Pragmatic Contextual Inquiry ( John Law)
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The document discusses pragmatic contextual inquiry, a lightweight alternative to traditional contextual inquiry research. It involves remotely observing users in their natural environment through online tools to gain an in-depth understanding of unmet needs. The methodology involves 7 simple steps: planning, soliciting and screening participants, scheduling sessions, remote observation and recording, closing interviews, and summarizing findings. This low-cost approach provides insights into ease-of-use, differentiating features, and new product ideas to inform a company's product portfolio.
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Should every application team own and maintain their own instances and flavors of Jenkins, since it’s all code now? Or do we still need a Jenkins admin team to handle Jenkins for everyone in the department/org so they only have to worry about their own pipelines and nothing else? Or something else, like a CI/CD platform providing out-of-the-box solutions that can be customized by application teams to fit their specific needs? The answer, as you probably guessed, is: it depends!
But just like we are advancing our tools to become easier to install, run and update, we also need to think about how to design our teams and responsibilities for transparency and ownership of both the CI/CD system (it’s actually a product) itself and the application pipelines.
This talk draws on research and case studies from the book Team Topologies by Matthew Skelton and Manuel Pais (IT Revolution Press, 2019) together with first-hand consulting experience from the authors with organizations around the world.
Key takeaways:
1. Moving to fast, distributed, and reliable CI/CD systems is not just a matter of better tooling, but also clearer team design and responsibilities.
2. With “everything as code” for CI/CD, application teams can be empowered to own their CI/CD chains if they wish. But with great power comes great responsibility. We need to consider the teams’ cognitive capacity as well as organization size (which btw might change quickly).
3. By applying four fundamental topologies and three interaction modes from Team Topologies, we can describe different ways to split responsibility for our CI/CD system and decide which one best matches the organization and teams’ needs.
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