The Library of National Congress is a library founded 120 years ago to provide support for the National Congress of Chile. It contains over 200,000 objects including books, periodicals, and databases. The library provides several services to congresspeople and the public including access to Chilean laws, histories of congresspeople, and territorial information systems. The head of the new Digital Services department is working to modernize technology, improve processes, and shift the library's focus to better serve the needs and concerns of clients, especially congresspeople.
CRTL-ALT-DEL to ALT-GOV by Joan Batlle MonserratForesight Gent
This presentation was meant for the #OpenGovernance session in Ghent on 11 June 2018 CRTL-ALT-DEL to ALT-GOV as part of the Eurocities #Cities4Europe campaign. All copyright belongs to Joan Batlle Monserrat
Data-driven urbanism (Amsterdam, Jan 2017)robkitchin
This talk details the shift from data-informed urbanism to data-driven urbanism, the use of urban big data and smart city technologies in urban governance, and outlines various concerns and critiques.
The ethics of urban big data and smart citiesrobkitchin
This presentation discusses the ethical, privacy and security implications of urban big data and smart city technologies and forwards a set of potential solutions for minimizing harms.
Talk presented at TILT, Tilburg University, Netherlands, 14th March 2019. Relates to the book: Cardullo, P., di Feliciantonio, C. and Kitchin, R. (eds) (2019, June, in press) The Right to the Smart City. Emerald.
Cities around the world are pursuing a smart cities agenda in which digital technologies are used to manage cities. In general, these initiatives are promoted and rolled-out by governments and corporations and enact various forms of top-down, technocratic governance and reproduce neoliberal governmentality. Despite calls for the smart city agenda to be more citizen-centric and bottom-up in nature, how this translates into policy and initiatives is still weakly articulated and practiced. Indeed, there is little meaningful engagement by key stakeholders with respect to rights, citizenship, social justice, commoning, civic participation, co-creation, ethics, and how the smart city might be productively reimagined and remade. This talk advocates for the Right to the Smart City and considers how to produce a genuinely humanizing smart urbanism, both with respect to setting out a normative vision for smart cities rooted in ideas of fairness, equity, care, democracy and the public good, and enacting this vision through citizen-centric tactics.
CRTL-ALT-DEL to ALT-GOV by Joan Batlle MonserratForesight Gent
This presentation was meant for the #OpenGovernance session in Ghent on 11 June 2018 CRTL-ALT-DEL to ALT-GOV as part of the Eurocities #Cities4Europe campaign. All copyright belongs to Joan Batlle Monserrat
Data-driven urbanism (Amsterdam, Jan 2017)robkitchin
This talk details the shift from data-informed urbanism to data-driven urbanism, the use of urban big data and smart city technologies in urban governance, and outlines various concerns and critiques.
The ethics of urban big data and smart citiesrobkitchin
This presentation discusses the ethical, privacy and security implications of urban big data and smart city technologies and forwards a set of potential solutions for minimizing harms.
Talk presented at TILT, Tilburg University, Netherlands, 14th March 2019. Relates to the book: Cardullo, P., di Feliciantonio, C. and Kitchin, R. (eds) (2019, June, in press) The Right to the Smart City. Emerald.
Cities around the world are pursuing a smart cities agenda in which digital technologies are used to manage cities. In general, these initiatives are promoted and rolled-out by governments and corporations and enact various forms of top-down, technocratic governance and reproduce neoliberal governmentality. Despite calls for the smart city agenda to be more citizen-centric and bottom-up in nature, how this translates into policy and initiatives is still weakly articulated and practiced. Indeed, there is little meaningful engagement by key stakeholders with respect to rights, citizenship, social justice, commoning, civic participation, co-creation, ethics, and how the smart city might be productively reimagined and remade. This talk advocates for the Right to the Smart City and considers how to produce a genuinely humanizing smart urbanism, both with respect to setting out a normative vision for smart cities rooted in ideas of fairness, equity, care, democracy and the public good, and enacting this vision through citizen-centric tactics.
The ethics and risks of urban big data and smart citiesrobkitchin
This slidedeck provides a brief introduction to the ethics and risks associated with urban big data and smart cities and was presented at the launch of the Institute for Data, Systems and Society at MIT, Sept 2016
This paper was presented at the 'Towards a Magna Carta for Data' workshop at the RDS in Dublin, Sept 17th. It discusses how considerations of the ethics of big data consist of much more than the issues of privacy and security that it often gets boiled down to, and argues that the various ethical issues related to big data are multidimensional and contested; vary in nature across domains, and which ethical philosophy is adopted matters to the deliberation over data rights.
The Real-Time City? Data-driven, networked urbanism and the production of sm...robkitchin
Keynote talk presented at IGU Urban conference in Dublin, August 9th. The paper discusses the transition from data-informed to data-driven, smart cities and the impact of such a transition on city governance and wider society.
Some simplified slides I developed to use in briefings and discussions about “data sharing” and the “data sharing” provisions in the Digital Economy Bill (now Digital Economy Act)
Big data and smart cities: Key data issuesrobkitchin
This presentation was delivered at the first meeting of the Irish Government Data Forum, July 14th 2015. It was designed to provide an overview of key data issues related to smart cities in order to set the scene for a discussion about the kinds of data issues the forum might explore across a range of domains.
Tampa eGovernment Best Practices (English version)Steven Cantler
The City of Tampa participated in a municipal E-Governance best practices program between Mainland China, Taiwan and the United States. From June 29, 2007 to July 11, 2007, a delegation of four American specialists traveled to mainland China and Taiwan to lead workshops with their professional counterparts. The cities they visited during a two-week period included Beijing, Hangzhou (capital city of Zhejiang Province in eastern China) and Taichung (in central Taiwan). The workshop sessions were designed to provide a comparative examination of e-governance practices and the ways in which municipalities interact with citizens, business and interest groups. Tampa’s presentation was titled “Focus on Citizens” Design Strategies, Products and Services -- empowering citizens to conduct business online at their convenience.
By Pro Bono Net—A reprise of a popular topic, this year we present examples of new innovations in technology to support pro bono in an Ignite-style format. The special Pre-Celebrate Pro Bono Week Webinar will cover various technologies in use by pro bono lawyers, as well as tips on how to make these technologies more effective and helpful for their pro bono programs.
Proposal: A new City of Oakland Technology Commission Phil Wolff
Many of Oakland's tech challenges could benefit from public-private leadership. This is a rough draft presentation of the text at http://oaklandwiki.org/Technology_Commission_Proposal
Publishing web content tailored to audiences / Liberando contenido a la med...congresochile
How the National Library Congress is delivering content to differents audiences. Presentarion for IFLA 2011 in San Juan de Puerto Rico. Biblioteca del Congreso Nacional de Chile. National Library Congress.
National Identity ICT Defence and Intelligence StrategyGuy Huntington
Examines:
* Significant risk of governments being held for ransom from malware attacks on their national ICT infrastructure
* Lays out high level requirements for:
- Privacy
- Malware and denial of service attack defence
- High availability
clearzoning: an economic development strategyjillbahm
This short presentation shows how everyday technology can be used to transform zoning codes into easy-to-use electronic documents that are searchable, hyperlinked, and filled with graphics that illustrate development regulations. A clear and more visual zoning code can be an economic development tool and lead to cost-savings and efficiency.
The ethics and risks of urban big data and smart citiesrobkitchin
This slidedeck provides a brief introduction to the ethics and risks associated with urban big data and smart cities and was presented at the launch of the Institute for Data, Systems and Society at MIT, Sept 2016
This paper was presented at the 'Towards a Magna Carta for Data' workshop at the RDS in Dublin, Sept 17th. It discusses how considerations of the ethics of big data consist of much more than the issues of privacy and security that it often gets boiled down to, and argues that the various ethical issues related to big data are multidimensional and contested; vary in nature across domains, and which ethical philosophy is adopted matters to the deliberation over data rights.
The Real-Time City? Data-driven, networked urbanism and the production of sm...robkitchin
Keynote talk presented at IGU Urban conference in Dublin, August 9th. The paper discusses the transition from data-informed to data-driven, smart cities and the impact of such a transition on city governance and wider society.
Some simplified slides I developed to use in briefings and discussions about “data sharing” and the “data sharing” provisions in the Digital Economy Bill (now Digital Economy Act)
Big data and smart cities: Key data issuesrobkitchin
This presentation was delivered at the first meeting of the Irish Government Data Forum, July 14th 2015. It was designed to provide an overview of key data issues related to smart cities in order to set the scene for a discussion about the kinds of data issues the forum might explore across a range of domains.
Tampa eGovernment Best Practices (English version)Steven Cantler
The City of Tampa participated in a municipal E-Governance best practices program between Mainland China, Taiwan and the United States. From June 29, 2007 to July 11, 2007, a delegation of four American specialists traveled to mainland China and Taiwan to lead workshops with their professional counterparts. The cities they visited during a two-week period included Beijing, Hangzhou (capital city of Zhejiang Province in eastern China) and Taichung (in central Taiwan). The workshop sessions were designed to provide a comparative examination of e-governance practices and the ways in which municipalities interact with citizens, business and interest groups. Tampa’s presentation was titled “Focus on Citizens” Design Strategies, Products and Services -- empowering citizens to conduct business online at their convenience.
By Pro Bono Net—A reprise of a popular topic, this year we present examples of new innovations in technology to support pro bono in an Ignite-style format. The special Pre-Celebrate Pro Bono Week Webinar will cover various technologies in use by pro bono lawyers, as well as tips on how to make these technologies more effective and helpful for their pro bono programs.
Proposal: A new City of Oakland Technology Commission Phil Wolff
Many of Oakland's tech challenges could benefit from public-private leadership. This is a rough draft presentation of the text at http://oaklandwiki.org/Technology_Commission_Proposal
Publishing web content tailored to audiences / Liberando contenido a la med...congresochile
How the National Library Congress is delivering content to differents audiences. Presentarion for IFLA 2011 in San Juan de Puerto Rico. Biblioteca del Congreso Nacional de Chile. National Library Congress.
National Identity ICT Defence and Intelligence StrategyGuy Huntington
Examines:
* Significant risk of governments being held for ransom from malware attacks on their national ICT infrastructure
* Lays out high level requirements for:
- Privacy
- Malware and denial of service attack defence
- High availability
clearzoning: an economic development strategyjillbahm
This short presentation shows how everyday technology can be used to transform zoning codes into easy-to-use electronic documents that are searchable, hyperlinked, and filled with graphics that illustrate development regulations. A clear and more visual zoning code can be an economic development tool and lead to cost-savings and efficiency.
clearzoning: an economic development strategyDavid Birchler
This brief presentation illustrates how today\'s technology can transform municipal zoning codes into easy-to-use electronic documents that are searchable, hyperlinked, and feature graphics (in place of words) to illustrate development regulations. A clear and more visual zoning code can lead to internal cost-savings and efficiency, while attracting economic development with its 24/7 availability.
Clearzoning gives local governments a clear advantage when seeking to attract quality development and improve customer service. Clearzoning is clear and connected.
CODIT strives to be your trusted partner for government affairs.
Our mission is to help enterprises and institutions to stay on top of important legislative changes, policy trends, and stakeholder developments by leveraging our patented technology and extensive real-time big data.
With our dedicated national assembly and policy team, we work with you to build strong government affairs strategies and action plans that deliver results.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
4. Library of National CongressLibrary of National Congress
Studies and
Publications
Production of
Information
Resources
Legislative and
documentary
services
Administration and
Finance
Computation Law Bill Input Unit
Integrated System
of Territorial
Information
Networked
Information
Services and
Systems
5. Library of National CongressLibrary of National Congress
Studies and
Publications
Production of
Information
Resources
Legislative and
documentary
services
Administration and
Finance
Law Bill Input Unit
Integrated System
of Territorial
Information
Digital Services
6. Library of National Congress
Founded 120 years ago to provide support for both Houses of the
National Congress: Chamber of Deputies and Senate
Headquartered in the National Congress building (Valparaíso), with 160
employees
Contains 229,161 objects, including books, pamphlets, rare books and
special collections, together with 109,314 Chilean and foreign
magazines and journals, more than 4 million press articles and 14 data
bases
7.
8.
9. Library of National Congress
Services
Chilean law: full text of 177,000 laws and rules
Congressperson histories: full text speeches (in both paper and electronic
formats)
History of the Law: background material related to Bill passage (in both
paper and electronic formats)
Treaties, from 1814, to date (full text)
On-line catalogue, with 140,000 titles
10. Library of National Congress
Services
Law Passage Information System, with the Bill passage history of every
law
Legislative Assistant: information on current Bill passage, including
bibliographies, press, foreign law, studies and briefings
Congressperson biographies
Integrated System of Territorial Information: combines 1,400 variables
for complete analysis of local realities
11. Library of National Congress
Congressperson advisory services
Studies and briefing papers
Background papers for Congressperson speeches and presentations
Summaries and specialized publications
Press dossiers: on issues of Congressperson or national interest
22. Law
Senate
Chamber of
Deputies
motion or message motion or message
President
Bill
tracking
System
Bill
tracking
System
History
of the law
System
History
of the law
System
Laws = n
Law
System:
LEGIS
Law
System:
LEGIS
Law bills = m
Parliamentary
work
Parliamentary
work
Official gazette
History
of the law
System
History
of the law
System
Parliamentary
work
Parliamentary
work
23. LEGIS system
Official gazette Library of National Congress
Law 20000
1.- abc
2.- def
3.- ghi
Law 20000
(original)
1.- abc
2.- def
3.- ghi
24. LEGIS system
Official gazette Library of National Congress
Law 20345
1.- modifies
law 20000
Art. 1
changes a
for xyz
Law 20000
Law 20345
(original)
1.- abc
2.- def
3.- ghi
(updated)
1.- xyzbc
2.- def
3.- ghi
Law 20345
1.- modifies
law 20000
Art. 1
changes a
for xyz
26. And next?
Here we are…
but how about the future?
Technology
(what we will use)
Technology
(what we will use)
Change
(how we do things)
Change
(how we do things)
27. Technology: discontinuities
Discontinuities make it impossible to forecast the future by
extrapolating the past
Discontinuities are periods of rapid change, triggered by IT advances
Rapid technology evolution will continue, driving significant
discontinuities during the next decade:
– Automated customer service will become the primary interface for the majority of
business relationships
– By packaging business processes as software components, Web services will drive
new software pricing and delivery models, and more dynamic competition
– The prevalence of “wearables” will lead to commerce and service opportunities as
significant as those resulting from the wired Web
– The “tagging” industry will modify consumer buying behavior and drive new
industries around the ownership of “tags”
28. Automated customer service
Enabling Technologies
• NLP, speech recognition, and knowledge maps for search and analytics
• Personalization and alerting
Business Drivers
• Strong ROI
• Customer acceptance, benefit from reduced costs
• Increased access points (mobile, home networks)
Inhibitors
• Consumer backlash on multiple levels
• Increasing complexity of goods and services
29. Web Services
Enabling Technologies
• SOAP/HTTP for transport
• UDDI for registry and discovery
• E-business XML standards
• Security and trust frameworks
• Event notification
Business Drivers
• Increasing “Web” software culture
• Componentization of e-business processes
Inhibitors
• Technical obstacles: security, network impact, service discovery,
service switching and a lack of standards
• A lack of proven business models and trusted networks
30. Wearables
Enabling Technologies
• Ubiquitous, reliable wireless
• Heads-up and flexible displays
• Speech recognition
• Personal-area networks (PANs)
• Miniature cameras
• Context-aware services
• Embedded sensors and processors
Business Drivers
• Social acceptance of wearable peripherals
• Evolution of “local” vs. “virtual” etiquette
Inhibitors
• Health issues
• Privacy concerns
• Backlash against constant connectivity
31. Tagging the world
Enabling Technologies
• Channels for peer feedback
• Automated quality determination
• Affinity groupings
• Active sensors
• Information extractionpara peer feedback
Business Drivers
• Business models, e.g., micropayments
• Consumer acceptance of value
Inhibitors
• Slow development of semantic standards
• Privacy of opinions and behavior
• Lack of a business
32. Technology plan
We will use self-service technologies for contact centers
Within the next 24 months, we should assess development and
business implications for Web services
Within the next three to five years, we should plan for new
enterprises, processes and consumer models that exploit
wireless and wearable technologies
Within the next four to six years, we should commit to product
and service delivery models that support semantic tagging
standards
33. Technology base
Transition
– PHP
– MySQL
– Apache
Actual and future base of development
– Python (www.python.org)
– ZOPE (www.zope.org)
– CMF (cmf.zope.org)
– Plone (www.plone.org)
– SVG
– Topic Maps
– Gecko + XUL
34. Change: a new vision of our Library
Library = product + a service provider
limits its field of client transactions to needs and requeriments
The change
library = institution that collaborates in broadening client possibilities
tuning in on clients
(but seeing the word client not in its historical meaning of dependency)
35. Change: a new vision of our Library
Our Vision
Role vis-a-vis Society: serve as depository for the National Congress,
especially with regard to Bill passage history and Congressperson action.
Role vis-a-vis Congress: serve as an instrument, relevant to Congresspersons
and Congress as a whole, for the optimum fulfillment of their committments
and the disclosure of new possible scenarios for Chile.
Rol vis-a-vis Civil Society: serve as a space of knowledge and understanding
of priority social issues, with emphasis on political and juridical concerns.
38. Focusing on client
Our commitment is to produce value for congresspersons.
Value is an congressperson judgment.
They have the authority to make that judgment.
This opinion flows from their experience and standards and from
the community to which they belong.
39. Focusing on client
How is value produced?
– Making ourself responsible for client concerns
– “putting ourself in the other´s shoes”
40. Focusing on client
What are congressperson concerns?
Dissatisfactions andDissatisfactions and
needsneeds
Role andRole and
coordinationscoordinations
IdentityIdentity
Social changesSocial changes
and valueand value
conflictsconflicts
41. Present developments
• Create easy and selfexplanatory access, (Web BCN)
• Eliminate dissatisfactions (PGS)
• Teach, incorporate, guide (Information abilities)
• Participate into the congressperson network of
collaborators (Project Negotiation, Project
procedures, Senado Ciudadano)
• Strengthen the working and collaborative teams
• Create services’ standards (promises)
• Generate knowledge to support congressional
activity (Congressional Advisory services)
• Generate material for individual, specific use
(Contents)
• Create links and interactive networks with citizens
or others (Web BCN, CCC)
Congressperson concerns Activities
Dissatisfactions and
needs, habits and
experiences (past)
Role and
Coordinations (now)
Identity (future)
42. Current developments
• Congress person interviews to identify life
narratives, past identities, daily organization, and
changes on their practices or habits
Congressperson concerns Activities
• Field visits (Ethnographies)
• Interview Analysis
• Segmentation according to value traits
• Design and test of product and services
prototypes
• Transfer into action
Social change and
Evolution (non
available future)
43. Structuring the staff
The new name “Digital Services” implies what
defines us
Because we are not electronic
That term implies “relationship management”
44. Examples of new services
Client relationship manager version 2
50. Final thought
…
The writer said that during the first ten years after he graduated, he wished he'd
had more training in his major field.
Then during the next ten years, he wished he'd had more training in management.
During the next ten he wished he had more training in business planning.
Then for another ten, he wished he'd learned more about medicine and health.
During the next ten he wished he'd learned more about theology.
…
Things a Computer Scientist Rarely Talks About
Donald E. Knuth
CSLI Publications
2001