This document contains an executive summary and resume for Karthic Sankaran Ramamurthy, who has over 16 years of experience in project delivery and management. He currently holds roles leading delivery excellence and global delivery tools at Microsoft. Prior experience includes implementing Microsoft Dynamics CRM and Axapta for various industries. He has extensive experience managing projects, teams, budgets, and client relationships.
Resume of an accomplished IT / Network leader with global experience in Program Management , Project management , Customer relations - across diverse industries
• Execute Business Transformation activities across horizontals and verticals of the organization.
• Develop Performance Comparisons and benchmark scenarios, Develop Gap Analysis, Analyze Drivers, Prioritize & Develop Strategy and Monitor Change, Analyze Business Processes, Assess IT Strategy and Applications, Identify Pain Points, Implement Best Practices, Design High Level Technical Requirements, Develop Business Process Model and Techno-Functional architecture roadmap based on Organization Structure and Governance Model, Lifecycle Management for identified Processes / Systems, Automation – Re-engineering – Integration & Innovation
Resume of an accomplished IT / Network leader with global experience in Program Management , Project management , Customer relations - across diverse industries
• Execute Business Transformation activities across horizontals and verticals of the organization.
• Develop Performance Comparisons and benchmark scenarios, Develop Gap Analysis, Analyze Drivers, Prioritize & Develop Strategy and Monitor Change, Analyze Business Processes, Assess IT Strategy and Applications, Identify Pain Points, Implement Best Practices, Design High Level Technical Requirements, Develop Business Process Model and Techno-Functional architecture roadmap based on Organization Structure and Governance Model, Lifecycle Management for identified Processes / Systems, Automation – Re-engineering – Integration & Innovation
1. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
Karthic Sankaran Ramamurthy PMP®, CSM® ISO 27001 LA ®
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Mobile: +919966024472 | rs kar thic@live.com
Senior Management | Of f shore Delivery | Complex ERP/CRM roll-out | Ac count Management
Mic rosof t Dynamic s Axapta and CRM | SharePoint 2013 | MVC .NET| Bus ines s Program Management f or CXO |
Projec t Recovery | Delivery Ex cellence Lead | People Management | P&L | B.E(ECE)
EXECUTIVE SUMMARY
Se nior Manager / Account Head with 16.5 y e ars’ of delivery experience with For tune 500 customers ac ross the world.
Heading De l ivery Excel lence Team within Mic rosof t Services Global Delivery and steered CMMi Level 5 Re -
cer t if ication
Heading Microsoft Services Global Del ivery Tools group, successfully handling 20+ applicat ions
Heading Mic rosof t Global Delivery Services Project Recovery Services funct ion aimed at successful turnaround of
t roubled projects
Heading the Virtual PMO f unction within Global Delivery organization with spec ial focus around designing Recrui tment
Fr amework, Capabi li ty Base l ining & Enrichment of Project Managers/Delivery Managers
Implementat ion of Mic rosof t Dynamic s CRM globally for dif ferent domains (Banking, Pha rma & Telecom)
Ex tens ive Implementat ion experience of Microsoft Dynamics Axapta for an Apparel & Tex tile major and large Public
Sec tor enterprise
Mic rosof t Accredited Expert in Microsoft Pr oject Plan (MPP), Team Foundation Server
Led var ious process improvement init iat ives within Mic rosof t ; Key Accomplishments inc lude Conceptualizing and
Implement ing Fir s t Time Right , Ear ned Value Management, Requirements Traceabil i ty, Di f ferent iated
De l ivery/Governance Models, Actual Ef fort Tracking, Pr oductivi ty Base l ining, Agi le De livery Methodology for
Se r vices
End to End Por t folio management f rom Sales to Delivery
Cer t if ied Lead Audi tor for ISO 27001-2013
Or ganizational Change Management SME w ithin Global Delivery and has successfully conducted workshops f or c lients
Highly prof icient in dif ferent methodologies Agile, ERP Implementat ion & SDLC
Managed por tfolio of projects and c lients through opt imum mix of resources .
Gr owing accounts with average growth of 30% YoY in revenue with P&L responsibil ity.
Managed over $20M account with very high prof itable margin.
Tr usted advisor to the customer in many customer engagements result ing in business work at least $3M.
Ex cellent t rack record of providing excellent customer satisfaction (CSAT) and management of workload. Won 10 Top
Boxes (highest rat ing possible) .
Appr aisal Team member (ATM) for CMMI Level 5 assessment activit ies for Mic rosof t Global Delivery unit
Managed team s ize of 150 people.
Ar t iculates a v ision, to inspire, and to inf luence decision making. Team player.
Mic rosof t Global Delivery Project Management communi ty Lead dr iving innovat ion for delivery management
Ensured that systems , processes and methodologies are followed as per CMMI
Of fs hore Development Center (ODC) setup f rom ground up dealing with vendors, Government organizations
Highly professional in communication
Re s ult oriented person while keeping work life balance intact with a unique ability to see through the challenges,
manage change and deliver even in s tressf ul per iods.
Hands on technical knowledge Archi tecting and Designing solut ions in .NET Technologies, RFID and Legac y systems
Me ntored mult iple project managers and project management aspirants
2. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
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COMPETENCIES – MANAGERIAL
St rategic Planning Program Management Pre-sales
Stakeholder Management Global Team collaborat ion Bus ines s Intelligence/Data
Warehouse
People Mentor ing
License Management
Projec t manager recruitment
Produc t Management
Bus ines s Program Management
EXPERIENCE
MICROSOFT SEP-2007 TILL NOW
INFOSYS TECHNOLOGIES LIMITED FEB-2001 TO SEP-2007
DSQ SOFTWARE LIMITED DEC-1997 TO FEB-2001
REWARDS AND RECOGNITION
Inf os ys Ex cellence Award Winner for Innovative
Solut ion Development
Inf os ys Nor th American Start Award
Mic r o s o f t’s Cu s t ome r Pa r tn e r Ex p er ien ce Award (2
t imes )
Inf os ys Mos t Valuable Player Award
Inf os ys Nor th American Start Award
Mic rosof t Great People and Great Per formance aw ard
(2 t imes )
Recognized by Mic rosof t with Indiv idual Delivery
Ex cellence Award dur ing Delivery Ex cellence
Summit held at Anaheim, USA
Mic rosof t Growth Engine Award (2 t imes)
Mic rosof t Growth Engine Award (2 t imes) Star aw ard winner mult iple t imes
Recognized as Key Talent (won Stocks wor th 10K
USD)
Building Future Leader (BFL)
3. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
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DETAILS OF THE PROJECTS WORKED ON
De l ivery Excel lence He ad J u n e ’ 2012 – t i l l now
Heading the Mic rosof t Global Delivery Ex cellence funct ion encompassing the following Project Recovery
Se r vices, GD Tools & Licensing, De l ivery and Opportuni ty Governance , Business Program
Management, Del ivery Process Def inition & e nsuring Continuous improvement
Act ivi ties and Accompl ishments:
Suc cessfully drove Global Delivery organizat ion for CMMi Level 5 re-cer tif ication
Managing suite of 20+ tools within Global Delivery and ensuring alignment with the organization
v is ion of Cloud First – Mobi le First with end-to-end ac countability f rom Business Re quirements
Gathering through Re lease and Change Management
Dr iv ing culture of First Time Right with special f ocus on Continuous Improvement within the
organizat ion
Conceptualizing, Designing and successfully landing various process improvement init iatives
(Earned Value Management, Requirements Management , Producti vity, Process Performance
Model s, Agile Delivery Methodology, CMMi Level 5 sustenance, Ac tual Ef fort Tracking,
Produc tivi ty Baselini ng & Improvement, Dif ferent iated Pre-Sales & Delivery Models, Role &
Process Readiness Framework def init ion and landing, Risk & Lessons Learnt Dashboard and
process ref inement )
Conduc ted successful recover ies of var ious projects (Sutherland Global, Dubai -Pr ime Minis ter
Of f ice applicat ion modernizat ion) result ing in turnaround of CSAT as well project f inancials and
reputat ion
Conceptualize and land var ious people management programs f or Project Managers (Catalyst ,
Projec t Manager Immers ion, Role Capability Baselining & Improvement ) along with hiring
De l ivery Manager June 2011 – May 2012
BCA ’s c a ll c e n t er o p er at ion s is b a se d o n t h e CCQ s y s tem f o r t h e p a st 1 0 y e ars. CCQ s y s tem has reached
its EOL (End of Lif e) and the solut ion is basically un -suppor ted. In an ef for t to be aligned with the mandate
f r om In d o n e s ia’s Ce n t ra l Ba n k ( Ban k In d o n esia ) t h a t s tip ula t es t h a t a ll mis s ion c rit ical s yst ems mu s t u t ilize
a s y s tem that has not yet reached EOL. BCA intends to ut ilize and deploy advanced technology to ensure
that BCA’s ca ll center operat ion remains ef f icient . In order to achieve this object ive BCA would like to ut ilize
Mic rosof t Dynamics CRM as the proposed solut ion for replac ing their cur rent call center solut ion, CCQ.
Act ivi ties and Accompl ishments:
Managing mult i million dollars Delivery responsibility
Played mult i- f aceted role as both Ons ite as well as Of fshore Delivery Manager
Made inroads in an emerging market and turnaround a negat ive customer s cenario into a posit ive
one
New ac count handling with prospect ive more work lined up for coming months
Respons ible for the overall quality of delivery services provided to the c lient , driving improvement
to processes, s ystems and tools as needed.
Un d e r s t a nd t h e c u stome r’s b u sin ess p r ob lem(s) , h e lp w ith v ario u s so lu tio n o p t ions, def ine f inal
solut ion and deliver the same as promised
Help the cus tomer align higher level vision, goals and objectives of all programs
Ensure project s takeholders are well informed and help them make dec isions
As sess engagement r isks on continual basis and provide various opt ions to mit igate the r isks.
Keep the implementat ion costs and t ime under cont rol
Ha n d le a ll a c c o u nt ’s o p er at ion s s uch a s f in a ncia l ma n a geme n t, q u a lity ma n a g eme n t , a n d
p e o p le ’s a p p raisa l
Ensure customer is satisf ied and get highest rat ing in customer sat isfact ion survey.
Create team of t rusted advisors to customer.
De l ivery Manager De c 2009 – June 2011
Maharashtra Indus t rial Development Corporat ion (MIDC) is a government ow ned subsidiary es tablished
under the Maharasht ra Indust rial Development Act of 1961 is chartered to promote and as sist in rapid and
order ly es tablishment , grow th and development of indus t r ies
Manual processes involv ing hard copy f iles w ith mult iple dis connected s y s tems running on outdated
technology at limited places had to be replaced w ith an automated solut ion; there w as a dire need for
improv ing ef f iciencies through automat ion and improv ing cus tomer sat is fact ion through Single w indow
Clearance and e-procurement
Act ivi ties and Accompl ishments:
Handled the MOST RISKIEST projec t within Mic rosof t during 2009 (Mic rosof t inherited a very
poor ly f ramed contract and worked under most ambiguous circums tances (public sector set up)
Managing mult i million dollars Delivery responsibility with 5 dif ferent partners
Respons ible for the overall quality of delivery services provided to the c lient , driving improvement
to processes, s ystems and tools as needed.
4. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
Un d e r s t a nd t h e c u stome r’s b u sin ess p r ob lem(s) , h e lp w ith v ario u s so lu tio n o p t io ns, d ef in e f ina l
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solut ion and deliver the same as promised
St rategize on the customer v ision of 100% digit izat ion and implementat ions for geographically
diverse agencies ( throughout the state of Maharasht ra)
Mot ivated the onsite and of fshore teams to work around various const raints (Public sector, Mult i-
Par tner env ironment, Highly immature/IT-non savy customer)
Help the cus tomer align higher level vision, goals and objectives of all programs/projects
Ensure project s takeholders are well informed and help them make dec isions
As sess engagement r isks on continual basis and provide various opt ions to mit igate the r isks.
Keep the implementat ion costs and t ime under cont rol
Ha n d le a ll a c c o u nt ’s o p er at ion s s uch a s f in a ncia l ma n a geme n t, q u a lity ma n a g eme n t , a n d
p e o p le ’s a p p raisa l
Ensure customer is satisf ied and get highest rat ing in customer sat isfact ion survey.
Farm addit ional w ork by proact ively ident ifying work items that customer might need.
Create team of t rusted advisors to customer.
Pr oject Manager Se p 2007 – Nov 2009
Hirdaramani is one of the largest apparel and text ile manufacturers in Sr i Lanka. Hirdaramani implemented
Mic rosof t Dynamic s AX4.0 as its core ERP s y s tem integrat ing Financials, Supply Chain and Manufacturing
f or all its group companies. Projec t w as exe cuted in 2 phases Phase I – Diagnos t ic Study and Phase II –
Analy s is through Deployment
Achieving the vision of One Team, One Process, One System ; Prov ide a s ingle integrated s ystem to drive
the bus iness processes (one single point for data) and replace i dent if ied s tandalone systems and integrate
s y s tems w ithin s cope (w hich w as ident if ied as par t of Phase I Diagnos t ic s tudy )
Act ivi ties and Accompl ishments:
Managed more than $20M dollars delivery responsibility with 120 member team s ize
Grew the account by 25% YOY
Improved customer sat isfaction. No dis satisfaction dur ing the tenure
Manage mult iple projects to deliver end product (s) at CMM level 5 quality to the customer
sat is faction
Ha n d le a ll a c c o u nt ’s o p er at ion s s uch a s f in a ncia l ma n a geme n t, q u a lity ma n a gement , and
p e o p le ’s a p p raisa l
Def ine and measure var ious quality, sales and f inancial goals for the account
Engage w ith sales teams on all new program/project pursuits in very challenging competit ive
env ironment
Manage people career and growth by providing ex citing and challenging assignments
Build new teams f or all new projects/programs
Ensure the team is enabled to take up the future challenges through formal t raining, center of
ex cellence part icipat ion, and various other knowledge management act iv it ies.
Farm addit ional w ork by proact ively ident ifying work items that customer might need.
Create team of t rusted advisors to customer.
V is io n / Sco p e w o rksh op t o ca p tu re Hir d arama n i L e ad er ship t e am’s v ision
As- Is study to understand current solut ion landscape
Bus ines s Process Analysis workshops and ident if ied processes pert inent to Hirdaramani
To-Be s tate of the solution leveraging s tandard best pract ices and user requirements
Overall Solut ion Landscape and prepared Solution Blueprint document
Proof of concept f or certain cr itical s cenar ios
Func t ional Requirements document and Fit Gap Analysis
ISV shor t list ing
Ef f or t Es t imations and pr iorit ization of requirements with customer
BSA As sessment Report to ar rive at appropr iate Product ion H/W s izing recommendat ions
Detailed Statement of Work and Project Schedule
5. Kar thic Sankaran Ramamur thy, PMP ®, CSM ®, +919966024472
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PROJECTS EXECUTED – PRIOR TO JOINING MICROSOFT:
COMPANY CLIENT PROJECT NAME DURATION
INFOSYS TECHNOLOGIES
LIMITED, FREMONT, USA
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
QNXT ENGINEERING – MAINTENANCE
& DEVELOPMENT
OCTOBER 05 – SEPTEMBER 07
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
MY HEALTH VIEW PORTAL
DEVELOPMENT
AUGUST 06 – SEPTEMBER 07
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
QNXT PROCESS TESTING FRAMEWORK
DEVELOPMENT
JUNE 06 – AUGUST 06
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
QNXT BACHELOR CERTIFICATION MAY 06 – SEPTEMBER 06
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
SCHALLER INTERFACES MERGE
PROJECT
APRIL 06 – JULY 06
QUALITY CARE SOLUTIONS INC.,
PHOENIX, AZ, USA
TEAM TRACK – TEST DIRECTOR SYNC
UP PROJECT
MA R ’0 6 – MAY ‘0 6
MY HEALTH BANK INC.,
PORTLAND, OR, USA
SSMA MIGRATION PROJECT JUN ’0 5 – AUG ‘05
PREMIER ACCESS DENTAL
INSURANCE, SACRAMENTO, CA,
USA
BENEFITS ADMINSTRATION SYSTEM MA R ’ 03- MAR ‘06
GREENPOINT MORTGAGE,
NOVATO, CA, USA
LOAN ORIGINATION SYSTEM SEP ’0 1 – MAR ‘03
TRAFALGAR TRAVEL
CORPORATION, CROYDON, UK
TOURS AND TRAVEL APPLICATION FEB ’0 1 – SEP ‘0 1
DSQ SOFTWARE LIMITED MSAS GLOBAL LOGISTICS PURCHASE ORDERING SYSTEM SEP ’0 0 – FEB ‘0 1
MSAS GLOBAL LOGISTICS,
BRACKNELL, UK
UNITEL21 FREIGHT FORWARDING
SYSTEM
FEB 1999 – FEB 2001
Pr oject Manager Apr i l 2000 – September 2007
Sys tem Analyst November 1998 – March 2000
Sof tware Engineer June 1997 – October 1998
EDUCATION
Coimbatore Insti tute of Technology, Coimbatore, India
B.E (Elec t ronics & Communication) – 1997 – 83%