Uploaded byRyan Arndt
Positive community
This document discusses how to build and maintain a positive online community. It emphasizes including all people, actively engaging members through questions and contests, empowering members by supporting their goals and successes, and promoting a spirit of humor and creativity. The community manager's role is to listen to members, help when needed, and provide leadership through social media promotion and content creation that upholds the values of inclusion, engagement, empowerment and fun.
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Positive community
- 1. CREACIÓN DE UNACOMUNIDAD EN LÍNEA POSITIVA: Los valores, la promoción, y participación
- 2. CREATING A POSITIVEONLINE COMMUNITY: Values, Advocacy, and Engagement
- 3. RYAN ARNDT Global Community Manager for the International Game Developers’ Association (IGDA) @certainlysocial #igdacm
- 4. RYAN ARNDT Administrador de la Comunidad Mundial Associacion Internacional de Desarrolladores Videojuegos @certainlysocial #igdacm
- 5. WHAT IS THEIGDA? The world’s largest professional association for people who develop video games. Over 40 Special Interest Groups Over 100 Chapters around the world (YAY IGDA Colombia!) Education, Jobs, and Content for Video Game Developers Worldwide.
- 6. MY STORY - Teacher(Social studies/English as a Second Language) + Game Audio Designer (15 games, casual/mobile) + Social Media Manager (Game industry conferences/events) = Community Manager
- 7. WHAT I DO SupportIGDA Chapters, Special Interest Groups to dream big and help support their success. Promote the Organization Offer outside perspective to chapters/SIGs Provide social media support to IGDA volunteers on IGDA related matters Bring the voice of the community to the IGDA Board of Directors and Executive Branch
- 8. WHAT I DO Promote and maintain http://facebook.com/IGDA.org http://twitter.com/IGDA http://youtube.com/theIGDA http://igda.org Content Creation Audio, video, writing, social media
- 9. WHAT I DO Listening(reading) - 60% Helping - 20% Active Leadership - 20%
- 10. EXAMPLE VIDEO CHAPTERSUPPORT OVER SOCIAL MEDIA/ PROMOTION OF THE ORGANIZATION
- 12. HOW IS COMMUNITY MAINTAINED?
- 13. A POSITIVE COMMUNITY CANNOT GROW WITHOUT SUPPORT
- 14. SAD COMMUNITY :*( A COMMUNITY DOES NOT AUTOMATICALLY MAINTAIN ITSELF
- 15. SO HOW IS ITDONE??
- 16. FOUNDATIONS FOR BUILDING APOSITIVE COMMUNITY
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- 20. BE WHERE THEYARE Make it easy to find the Community/Welcoming Team in multiple places online, not just main website. Create content that is welcoming and friendly
- 21. HELP THEM TOJOIN IN Encourage people to ask themselves “How can I get involved?” If a conversation starts on one social network, don’t start by automatically telling them to contact you elsewhere, as this may lose them.
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- 23. Engagement “ S TART A C O N V E R S AT I O N ”
- 24. Welcome with ahug! @IGDA OR @ C E RTA I N LY S O C I A L T W I T T E R H A S H TA G #IGDACM
- 25. HOW TO KEEPPEOPLE ENGAGED
- 26. ENGAGEMENT TIPS Support theflow of ideas between people Community news/Current events Contests/Crowdsourced Content Inspiring questions Casual/fun questions
- 27. COMMUNITY NEWS/ CURRENTEVENTS
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- 30. ENTRIES: “AT THESUMMIT”
- 31. Contest - Winner CA N B E C R E AT I V E !
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- 33. INSPIRING QUESTIONS Encourage respectfulreflection about the industry Keeps tone of the community forward-thinking Help people to understand that they have the power to change the world.
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- 35. CASUAL/LIGHT casual/fun questions givehigher engagement help the community not take itself too seriously/get to self-involved balancing casual with serious - I try to reflect what life actually is.
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- 38. Empowerment “ S UP P O RT A N D C E L E B R AT E SUCCESS”
- 39. HOW TO SUPPORT: THINK BIG TOGETHER Find out a person’s BIG ideas and help them to achieve where possible. “What is something you are doing right now that you are proud of?” “What would you love to be doing?”
- 40. THINK BIG TOGETHER “Whatis something you are finding to be a challenge?” Open-ended question: Where do you need support?/ How can I help you to succeed? Support a person’s ability to innovate and surprise you
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- 42. none of thismatters unless everyone FOLLOWS THROUGH O N W H AT WA S DISCUSSED
- 43. THINGS THAT IWORK TO ACTIVELY SUPPORT Respect Honesty Transparency Friendliness Discussion/interaction
- 44. THINGS I ACTIVELYDO NOT SUPPORT Bias/hate speech Formation of groups towards a group of who want to exclude people. others. Banning without a Consistent rudeness warning/reason Exclusion of certain users
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- 46. Humour and Creativity “B E C R E AT I V E A N D H AV E F U N ! ”
- 47. HUMOUR/CREATIVITY game developers arecreative people by nature encourages thinking in new ways avoid sarcasm, but instead use humour that targets no particular person or group, but is simply fun. Sarcasm is easily confused online, especially when the audience is from many language backgrounds. can help deal with sensitive issues in the community
- 48. SENSITIVE ISSUE EXAMPLE FUKUSHIMA GAME JAM
- 49. FUKUSHIMA GAME JAM “Fukushimafaces great difficulties in its future. Not only are the scars from the earthquake and tsunami deep and fresh, but the effects of the nuclear disaster will be long felt as well,” an IGDA Japan statement read. “Game developers will tour the area and build a game together with students from the Tohoku area. They will create a game in only 30 hours, testing their creativity, talent, and abilities.”
- 50. FUKUSHIMA GAME JAM Thetheme for the event is "Fun Overcomes Difficulty," and organisers said: "We're going to show the world that we are going to make it through, by showing our enthusiasm and energy."
- 51. Fukushima Game Jam VI D E O O F S U P P O RT
- 53. SUMMARY: FOUNDATIONS FOR BUILDINGA POSITIVE COMMUNITY
- 54. VALUES Inclusion - welcomenew people and ideas Engagement - encourage participation Empowerment - support success Humour and Creativity - do it all with a fun, full and balanced life in mind.
- 55. QUESTIONS? ¿PREGUNTAS? RYAN@IGDA.ORG @IGDA/@CERTAINLYSOCIAL HTTP://FACEBOOK.COM/RYAN80E HTTP://FACEBOOK.COM/IGDA.ORG
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