The document provides tips for having engaging conversations. It discusses preparing for conversations by learning about the people involved and their backgrounds. It suggests asking open-ended questions about people's families, occupations, hobbies, and lives. The document also outlines conversational pitfalls to avoid, such as interrupting, monopolizing discussion, or one-upping other speakers. The overall tips are focused on listening actively and finding common interests to have natural discussions.

1. REVISION
How to take the lead ?
How to break the ice ?
How to maintain a conversation ?
Tips for tip-top listening.

2. Chapter 7 :
Prevent Pauses with Preparation
1. Don’t Let Old Acquaintances Be
Forgotten.
-- nature of the occasion and people
• Bring me up to date on …..
• Wh a t h a s y o u r y e a r
b e e n ?
• Wh a t ’s n e w w i t h
t h e f a mi l y ?

3. 2. Getting a History Lesson
-- background & history of the
people
• What got you interested in…… ?
• Wh a t b r o u g h t y o u
t o l o c a t i o n ?
• Wh o g a v e y o u t h e
i d e a f o r t h i s
b u s i n e s s ?

4. 3. Ask “Interview” Questions
--- person, event , situation
• Wh a t d o y o u e n j o y mo s t
a b o u t t h i s t i me o f t h e
y e a r ?
• Wh a t g o t y o u i n v o l v e d
i n t h i s
o r g a n i s a t i o n /e v e n t ?
• Wh a t h a s b e e n y o u r mo s t
i mp o r t a n t w o r k
e x p e r i e n c e ?

5. 4. Nonverbal Part of the Conversation
-- pay attention to the speaker
-- ask appropriate questions
-- pay attention to body language
5. Ordinary People
-- common topics eg bills, kids,
hobbies, vacations
-- extraordinary experience

6. 6. Limelight Etiquette
-- public venue
-- easy, positive, light information
-- off-limit subjects
Eg . Va c a t i o n
• S o me t h i n g a b o u t
y o u r s e l f
• Of f e r n e w t o p i c
• Ot h e r s c a n s h a r e
e x p e r i e n c e s

7. 7. Speak No Evil
• Pe r s o n a l
mi s f o r t u n e s ,
p a r t i c u l a r l y
c u r r e n t o n e s
• Co n t r o v e r s i a l
s u b j e c t s
• Go s s i p
• An y t h i n g n e g a t i v e

8. 8. Sincere & Perfect Compliment
(a) appearance,
eg. hairstyle, clothing, jewelry
• Wh a t a n u n u s u a l
t i e .
VS
• T h a t ’s a g r e a t
t i e . I t s u n u s u a l
d e s i g n r e a l l y
s e t s i t a p a r t . I

9. 8. Sincere & Perfect Compliment
(b) possessions
eg. home, new car, cup
• Th i s i s a g r e a t
c u p o f c o f f e e .
VS
• I l o v e t h e
r i c h n e s s o f
I n d o n e s i a n
S u ma n t r a , a n d

10. 8. Sincere & Perfect Compliment
(c) behaviours
• I a p p r e c i a t e h o w
o r g a n i z e d y o u a r e
f o r o u r me e t i n g s . I t
ma k e s i t e a s y t o
g e t t h e wo r k d o n e .
• I t mu s t h a v e t a k e n
a l o t o f c o u r a g e t o

11. 9. FORM
(a) Family
• T e l l me a b o u t y o u r
f a mi l y . D o e s
e v e r y o n e l i v e i n
t h e a r e a ?
• Wh a t d o y o u l i k e
b e s t a b o u t b e i n g a
f a t h e r o r mo t h e r ?

12. 9. FORM
(b) Occupation
• Wh a t g o t y o u i n t o
y o u r c u r r e n t
j o b /b u s i n e s s ?
• Wh a t a r e s o me o f
t h e t o u g h e s t
c h a l l e n g e s i n y o u r
f i e l d ?

13. 9. FORM
(c ) Recreation
• Ho w d o y o u s p e n d
y o u r l e i s u r e t i me ?
• Wh a t ’s b e e n y o u r
f a v o u r i t e v a c a t i o n
?

14. 9. FORM
(d) Miscellaneous
• Ha v e y o u s e e n a n y
g o o d mo v i e s
l a t e l y ?
• Wh a t d o y o u t h i n g
a b o u t t h e e c o n o my ?

15. Chapter 8 : Conversational Killers
1. The Interrogator
-- Ask open ended questions
2. The Braggart
-- Redirect the conversation
3. The One-Upper
-- Tough to topple
4. The Monopolizer
-- surrender if boss, client, mother-in-law
-- for host, invite guest into the dialogue

16. Chapter 8 : Conversational Killers
5. The Interrupter
-- Exit immediately
-- Change the uncomfortable topic right away
6. The Poor Sport
-- Answer a closed –ended questions as if had
been open-ended
7. The Know-It-All
-- What is your opinion ?
8. The Advisor
-- Listen , empathy, compassion