Another DimensionSocial Learning in the Workplace@vesna1313
1. Why Social Learning works?2. What’s required?3. Step by step adoption4. Measuring Benefits5. What are the key trends in the workplace?6. Resources and Case StudiesContent@vesna1313
Clay Shirky, Cognitive Surplus: Creativity and Generosity in a Connected AgeThe Oldest Learning Process…Prior to the Internet, the last technology that had any real effecton the way people sat down and talked together was table.Learner or/andRelationshipCentredTeachingCentredApprenticeCentredOne to ManyFocus on needsof teachingprocessOne to oneFocus on qualityof craftOne or manyFocus onRelationships:People,Content, Work@vesna1313
Why Social Learning Works?Training often gives people solutions to problemsalready solved. Collaboration addresses challengesno one has overcome before.People learn best within the context of their needs.Most people find easier recalling informationlearned from others, when we connect with peopleexchange sticks with us.@vesna1313
95% 0f company knowledge in heads of peopleSome Findings90% of people are searching for knowledge via Internetthat is also available within the companyIn three years 20% of business will replace e-mail withsocial media toolsMillennials make up 35% of today’s workforce. Thisfigure will rise to 47% by 2014 (BLS.gov)@vesna1313Data Sources: Pew, Gartner, Wall Street Journal, Nielsen, Socialnomics.net
After the tragic events of 9/11, a team of Harvardpsychologists quietly “invaded” the U.S. intelligence system.By surveying, interviewing and observing hundreds ofanalysts across 64 different intelligence groups, theresearchers ranked those units from best to worst. Thecritical factor wasn’t having stable team membership and theright number of people. Nor was it well-defined roles andresponsibilities or strong leadership.The single strongest predictor of group effectiveness wasthe amount of help that analysts gave to each other.These contributions helped analysts question their ownassumptions, fill gaps in their knowledge, gain access tonovel perspectives and recognize patterns in seeminglydisconnected threads of information.The Hidden Dimension@vesna1313
An idea space where anyone can ‘think’outsideof their mind, leveraging their connections withothers.@vesna1313
Microsoft Share PointSocialtextSalesforce ChatterJiveYammerGoogle appsOther platformsTools and TechnologiesMicrobloggingMobile ClientVideo and ImagesDocument collaborationWikiNewsActivity streams/ status updates@vesna1313PLATFORMS MOST REQUESTED FEATURES
Existing landscapePeoplePeopleAssetsAssessthe mixTechnology CultureClarifyIntensionsFront Line Early AdoptersTop DownApprovalCritical Content MassFindadvocatesAssessthe mix@vesna1313Where To Start?
Step 1: AdoptionStep 2: EffectiveInformationdisseminationStep 3: ProblemSolving viaCollaborationMaturity StagesMore effectiveCommunicationsReplacing group reports,mailing lists etc.CommunityGroups formingaround topics to sharebest practices.Information Sharing(request & dissemination)Reach through silosto obtain available within thecompany expertise.On-boarding New StaffIntroduce new staff to theorganisation, help them findinformation and meetpeople.CollaborationComplete work requiringcollaboration from partiesin different locations,departments or external3rd parties.@vesna1313
Create EnvironmentPeople Profile Bio List of skillsJobfunctionPeopleProcessPeopleengagementContentmanagementContentcreationContentSharingInformationsharingInformationsearchCollaboration@vesna1313To ‘kick off’ your adoption process find a skilful facilitatorwithin your organisation, this will help to create livelydiscussions during the first few months.
Step 1:AdoptionStep 2: EffectiveInformationdisseminationStep 3: ProblemSolving viaCollaborationDrive AdoptionProfiles:List skills and interests.Team CommunicationStart with yourown team, create awareness.Content SharingCreate and distribute bestpractice for content sharing,review tags regularly.CommunityEncourage status updates ongreat book to read, lastwatched movie.Search analyticsRegular search analysis willaccommodate decisionmaking processRevise Groupsand TopicsNumber of profiles,number ofcharacteristics listed.Logins, posts, repliesby management.Increase in activegroups, tags, links,post replies and othercontent creationactivities across allorganisation.Average time betweenpost to response.Increase number ofcross connections,content repurposing.
Mobile SocialLearningRapid ContentProductionTalentManagementKey Trends@vesna1313
Resources and Case Studies1. Clay Shirky, Cognitive Surplus http://www.amazon.com/Cognitive-Surplus-Technology-Consumers-Collaborators/dp/01431195832. Givers Take All: The Hidden Dimension of Corporate Culturehttp://www3.cfo.com/article/2013/4/people_mckinsey-givers-corporate-culture-reward-givers-wharton-school3. Yammerhttps://www.yammer.com/customers/4. Salesforce Chatterhttps://www.salesforce.com/au/chatter/overview/5. Bloomfirehttp://www.bloomfire.com/bloomfire-customers.html@vesna1313