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Going for Growth
  How to Make Your Business Fly
  and Your Career Take Off!




                                     Michael ‘MC’ Carter
                                     practiceparadox.com.au




© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                       Introduce
                        yourself     In the next 60 seconds
                                     • Find two people you have
                                         never met before
                                     •   Shake hands, introduce
                                         yourself:
                                          • Your name
                                          • What you do
                                          • Exchange business cards

© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




               The Northern Pike Experiment




© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan



                                     What Are You Worth?
                                     (In Annual Income)
                                      • Write down what you earned:
                                                  • 3 years ago
                                                  • This year
                                                  • What you
                                                           want to earn
                                                           in 3 years time




© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                   Job Ad #1                      Job Ad #2

            Position Title                    Position Title

             Description of the               Description of the
            role, responsibilities,          role, responsibilities,
              tasks, conditions,               tasks, conditions,
                career path.                     career path.

                 Salary $X                      Salary $2X


© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                           Many of our
                         limitations are
                         self-imposed

© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                           Many of our
                         limitations are
                           imaginary

© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                                     “Give me a lever long
                                      enough, and a prop
                                     strong enough, I can
                                        single‐handedly
                                       move the world.”
  Archimedes
  (c. 287–212 BC)



© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                                     Output Force

                                                                Input Force
                                                     Lever


                                                              The lever
                                           Fulcrum           multiplies the
                                                               output
  Archimedes
  (c. 287–212 BC)



© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                                      In other words,
                                      leverage allows
                                       you to achieve
                                     greater results
                                     with less effort.
  Archimedes
  (c. 287–212 BC)



© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                                            Some Examples:
                                             Plays vs Movies
                                       Hand watering vs Sprinklers
                                         Training Others vs DIY
                                         Systems vs Reinvention
                                     Growing Revenue vs Cost Cutting

  Archimedes
  (c. 287–212 BC)



© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                                           Key Skill:
                                        How to identify
                                     ‘leverage points’
                                       in your business
  Archimedes
  (c. 287–212 BC)



© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




 Lessons in Leverage from
 a Suburban Travel Agency




© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                        “We need more
                          customers”


© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




   What you can measure,
     you can manage.
           What you measure,
              improves.

© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




              Our beliefs about
                 ‘selling’ and
                ‘salespeople’


© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




               Accommodation
               Short Tours
                  Car hire
                    Shows
              Stopovers
      Travel insurance


© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                   They were only
                  selling the flights!


© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                          They weren’t
                         travel advisers


© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                               They were
                              order takers


© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




          Change management model


                            Values   Beliefs      Behaviours




© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




            • Negative beliefs about ‘selling’
            • Lack of focus on number of
                 items per booking

            • Lack of measurement system
            • Lack of sales skills training
            • Lack of systems to support behaviour
© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




         Results we achieved
            •    With only two leverage points addressed ...
            •    $800k revenue when we started working together
                  • Applying CPI = $1.24m in today’s dollars
            •    $3.4 million revenue 18 months later
                  • Applying CPI = $5.26m in today’s dollars
            •    ... despite Ronnie’s initial request was,
                 “Can you help us with our marketing? We need
                 more customers.”



© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




         Results we achieved
                                     $5.26m
                                              •   Without one extra ad
                                                  (or even improved ads!)
                                              •   Without one extra customer
                                                  beyond their normal traffic
                                              •   Without one extra team
                                                  member
     $1.24m
                                              •   Plus, Ronnie worked less!


© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




                                     $5.26m

                                              Now that’s
                                              leverage!
     $1.24m


© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




          How can you apply leverage?

                                                        Create           Look for
                                     You need to
     To increase                                       more value       leverage
                           ➔           be more     ➔                ➔
     your value                                          for the        points you
                                      valuable
                                                        business         can apply




© 2010 Practice Paradox IP Pty Ltd
Introduction | Limitations | Leverage | Lessons | Action Plan




         To achieve your worth
            1. Look at what you wrote down as your desired income
               in 3 years time
                 • Were you imposing imaginary limitations?
            2. Multiply it by your employer’s benchmark (e.g. 3x)
                 • This is your target revenue to generate
            3. Look for leverage points in the business
                 • Opportunities for improvement, multipliers!
            4. Implement better ways of doing things; test, measure
            5. You will ultimately be paid what you are worth!



© 2010 Practice Paradox IP Pty Ltd
Thank you!
  How to Make Your Business Fly
  and Your Career Take Off!




                                     Michael ‘MC’ Carter
                                     practiceparadox.com.au




© 2010 Practice Paradox IP Pty Ltd

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Practice Paradox | Going for Growth - Marketing Strategies | Communicat Careers Breakfast 17 June 2010 Brisbane

  • 1. Going for Growth How to Make Your Business Fly and Your Career Take Off! Michael ‘MC’ Carter practiceparadox.com.au © 2010 Practice Paradox IP Pty Ltd
  • 2. Introduction | Limitations | Leverage | Lessons | Action Plan Introduce yourself In the next 60 seconds • Find two people you have never met before • Shake hands, introduce yourself: • Your name • What you do • Exchange business cards © 2010 Practice Paradox IP Pty Ltd
  • 3. Introduction | Limitations | Leverage | Lessons | Action Plan The Northern Pike Experiment © 2010 Practice Paradox IP Pty Ltd
  • 4. Introduction | Limitations | Leverage | Lessons | Action Plan What Are You Worth? (In Annual Income) • Write down what you earned: • 3 years ago • This year • What you want to earn in 3 years time © 2010 Practice Paradox IP Pty Ltd
  • 5. Introduction | Limitations | Leverage | Lessons | Action Plan Job Ad #1 Job Ad #2 Position Title Position Title Description of the Description of the role, responsibilities, role, responsibilities, tasks, conditions, tasks, conditions, career path. career path. Salary $X Salary $2X © 2010 Practice Paradox IP Pty Ltd
  • 6. Introduction | Limitations | Leverage | Lessons | Action Plan Many of our limitations are self-imposed © 2010 Practice Paradox IP Pty Ltd
  • 7. Introduction | Limitations | Leverage | Lessons | Action Plan Many of our limitations are imaginary © 2010 Practice Paradox IP Pty Ltd
  • 8. Introduction | Limitations | Leverage | Lessons | Action Plan “Give me a lever long enough, and a prop strong enough, I can single‐handedly move the world.” Archimedes (c. 287–212 BC) © 2010 Practice Paradox IP Pty Ltd
  • 9. Introduction | Limitations | Leverage | Lessons | Action Plan Output Force Input Force Lever The lever Fulcrum multiplies the output Archimedes (c. 287–212 BC) © 2010 Practice Paradox IP Pty Ltd
  • 10. Introduction | Limitations | Leverage | Lessons | Action Plan In other words, leverage allows you to achieve greater results with less effort. Archimedes (c. 287–212 BC) © 2010 Practice Paradox IP Pty Ltd
  • 11. Introduction | Limitations | Leverage | Lessons | Action Plan Some Examples: Plays vs Movies Hand watering vs Sprinklers Training Others vs DIY Systems vs Reinvention Growing Revenue vs Cost Cutting Archimedes (c. 287–212 BC) © 2010 Practice Paradox IP Pty Ltd
  • 12. Introduction | Limitations | Leverage | Lessons | Action Plan Key Skill: How to identify ‘leverage points’ in your business Archimedes (c. 287–212 BC) © 2010 Practice Paradox IP Pty Ltd
  • 13. Introduction | Limitations | Leverage | Lessons | Action Plan Lessons in Leverage from a Suburban Travel Agency © 2010 Practice Paradox IP Pty Ltd
  • 14. Introduction | Limitations | Leverage | Lessons | Action Plan “We need more customers” © 2010 Practice Paradox IP Pty Ltd
  • 15. Introduction | Limitations | Leverage | Lessons | Action Plan What you can measure, you can manage. What you measure, improves. © 2010 Practice Paradox IP Pty Ltd
  • 16. Introduction | Limitations | Leverage | Lessons | Action Plan Our beliefs about ‘selling’ and ‘salespeople’ © 2010 Practice Paradox IP Pty Ltd
  • 17. Introduction | Limitations | Leverage | Lessons | Action Plan Accommodation Short Tours Car hire Shows Stopovers Travel insurance © 2010 Practice Paradox IP Pty Ltd
  • 18. Introduction | Limitations | Leverage | Lessons | Action Plan They were only selling the flights! © 2010 Practice Paradox IP Pty Ltd
  • 19. Introduction | Limitations | Leverage | Lessons | Action Plan They weren’t travel advisers © 2010 Practice Paradox IP Pty Ltd
  • 20. Introduction | Limitations | Leverage | Lessons | Action Plan They were order takers © 2010 Practice Paradox IP Pty Ltd
  • 21. Introduction | Limitations | Leverage | Lessons | Action Plan Change management model Values Beliefs Behaviours © 2010 Practice Paradox IP Pty Ltd
  • 22. Introduction | Limitations | Leverage | Lessons | Action Plan • Negative beliefs about ‘selling’ • Lack of focus on number of items per booking • Lack of measurement system • Lack of sales skills training • Lack of systems to support behaviour © 2010 Practice Paradox IP Pty Ltd
  • 23. Introduction | Limitations | Leverage | Lessons | Action Plan Results we achieved • With only two leverage points addressed ... • $800k revenue when we started working together • Applying CPI = $1.24m in today’s dollars • $3.4 million revenue 18 months later • Applying CPI = $5.26m in today’s dollars • ... despite Ronnie’s initial request was, “Can you help us with our marketing? We need more customers.” © 2010 Practice Paradox IP Pty Ltd
  • 24. Introduction | Limitations | Leverage | Lessons | Action Plan Results we achieved $5.26m • Without one extra ad (or even improved ads!) • Without one extra customer beyond their normal traffic • Without one extra team member $1.24m • Plus, Ronnie worked less! © 2010 Practice Paradox IP Pty Ltd
  • 25. Introduction | Limitations | Leverage | Lessons | Action Plan $5.26m Now that’s leverage! $1.24m © 2010 Practice Paradox IP Pty Ltd
  • 26. Introduction | Limitations | Leverage | Lessons | Action Plan How can you apply leverage? Create Look for You need to To increase more value leverage ➔ be more ➔ ➔ your value for the points you valuable business can apply © 2010 Practice Paradox IP Pty Ltd
  • 27. Introduction | Limitations | Leverage | Lessons | Action Plan To achieve your worth 1. Look at what you wrote down as your desired income in 3 years time • Were you imposing imaginary limitations? 2. Multiply it by your employer’s benchmark (e.g. 3x) • This is your target revenue to generate 3. Look for leverage points in the business • Opportunities for improvement, multipliers! 4. Implement better ways of doing things; test, measure 5. You will ultimately be paid what you are worth! © 2010 Practice Paradox IP Pty Ltd
  • 28. Thank you! How to Make Your Business Fly and Your Career Take Off! Michael ‘MC’ Carter practiceparadox.com.au © 2010 Practice Paradox IP Pty Ltd