This is an organizational study prepared by me as a requirement by the university for the third semester. I hope it will be of some use to you.

1. An
Organizational Study
at
CIPLA (GOA) LIMITED
Submitted in the partial fulfillment of the requirement
For the degree of
MASTER OF BUSINESS ADMINISTRATION
Of
BANGALORE UNIVERSITY
Submitted by
Cordeney Melba Botelho
Reg no 13RSCMA018
Under the guidance
of
Prof. RejiMeprathe
GARDEN CITY COLLEGE OF SCIENCE AND MANAGEMENT
STUDIES
BANGALORE 560049

3. CERTIFICATE FROM THE GUIDE
I hereby certify that the thesis work entitled ANORGANIZATION STUDY AT CIPLA
(GOA) LIMITED is an original study carried out by ( Cordeney Melba Botelho) under
my guidance.
The study does not form any part of any other work submitted to any other institution or
university for the award of any degree, diploma, associateship or other similar title.
Signature of the Guide

6. DECLARATION
I Ms. Cordeney Melba Botelhohereby declare that industrial training report titled “AN
ORGANIZATIONAL STUDY AT CIPLA (GOA) LIMITED”submitted in the partial
fulfillment of the requirement for the degree of MASTER OF BUSINESS
ADMINISTRATION is my original work and is not submitted for the award of any
Degree, Diploma, Fellowship or other similar title or award.
Place Cordeney Melba Botelho
Date Reg no 13RSCMA018

7. ACKNOWLEDGEMENT
I thank the Almighty God for blessing me with this life full of opportunities to make this
world a better place for each one of us.
I express my heartfelt thanks to Dr. Joseph V. G., Chairman, Garden City Group of
Institutions, and Bangalore for providing me an opportunity for carrying out this study.
My special thanks to Prof. N. Bharathi, Principal, Garden City College, Bangalore,
who had been a constant support throughout the completion of the study.
My special words of gratitude to Dr. K. V. Subramanian, Director, Department of
MBA, who had been a mentor and had supported me by his vast knowledge, experience
and wisdom.
I owe my heartfelt thanks to Mr. Thomson Thomas, HOD of MBA Department, for
his guidance and encouragement during the project.
I would also like to thank my guide Mr. Reji Meprathe, Dean of Management Studies,
who has immensely guided, supported and helped me in the process of completion of my
Organizational Study through his constant encouragement and suggestions.
It gives me immense pleasure to extend my sincere thanks to Cipla with a deep sense of
gratitude and indebtedness for giving me the opportunity to carry out the Organizational
Study in their unit.
My sincere and humble thanks to all my faculty members, my beloved parents, my dear
friends and each and everyone who have been never ending source of knowledge,
inspiration and support to me.

8. EXECUTIVE SUMMARY
The objective of this study entitled “An Organization Study at CIPLA (GOA) LIMITED”
is to emphasize on the real life situations under the domain of business and organizational
world of Cipla.
The report covers the overall foundation and organization structure, departments,
functions, procedures and policies of the company. The functional areas, products,
services of the company have been well studied and documented in the report. The study
also includes the SWOT (Strength, Weakness, Opportunity and Threats) analysis of the
company in the present situation which is an output of a month’s observational study at
the company. It is intended to analyze comprehensively and understand thoroughly the
various departments, services, functions and company`s approach towards using
technology, Corporate Social Responsibility and work environment.
In the present business world, technology is improved on a constant basis. Cipla's
Research & Development (R&D) is focused towards developing new products,
improving existing products as well as drug delivery systems and expanding product
applications. Hundreds of scientists work on all facets of pharmaceutical development
and technology.
The study is based on the relevant data and materials obtained from the organization.
Also direct interviews were held with high authorities and staff members to get more
accurate and up to date information. Each activity of the company was studied carefully
with the available data and material. Cipla has earned a name for maintaining world-class
quality across all their manufacturing units, products and services. They have consistently
introduced more than 40 products annually, over the last decade. They have been granted
about 100 patents. Patent filing includes drug substances, drug products, platform
technologies, IP on polymorphs and crystallinity, and medical devices.

9. CHAPTER
NO.
CONTENTS PAGE
NO.
1 INTRODUCTION
1.1 INTRODUCTION OF THE STUDY 1
1.2 OBJECTIVE OF THE STUDY 1
1.3 SCOPE OF THE STUDY 2
1.4 LIMITATION OF THE STUDY 2
1.5 METHODOLOGY OF THE STUDY 2
2 INDUSTRY PROFILE
2.1 INTRODUCTION OF THE INDUSTRY 3
2.2 HISTORY 8
2.3 PRODUCT DEVELOPMENT 1O
2.4 EMPLOYMENT TREND 11
2.5 COMPETITORS 12
2.6 CHALLENGES 17
2.7 ROAD AHEAD 17
3 COMPANY PROFILE
3.1 INTRODUCTION TO THE COMPANY PROFILE 19
3.2 MILESTONES 23
3.3 MISSION 25
3.4 USP OF THE COMPANY 25
3.5 PROMOTERS PROFILE 25
3.6 ACHIVEMENTS AND AWARDS TO CIPLA 29
4 PRODUCT PROFILE
4.1 INTRODUCTION TO PRODUCTS 30
TABLE OF CONTENTS

10. 4.2 CIPLA’S POOL OF INNOVATION 33
5 ORAGANIZATIONAL STRUCTURE
5.1 INTRODUCTION TO ORAGANIZATIONAL STRUCTURE 34
5.2 TYPES OF ORGANIZATIONAL STRUCTURES 34
5.3 ORGANIZATIONAL STRUCTURE OF CIPLA 36
5.4 ORGANIZATIONAL DESIGN 38
5.5 ORGANIZATIONAL CULTURE 38
6 DEPARTMENT PROFILE
6.1 PRODUCTION DEPARTMENT 40
6.2 PACKING DEPARTMENT 46
6.3 STORES DEPARTMENT 51
6.4 QUALITY ASSUARANCE DEPARTMENT 56
6.5 QUALITY CONTROL DEPARTMENT 65
6.6 FINANCE DEPARTMENT 68
6.7 HUMAN RESOURCE DEPARTMENT 72
6.8 CORPORATE SOCIAL RESPONSIBILITY DEPARTMENT 79
7 SWOT ANALYSIS 87
8 SUMMARY OF FINDINGS 89
9 CONCLUSION 90
10 SUGGESTIONS 91
BIBLIOGRAPHY

11. LIST OF CHARTS
CHART
NO.
CONTENT PAGE
NO.
2.5.1 Ranking of the companies 15
2.5.2 Revenue of the companies 15
2.5.3 Market Capitalization 16
2.5.4 Total Income and Net Profit 16
5.1 The Functional Organizational Structure of Cipla 36