This document discusses how HR, IT, and communications can work together to improve employee experience through collaboration on Slack. It provides examples of how Slack can be used to enhance recruiting, onboarding, internal communications, and employee engagement. Key points include streamlining the hiring process, getting new employees productive faster, fostering transparency, building community, and creating help channels to improve the overall employee experience.

1. Open your Slack and join channel:
#slack-session

2. Who owns collaboration in your organization?
(Vote by clicking on the emoji)
In Channel...
HR
IT
Both

3. Dawn Sharifan - Senior Director, People Ops @ Slack
3
How HR, IT and Comms can
fix employee experience

4. Dawn Sharifan
Senior Director, People Operations at Slack

5. Our Mission:
To make people’s working
lives simpler, more pleasant,
and more productive.

6. Slack: the collaboration hub that moves work forward

7. Slack brings people & apps together
Conversations
take place in
channels or direct
messages
Everything in Slack is
automatically indexed,
archived, and easily
searched
Apps enable you to
connect the tools and
services to keep
everyone updated
Upload files, create snippets or posts, type rich messages, or
use slash commands or emoji in any conversation
Start a voice or video call
to talk live in Slack

8. Slack integrates with 1500+ tools your team uses daily
SALES
DEV TOOLS
COMMUNICATIONS
ANALYTICS
SUPPORT
PRODUCTIVITY
FILE SHARING
MEDIA & MARKETING
FINANCE
DESIGN
HR
IT & SECURITY

9. Agenda
★ What is employee experience, why does it matter?
★ Partnering across functions to improve EX
★ How we tackle employee experience at Slack

10. What is employee experience?
“EX encapsulates what people encounter,
observe or feel over the course of their
employee journey at an organization”
Employee Experience IS
Puppy pics (sorry), perks, parties, employer
branding or general satisfaction... though it can
include all those things
Employee Experience IS NOT

11. What our employees want

12. Why does employee experience matter?
40%
4.4x
Experiential Organizations, who have prioritized these processes
within their business, see clear advantages:
2.9x
More revenue
per employee
Lower employee
turnover
More profit
The Worldwide Employee Engagement Crisis,”Gallup, 2016

13. What are some examples of positive or
negative employee experiences?
(Reply in the thread!)
In Channel...

14. What’s in it for you?
Get a seat at the
strategic table
Navigate change
with reduced
disruption
Mitigate
shortening
employee tenure

15. Many organizations continue to miss the mark
32%
Employees say they are
engaged— involved in,
enthusiastic about and
committed to their work
and workplace.*
Fragmentation
● Timezone spread
● Finding data
● Locating experts
Friction
● App sprawl
● Speed vs. quality
● Capturing and sharing decisions
Bottlenecks
● Manual processes
● Unclear priorities and schedules
● Multiple approvals and handoffs

16. Partnering across functions to solve
EX

17. Partnering across functions to fix employee experience
IT
HR
Comms

18. How we tackle employee
experience at Slack…

19. Our Mission:
To make people’s working
lives simpler, more pleasant,
and more productive.

20. Our Mission:
To make people’s employees working
lives simpler, more pleasant,
and more productive.

21. Shaping the employee experience at Slack
Recruiting/
Hiring
Employee
Onboarding
Internal
Communications
Employee
Engagement

22. Recruiting
Internal
Communications
Employee
Engagement
Recruiting/
Hiring
Employee
Onboarding

23. Recruiting goal
Recruiting/
Hiring
Hire the right people, quickly

24. A Slack-enabled recruiting process
61%
92%
Indicate improved pace
of recruiting-to-hire
timeline
Say their team works
better with hiring
team to close
candidates
Slack User Research Team
80%
Report more
streamlined recruiting
efforts

25. Source and screen top talent
◆ #hiring-req-[role]
◆ #interview-req-[role]

26. Gather timely interview feedback
● #interview-req-[role]

27. Make faster and better offer decisions
● #offer-[candidate name]
offer-mandy-moonpie
offer-mandy-moonpie
Mandy in the QA role

28. Onboarding
Internal
Communications
Employee
Engagement
Recruiting/
Hiring
Employee
Onboarding

29. Onboarding goal
Get employees excited and productive while feeling welcome
Employee
Onboarding

30. Slack-enabled employee onboarding
24%
10%
Faster to reach full
employee productivity:
5 weeks vs. 7
Improvement in
employee
satisfaction
Slack Source: IDC Research, sponsored by Slack, “The Business Value of Slack,” 2017

31. Get new hires excited and ready (Day -14)
● “Welcome to [Company]” Slack
workspace
● #new-hires-[date]
#new-hires-3-15
#new-hires-3-15

32. Make new hires welcome & informed (Day 1)
● #new-hires-[date]
● #yay
#new-hires-3-15#new-hires-3-15

33. Make new hires feel prepared & included (Day 1+)
● Donut Bot
Donut, jack, susie

34. Complete frequent tasks faster (Week 1+)
● Ultimate Software
ultipro
CHANGE TO LATTICE

35. Shaping the employee experience, with Slack
Internal
Communications
Recruiting/
Hiring
Employee
Onboarding
Employee
Engagement

36. Internal comms goals
Foster visibility and transparency across the organization
Internal
Communications

37. Announcements
Establish announcements channel strategy
● Global, location-based, office, team, etc.
● Determine process for who can post and what gets shared
Create your guidelines
● Set a topic for the channel
● Create “rules of engagement”
● Reserve announcements channels for sharing the most important, relevant
information
Pipe in company stats and metrics from a business intelligence tool
● Consider metrics that tie into company goals

38. Announcements

39. Behind the scenes

40. Announcements
Create and share newsletters
● Gather major news across offices and teams
● Newsletter functions as a “digest” to recap previous week and highlight what’s
upcoming
● Set up weekly Slackbot reminders for your team to flag updates
Engage
● With emojis and threads
● Point to #help-<topic> channels, appropriate discussion channels, or other
actions

41. Announcements

42. Behind the scenes

43. Executive engagement
In Slack:
● #slack-ama
● #slack-culture
● #wheres-the-boss
● #help-business
In person:
● All hands meetings
● Town hall forums
● Skip-level meetings
● Office visit maximization
● Gather hours/lunches

44. Executive engagement

45. Behind the scenes with execs
● #internal-comms-exec
● #internal-comms-ceo
● #internal-comms-cfo
● Exec staff meetings
● Senior leadership meetings
● Dept. leadership meetings
● 1:1s

46. Behind the scenes

47. Shaping the employee experience, with Slack
Employee
Engagement
Recruiting/
Hiring
Employee
Onboarding
Internal
Communications

48. Employee engagement goals
Get and keep employees engaged with the company and
each other
Employee
Engagement

49. Community building
Social channels:
● Literally everything under the sun!
● Public and private channels
Diversity and inclusion:
● ERG public and private channels
● #diversity-inclusion
● Quarterly D&I newsletters, monthly office hours

50. Social channels
#cats
#parentland (private)
#sf-advisor
#amazing-grace (private)

51. Diversity and inclusion
Public and private channels
● Public channels provide ways for all
employees to engage with ERGs as
an ally
● Private channels provide a safe
space for employees to celebrate,
discuss, and support each other
Employee Resource Groups
#out
#veterans

52. #help-<topic> channels
#help-people
#help-benefits
#help-internal-comms

53. #help-<topic> channels – behind the scenes
#help-benefits
Streamline your responses
● Use bots to respond to
commonly asked questions
● Invite employees to DM
individuals for private questions

54. What type of channel would be beneficial for
employee engagement at your company?
(Vote by clicking on the emoji and reply in thread with your
idea)
In Channel...
Community building (e.g., social, office/location)
Go-to help for inquiries (e.g., PR, IT, Marketing)
Company wide communication (e.g.,
announcements, executive ama, department)

55. Q&A

56. Thank You!
56
For more information go to: slack.com