your capacity to serve your clients.

19. Think about People
Systems
Act with Greater
People Intelligence
Edree@edreeallenagbro.com
Interpersonal Skill Coaching