The document discusses managing technological change at an educational institution. It outlines the hardware and software resources available, and how the teaching and management cultures need to change to integrate technology effectively. A long term strategic plan is outlined to gradually introduce technology in a supported way through clear communication, training, getting feedback, and allowing for mistakes. Keys to success include keeping the process simple, providing resources, celebrating small wins, and accepting that not everyone will adopt the new technologies at once. Surveys and examples like successful blogs or conferences can demonstrate if permanent culture change has occurred.

1. managing technological change:
meeting the challenge

2. what technology?
hardware
IWBs; computers and projectors in classrooms,
multimedia room and teachers room; handheld
devices, laptops, smart phones
software
Microsoft office (Word, Excel, Powerpoint)
Google Docs (Drive, Calendar, iGoogle)
digital course material (iPacks, CDROMs)
internet (Youtube, Vimeo)
online applications (Dropbox, Vox, Box)
online campus (Macmillan Campus, Moodle)
online resources (Wikipedia, Word reference)
webpages (BBC learning English, Listen a Minute)
blogs (Tefltecher, Film English, Lesson Streaming)
email (Hotmail, Gmail, Institutional emails)
social networks (Facebook, Twitter, Ning, Wiki) Cartoon by Dave Walker.

3. what changes? (apart from technological
innovations)
teaching culture
new activities, methodology, collaboration,
perceptions, interest and motivation, CPD,
new personal and professional skill sets,
technological democracy, lack of fear,
flexibility
management culture
communication, explicit strategy, supportive
institutional climate, freedom to
experiment, learning organisation, open-
mindedness, bottom-up initiatives,
continual alignment of vision, flexibility

4. why bother?
part of mission statement or strategic plan of
the centre
technology is in the “real world”
keeps centre in touch with reality
improves quality of service
increases learning potential
provides solutions
revitalisation
new skills
professional opportinities
empowerment
freedom
motivation
vision of the future
means to an end, not the end in itself Cartoon by Inkcinct

5. what’s the plan then?
1. long term vision of the centre
2. key techno-savvy teachers (guides)
3. project leader(s)
4. draw up project plan (SMART objectives)
5. communicate plan
6. bring teachers on board (empower)
7. implement training & actions
8. feedback
9. consolidate short term gains
10. tweak plan (as often as necessary)
11. repeat steps 7, 8, 9 & 10
12. measure success (statistics)
13. technology normalised (new culture created)

6. what did we do?
strategic plan & mission statement
“We offer quality teaching using a communicative approach whilst
innovating, researching and continually improving our methodology.”
Cartoon by Hikingartist

7. project proposals

8. training

9. get feedback (Surveymonkey)

10. consolidate - teachers’ guide, job plan

11. new actions – creation of teachers’ social network

12. new actions - creation of teachers’ wiki

13. what could go wrong?
anxiety, stress & resistance
complexity
lack of information
training inadequate
time lag in system
bar too high
lack of communication
mindless implementation
technical glitches
low usage vs. unexpected usage
perception of use vs. reality of use
trying to use all technology at once
misconceived expectations
memory loss
Cartoon by Hugh MacLeod

14. what makes the project succeed? (1)
simplicity & clarity
sufficient resources
learning stage
clear advantages
small successes
keep momemtum
open door policy
personalisation
tolerance of failure
acceptance of initiatives
lead the way but allow for deviation
followers fans converts proselytisers Cartoon by Dave Walker.
luddites – accept them!
lurkers – embrace them!

15. what makes the project succeed? (2)
training
formal
informal
peer coaching
70% / 20% / 10%
back to basics
hands on sessions
internal vs. external
ongoing
set training goals
the webmaster is dead, long live the
collaborative worker!
Cartoon by Geek and Poke

16. how do we know if
change has happened?

19. hold a conference or two

20. successful blogs

21. A couple of books on Change Management:
Our Iceberg is melting : Changing and succeeding under any conditions - John Kotter
Switch: How to Change Things When Change Is Hard - Chip and Dan Heath