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PMI Milwaukee September Dinner
- 1. copyright 2011GreatWebMeetings.com How to Create and Manage Remote Project Teams
- 2. Our Time Together Challenges of managing virtual project teams 3 Reasons remote project teams fail 3 Areas to watch for: Task performance Relationships Communication Tools and tips (Mostly FREE or at least cheap) Lots of Q and A copyright 2011 GreatWebMeetings.com
- 3. What does this have to do with your projects?
- 4. Case Study Hospital operating room (2004) 421 instances of communication copyright 2011 GreatWebMeetings.com
- 5. Communication Failures 421 Instances 129 Failures 30% Direct impact on patients Failures: Timing Purpose Content Audience copyright 2011 GreatWebMeetings.com
- 6. So What???? copyright 2011 GreatWebMeetings.com
- 7. Common Challenges- Managers What’s really happening? Can’t help if you don’t know Lack of personal connection Out of sight, out of mind Unpleasant surprises Lack of trust copyright 2011 GreatWebMeetings.com
- 10. No feedback on performance
- 11. Lost opportunities for reward and promotion
- 13. No personal connection/loyalty to teammates
- 14. Lack of trustcopyright 2011 GreatWebMeetings.com
- 15. Consequences Lack of engagement Higher turnover Missed deadlines Low productivity $$$$$ ( or €€€ or ¥¥¥) copyright 2011 GreatWebMeetings.com
- 16. Real Consequences copyright 2011 GreatWebMeetings.com
- 17. So why do they fail? Teams lack good information Systems don’t work (or people don’t think they work) Priorities are out of alignment copyright 2011 GreatWebMeetings.com
- 18. Management by walking around? copyright 2011 GreatWebMeetings.com
- 19. Building Trust Common purpose Competence Motives copyright 2011 GreatWebMeetings.com
- 20. What builds working relationships? Mutual understanding Frequent interaction Evidence of motives Evidence of competence Different than “Friendship” copyright 2011 GreatWebMeetings.com
- 21. 3 Areas to assess… Task completion Relationships Communication copyright 2011 GreatWebMeetings.com
- 22. How do you communicate? Face Voice tone Word choice Body language Sense of humor Style Communication is more than data transfer! copyright 2011 GreatWebMeetings.com
- 23. Stay Connected- we don’t care how! copyright 2011 GreatWebMeetings.com
- 24. Richness Vs. Scope copyright 2011 GreatWebMeetings.com
- 25. Richness Multiple communication cues Verbal Vocal Visual Real time communication Questions don’t fester Suffers with number of people copyright 2011 GreatWebMeetings.com
- 26. Scope Consistency/timing of message Speed matters Permanent record copyright 2011 GreatWebMeetings.com
- 27. Richness v Scope Richness of Media High Face-to-Face communication Individual phone conversations Web meetings Video conferencing Wikis/ Blogs Conference calls Individual email Voice mail Social networking tools Hard copy letters/memos Chat/IM Blanket email High Low Scope of Media Bettina Buechel: Using Communication Technology (Palgrave , 2001)
- 28. Tools to use Face to face Email Telephone Conference calls Instant Messaging Shared file sites Social networks Blogs Wikis Webcams copyright 2011 GreatWebMeetings.com
- 29. Which brings us back to…..
- 30. What do they do? Clear goals Hold each other accountable Use technology to inform and get input copyright 2009 Greatwebmeetings.com and Achis Marketing Services
- 31. Google Groups and Docs copyright 2009 Greatwebmeetings.com and Achis Marketing Services
- 32. Skype/ Gmail/ Yahoo Chat copyright 2009 Greatwebmeetings.com and Achis Marketing Services
- 33. Things to consider for webmeetings: Cost Features Polling Chat Video Recording Firewalls User experience
- 34. Ning copyright 2007 Greatwebmeetings.com and Achis Marketing Services
- 35. Right in their inbox
- 36. If you build it, will they come? Technophobia? Include them in the decisions Use your early adopters Trumpet successes copyright 2009 Greatwebmeetings.com and Achis Marketing Services
- 39. Building human connections Ice breakers, group time Games/contests Share meeting leadership Pictures/ webcams Share the pain of timezones copyright 2011 GreatWebMeetings.com
- 40. Tools for encouraging use Set expectations as a group Use competition Reward and encourage Set usage as a performance expectation Explicit cultural barriers Coach constantly Model it yourself copyright 2011 GreatWebMeetings.com
- 41. Are you a conduit or a bottleneck? CC/BCC abuse “Will you ask ____ to……. Complaining about others copyright 2011 GreatWebMeetings.com
- 42. Action Plan What needs to be done By whom? When? How will you support this action with the team? What help do you need, from whom? copyright 2011 GreatWebMeetings.com
- 43. Free White Paper copyright 2011 GreatWebMeetings.com
- 44. Questions? ????????? copyright 2011 GreatWebMeetings.com
- 45. Our course offerings How to Create and Manager Remote Teams Leading Effective Virtual Meetings Web Presentation Basics Group or individual enrollment PDUs! Visit www.GreatWebMeetings.com/Pmimembers copyright 2009 Greatwebmeetings.com and Achis Marketing Services
- 46. Contact Us… copyright 2011 GreatWebMeetings.com +1 630 545 1934 wayne@GreatWebMeetings.com www.GreatWebMeetings.com
Editor's Notes
- Agenda…. Here’s how we’ll spend our time- CLEAR SLIDEI have prepared 4 tips that we’ve found the most common and helpful but I’m expecting you to contribute brilliance as well….So let’s talk about how this is going to happen…..
- This picture you can see not everyone’s looking the same direction, and frankly the others don’t seem too concerned about it…. But you and I know that this can be a very, very big deal and there are some very real business outcomes at stake. If you’re a regular listener to The Cranky Middle Manager you know that we’ve had some of the biggest names in the world talk about these problems……TRANSITION IN SILENCE OR CHECK IN
- Here are the most common problems that managers report when handling remote employees
- Now here are the issues from the employee’s standpoint. How many of you are remote employees?Anything else that you feel is important we should add to this list?Now these problems sound personal, but at a fundamental, institutional level these have to be addressed by companies because the costs are staggering……..
- Things to mention:Judy Bardwick’s One Foot Out the Door calls it a Psychological Recession…. Turnover rates among remote employees are higher, so are costs associated with training them…. They have to be more independentMissed deadlines of course affect everyone’s workAll this leads to lost dollars….. Or Euros….or Yuan or whateverSo how do you over come this problem…well there are a lot of things you have to do. One thing you can use, and most of you do or have is web meetings like this one…..
- 2.5 Billion Euros
- We don’t care what platform you useThey all have their charms and drawbacks…We have also all been on the receiving end of meetings that were just awful and in fact had the opposite effect.
- It comes down to a balance between Richness and Scope…. This is work I”ve borrowed from the Swiss researcher Bettina Buechel, you can look her up, she gets all the credit, but as a manager I’ve found this information incredibly helpful, because we all have default comfort levels…some of us like to manage through email…. Some of us want to be face to face whenever possible…. Decide the appropriate medium for the message……FIRST LETS DEFINE OUR TERMS HERE
- Describe RichnessFace to face is obviously the richest form…but it’s not always possible
- Scope is not evil….sometimes you have to get a message out fast and consistentlyLet’s look at where different media fit on this matrix….
- Clear SlideNotice that web meetings are high in richness…..or can be…. The more people on them, them higher the scope and the less rich…also, if the meeting is truly two way like this one is…… it’s higher… If it’s just a data dump…… then we may be fooling ourselves… the trick is to use these tools to make them as rich as possible and still meet our need for scope and timeliness…… There are things you can do and not do so well with these meetings…..
- In order to balance the needs of the associations with the needs of your participants, you have to balance all these features. Be aware, that an effective webinar will cost you something. Just because it’s on the web doesn’t mean it’s free. Test whatever platform you’re looking at with users outside of your network and on a number of connections. You’ll want to make sure that you don’t have connectivity, firewall or freezing problems. The less feature-rich the platform, the easier it will be accessible. Also watch out for which Operating System they use. Some platforms (Netspoke, for example) don’t work well with Windows Vista.
- Watch the time…..Now I’d appreciate it if you’d hang in there for another two minutes…. I want to share something with you…..
- Of course, the purpose of doing this is not just for the sake of using the technology…just like on CMM…the goal is to…