- The study examines factors influencing policyholder satisfaction of life insurance products in Coimbatore district, India.
- Marital status and educational qualification were found to be significantly associated with satisfaction level, with married and more educated policyholders reporting higher satisfaction.
- Sum assured (insurance amount) was also significantly associated, with those having higher sums assured being more satisfied.
- Policyholders reported being most satisfied with the grievance redressal system and mass media advertisements used by insurance companies.
The Policyholders' Preference And Satisfaction Towards Life Insurance Corpora...inventionjournals
: Gradually, the market share of private insurers went up and till financial year 2012-2013 reached
as high as 42%. The market share of LIC decreased after the entry of private insurers but it doesn’t mean that
the growth of LIC got down. LIC continues its growth even after a cut throat competition from the private
players. On the demand side, growth is being fuelled by the growing population base, rising purchasing power,
increased insurance awareness, increased domestic savings and rising financial literacy. The suppliers are
correspondingly playing a market making role as competition intensifies and differentiation become necessary
for profitable growth. Life Insurance Corporation of India offer innovative products to attract further business
from both existing and new policyholders. In this regard the researcher is interested to undertake a study on the
policyholders’ preference and satisfaction with regard to Life Insurance Corporation of India’s policies.
STUDY ON MODELLING OF POLICYHOLDER BEHAVIOUR FOR LIFE INSURANCE IN ERODEJournal For Research
Life Insurance Corporation of India (LIC) is the India’s largest Life Insurance Company. LIC has acquired monopoly power in the solicitation and sale of Life Insurance Policies in India. LIC has registered a six per cent increase in market share to 78 percent during the current financial year. LIC's market share at the end of March 31, 2014, had stood at 72 per cent of all new policies sold during the last financial year (2013-14). The combined market share of 23 Private Life Insurance Companies has 22 per cent during the current fiscal, according to the latest figures. LIC has 53 products in his portfolio and sold around 80 lakh policies till the end of July 2014. LIC has set the new target of Rs. 54000 crores as a first premium income for 2015-16. LIC has a 78 per cent share because the private sector companies focus more on big ticket premiums, while LIC offers at a minimum premium of Rs 250 with life insurance value of Rs 30,000. This enables the public sector company to achieve the social objective of taking its insurance cover to a wider range of the country's population. LIC also has the lowest outstanding claims ratio. LIC had settled 99.8 per cent of death claims while the Private Sector Companies had settled 96.8 per cent of such claims. In this research paper we studied Customer Satisfaction towards Life Insurance Corporation of India (LIC), because Consumer Satisfaction is the first step to Achieve Consumer Loyalty. If the customers of Life Insurance Corporation are Satisfied and Happy then and then only they may be Loyal to the LIC. For this research Primary Data was collected from the various customers of Life Insurance Corporation of India. For data collection designed Questionnaire was distributed and collected from the respondents.
The Policyholders' Preference And Satisfaction Towards Life Insurance Corpora...inventionjournals
: Gradually, the market share of private insurers went up and till financial year 2012-2013 reached
as high as 42%. The market share of LIC decreased after the entry of private insurers but it doesn’t mean that
the growth of LIC got down. LIC continues its growth even after a cut throat competition from the private
players. On the demand side, growth is being fuelled by the growing population base, rising purchasing power,
increased insurance awareness, increased domestic savings and rising financial literacy. The suppliers are
correspondingly playing a market making role as competition intensifies and differentiation become necessary
for profitable growth. Life Insurance Corporation of India offer innovative products to attract further business
from both existing and new policyholders. In this regard the researcher is interested to undertake a study on the
policyholders’ preference and satisfaction with regard to Life Insurance Corporation of India’s policies.
STUDY ON MODELLING OF POLICYHOLDER BEHAVIOUR FOR LIFE INSURANCE IN ERODEJournal For Research
Life Insurance Corporation of India (LIC) is the India’s largest Life Insurance Company. LIC has acquired monopoly power in the solicitation and sale of Life Insurance Policies in India. LIC has registered a six per cent increase in market share to 78 percent during the current financial year. LIC's market share at the end of March 31, 2014, had stood at 72 per cent of all new policies sold during the last financial year (2013-14). The combined market share of 23 Private Life Insurance Companies has 22 per cent during the current fiscal, according to the latest figures. LIC has 53 products in his portfolio and sold around 80 lakh policies till the end of July 2014. LIC has set the new target of Rs. 54000 crores as a first premium income for 2015-16. LIC has a 78 per cent share because the private sector companies focus more on big ticket premiums, while LIC offers at a minimum premium of Rs 250 with life insurance value of Rs 30,000. This enables the public sector company to achieve the social objective of taking its insurance cover to a wider range of the country's population. LIC also has the lowest outstanding claims ratio. LIC had settled 99.8 per cent of death claims while the Private Sector Companies had settled 96.8 per cent of such claims. In this research paper we studied Customer Satisfaction towards Life Insurance Corporation of India (LIC), because Consumer Satisfaction is the first step to Achieve Consumer Loyalty. If the customers of Life Insurance Corporation are Satisfied and Happy then and then only they may be Loyal to the LIC. For this research Primary Data was collected from the various customers of Life Insurance Corporation of India. For data collection designed Questionnaire was distributed and collected from the respondents.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
A Study on Factors Influencing Customers to Prefer the Policies of Life Insur...Dr. Amarjeet Singh
The policyholders once when they become a part of
the LIC feel free about the safety of their wards since it takes
care of fixed financial benefits based on the premium and the
type of the policy the opted for . The families of the nonpolicyholders meet out uncertainty in many cases. So, there is
an attraction towards life insurance and concern and
awareness about the industry is also improving. People who
care much about them and their families hold life insurance.
The tastes and preferences of policyholders not the same. The
LIC of India has been introducing variety of policies based on
the preferences of the policyholders. It is observed that many
policyholders have taken more than one policy based on their
job nature and family members interest. It is a clear
indication that they are very much interested in utilizing
maximum benefits from Insurance companies. Some people
give due importance to money value and high returns on their
investments. But greater risks are inherent advantages
expected from LIC products. The present study emphasis the
factors influencing customers to prefer the policies of life
insurance of India in Palakkad District.
The present book is a great step in forward direction of Indian Insurance sector ; and I have no doubt that after studying this book in detail and getting through the examination successfully, the insurance agent will gain substantially in accomplishing the tasks that are assigned to him or her. I would keenly look forward to its huge success in the Indian insurance domain in the days to come.
Project on CREDIT INSURANCE by Akshat MahendraAKSHAT MAHENDRA
Project Report on CREDIT INSURANCE
Project on CREDIT
BBI SEM 6 Project
Project Report on CREDIT
Semester VI BBI Blackbook Project 100 Marks
Project Report on INSURANCE
Semester 6 BBI Blackbook Project 100 Marks
Project on INSURANCE
Project on Finance
Project on Finance BBI
B.Com (BANKING and INSURANCE)
Project for BBI
Project on Finance BANKING INSURANCE
BANKING & INSURANCE
Semester 6 B.Com BANKING and INSURANCE Blackbook Project 100 Marks
BANKING and INSURANCE
Semester 6 BANKING and INSURANCE Blackbook Project 100 Marks
B.Com BANKING and INSURANCE
The insurance companies have to ensure quality products at a competitive price. Companies can
lower the price of the product by reducing the cost. Their survival depends upon their policy-holders. The
policy-holders become confident of not losing much when an accident or uncertainty takes place. On the
report of the insured about an accident the company officials send surveyors to assess the loss caused to
the policy-holders. However, as several of the insurance providers are international companies having
made their presence felt in several countries, the service provided by them is a reflection of the experience
gained by them across the globe, and in that sense, the findings may be generalised to a great extent.
The insurance sector in India is still in its nascent stages. But the Indians are an extremely risk averse race. Thus due to this only the government entities have a good presence and brand
recognition in India and the others have a difficult time carving a space out for themselves in the market.
The study helps to make comparison between the LIC with the new private life insurance company (IDBI Federal Life Insurance Co. Ltd.) on basis of quality of services, consumer satisfaction, awareness, consumer preference, market share, premium collection and their working as a whole. It shows the customer view point with respect to their company.
HDFC Life tops the list of most social life insurance brandsSimplify360
The life insurance space has a long way to go considering their presence on social media. Among the major players, only HDFC Life seems to be serious about their social CRM.
Open up the report to discover more.
The Effect of Employee’s Perceptions on Corporate Social Responsibility Activ...inventionjournals
Banks is one of public sector which take part in relation with the communities by doing operational activities as a concern to their stakeholders. In banking sector, employees have authorities and powers in affecting the company. The aim of this research was analyze the influence of employee’s perceptions on corporate social responsibility activities to the organizational commitment which mediated by organizational trust. Sample in this research were employees on private banks in Malang by using total sampling and SEMPLS analysis. The results showed that employee’s perceptions on corporate social responsibility activities directly influenced organizational commitment. The influence of employee’s perceptions on corporate social responsibility activities to organizational commitment enhanced by organizational trust.
Dilemma of Electorates when Corruption and Threat became a Cultureinventionjournals
Most of the politicians usually adopted various techniques and strategies to get their ends beyond electoral integrity. One or either form of corrupt practices appears widely in India’s northeast too which greatly demeans democracy. In the backdrop of various demands of different ethnic-based insurgencies, elections are also conducting in regular interval in this India’s Northeast. The state of democracy in India’s northeast is clear example of flawed democracy where elections are in servitude. This study is based on quantitative and empirical methods through SPSS interpretation. Sources of data were mainly from structured questionnaire collected on the basis of random sampling method from electorates of India’s northeast. In contemporary, many insurgent groups have been interfering in the elections since they entered peace dialogue with government of India. This paper attempts to analyse corrupt practices and modus operandi of electioneering practices. Majority of electorates were also on the whims of perpetrators.
The necessity of related literature search and review exercises in dissertati...inventionjournals
The systematic and scientific study of the related literature is the life cycle of every dissertation/thesis research proposal and research writing process. It is a form of secondary data collection, data analysis, and data presentation. The content we are dealing with here is textual, and the form of secondary data analysis is a form of phenomenologically qualitatively data analysis.
The Philosophy of Democracy Dividend Delivery: A Push for Government Revenue ...inventionjournals
Democracy more than any other form of government remains the most attractive option or phenomenon for the realization of the yearnings of the citizenry through what is commonly referred to as dividends of democracy. Since the return to democratic rule in 1999, Nigeria has continued to struggle with the delivery of democracy dividends; that is, social infrastructure, security, justice, equity, equal access to resources and power. The main impediments in the struggle being the twin diseases of corruption and insecurity. It is in this direction that this paper seeks to highlight the philosophy of democracy dividends delivery which is a driving force for government to generate revenue in order to enable her deliver the dividends. The methodology used for the study is the eclectic desk research approach. The paper concludes that democratic governments need to judiciously and prudently use the resources at their disposal to improve the quality of life of the citizens. In the same vein, fairness and accountability must be imbibed in order to usher in good and effective democratic governance. The study recommends among other recommendations that government should invest more in security than before in order to avert the boko haram scourge and other insecurity challenges.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
A Study on Factors Influencing Customers to Prefer the Policies of Life Insur...Dr. Amarjeet Singh
The policyholders once when they become a part of
the LIC feel free about the safety of their wards since it takes
care of fixed financial benefits based on the premium and the
type of the policy the opted for . The families of the nonpolicyholders meet out uncertainty in many cases. So, there is
an attraction towards life insurance and concern and
awareness about the industry is also improving. People who
care much about them and their families hold life insurance.
The tastes and preferences of policyholders not the same. The
LIC of India has been introducing variety of policies based on
the preferences of the policyholders. It is observed that many
policyholders have taken more than one policy based on their
job nature and family members interest. It is a clear
indication that they are very much interested in utilizing
maximum benefits from Insurance companies. Some people
give due importance to money value and high returns on their
investments. But greater risks are inherent advantages
expected from LIC products. The present study emphasis the
factors influencing customers to prefer the policies of life
insurance of India in Palakkad District.
The present book is a great step in forward direction of Indian Insurance sector ; and I have no doubt that after studying this book in detail and getting through the examination successfully, the insurance agent will gain substantially in accomplishing the tasks that are assigned to him or her. I would keenly look forward to its huge success in the Indian insurance domain in the days to come.
Project on CREDIT INSURANCE by Akshat MahendraAKSHAT MAHENDRA
Project Report on CREDIT INSURANCE
Project on CREDIT
BBI SEM 6 Project
Project Report on CREDIT
Semester VI BBI Blackbook Project 100 Marks
Project Report on INSURANCE
Semester 6 BBI Blackbook Project 100 Marks
Project on INSURANCE
Project on Finance
Project on Finance BBI
B.Com (BANKING and INSURANCE)
Project for BBI
Project on Finance BANKING INSURANCE
BANKING & INSURANCE
Semester 6 B.Com BANKING and INSURANCE Blackbook Project 100 Marks
BANKING and INSURANCE
Semester 6 BANKING and INSURANCE Blackbook Project 100 Marks
B.Com BANKING and INSURANCE
The insurance companies have to ensure quality products at a competitive price. Companies can
lower the price of the product by reducing the cost. Their survival depends upon their policy-holders. The
policy-holders become confident of not losing much when an accident or uncertainty takes place. On the
report of the insured about an accident the company officials send surveyors to assess the loss caused to
the policy-holders. However, as several of the insurance providers are international companies having
made their presence felt in several countries, the service provided by them is a reflection of the experience
gained by them across the globe, and in that sense, the findings may be generalised to a great extent.
The insurance sector in India is still in its nascent stages. But the Indians are an extremely risk averse race. Thus due to this only the government entities have a good presence and brand
recognition in India and the others have a difficult time carving a space out for themselves in the market.
The study helps to make comparison between the LIC with the new private life insurance company (IDBI Federal Life Insurance Co. Ltd.) on basis of quality of services, consumer satisfaction, awareness, consumer preference, market share, premium collection and their working as a whole. It shows the customer view point with respect to their company.
HDFC Life tops the list of most social life insurance brandsSimplify360
The life insurance space has a long way to go considering their presence on social media. Among the major players, only HDFC Life seems to be serious about their social CRM.
Open up the report to discover more.
The Effect of Employee’s Perceptions on Corporate Social Responsibility Activ...inventionjournals
Banks is one of public sector which take part in relation with the communities by doing operational activities as a concern to their stakeholders. In banking sector, employees have authorities and powers in affecting the company. The aim of this research was analyze the influence of employee’s perceptions on corporate social responsibility activities to the organizational commitment which mediated by organizational trust. Sample in this research were employees on private banks in Malang by using total sampling and SEMPLS analysis. The results showed that employee’s perceptions on corporate social responsibility activities directly influenced organizational commitment. The influence of employee’s perceptions on corporate social responsibility activities to organizational commitment enhanced by organizational trust.
Dilemma of Electorates when Corruption and Threat became a Cultureinventionjournals
Most of the politicians usually adopted various techniques and strategies to get their ends beyond electoral integrity. One or either form of corrupt practices appears widely in India’s northeast too which greatly demeans democracy. In the backdrop of various demands of different ethnic-based insurgencies, elections are also conducting in regular interval in this India’s Northeast. The state of democracy in India’s northeast is clear example of flawed democracy where elections are in servitude. This study is based on quantitative and empirical methods through SPSS interpretation. Sources of data were mainly from structured questionnaire collected on the basis of random sampling method from electorates of India’s northeast. In contemporary, many insurgent groups have been interfering in the elections since they entered peace dialogue with government of India. This paper attempts to analyse corrupt practices and modus operandi of electioneering practices. Majority of electorates were also on the whims of perpetrators.
The necessity of related literature search and review exercises in dissertati...inventionjournals
The systematic and scientific study of the related literature is the life cycle of every dissertation/thesis research proposal and research writing process. It is a form of secondary data collection, data analysis, and data presentation. The content we are dealing with here is textual, and the form of secondary data analysis is a form of phenomenologically qualitatively data analysis.
The Philosophy of Democracy Dividend Delivery: A Push for Government Revenue ...inventionjournals
Democracy more than any other form of government remains the most attractive option or phenomenon for the realization of the yearnings of the citizenry through what is commonly referred to as dividends of democracy. Since the return to democratic rule in 1999, Nigeria has continued to struggle with the delivery of democracy dividends; that is, social infrastructure, security, justice, equity, equal access to resources and power. The main impediments in the struggle being the twin diseases of corruption and insecurity. It is in this direction that this paper seeks to highlight the philosophy of democracy dividends delivery which is a driving force for government to generate revenue in order to enable her deliver the dividends. The methodology used for the study is the eclectic desk research approach. The paper concludes that democratic governments need to judiciously and prudently use the resources at their disposal to improve the quality of life of the citizens. In the same vein, fairness and accountability must be imbibed in order to usher in good and effective democratic governance. The study recommends among other recommendations that government should invest more in security than before in order to avert the boko haram scourge and other insecurity challenges.
Coordination in Three-Level Supply Chain under Output and Demand Uncertaintyinventionjournals
Purpose: The purpose of this research is to designing a contract that can coordinate three -level supply chain with output and demand uncertainty. Design/methodology/approach: This paper focuses on three-level supply chain with a supplier, a manufacturer and a retailer. If the supplier and the manufacturer’s production is subject to random yield and the retailer faces uncertain demand, the existence of supply chain demonstrates doubled marginalizing lead to analyses of supply chain coordination and buyback contract. Findings: Although buyback contract cannot coordinate the three – level supply chain, it can improve the performance of supply chain. Therefore, we design the buyback-cost sharing contract from the perspective of risk sharing to coordination supply chain, and the profits of all members of the supply chain have been improved by Pareto. The numerical examples further to research the effects of demand and output uncertainty on supply chain performance. Originality/value: Comprehensively comparing risk-sharing contract and buyback contract is only presented in the supply chain
Implicit Leadership Perception at Context of; Intergovernmental and Nongovern...inventionjournals
Main focus of this study is exploring the Intergovernmental and Nongovernmental Organizations’ employees leadership perceptions based on differences of their cultural, national, educational, experience. The reason of studying in this sector; contains variety of cultural background and international experienced staff .Research has been done Gaziantep in Turkey because many UN agencies and NGO’s are operating in Gaziantep based on current situation in Syria armed conflict. Also this kind of organizations are specialized for emergency situations, development strategies and humanitarian aid at worldwide so we have to take in to account how hard it is managing these issues globally. We found some evidence that affecting leadership perceptions which are related participant experience, foreign language and education level and details are provided on discussion section. The question of research is expectations of leadership by multinational organizations employees. We haven’t seen any direct study related for both Intergovernmental and Nongovernmental organizations employees’ perceptions of implicit leadership, for this reason our study may provide contribution to literature.
Analysis on Market Size and Structure of Chinese Bankcard Industryinventionjournals
This paper analyzed the market size and market structure of Chinese bankcard industry, including issuing market and acceptance market. Data showed that China's banking card market structure was evolving from monopoly to oligopoly competition
lysis of The Factors Responsible for Occupational Mobility from Agriculture t...inventionjournals
The tribal people are relatively isolates, encysted, tradition bound, inward looking and less enterprising. During the post independence period, they have been experiencing induced social change through planned development and interventions. But in spite of such endeavor, the rate of progress and development are not commensurate with the expectations. Majority of cultivators use land in only in kharif season and migrated to other places for alternative occupation like brickwork, construction work and industrial purposes in lean period. Even if they do not hesitate to leave their house including all other resources and migrated to other districts and continue to work as labourer for the rest period of their life. Due to lack of sufficient scope for livelihood and deterioration of natural resources on which the tribal people depend much for their hereditary occupation, they migrate to other occupation or other places in search of job. Pitrim Sorokin (1927) defined social mobility as “any transition of an individual or social object or value, anything that has been created or modified by human activity, from one social position to another”. The mobility of the tribal people mainly depends on the availability of work/job, job satisfaction, relative economic advantage etc. The present study has been carried out with the objectives of to study the modalities of the occupational mobility from the agriculture to non-agricultural activities along with the factors responsible for such mobility.The study was conducted in Mayurbhanj district of Odisha purposefully in which the tribals occupy 58.72 % of the total population. Four blocks were selected randomly each one from four sub divisions. Fifteen tribal people were selected from each village as respondents randomly from twelve villages three from each block totaling to sample size of 180. The finding from the study implies that 86.11 percent respondents were going outside their locality for their occupation. The table indicates that majority of the respondents (63.88 %) were moving within their own locality regularly whereas 40% of the respondents were moving within their block. It was observed that majority of respondents (84.44 percent) were always moving for other occupation during the period of April to June. It was observed that 48.88 percent respondents regularly visited outside after harvest of own crop. It was also observed that mobility of the respondents according to their occupation was highest in case of agricultural labourer (53.88 %) followed by labour in construction work. In the study majority of the respondents opined that to get more income was the main factor responsible for change in occupation followed by skill developed, government developmental schemes, communication facility, infrastructural development, change in life style, educational support, social status, change in climate, extension/technical support, marketability, input support, credit support and political influence.
A Study on Consumer Behaviour towards Branded Garments am ong Male Shoppersinventionjournals
In the age of identity crisis and need for differentiation, everyone is after uniqueness; particularly h ow one wishes to appear. India is a global market for fashion garments and there is a cut throat competition exi sting among brands. Companies are rigorously working on identifying consumer buying behaviour, preferences, creating awareness, and a positive attitude towards their brands in order to grab larger portion of the market. Therefore, it is become necessary to study the consumer behaviour towards various branded men`s garments. T he study emphasis on how consumer evaluate branded garments on the basis of style, texture, price, colour, adv ertisement and celebrity endorsements, preferences towards branded garments and reasons for purchasing bran ded garments. The researcher has used descriptive research design, conducted study only with 150 respondents from two Engineering college, Bangalore. Statistical tools like measurement of central tendency, Chi-Square ar e used to test and analyse the collected data. Finally, it is revealed that irrespective of age and education levels respondents are buying branded garments to enhance their style, ant to protect their self-respect.
Challenges Facing the Adoption of Information Technology in the Management of...inventionjournals
The economic growth of any country depends, to a certain degree, on the ability of the country’s business community to maximize their growth potential. One of the biggest contributors from the business community of any nation, to the nation’s economic development, is the small and medium sized enterprise (SME) sector. Studies have shown that SMEs and indeed, large and multi-national organizations can improve their productive capacity by using the benefits of the Information and Communications Technology (ICT). This paper explores how the Small and Medium Sized Enterprises (SMEs) in the developing economies such as Nigeria can achieve their own growth through the adoption of information communication technology. This study relies on secondary data from various sources to examine the availability, accessibility and affordability to relevant ICT facilities and challenges facing SMEs in the use of information technology. The study recommends that agencies that regulate SMEs should formulate policies that will facilitate the adoption of ICT facilities by SMEs because of its potential in improving firms growth performance; SMEs owners should invest in ICT and its components because they have been proven to significantly influence organizational performance.
Influence of Occupational Stress on Teachers' Performance in Public Secondary...inventionjournals
The cost of occupational stress has been very high in many organizations. Stress can undermine the achievement of goals, both for individuals and for organizations. Managers are in dilemma over what interventions need to be employed to minimize the cost associated with occupational stress on organizational performance. This study investigated the influence of occupational stress on performance of teachers in Nyeri South Sub-County, Nyeri County. This study employed descriptive survey research design. Data collection was undertaken using questionnaires which were issued to teachers and principals from 12 out of 34 schools. There was a total of 72 respondents, 12 were principals while the rest were other teachers. Stratified random sampling and simple random sampling was used to pick schools and teachers respectively. The data was analyzed using statistical packages for social sciences (SPSS). Descriptive statistics involving frequencies and percentages was used to explain the findings of the study. The study established that the teachers have many activities to carry out in the process of executing their main duty of teaching. These include preparing professional documents including: lesson plan, schemes of work, records of work and student progress record as well as administering, marking and analyzing examinations. In carrying out other duties other than teaching, some respondents indicated that they are not very comfortable, while others indicated that they are comfortable. Regarding interpersonal relationship majority felt that it was good but some indicated that it was bad and very bad in some cases. The study established that most of the resources were adequate or satisfactory but other resources were inadequate in some schools. Most respondents indicated that there were administrative factors that affect teachers negatively. Communication was either good or bad. The study also established that the academic performance of most of the schools in Nyeri south sub –county was average, with a few being above average while the rest were below average. The study specifically recommends that the government should ensure that they are enough teachers in schools to avoid work overload and that the various stakeholders should ensure that there are adequate resources to create a conducive environment. Team building and conflict resolution seminars and workshops should also be held to enhance good interpersonal relationships and those in administration should attend more seminars and workshops concerning administration including the principals, deputy principals and the heads of departments in the schools.
Export barriers Perceived By the Entrepreneurs of a Country in Transition: Th...inventionjournals
The Perception Of Export Barriers Is Particularly Important And Was Identified By Several Studies As Essential Factor Of The Export Success Of The SME. An Exploratory Survey With Tunisian Exporters SME Allowed To Identify Which Barriers Exports Are Perceived By The Entrepreneurs.
A Study on Socio-Economic Status and Social Contact of the Elderly Muslims of...inventionjournals
The present researcher intends to carry out social gerontological studies among the Muslim elderly living in rural areas of a particular district Purba Medinipur of West Bengal in India. Objective of the present study is to get an idea about socio-economic characteristics and living arrangement of the elderly rural Muslims under study. For the purpose of the present study, 10 villages were selected randomly, from each selected village 10 male and 10 female Muslims of age 60 years & above were considered respectively. The data was collected by adopting pre-tested structured schedule. The study shows that majority of the elderly are belong to the young old age group (60-69 years), are illiterate, married, marginal worker, and majority have no agricultural land property. When considering their living arrangement it is revealed that most of the respondents are live in joint family system with average family size 4 to 6 members, mostly living with their sons and spouse, proximity is more with sons and during any illness, care has been received from their respective spouse
Analysis Market Reaction on Timeliness Reporting: Study on Indonesia Stock Ex...inventionjournals
Indonesia Stock Exchange (ISE) in 2012 recorded that there were 36.6% of companies that did not meet the timeliness reporting in preparing the financial statements, whereas companies that implement Good Corporate Governance (GCG) should be timely in preparing the financial statements as the implementation of the principle of transparency which is one of the principles of GCG. This study aims to examine how the role of GCG in monitoring and suppressing the timeliness reporting in preparing the financial statements and whether there are differences in market reaction between the companies that meet the timeliness reporting and which do not. The research samples taken from population members were 96 companies listed on Indonesia Stock Exchange in 2013. The data processed by using logistic regression and independent t test. The results show that the institutional ownership, independent board and audit committee play a role in the fulfillment of timeliness reporting while the management ownership and board size have insignificant. Further results of the study showed no difference in reaction to the market on the company meet and do not meet the timeliness reporting.
State of women entrepreneurship in Manipur: study on molasses productioninventionjournals
Women have experimented through various occupations for their livelihood. They usually sold local made liquor at nearby markets. However they have to bear many odds like stigma and discrimination for the sake of life. Later, some women entrepreneurs had started molasses production and their success story had influenced others and felt them for better earning. This paper attempts to explore socio-economic aspects of these SC women workforce of Kakching through empirical and exploratory research with a view to analyse present status of women workforce engaged in molasses entrepreneurs; search whether it is possible to give a sustain economic conditions; challenges to render the trade successfully and; examine the prospects with the coming of India’s Look East Policies. It concluded with possible suggestion and recommendations that prompted by the findings.
Over the centuries, the common law has seen increasing restrictions on the use of lethal force, and the boundaries with respect to what is considered lawful self-defence have increasingly narrowed. At the same time, over the centuries, the right of a householder to defend in his or her home has been a value (and policy consideration) that has remained important to society, dating back to the seminal „Semayne‟s case‟ of 1603 in which the English courts recognised that: “the house of everyone is to him as his castle and fortress, as well for his defence against injury or violence as for his repose”. The purpose of the current report is to assess the current position with respect to the defence of residential dwellings at law with a particular focus on Australia, positioned within the global context.
Examination of Emotional Abuse on Physical Education and Sports Teachersinventionjournals
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*******
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Policyholders Satisfaction of Life Insurance Products with Reference to Coimbatore District
1. International Journal of Business and Management Invention
ISSN (Online): 2319 – 8028, ISSN (Print): 2319 – 801X
www.ijbmi.org || Volume 5 Issue 4 || April. 2016 || PP—28-33
www.ijbmi.org 28 | Page
Policyholders Satisfaction of Life Insurance Products with
Reference to Coimbatore District
1
S.Subashini , 2
Dr.R.Velmurugan,
1
Research Scholar, Department of Management Studies and Research, Karpagam University,
Karpagam Academy of Higher Education,
2
Associate Professor, Department of Commerce, Karpagam University, Karpagam Academy of Higher
Education,
Abstract: The insurance sector opened up and new players entered the space before 15 years. At present the
industry has 24 life insurance companies, 28 general insurance companies and 1 reinsurance company.
Satisfaction is an important milestone in insurance products, especially at a time when the industry's reputation
has been spoiled by mis-selling and improper disclosures of returns by agents. In that LIC holds majority
market share in life insurance industry. The objective of the study is to understand the policyholder’s
satisfaction and the various factors contributing to the satisfaction level. The primary data was collected by
using the structured questionnaire and secondary data was collected by using journals, newspapers and the
internet. The study area was limited to Coimbatore District. The reason to conduct the study in Coimbatore
district is previously no researcher had done the satisfaction study in life insurance and IRDAI regulatory body
had insisted all the insurance companied to disclose the lapsation of the policies. The population is not clear
and it is infinite. Hence the sample size selected is 300 for the study.
Keywords: Risk management, Satisfaction, Industry’s reputation.
I. Introduction
The concept of insurance is pooling of risks. In a contract of insurance, the insurer agrees or undertakes in
consideration of a sum of money (premium), to make good the loss suffered by the policyholder against a
specified risk such as fire and any other similar contingencies or beneficiaries on the happening of a specified
event. According to a survey by Indian Market Research Bureau (IMRB), LIC policyholders are among the
most satisfied in the industry. It is top of the list of 10 insurance brands ranked on the basis of customer
satisfaction followed by SBI Life Insurance and ICICI Prudential Life Insurance at second and third place.
(http://www.business-standard.com/article/management/lic-reliance-general). Insurers have a problem in
making their policyholders satisfied. The insurance industry consists of large number of players and the fact that
the premiums collected will be thousands of crores. Life insurers collected new business premiums of close to
Rs 11, 3140 crore in the financial year 2015. The annual syndicated customer satisfaction report was prepared
by Customer Satisfaction Management and Measurement (CSMM), a division of IMRB International assumes
great significance on satisfaction. The report states, 'Customer satisfaction has improved considerably in the
market in terms of both service and product' and as per the 2015 survey, close to 60 per cent of the policyholders
are 'truly loyal' to their insurance providers, which is significantly better than 2014. (Source:
http://www.business-standard.com/article) At present every insurer invests more in customer engagement, face-
to-face interactions, faster claim payments or any other service. The aim is to ensure that customer should
experience positive satisfaction. Among all other companies LIC has scored over its private sector competitor
and it is followed by Bharti AXA, Kotak and Reliance in the private sector.
Customer Satisfaction towards Life Insurance
In today's competitive era, satisfied policyholders are the key for the success of any business. The golden rule of
marketing is that "one satisfied policyholder brings hundred more policyholders"; so this rule is followed by
every business to meet the competition or to survive in the market. It is true that insurance business cannot
survive without policyholders. Customer satisfaction needs to be analyzed to know the demand of policyholders
from the company in the form of products/services. A satisfied customer is the back bone for any insurance
companies. For Business progress and expansion to serve costumer is not the only objective, but keep them
satisfied is the most important objective. Satisfied customers are the main assets for any organizations in their
long term future progress.
2. Policyholders Satisfaction of Life Insurance Products…
www.ijbmi.org 29 | Page
Statement of the Problem
Some of the challenges faced by the insurance sector pertain to the demand condition, competition in the sector,
product innovation, delivery and distribution system, use of technology regulations. Therefore, the future growth
depends on how service oriented insurers will satisfy their policyholders. On the demand side, the rise in income
will trigger the growth physical and financial assets. However servicing of the large domestic market in India is
a real challenge. If policyholders are not satisfied in long run it will result in more number of lapsation of the
policies. In this context, it is felt necessary to understand the changing needs of the policyholders and
understand the factors contributing to the satisfaction of the policyholders. As per data released by the Insurance
Regulatory and Development Authority of India (IRDAI), the life insurance industry collected weighted new
business premium of over INR99 billion over the first quarter of FY2015-2016, a year-on-year growth of 2.0%.
While the private life insurance sector witnessed a double digit growth of 17.8% in its weighted new business
premium collections, the industry was pulled down by a fall of 8.9% witnessed by the state-owned Life
Insurance Corporation of India (LIC) in the same period which can be attributed to a sizeable fall of 11.9% in its
individual weighted new business premium. As a result, the overall market share of LIC declined from 59.1% to
52.7% in the first quarter of FY2015-16 (Source: www.irdai.com).Even though the private players is increasing
its profitable growth, LIC is declining its new business growth. The success of the business depends on the
satisfied customers. Hence the study is done to identify the various factors to ascertain factors influencing
policyholders’ satisfaction.
II. Review of Literature
J.D. Power(2011)1
in their article titled, “Policyholders Satisfaction with the Agency-Based Sales Surpasses
Satisfaction with Direct Sales in Japan”, reveals that policyholders are more satisfied with timely services,
procedure and documentation followed, low premium and innovative products offered by the Prudential Life
Insurance Company. Ravipa Larpsiri and Mark Speece (2004)2
carried out a study on “Determinants of
customer Satisfaction: A Model of Technology Integration in Thailand’s Insurance Industry” depicts that
magnitude of technology integration directly influences customer satisfaction whereas technology readiness of
salespeople and customer indirectly influences the customer satisfaction towards insurance provider. Song
Hongmei(2006)3
in his survey entitled, “Insurers Score Low in Client Satisfaction”, observes that the
policyholders are dissatisfied with the insurer’s services with regard to customer complaint lodged and claim
settlement. Ashley et al.(1999)4
in their article entitled, “The Focus of Business is Customer satisfaction”,
reveal that agents thorough knowledge of the product, capability to understand the customer needs and
recommend suitable policy to the customer, prompt delivery of product and responsiveness increases the
policyholders satisfaction. Anshuja Tiwari and Babita Yadav(2012)5
in their article “Analytical Study on
Indian Life Insurance Industry in Post Liberalisation” reveal that prompt customer service, after-sales services,
innovative products with flexibility and better communication influences the customer satisfaction towards
private life insurers than public sector insurer, LIC.Deepika Upadhyaya and Manish Badlani (2011)6
carried
out a study entitled, “Service Quality Perception and Customer Satisfaction in Life Insurance Companies in
India”, with a view to identify customer satisfaction in retail life insurance in India. They identify that the
policyholders are more satisfied with the pricing factor followed by employee competence, product and service,
technology, physical ambience of the company, trust, service delivery, advertising and service management.
Lawrence and Nancy Stephens (1987)7
in their study titled, “Effects of Relationship Marketing on
Satisfaction, Retention and Prices in the Life Insurance Industry”, reveal that well-organised marketing enrich
the service quality which in turn improves the policyholders level of satisfaction. Kaur et al. (2010)8
carried out
a study entitled, “A Study on Customer Satisfaction with Life Insurance in Chandigarh, Tricity”, observe that
policyholders are more satisfied with the policy features, price, maturity benefits and tax saving contents.
Panchanatham et al. (2008)9
carried out a study entitled, “A Study on Policy Holders Expectation and
Preference towards Selected Private Life Insurance Companies in Karur District”, identify that the policyholders
are highly satisfied with the premium amount fixed by the company and the maturity amount received after the
maturity period. Paromita Goswami (2007)10
carried out a study captioned, “Customer Satisfaction with the
Service Quality in the Life Insurance Industry in India”, to identify the dimensions of service quality that
ensures maximum satisfaction for the customers in the life insurance industry. He finds that customers are more
satisfied with responsiveness dimension of service quality namely, promptness and timeliness in service as well
as willingness to help the customers.
III. Research Gap
Several studies have been taken up to evaluate the satisfaction of customers in insurance business and Indian
insurer’s perception towards private life insurance. While it is common knowledge that a satisfied client would
continue to stay with the insurer for the entire period of contract. Satisfaction is linked with the lapsation of
policies. No researcher had done satisfaction and lapsation of the study together. Hence the proposed study is an
3. Policyholders Satisfaction of Life Insurance Products…
www.ijbmi.org 30 | Page
empirical attempt to fill the research gap and also to study the factors contributing to the satisfaction of the
policyholders among the insurance companies in Coimbatore district.
Objectives of the Study
The present study has been carried out in order to:
1) To identify the nature of service that increase policyholder’s satisfaction.
2) To ascertain factors influencing policyholders satisfaction.
III. Research Methodology
The study is based on both primary and secondary data. Primary data collected through well structured
questionnaire. Secondary data collected from journals, newspaper and Internet. There do not exist any database
pertaining to lapsation in Coimbatore district. Therefore, it has been planned to collect data from 300
policyholders by adopting convenience sampling procedure. Considering policyholders secrecy, insurance
companies hesitate to disclose list of lapsed policy details. Therefore, it has been planned to collect data from
300 policyholders by adopting convenience sampling procedure.
Analysis and Interpretation
To ascertain nature of service that increase policyholder’s satisfaction, Fried man Rank test is employed.
Table 1: Reasons for Policyholder’s Satisfaction
Reasons Mean Rank Rank
Guidance of the advisor at the time of selecting the policy 10.13 12
Procedures followed are simple while inception of the policy 10.32 10
Assistance rendered by the officials in filling up the forms 10.69 9
Information provided in the brochure is clearly explained 11.46 4
Terms and conditions of the policy is well defined 8.63 19
Timely issue of policy document 9.14 18
Timely issue of premium reminder notice 9.15 17
Amount of bonus declared 9.93 13
Processing time for loan 11.21 5
Interest on loan 11.21 5
Availability of the schemes 10.89 7
Working hours 10.85 8
Employees behaviour 9.22 16
Knowledge of the employees 10.24 11
Display of posters and pamphlets 11.82 3
Mass media advertisement 12.36 2
Brand awareness campaigns 9.66 15
Modern equipment at the office 9.78 14
Online service portal 10.93 6
Grievance redressal System 12.41 1
(Source: Primary data collected through questionnaire)
From the above table it is inferred, that majority of the policyholders are satisfied with regard to Grievance
redressal procedure followed in the insurance company, followed by Mass media advertisement and Display of
posters and pamphlets above the new product launched in the market by the insurance companies.
Factors associated with policyholder’s satisfaction:
To find association between socio economic factors and level of policyholders satisfaction, chi-square tests is
employed. Nine independent variables namely area of residence, Gender, Age, marital status, Education
qualification, occupation, monthly income, total savings and sum assured. Out of nine variables three variables
are found to be significantly associated. marital status and educational qualification are found to be significantly
associated at one per cent level where as sum assured is found to be significantly associated at five per cent
level. In the following paragraph, variable which are significantly associated are explained.
4. Policyholders Satisfaction of Life Insurance Products…
www.ijbmi.org 31 | Page
Table: 2 Factors associated with Policyholder’s Satisfaction
Variables Level of Satisfaction Total Chi square
Value
Area of
Residence
Low Moderate High
Urban 13(23.60) 35(63.60) 7(12.70) 55(100.00) 2.519
Semi-urban 31(17.60) 116(65.90) 29(16.50) 176(100.00)
Rural 11(15.90) 50(72.50) 8(11.60) 69(100.00)
Gender
Male 17(21.50) 52(65.80) 10(12.70) 79(100.00) 0.911
Female 38(17.20) 149(67.40) 34(15.40) 221(100.00)
Age
Up to 25 20(23.00) 49(56.30) 18(20.70) 87(100.00) 7.581
26 to 50 26(17.80) 101(69.20) 19(13.00) 146(100.00)
Above 50 9(13.40) 51(76.10) 7(10.40) 67(100.00)
Marital Status
Married 37(16.30) 163(71.80) 27(11.90) 227(100.00) 10.210**
Unmarried 18(24.70) 38(52.10) 17(23.30) 73(100.00)
Education
Illiterate 5(41.70) 7(58.30) 0(00.00) 12(100.00) 27.515**
SSLC 10(41.70) 14(58.30) 0(00.00) 24(100.00)
H.Sc 4(30.80) 8(61.50) 1(07.70) 13(100.00)
Diploma 12(16.00) 56(74.70) 7(09.30) 75(100.00)
Under Graduate 15(11.90) 84(66.70) 27(21.40) 126(100.00)
Post Graduate 9(18.00) 32(64.00) 9(18.00) 50(100.00)
Occupation
Agriculturists 5(16.70) 22(73.30) 3(10.00) 30(100.00) 7.146
Business 14(16.90) 58(69.90) 11(13.30) 83(100.00)
Salaried 8(16.70) 34(70.80) 6(12.50) 48(100.00)
Professional 10(17.90) 32(57.10) 14(25.00) 56(100.00)
Retired 6(22.20) 18(66.70) 3(11.10) 27(100.00)
Homemaker 12(21.40) 37(66.10) 7(12.50) 56(100.00)
Monthly
Income
Up to 25000 12(19.70) 38(62.30) 11(18.00) 61(100.00) 4.239
25001 to 50000 36(17.30) 140(67.30) 32(15.40) 208(100.00)
Above 50000 7(22.60) 23(74.20) 1(03.20) 31(100.00)
Total Savings
Up to 7500 27(18.40) 96(65.30) 24(16.30) 147(100.00) 0.690
7501 to 15000 15(17.90) 58(69.00) 11(13.10) 84(100.00)
Above 15000 13(18.80) 47(68.10) 9(13.00) 69(100.00)
Sum assured
Up to 100000 22(18.20) 78(64.50) 21(17.40) 121(100.00) 10.089*
100001-200000 24(21.60) 79(71.20) 8(07.20) 111(100.00)
Above 200000 9(13.20) 44(64.70) 15(22.10) 68(100.00)
(Source: Primary data collected through questionnaire)
Findings:
Marital status:
The percentage of policyholders with high level of satisfaction is found among unmarried policyholders. The
percentage of policyholders with low level of satisfaction is found among unmarried policyholders. Comparing
the percentage, it is inferred that policyholders who are unmarried have low level of satisfaction.
Educational Qualification:
The percentage of policyholders with high level of satisfaction is found among under graduate policyholders.
The percentage of policyholders with low level of satisfaction is found among SSLC and Illiterate
policyholders. Thus it is inferred that policyholders who are under graduate have high level of satisfaction.
5. Policyholders Satisfaction of Life Insurance Products…
www.ijbmi.org 32 | Page
Sum assured:
The percentage of policyholders with high level of satisfaction is found above 200000 sum assured. The
percentage of policyholders with low level of satisfaction is found among 100001 – 200000 sum assured. Thus
it is inferred that policyholders above 200000 sum assured has high level of satisfaction.
Suggestions:
The insurance companies have to work and concentrate on time-based competition, quality, product
range, timely advertisement, follow up, prompt and error-free services which are the key ingredients
for the better service and it will boost up the sales.
Policyholders of life insurance policies seek personalized services and constant support in financial
planning e.g. flexible payment schedule, flexible product solution,
provisions for convertibility of products and supplementary services etc. So, service
providers should encourage the agents to assume wider roles, that of financial consultants.
The declarations in the proposal form are the basis on which the insurance companies underwrite
policies. Occupational risk is a key measure to evaluate wellness and risk of providing insurance.
Insurance companies should have a detailed segregation of occupations based on the level of exposure
to hazard, which is used to arrive at a suitable premium and suitable sum assured.
The study reveals that the uneducated policyholders showed low level of satisfaction. To overcome this
problem the insurance companies should have separate department for policy servicing and guidance in
issuing of the policy.
Dissatisfied customers are more likely to pay late. The friendly calls will help the companies meet their
customers' needs. They can take various steps to explain that this is the last opportunity for the
customer to pay and possibly take further legal action. Be sure to communicate the benefits of
resolving the issue maintaining good relations or good credit.
The proposer as a basis of the contract, by the policy agree in consideration of and subject to due
receipt of subsequent premiums, as set out in schedule subject to terms and conditions contained in the
policy.
It is generally insurer put into writing for clearer definitions of terms and conditions. The preamble of
the policy states that proposal and declaration signed by party form basis of the contract.
On the basis of the policy, the standardised terms and conditions applicable to all persons insuring
under a particular plan period.
At present all 24 life insurance companies are operating in India and each one is issuing policy formats
with different variations. As there is no uniformity and it is difficult for the market as well as
policyholders to comprehend and make reasonable comparisons of terms and conditions, privileges and
benefits offered by different insurers. Hence, it is worthwhile that a serious attempt at the earliest to
reduce the complexities of the policy bond with judicial standardisation which provides much needed
solution with compromising the competitive spirit of market.
The contract should not use technical legal terms, other than commonly understood legal terms. It
should use short words, sentences and paragraphs. The contract should not use sentences that contain
more than one condition.
There should be a provision for a continuous feedback from the policyholders through an external
agency like customer satisfaction surveys, service score cards, post policy questionnaire etc.
Making insurance literature available in regional literature. There should be a provision for a
continuous feedback from the policyholders through an external agency like customer satisfaction
surveys, service score cards, post-policy questionnaires etc.
The IRDAI website and its annual reports speak volumes of customer dissatisfaction in the areas of mis
selling, unfair business practices and policy service related complaints.
From the study it is prevalent that most of the uneducated policyholders are dissatisfied. This is mainly
due to insurance illiteracy. The role of insurance intermediaries is paramount in creating insurance
awareness, as these advisors identify and meet the prospects at their door steps. Insurers should ensure
that the trust and understanding of the uneducated community by raising market awareness.
If premium notices not being received by policyholders will result in lapse of insurance policy.
Sending advance premium notices therefore has become an essential part of the services rendered by
the insurance company to the policyholders.
Sending premium notices is not legal obligation under the contract and non receipt of the notice will be
no excuse for non payment of premium. IRDA should enforce the insurance companies sending
premium notice as compulsory one.
6. Policyholders Satisfaction of Life Insurance Products…
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V. Conclusion
A dissatisfied customer spreads the message of dissatisfaction to the determinant of organization interests.
Parameters of service excellence would have to be developed to ensure that customer satisfaction levels are kept
high. Therefore, need to examine various aspects of service excellence and customer equity so as to ensure
customer satisfaction in an era where consumer empowerment is steadily rising. An efficient system ensures
customer satisfaction and thus, customer loyalty, beneficial to all the stakeholders of the insurance ecosystem.
Prompt delivery of services in insurance key to customer satisfaction and business growth.
Future Scope of the Study:
This study was carried to indentify the nature of service that increase policyholder’s satisfaction in public and
private sector life insurance companies. This study can be extended to identify the satisfaction of the policies in
other segment of insurance industry like health insurance, property insurance and agriculture insurance and
further a comparative study between the private and public sector insurance company can be carried on.
References
[1] Power, J. (2011). Policyholders Satisfaction with the Agency-Based Sales Surpasses Satisfaction with Direct Sales in Japan.
IRDA Journal, 8, 8-12.
[2] Ravipa Larpsiri., Mark Speece (2004).Determinants of customer Satisfaction: A Model of Technology Integration in Thailand’s
Insurance Industry. IRDA Journal, 7, 18-21.
[3] Song Hongmei (2006). Insurers Score Low in Client Satisfaction. IRDA Journal, 10, 22-26.
[4] Anshuja Tiwari and Babita Yadav (2012). Analytical Study on Indian Life Insurance Industry in Post Liberalisation. IRDA
Journal, 1, 27-31.
[5] Deepika Upadhyaya and Manish Badlani (2011) carried out a study entitled, “Service Quality Perception and Customer
Satisfaction in Life Insurance Companies in India”. IRDA Journal, 2, 23-31.
[6] Behera,N.M. (2006).The touchstone of policyholders faith. IRDA Journal, 10, 26-31.
[7] Kapil Mehta.(2014).Challenges of Scaling Up. IRDA Journal, 12, 27-29.
[8] Venugopal,R.(2015).If dissatisfied tell us. If satisfied tell others. IRDA Journal, 13, 12-16.
[9] Dr.Ashish Barua.(2015).Handling Customer Complaints in Insurance. IRDA Journal,17-21
[10] Dr.Mallikarjun.(2015).IRDAI and Grievance redressal in Insurance Sector. IRDA Journal, 25-29.
Websites
1. www.Businessstandard.com
2. www.IIB.com
3. www.Lifeinsurancecouncil.org
Reports
1. IRDAI Annual Report 2014-15
2. IRDA’s Handbook of Statistics Book 2014