Frustration
Management
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About me
• ~10 years @ISDC
• proud engineer
• coder, software architect
• geek, gadgets lover
• agile & lean advocate
• daddy, husband
• hobbyist photographer
Skype: irodandi
Twitter: ddanciu
Github: ddanciu
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It is a
wall!
It is a
rope!
It is a
snake!
It is a
fan!
It is a
fan!
It is a
wall!
It is a
rope!
It is a
snake!
It is a
fan!
It is a
wall!
It is a
rope!
It is a
snake!
O how they cling and wrangle, some who claim
For preacher and monk the honored name!
For, quarreling, each to his view they cling.
Such folk see only one side of a thing.
The World Elephant
The Knowable World
The Knowable World
Experiences
The Knowable World
Filter relevant
Experiences
The Knowable World
Assumptions
Filter relevant
Experiences
The Knowable World
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
My Own World
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
My Own World
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
>
Believes
Conclusions
Assumptions
Filter relevant
Experiences
The Knowable World
B
C
A
R
E
The Knowable World
B
C
A
R
E
B
C
A
R
E
The Knowable World
B
C
A
R
E
statement
B
C
A
R
E
The Knowable World
B
C
A
R
E
statement
B
C
A
R
E
The Knowable World
B
C
A
R
E
He doesn’t have
all the facts.
Ignorant!
He has the facts, yet
he doesn’t get it.
Idiot!
He has the facts, he is quite
smart actually, yet…
Malevolent!
B
C
A
R
E
The Knowable World
B
C
A
R
E
B
C
A
R
E
The Knowable World
B
C
A
R
E
B
C
A
R
E
The Knowable World
B
C
A
R
E
B
C
A
R
E
The Knowable World
B
C
A
R
E
Now
Now
I was wrong.
Now
I was wrong. I will be wrong.
Now
I was wrong.
I am right!
I will be wrong.
How does it feel to be wrong?
Being wrong doesn’t feel like
anything
Realizing we are wrong makes us feel.
1. This is an awesome idea
2. This is tricky to do
3. This is crap
4. I am crap
5. This might be ok
6. This is awesome
1. This is an awesome idea
2. This is tricky to do
3. This is crap
4. I am crap
5. This might be ok
6. This is awesome
Idea
doubt
1. This is an awesome idea
2. This is tricky to do
3. This is crap
4. I am crap
5. This might be ok
6. This is awesome
Idea
doubt
Self
doubt
1. This is an awesome idea
2. This is tricky to do
3. This is crap
4. I am crap
5. This might be ok
6. This is awesome
Idea
doubt
Self
doubt
- Saint Augustine
Work Assignment
Lorizzle ipsizzle dolizzle sit amizzle, yippiyo ma nizzle elit.
Nullizzle daahng dawg velizzle, check it out volutpizzle, suscipit
quizzle, gravida vizzle, sheezy. Pellentesque that's the shizzle
tortizzle. Dizzle erizzle. Fo shizzle mah nizzle fo rizzle, mah
home g-dizzle at dolizzle gizzle its fo rizzle tempizzle ghetto.
Maurizzle pellentesque nibh et turpizzle.
Comic Sans
Work Assignment
Lorizzle ipsizzle dolizzle sit amizzle, yippiyo ma nizzle elit.
Nullizzle daahng dawg velizzle, check it out volutpizzle,
suscipit quizzle, gravida vizzle, sheezy. Pellentesque that's
the shizzle tortizzle. Dizzle erizzle. Fo shizzle mah nizzle fo
rizzle, mah home g-dizzle at dolizzle gizzle its fo rizzle
tempizzle ghetto. Maurizzle pellentesque nibh et turpizzle.
Arial
mess
Change the order in which
you do things.
Take a break
Consult other sources
It’s a fact of life!
Conclusions
• We look at the world through our own key-hole
• It is ok to be wrong, learn from it
• Make the best of each situation, it’s an opportunity
Conclusions
Thank you!
@ITCAMPRO #ITCAMP16Community Conference for IT Professionals
Q & A

Frustration Management - Dan Danciu