The document is a research study report on consumer satisfaction with private banking in India. It includes a literature review on the importance and objectives of the study. It then outlines the research methodology used which was a survey method with 100 questionnaires. The findings section shows that most consumers have bank accounts, prefer private banks like HDFC, ICICI and Axis, are satisfied with services, many use online banking and feel it provides benefits. Overall consumers have high trust in their bank and would recommend it to others.
“A study on the Service quality of HDFC bank & SBI bank.”Vatsal Patel
This document provides an overview of the banking industry in India. It discusses key topics such as the major services offered by banks including payment services, financial intermediation, financial services, and ancillary services. It also outlines some of the major players in the industry, how banking contributes to India's GDP, the growth drivers of the industry including rising incomes and population, key sectors such as housing and personal finance, and trends in banking like increasing digitization and the rise of mobile banking. The document serves as an introduction to understanding the Indian banking landscape.
This document is a project report submitted by Nanak Singh to Dr. Poonamjot Kaur for a Master's degree. The report studies the different loans provided by SBI Bank. It includes an introduction to the topic, a literature review, objectives of the study, research methodology, data analysis, findings and recommendations. The report aims to provide practical knowledge about the various loans offered by SBI Bank through this research project.
This document provides an overview of State Bank of India (SBI), including its history, operations, subsidiaries, competitors, and awards. Some key points:
- SBI is India's largest bank by assets and has a network of over 17,000 branches across India and 180 international offices.
- It has roots dating back to 1806 and was formed by the merger and nationalization of various state-associated banks.
- In addition to traditional banking, SBI has numerous non-banking subsidiaries and five associate banks that operate under the SBI brand.
- Major competitors in the public sector space include Punjab National Bank and major private sector competitors include HDFC Bank.
- SBI has received
For the past three decades India’s banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to the remote corners of the country. This is one of the main reasons of India’s growth process.
customer satisfaction in icici bank limited 2014-15Gaurav Tyagi
This document provides an overview of private banking in India. It discusses how private banking is a new but fast-growing concept in India given the competitive banking environment. The research objectives are to explore the private banking products and process for matching clients' needs, and to understand why banks are offering private banking services. Private banking first emerged in India in the late 1980s but has grown significantly since ICICI Bank launched private banking in 2002. The document then focuses on analyzing ICICI Bank's private banking portfolio.
A STUDY ON FUNDAMENTAL ANALYSIS OF BANKING SECTOR (WITH SPECIAL REFERENCE TO ...IAEME Publication
The study consist of fundamental analysis so it focuses on the overall state of the economy, and considers factors including interest rates, production, earnings, employment, GDP, housing, manufacturing and management. When analyzing a stock, futures contract, or currency using fundamental analysis there are two basic approaches one can use: bottom up analysis and top down analysis. So the researcher gives the problem as A study on fundamental analysis of banking sector with special reference to public sector banks. The main objective is to study the fundamental analysis of three banks which Punjab National Bank (PNB), Bank of Baroda (BOB) and State Bank of India (SBI).
This document provides an overview of HDFC Bank's home loan program. It discusses HDFC Bank's profile, business philosophy, competitors in wholesale banking, retail banking, and treasury operations. It also provides details on types of home loans available, eligibility requirements, loan amounts, repayment terms, and tax benefits of home loans. The document aims to help customers understand HDFC Bank's home loan offerings and compare them to other banks.
The document provides an overview of loans and advances provided by commercial banks. It discusses key concepts like meaning of loans and advances, types of loans including term loans, demand loans, cash credits and overdrafts. It also describes the utility of loans and advances for businesses, difference between borrowing rate and lending rate for banks, and procedures for granting different types of loans and advances. The document is an introductory chapter that lays the foundation for understanding various aspects of loans and advances.
“A study on the Service quality of HDFC bank & SBI bank.”Vatsal Patel
This document provides an overview of the banking industry in India. It discusses key topics such as the major services offered by banks including payment services, financial intermediation, financial services, and ancillary services. It also outlines some of the major players in the industry, how banking contributes to India's GDP, the growth drivers of the industry including rising incomes and population, key sectors such as housing and personal finance, and trends in banking like increasing digitization and the rise of mobile banking. The document serves as an introduction to understanding the Indian banking landscape.
This document is a project report submitted by Nanak Singh to Dr. Poonamjot Kaur for a Master's degree. The report studies the different loans provided by SBI Bank. It includes an introduction to the topic, a literature review, objectives of the study, research methodology, data analysis, findings and recommendations. The report aims to provide practical knowledge about the various loans offered by SBI Bank through this research project.
This document provides an overview of State Bank of India (SBI), including its history, operations, subsidiaries, competitors, and awards. Some key points:
- SBI is India's largest bank by assets and has a network of over 17,000 branches across India and 180 international offices.
- It has roots dating back to 1806 and was formed by the merger and nationalization of various state-associated banks.
- In addition to traditional banking, SBI has numerous non-banking subsidiaries and five associate banks that operate under the SBI brand.
- Major competitors in the public sector space include Punjab National Bank and major private sector competitors include HDFC Bank.
- SBI has received
For the past three decades India’s banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system has reached even to the remote corners of the country. This is one of the main reasons of India’s growth process.
customer satisfaction in icici bank limited 2014-15Gaurav Tyagi
This document provides an overview of private banking in India. It discusses how private banking is a new but fast-growing concept in India given the competitive banking environment. The research objectives are to explore the private banking products and process for matching clients' needs, and to understand why banks are offering private banking services. Private banking first emerged in India in the late 1980s but has grown significantly since ICICI Bank launched private banking in 2002. The document then focuses on analyzing ICICI Bank's private banking portfolio.
A STUDY ON FUNDAMENTAL ANALYSIS OF BANKING SECTOR (WITH SPECIAL REFERENCE TO ...IAEME Publication
The study consist of fundamental analysis so it focuses on the overall state of the economy, and considers factors including interest rates, production, earnings, employment, GDP, housing, manufacturing and management. When analyzing a stock, futures contract, or currency using fundamental analysis there are two basic approaches one can use: bottom up analysis and top down analysis. So the researcher gives the problem as A study on fundamental analysis of banking sector with special reference to public sector banks. The main objective is to study the fundamental analysis of three banks which Punjab National Bank (PNB), Bank of Baroda (BOB) and State Bank of India (SBI).
This document provides an overview of HDFC Bank's home loan program. It discusses HDFC Bank's profile, business philosophy, competitors in wholesale banking, retail banking, and treasury operations. It also provides details on types of home loans available, eligibility requirements, loan amounts, repayment terms, and tax benefits of home loans. The document aims to help customers understand HDFC Bank's home loan offerings and compare them to other banks.
The document provides an overview of loans and advances provided by commercial banks. It discusses key concepts like meaning of loans and advances, types of loans including term loans, demand loans, cash credits and overdrafts. It also describes the utility of loans and advances for businesses, difference between borrowing rate and lending rate for banks, and procedures for granting different types of loans and advances. The document is an introductory chapter that lays the foundation for understanding various aspects of loans and advances.
This document provides information about a seminar project submitted by Danish ROLL NO.-2018MGA1016 to Prof. Amanjot Singh and Prof. Arun at Guru Nanak Dev University, Amritsar. The project is about Bank of Baroda, one of the largest banks in India. It was founded in 1908 in Baroda, Gujarat by Maharaja Sayajirao Gaekwad III. Over the years, it has expanded domestically and internationally to become a major public sector bank with over 5,000 branches globally. The document includes sections on the bank's history, profile, products/services, initiatives, financial reports and suggestions.
This document appears to be a student project report on loan and advance management at Gopinath Patil Parsik Janata Sahakari Bank Ltd. It includes an acknowledgement section thanking the bank for allowing the project. It also contains chapters on the banking industry and company profile, describing the history and operations of the bank. The core chapters analyze the bank's loan and advance policies and procedures, types of loans offered, financial performance, and methods for loan recovery. Tables and graphs display interest rates and loan disbursement trends over recent years.
A project report on investment strategies and portfolio management at standar...Projects Kart
The banking system in India has evolved significantly over time. The modern banking system originated during British rule in the 19th century. The banking sector is now divided into public sector banks, private sector banks, cooperative banks, and development banks. The Reserve Bank of India acts as the central bank, regulating all banking activities in the country. Common banking services offered include savings and current accounts, loans, money transfers, credit/debit cards, and safe deposit lockers. Non-resident Indians can also open NRO, NRE, and FCNR accounts.
This project report has been prepared as per the requirement of the syllabus of
MBA course structure under which the students are the required to undertake
project.
It was a first hand experience for us as that we were exposed to the professional
set-up and were facing the market, which was really a great experience.
During project period, I had very touching experiences. When business is involved,
experiences counts a lot, as we know, experience are an instrument, which leads
towards success.
Customer satisfaction towards the product and services of AXIS BankVijendra Kumar (VJ)
This document is a project report submitted by Vijendra Kumar to Sathyabama University analyzing customer satisfaction towards the products and services of Axis Bank. The report includes an introduction, chapters on the banking industry profile and Axis Bank company profile, and was conducted under the guidance of Krishna Priya from March-April 2011. The objective was to study customer satisfaction, products and services delivered, compare to competitors, and how Axis Bank maintains effective service.
Axis Bank was established in 1994 as one of the first new generation private sector banks in India after the government allowed entry of new private banks. It has grown to become one of the largest private sector banks in India with over 1,200 branches and 6,000 ATMs across the country. The bank was formerly known as UTI Bank but changed its name to Axis Bank in 2007.
The document provides an overview of the Indian banking system. It discusses the history and evolution of banking in India from the establishment of the first bank in 1786 to the current system. It describes the key components of the current banking system including the Reserve Bank of India (RBI), scheduled commercial banks, cooperative banks, and tools used by RBI to regulate the system like cash reserve ratio, repo rate, and statutory liquidity ratio. The banking system has transitioned India to a strong economy with robust banking.
This document summarizes an internship report submitted to Axis Bank. It provides background on Axis Bank, including its vision, capital structure, business segments, and SWOT analysis. The internship project involved a comparative analysis of Axis Bank's products and services against its competitors. A survey was conducted with 100 Axis Bank customers. Findings showed customers were generally satisfied but Axis could improve areas like technology updates and number of ATMs. Recommendations included promoting internet banking more, increasing ATM network flexibility, and targeting more customer groups. The conclusion was that Axis has a good customer relationship but needs to improve services and adoption of technology versus competitors.
“Customer satisfaction in public sector banks”AssassinCG
This document provides an introduction and background on a project report about customer satisfaction in public sector banks in India. It discusses the history and emergence of public sector banks in India through nationalization in the 1950s and 1980s. It also discusses the objectives and role of public sector banks before and after economic reforms in the early 1990s. The document outlines the chapters that will be covered in the project report, including the introduction, literature review, research methodology, data analysis, findings, and conclusions.
The document provides background information on e-banking in India. It discusses:
1) The evolution of e-banking, from early distance banking services in the 1980s to the first online internet banking services in 1994.
2) The pre-e-banking scenario in India, where traditional banking involved limited information available only at physical branches.
3) How increased competition from private banks in the 1990s forced public sector banks to adopt technology and computerize operations.
The document provides an overview of State Bank of India (SBI), which is the largest commercial bank in India with over 200 years of history. It details SBI's operations, subsidiaries, leadership, services offered, financial performance and social initiatives. SBI has a large domestic and international presence, and plays an important role in India's banking sector as a leading public sector bank.
This document provides a project report on fundamental analysis of the banking sector in India submitted by Leslie Sequeira to Don Bosco Institute of Management and Research. The report includes an introduction to the history of banking in India from 1786 to the present, which is divided into three phases. It also outlines the research methodology, includes an index of contents, and covers data collection, analysis and interpretation of the banking sector. The main purpose is to understand and interpret factors affecting the banking sector in India through fundamental analysis.
Bank of Baroda (BoB) is one of the largest public sector banks in India with over 5000 branches globally. It was founded in 1908 in Baroda, Gujarat by the Maharaja of Baroda. Over the years, BoB has expanded both within India and internationally. In 1969, it was nationalized along with 13 other major banks. Today, BoB offers a wide range of banking products and services to corporate and retail customers. It has received several awards recognizing its leadership and customer service. BoB has a strong presence both within India and globally across over 20 countries.
SIP PROJECT ON ICICI BANK BY :- GAURAV BHUTGaurav Bhut
The banking industry in India has a long history dating back to indigenous bankers in ancient times who provided loans and credit. After independence, the Reserve Bank of India was established in 1935 to regulate the banking sector. Several public sector banks were nationalized in 1969 to expand access to credit. The banking industry is now regulated under the Banking Regulation Act of 1949. ICICI Bank was established in 1994 and helped pioneer private sector banking in India. It has since grown to become one of the largest private sector banks in the country.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
A STUDY ON LOANS AND ADVANCES BY VINAYAK KULKARNI M.COM 2015 (STUDY PURPOSE)Vinay Kulkarni
Loans and advances are the most important aspect of any banking organization. They provide various types of loans to customers including consumer loans, housing loans, car loans, and education loans. Co-operative banks are an important part of the banking system in India, operating mainly in rural areas to provide agricultural and rural credit. They help mobilize deposits and supply loans, playing a key role in institutional credit for farmers. Co-operative banks include urban co-operative banks, which cater to urban middle class banking needs, and rural co-operatives.
The document provides an introduction and industry profile of the banking sector in India. It discusses the origin and development of the banking industry in India from 1786 to the present. It outlines the key phases of development as: early phase from 1786 to 1969, nationalization from 1969 to 1991, and the new phase of reforms after 1991. It highlights the growth of the industry post liberalization in the 1990s and details the present status and structure of the banking sector in India including public, private, and foreign banks operating in the country.
(Icici copy)summer internship report icici direct (1)kavita tripathi
This document provides information about a summer training project conducted by Kavita Tripathi for her MBA program. The project was titled "Mutual Fund Simplified" and was conducted under the supervision of industry guide Mr. Ashish Ranjan and faculty guide Ms. Saumya Rastogi. The document includes an acknowledgement, executive summary, and details about ICICI group and its subsidiaries such as ICICI Bank, ICICI Prudential Life Insurance, and ICICI Securities. It also provides information about mutual funds and the objectives and methodology of the summer training project.
Demonatisation effect on banking sectorShubham Matta
the effects of demonetisation's effect in banking sector
this is based on the demonetisation happened in india in 2016
we have included the facts and figures and also have told everything we have researched
This document summarizes key aspects of trading and settlement on stock exchanges. It describes a T+3 settlement system where trades are netted and balanced on the third day after trading. This reduces market and settlement risk. It also describes provisionally listed shares that trade until official listing, and spot/T+1 transactions that settle within 24 hours. Futures contracts involve purchasing or selling an asset at a fixed price for delivery at a future date.
This document provides information about a seminar project submitted by Danish ROLL NO.-2018MGA1016 to Prof. Amanjot Singh and Prof. Arun at Guru Nanak Dev University, Amritsar. The project is about Bank of Baroda, one of the largest banks in India. It was founded in 1908 in Baroda, Gujarat by Maharaja Sayajirao Gaekwad III. Over the years, it has expanded domestically and internationally to become a major public sector bank with over 5,000 branches globally. The document includes sections on the bank's history, profile, products/services, initiatives, financial reports and suggestions.
This document appears to be a student project report on loan and advance management at Gopinath Patil Parsik Janata Sahakari Bank Ltd. It includes an acknowledgement section thanking the bank for allowing the project. It also contains chapters on the banking industry and company profile, describing the history and operations of the bank. The core chapters analyze the bank's loan and advance policies and procedures, types of loans offered, financial performance, and methods for loan recovery. Tables and graphs display interest rates and loan disbursement trends over recent years.
A project report on investment strategies and portfolio management at standar...Projects Kart
The banking system in India has evolved significantly over time. The modern banking system originated during British rule in the 19th century. The banking sector is now divided into public sector banks, private sector banks, cooperative banks, and development banks. The Reserve Bank of India acts as the central bank, regulating all banking activities in the country. Common banking services offered include savings and current accounts, loans, money transfers, credit/debit cards, and safe deposit lockers. Non-resident Indians can also open NRO, NRE, and FCNR accounts.
This project report has been prepared as per the requirement of the syllabus of
MBA course structure under which the students are the required to undertake
project.
It was a first hand experience for us as that we were exposed to the professional
set-up and were facing the market, which was really a great experience.
During project period, I had very touching experiences. When business is involved,
experiences counts a lot, as we know, experience are an instrument, which leads
towards success.
Customer satisfaction towards the product and services of AXIS BankVijendra Kumar (VJ)
This document is a project report submitted by Vijendra Kumar to Sathyabama University analyzing customer satisfaction towards the products and services of Axis Bank. The report includes an introduction, chapters on the banking industry profile and Axis Bank company profile, and was conducted under the guidance of Krishna Priya from March-April 2011. The objective was to study customer satisfaction, products and services delivered, compare to competitors, and how Axis Bank maintains effective service.
Axis Bank was established in 1994 as one of the first new generation private sector banks in India after the government allowed entry of new private banks. It has grown to become one of the largest private sector banks in India with over 1,200 branches and 6,000 ATMs across the country. The bank was formerly known as UTI Bank but changed its name to Axis Bank in 2007.
The document provides an overview of the Indian banking system. It discusses the history and evolution of banking in India from the establishment of the first bank in 1786 to the current system. It describes the key components of the current banking system including the Reserve Bank of India (RBI), scheduled commercial banks, cooperative banks, and tools used by RBI to regulate the system like cash reserve ratio, repo rate, and statutory liquidity ratio. The banking system has transitioned India to a strong economy with robust banking.
This document summarizes an internship report submitted to Axis Bank. It provides background on Axis Bank, including its vision, capital structure, business segments, and SWOT analysis. The internship project involved a comparative analysis of Axis Bank's products and services against its competitors. A survey was conducted with 100 Axis Bank customers. Findings showed customers were generally satisfied but Axis could improve areas like technology updates and number of ATMs. Recommendations included promoting internet banking more, increasing ATM network flexibility, and targeting more customer groups. The conclusion was that Axis has a good customer relationship but needs to improve services and adoption of technology versus competitors.
“Customer satisfaction in public sector banks”AssassinCG
This document provides an introduction and background on a project report about customer satisfaction in public sector banks in India. It discusses the history and emergence of public sector banks in India through nationalization in the 1950s and 1980s. It also discusses the objectives and role of public sector banks before and after economic reforms in the early 1990s. The document outlines the chapters that will be covered in the project report, including the introduction, literature review, research methodology, data analysis, findings, and conclusions.
The document provides background information on e-banking in India. It discusses:
1) The evolution of e-banking, from early distance banking services in the 1980s to the first online internet banking services in 1994.
2) The pre-e-banking scenario in India, where traditional banking involved limited information available only at physical branches.
3) How increased competition from private banks in the 1990s forced public sector banks to adopt technology and computerize operations.
The document provides an overview of State Bank of India (SBI), which is the largest commercial bank in India with over 200 years of history. It details SBI's operations, subsidiaries, leadership, services offered, financial performance and social initiatives. SBI has a large domestic and international presence, and plays an important role in India's banking sector as a leading public sector bank.
This document provides a project report on fundamental analysis of the banking sector in India submitted by Leslie Sequeira to Don Bosco Institute of Management and Research. The report includes an introduction to the history of banking in India from 1786 to the present, which is divided into three phases. It also outlines the research methodology, includes an index of contents, and covers data collection, analysis and interpretation of the banking sector. The main purpose is to understand and interpret factors affecting the banking sector in India through fundamental analysis.
Bank of Baroda (BoB) is one of the largest public sector banks in India with over 5000 branches globally. It was founded in 1908 in Baroda, Gujarat by the Maharaja of Baroda. Over the years, BoB has expanded both within India and internationally. In 1969, it was nationalized along with 13 other major banks. Today, BoB offers a wide range of banking products and services to corporate and retail customers. It has received several awards recognizing its leadership and customer service. BoB has a strong presence both within India and globally across over 20 countries.
SIP PROJECT ON ICICI BANK BY :- GAURAV BHUTGaurav Bhut
The banking industry in India has a long history dating back to indigenous bankers in ancient times who provided loans and credit. After independence, the Reserve Bank of India was established in 1935 to regulate the banking sector. Several public sector banks were nationalized in 1969 to expand access to credit. The banking industry is now regulated under the Banking Regulation Act of 1949. ICICI Bank was established in 1994 and helped pioneer private sector banking in India. It has since grown to become one of the largest private sector banks in the country.
CHAPTER:-1
INTRODUCTION OF THE STUDY
The report contains the brief description of the state bank of India. It contains the finding and analysis of the survey conducted to gather primary data to judge the importance of various attributes that influence the satisfaction of customer in different manner and to the different extent. These attributes are classified as initial experience, service delivery experience, relationship experience and grievance handling. Further an attempt has been made to know the overall satisfaction of the customer.
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals. Customer service proves to be one of the most important factors governing business.
OBJECTIVE OF THE STUDY:-
• TO find out the customer feedback i.e. improvement required or suggestion.
• To find out the relationship between bank and the customer.
• To study the Satisfaction of customers towards the ― state bank of India.
• To Identify the factors that influences the customer behavior of ―state bank of India.
• To identify the factors those influence the selection of SBI banking services in MUMBAI DISTRICT.
SCOPE OF THE STUDY:-
The present study was undertaken to know the preference of the customer towards state bank of India (SBI). The problem of the customer is they are not aware of the services provided by their bank. The study also force on the customer perception that how the banking services can be improved. In my study I have used both primary sources of data as well as secondary sources of data.
• The study has been conducted on behalf of ―STATE BANK OF INDIA.
• The study is confined to the Mumbai region.
• The study covers the service providers and users of ―STATE BANK OF INDIA.
• The study has put forward the Customers as well as acceptability behavior for the services.
• The scope of the study is to find out the ―Customer Satisfaction
Limitations of the Study:-
The study report consists of few limitations:-
• The report has been conducted within a limited time frame.
• The study is self financed.
• The study is limited to the customer of Mumbai only.
• Only selected Branches and Banks have been considered for the study.
• Samples were selected conveniently.
• The sample size does not represent the total population.
• The sample of size is limited to 30 only and the sample size may not represent whole market.
LITERATURE REVIEW:-
A STUDY ON LOANS AND ADVANCES BY VINAYAK KULKARNI M.COM 2015 (STUDY PURPOSE)Vinay Kulkarni
Loans and advances are the most important aspect of any banking organization. They provide various types of loans to customers including consumer loans, housing loans, car loans, and education loans. Co-operative banks are an important part of the banking system in India, operating mainly in rural areas to provide agricultural and rural credit. They help mobilize deposits and supply loans, playing a key role in institutional credit for farmers. Co-operative banks include urban co-operative banks, which cater to urban middle class banking needs, and rural co-operatives.
The document provides an introduction and industry profile of the banking sector in India. It discusses the origin and development of the banking industry in India from 1786 to the present. It outlines the key phases of development as: early phase from 1786 to 1969, nationalization from 1969 to 1991, and the new phase of reforms after 1991. It highlights the growth of the industry post liberalization in the 1990s and details the present status and structure of the banking sector in India including public, private, and foreign banks operating in the country.
(Icici copy)summer internship report icici direct (1)kavita tripathi
This document provides information about a summer training project conducted by Kavita Tripathi for her MBA program. The project was titled "Mutual Fund Simplified" and was conducted under the supervision of industry guide Mr. Ashish Ranjan and faculty guide Ms. Saumya Rastogi. The document includes an acknowledgement, executive summary, and details about ICICI group and its subsidiaries such as ICICI Bank, ICICI Prudential Life Insurance, and ICICI Securities. It also provides information about mutual funds and the objectives and methodology of the summer training project.
Demonatisation effect on banking sectorShubham Matta
the effects of demonetisation's effect in banking sector
this is based on the demonetisation happened in india in 2016
we have included the facts and figures and also have told everything we have researched
This document summarizes key aspects of trading and settlement on stock exchanges. It describes a T+3 settlement system where trades are netted and balanced on the third day after trading. This reduces market and settlement risk. It also describes provisionally listed shares that trade until official listing, and spot/T+1 transactions that settle within 24 hours. Futures contracts involve purchasing or selling an asset at a fixed price for delivery at a future date.
The document appears to be a survey or questionnaire about factors that influence investors' decisions to invest in initial public offerings (IPOs). It asks respondents for their demographic information and seeks to understand what factors such as company reputation, management quality, and financial prospects they consider strongly, moderately, or not at all when evaluating IPOs. It also asks about their experience levels, preferred sources of information, investment amounts and goals, and any difficulties encountered in the IPO application process. The goal seems to be gathering data on individual investors and what drives their preferences and decision making regarding investing in new stock offerings.
Questionnaire on Investment PreferencesMonika Kadam
This document contains a 19-question questionnaire about a person's investment preferences. It collects information about demographics, income level, awareness and past experiences with different investment avenues, preferred sectors, factors considered, savings and investment objectives, risk tolerance, advice sources, and monitoring frequency. The goal is to understand the person's full financial profile to provide tailored investment recommendations.
Questionnaire for the Private Banking SectorMinaxi Gosai
The students of Rudra College of BBA are conducting a project on consumer satisfaction with private banking. They have included a questionnaire to collect information from customers about their banking habits, satisfaction levels, and preferences. The 17 question survey asks about demographics, account types, services used, satisfaction with computerization and services, investment preferences, interest rates, time periods for investment, trust in the bank, and recommendations to others.
This presentation is just designed in public interest and also to make the term DEMONETIZATION lucid to understand. Dont forget to hit like button before you proceed to download. And stay tuned to my channel so that I can serve you better by providing you ppt on current topics............
AI and Machine Learning Demystified by Carol Smith at Midwest UX 2017Carol Smith
What is machine learning? Is UX relevant in the age of artificial intelligence (AI)? How can I take advantage of cognitive computing? Get answers to these questions and learn about the implications for your work in this session. Carol will help you understand at a basic level how these systems are built and what is required to get insights from them. Carol will present examples of how machine learning is already being used and explore the ethical challenges inherent in creating AI. You will walk away with an awareness of the weaknesses of AI and the knowledge of how these systems work.
Comparative analysis of loan preference by customers in private and public banksShakti Prasad Tiwari
This document provides an introduction and overview of a project report that conducts a comparative analysis of loan preferences between customers of private and public banks in India. It discusses the objectives of studying customer satisfaction with services provided by banks and the importance of improving quality of services in the competitive banking environment. It also provides background on the different types of banks in India, including nationalized banks, private banks, State Bank of India, and ICICI Bank.
STUDY AND CRITICAL APPRAISAL OF PRODUCT & SERVICES AT AXIS BANK WITH EMPHASIS...Priyansh Kesarwani
STUDY AND CRITICAL APPRAISAL OF PRODUCT & SERVICES AT AXIS BANK WITH EMPHASIS ON DEPOSIT MIX
Research in any organization is an attempt to provide student a practical input & Exposure to the real world situation in which he has to work in future.
My Research Report on Axis Bank, was an attempt in this regard. The project work provided to me was Study on Critical Appraisal of product & Services at Axis Bank with Emphasis on Deposit Mix
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Similar to A Research Study on Consumer Satisfaction of Private Banking Sector (20)
A Research Study on Consumer Satisfaction of Private Banking Sector
1. Semester-VI
Under the Guidance of:
Prof. Hetal Patel &
Prof. Kinjal Patel
Submitted To:
Rudra College of Business Administration
Vahelal
2014-2015
2. 1. Gosai Minaxi D.
2. Chauhan Chetan N.
3. Patel Harshit S.
4. Patel Vidhi D.
5. Patel Purvi J.
6. Rupala Anjali K.
7. Patel Vedika N.
8. Parmar Chandni N.
9. Chauhan Twinkal P.
10.Varma Poonam S.
11.Malek Afsana A.
12.Gajjar Parth V.
5. The Reserve Bank of India was founded on 1st April 1935 after the First World War RBI was
conceptualized as per the guidelines, working style and outlook presented by Dr B. R. Ambedkar
as written in his book “The Problem of the Rupee – Its origin and its solution.” in front of the
Hilton Young Commission.
Dr. C.R. Rangarajan has received “THE BEST GOVERNER AWARD” on 15th October 2014 by
British magazine central banking and also last year received award by yurom’s magazine as a
“BEST GOVERNER OF CENTRAL BANK ”
The Governor of RBI is Raghuram Rajan. There are 4 Deputy Governors in that
1. H R Khan,
2. Dr Urjit Patel,
3. R. Gandhi and
4. S. Mundra
6. 5 Force High/low/medium Remark
1. Threat of new entrants Low Licensing requirement is very tough.
Product differentiation very difficulty
2. Threat of substitute products Medium NBFc, mutual fund, government
securities and t-bills increasing rapidly
3. Rivalry among competitors High Large number of banks
Low switching cost
High fixed cost
4. Bargaining power of
supplier
High Banks have to meet many regulatory
criteria, made by the RBI
5. Bargaining power of
customer
High Provides homogenous kinds of service
so there is high change that consumers
5 Force Model of Indian Banking Industry
7. The bank known as the Industrial Credit and Investment Corporation of India before
it changed its name to the Abbreviated ICICI Bank. India.
ICICI bank established in 1994.
Ms. Chanda Kochhar Managing Director and Chief Executive Officer of ICICI Bank
Limited
ICICI Bank is the 2nd largest private bank in India in terms of Assets and Market
capitalization.
The Bank has a network of 3,845 branches and 12,012ATMs in India, and also in 19
countries.
ICICI Bank launched internet banking operations in 1998.
8. The mission statement of ICICI Bank is “consists of several points, but the
first is to become the first choice among customers by providing world-class
services.”
Vision
The official vision statement of ICICI Bank is: "To be the leading provider of
financial services in India and a major global bank."
9. Strength
1.. High use of technology
2.Large no. of facilities for the customers .
3.. Over 75,000 employees at ICICI
Weakness
1. Too much competition in the banking
sector .
2. Many branches in urban areas has led to
high cost
Opportunity
1. Opening more branches in the rural areas
2. Use of technology to penetrate rural
markets
Threats
1.Ever changing RBI policies
2. International and other Competitors
3.Inability to adapt to changing conditions
due to large size.
SWOT Analysis
Of ICICI
10. Axis Bank starts its operations in 1994.
Shikha Sharma Managing Director and CEO of AXIS Bank.
Axis Bank Limited is the 3rd largest private bank in India.
It was known as UTI earlier "Unit trust of India Ltd"
The Bank was promoted in 1993 jointly by the Administrator of the UTI,LIC, National
Insurance Company Ltd.
31st March-2014 the Bank had a network of 2,402 branches and 12,922 ATMs.
11. Mission
“We enhance the wealth management and financial planning capability of
individuals and organizational clients in world-class service rendering environment,
delivering superior and sustainable stakeholder value.”
Vision
“We aim to become one of the most trusted financial services providers with
end-to-end financial consulting and advisory support and exceed the
expectations of customers.”
12. Strength
1.The bank has a good image among urban
population
2. The bank is registering a good growth
3.Decent penetration in the rural areas
Weakness
1.Lesser no. of branches compared to its
competitors
2. Image of the bank still under the shadow
of the UTI debacle
Opportunity
1. Expansion in rural areas
2. Going to foreign markets and exploring
the new economies
Threats
1.New banking licenses issued by the RBI
2. Foreign banks
SWOT Analysis
Of AXIS
13. Kotak Mahindra group, established in 1985 by Uday Kotak.
Kotak Mahindra Bank established in 2003.
Kotak Mahindra Bank is the 4th largest private bank in India.
As on 30th September 2014, Kotak Mahindra Bank has over 641 branches ,1,159 ATMs spread
across 363 locations in the country.
Recently Kotak Mahindra Bank has acquisition ING vysya bank.
Vision
“To be the most trusted Global Indian Financial Services brand and the most
preferred financial services employer with focus on creating value.”
14. Strength
1.Innovative financial products of diverse
categories
2.Has over 20,000 employees
3.Customer account base of over 2.7 million
Weakness
1. Lesser penetration as being late entrants
2. Low publicity and marketing in the urban
areas
Opportunity
1.Increase in Industry banking
2. Explore opportunities abroad by
International banking
Threats
1.Economic slowdown
2. Highly competitive environment
SWOT Analysis
Of KOTAK
15. HDFC is stands for Housing Development Finance Corporation Limited.
Chairman Mr. C.M. Vasudev Managing Director Mr. Aditya Puri
It is the fifth largest bank in India by assets, incorporated in 1994.
According to the Brand Trust Report 2014 HDFC was ranked 32nd India's most trusted brands.
As of 31st March 2013, the company has 69,065 employees, out of which 12,295 are women.
As of 30th September 2013, HDFC Bank has 3,251 branches and 11,177 ATMs, in 2,022 cities
in India.
16. “To provide a package of attractive financial services for housing purposes through
a competent and motivated team of employees using the state of the art technology
to maintain financial stability and growth of the organization whilst contributing to
the national goal of providing decent housing to all.”
“To be customer driven best managed enterprise that enjoys market leadership in
providing housing related finance.”
Vision
17. Strength
1.One of the leading new age private sector
bank
2.More than 51000 employees
3.Large collaborations with corporate for
employee salary accounts
Weakness
1.Rural penetration is low
2.Lesser no. of branches when compared
with its competitors
Opportunity
1.Mobile banking, Internet banking
2.Venturing into rural areas
Threats
1.New banking licenses
2.Foreign banks that offer complex products
SWOT Analysis
Of HDFC
18.
19. “A Research Study on consumer satisfaction of private banking sector”
Needs and Importance of Research
1. On the completion of research one may have the satisfaction of acquiring new ideas which
ultimately improve the overall structure.
2. With the help of research methodology we know the customer satisfaction in a particular
bank, industry and organisation.
Objective of study
1.Primary objective: “A Research Study on consumer satisfaction of private banking sector”
2.Secondary objective:
Secondary objective for the purpose of data collection we use the Questionnaires.
•To find out how many people have bank account.
•To analyze in which bank people have bank account
•To know which service people get from bank.
•To know how many people use online banking.
20. 1. Research method - Survey Method
2. Types of Questionnaires – Structured Questionnaires
Sample Design
1. Sample Units - Banking Sector
2. Sample Size - 100 Questionnaires
3. Sample Plan - Survey and Questionnaires
4. Sample Extent - Ahmedabad only
5. Sample Method - Convenience Method
Method of data collection
Survey Method
21. 1. Primary sources:
Research methodology
2. Secondary sources:
Secondary data analysis can be literally defined as “second-hand” analysis.
In that Newspapers, Books, magazines, and other sources of secondary data.
Someone else has already collected the data, so the researcher saves money, time,
energy, and other resources to this research.
22. Limitation of study
1. It takes longer for the respondent to complete questions.
2. This is a problem as a smaller sample size may be obtained.
3. Answerer may not feel encouraged to provide accurate or honest answers.
4. There was language barrier.
43. We find out 97% consumers have bank account.
To analyse 68.04% have a private bank account 14.43% have a public account and 17.53%
have both account.
To know 95.18% consumers are satisfied with the services provided by private bank and
4.82 % are not satisfied.
To know 59.04% consumers are using online banking and 40.96% are not using online
banking.
Recently ICICI bank has launched new service for the consumers are contactless credit card
& debit card and with the help of twitter transfer the fund.
HDFC bank has started new service “BANK APAKI MUTTHI MEIN” for the consumers.
44.
45. Consumer are satisfied with the ATM for withdraw cash eassily without go to bank and also
using the online banking for any time.
Now a days mostly consumers are use private banks for get extra benefits.
Mostly consumer are give positive reaction regarding bank computerization.
We find out that consumer are not satisfied with the problem solving services of their banks.