This document discusses retail channel management. It defines retailing as activities related to the sale of goods and services to consumers for personal use. A retail outlet is a building from which retail sales are made directly to consumers without appointments. Retailing involves organizing and supplying goods and services to final consumers on a small scale. The retail mix includes factors like price, location, merchandise, physical attributes, and personnel. The Indian retail market is the most fragmented and unorganized, with only 2% of retailers being organized. Strategies for managing rural retail channels include understanding retailer behavior, ensuring product availability, providing credit, discounts, and transport subsidies to distributors.