Remote! is a simulation-based training that teaches the fundamentals of managing and working on virtual teams. Simulation Kick-Off: Virtuali divides the class into groups and provides a project that learners complete in virtual teams over a 2-week period (approximately 4-6 hours per learner). The project deals with generating innovative ideas and/or solving a relevant business problem. Group Work and Presentations: As learners work together in small groups, they communicate, meet, and make decisions virtually, while experimenting with new technology. At the end of the 2-week period, the groups present their results. The class evaluates each of the projects and selects a winner. Webinar and Debrief. After the simulation is complete, Virtuali conducts a 2-hour webinar that teaches techniques and best practices for working on virtual teams. (For a list of topics, see What you’ll learn below.) What You'll Learn: Remote! is designed to teach the fundamentals of managing and working on virtual teams. In addition to the project simulation, Virtuali conducts a 2-hour webinar that provides the opportunity for learners to reflect on their project experience and addresses the following topics: •  Culture. Creating a culture that empowers virtual work – at the organizational and team level. •  Communication. Establishing clear guidelines, setting the frequency, and using technology. •  Conducting Meetings. Structuring and conducting meetings to maximize participant engagement. •  Project Management. Selecting team members, building trust, and achieving positive outcomes. •  Technology. Evaluating and selecting technology tools, fostering adoption, and managing IT security. •  Staying healthy. Maintaining a healthy work-life balance and high morale. The nature of work is changing. Employees increasingly use electronic forms of communication, work with geographically dispersed teams, and spend more time outside of the office. When done correctly, these changes cut costs, increase productivity, and boost employee satisfaction. Contact us today to learn how Remote! can help your organization reap these benefits and enable your employees to excel in an increasingly virtual work environment. Contact us today at info@govirtuali.com.

1. WELCOME TO REMOTE!
A COURSE BY: VIRTUALI

2. WHAT IS REMOTE
WORK
?

3. IT’S
ALREADY
HAPPENING

4. WHAT ARE WE GOING TO DO TODAY?

5. Today’s
Rules

6. Goals
1. Discuss remote work
2. Culture
3. Common challenges
4. Q&A
TODAY’S GOALS

7. BEING A GOOD VIRTUAL WORKER ISN’T ROCKET SCIENCE…
…BUT IT TAKES A DELIBERATE, COMMON-SENSE APPROACH.

8. WHY REMOTE WORK?

9. HOW OFTEN…
…DO YOU WORK
REMOTELY ?

10. WHERE DID THE MODERN
OFFICE ORIGINATE?

11. WHAT CHANGED?

12. QUICK FACTS ABOUT REMOTE WORK
3%
U.S. employees who consider home their primary
place of work.
90%
Employees who think managers need to accept
flexible work arrangements.
75%
Employees who think flex time is more productive
than 5 days in the office.
50%
Managers who are rewarded for creating flexible
work environments.
80%
Managers who work with dispersed teams.

13. BENEFITS
EMPLOYEESATISFACTION
RETENTION
ENVIRONMENT
PRODUCTIVITY
PERFORMANCE
MANAGEMENT
COST SAVINGS
COLLABORATION
TALENT POOL

14. REMOTE CULTURE

15. Culture is… a pattern of shared basic
assumptions, learned by a group, that has
worked well enough to be considered valid and,
therefore, is taught to new members as the
correct way to perceive, think, and feel and act.

16. HOW WOULD YOU DESCRIBE YOUR
COMPANY’S…
…REMOTE
CULTURE?

17. THE S.T.A.R. MODEL
SUPPORTIVE
TRUSTING
AUTONOMOUS
RESULTS-ORIENTED

18. HOW DO YOU CREATE A
S.T.A.R. CULTURE?
TRAINING
AND
COACHING
PERFORMANCE
MANAGEMENT
MANAGEMENT
PHILOSOPHY
LEADERSHIP
BUY-­‐IN
DEMONSTRATE
THE
BENEFIT
1
2
3
4
5

19. COMMUNICATION

20. COMMUNICATION IS THE EXCHANGE OF INFORMATION BETWEEN
TWO OR MORE PARTIES THROUGH MEDIA SUCH AS SPEECH,
WRITING, VISUALS OR BODY LANGUAGE.

21. WHAT’S THE DIFFERENCE BETWEEN INPERSON AND REMOTE COMMUNICATION?

22. CHARACTERISTICS OF REMOTE COMMUNICATION
MINIMAL
FACE-­‐TO-­‐FACE
TIME
MINIMAL
INTERPERSONAL
CUES
WRITTEN
ASYNCRHONOUS
CULTURAL
AND/OR
LINGUISTIC
DIFFERENCES

23. THE KEYS TO
EFFECTIVE
COMMUNICATION
1
ESTABLISH
RULES
OF
THE
ROAD
2
SET
THE
RIGHT
FREQUENCY
3
USE
THE
RIGHT
TECHNOLOGY
4
RUN
GOOD
MEETINGS

24. ESTABLISHING RULES OF THE ROAD
MANAGERS NEED TO ESTABLISH, MODEL, AND
COACH EMPLOYEES TO EMPLOY POSITIVE
COMMUNICATIONS PRACTICES, INCLUDING
FREQUENCY, MEDIUM, AND TONE.

25. COMMUNICATION FREQUENCY
OVER-COMMUNICATE.
TO ENSURE THAT YOU UNDERSTAND OTHERS AND
THAT OTHERS UNDERSTAND YOU.
COMMUNICATE
REGULARLY. IT IS OFTEN A
GOOD IDEA TO SET UP RECURRING
MEETINGS, BUT REACHING OUT TO
TEAMMATES AND COLLEAGUES
INFORMALLY IS JUST AS IMPORTANT.

26. POP QUIZ!
WHICH
COMMUNICATION
TOOL
WOULD
YOU
PREFER
TO
USE…
A.
WITH
YOUR
BOSS?
__________________________________
B.
WITH
YOUR
PROJECT
TEAM?
__________________________
C.
WITH
YOUR
FRIENDS?
________________________________
D.
WITH
YOUR
PARENTS?
_______________________________
E.
WITH
YOUR
GRANDPARENTS?
_________________________

27. USING TECHNOLOGY
IT IS IMPORTANT THAT
TEAM
MEMBERS SELECT THE
APPROPRIATE TECHNOLOGY GIVEN
THE AUDIENCE AND MESSAGE…
MANAGERS
…AND
NEED
TO EVALUATE EACH TEAM MEMBER'S
COMFORT WITH TECHNOLOGYBASED COMMUNICATION AND
PROVIDE SUPPORT AND RESOURCES.

28. RICH MEDIA THEORY
FACE-­‐TO-­‐FACE
VIDEOCONFERENCE
PHONE
CHAT
/
IM
EMAIL

29. 7 TIPS FOR VIRTUAL MEETINGS
1
RESERVE
MEETINGS
FOR
TWO-­‐WAY
COMMUNICATION.
2
ROTATE
MEETING
TIMES
TO
BE
RESPECTFUL
OF
EMPLOYEES
IN
DIFFERENT
TIME
ZONES.
3
ESTABLISH
A
NO
EMAIL
OR
INSTANT
MESSAGE
POLICY.
4
IF
PART
OF
THE
TEAM
IS
CO-­‐LOCATED,
HAVE
ALL
EMPLOYEES
DIAL
IN
FROM
THEIR
DESKS
TO
LEVEL
THE
PLAYING
FIELD.
5
LEVERAGE
THE
APPROPRIATE
TECHNOLOGY
GIVEN
THE
OBJECTIVE
OF
THE
MEETING.
6
ENSURE
THAT
ALL
TEAM
MEMBERS
ARE
ENGAGED
AND
HAVE
AN
OPPORTUNITY
TO
PARTICIPATE.
7
PROVIDE
MEETING
MINUTES
FOR
ALL
PARTICIPANTS
AFTER
THE
MEETING.

30. TEAMWORK

31. WHAT IS A
TEAM?
A team is a group of individuals who interact interdependently and
who are brought together or come together voluntarily to achieve
certain outcomes or accomplish particular tasks.

32. CHARACTERISTICS OF VIRTUAL TEAMS
MINIMAL SOCIAL
INTERACTION
TASK-FOCUSED
PERFORMANCE-BASED
RELATIONSHIPS

33. THE BIG QUESTION IS…
HOW DO YOU BUILD TRUST?

34. THERE ARE 2 TYPES OF TRUST.
AFFECTIVE
COGNITIVE

35. FOR EMPLOYEES
COMMUNICATE FREQUENTLY AND REGULARLY.
COMPLETE WORK ON TIME AND
IN A SATISFACTORY MANNER.
SHARE PERSONAL INFORMATION AND TAKE AN
INTEREST IN YOUR TEAMMATES' PERSONAL LIVES.
FOR MANAGERS
REACH OUT AND CHECK IN MORE
FREQUENTLY THAN NORMAL.
CREATE AN OPEN CULTURE IN WHICH TEAM MEMBERS
CAN ASK FOR HELP AND ADMIT THEIR MISTAKES.
ACKNOWLEDGE GREAT WORK, ENCOURAGE OF NOVEL IDEAS, AND
STRESS THE IMPORTANCE OF CANDID AND CONSTRUCTIVE FEEDBACK.

36. PROJECT
MANAGEMENT

37. MANAGING A REMOTE TEAM DOESN’T REQUIRE NEW SKILLS…
…BUT IT DOES REQUIRE PRECISE EXECUTION.

38. WHAT IS THE MOST HIGH-PERFORMING
TEAM YOU’VE EVER BEEN A PART OF?

39. TEAM
COMPOSITION
IMPROVE TEAM PERFORMANCE THROUGH MINDFUL ASSIGNMENT OF
INDIVIDUALS TO TEAMS BASED ON SKILLS AND EXPERIENCE.
TAKE ACCOUNT WHERE TEAM
MEMBERS ARE LOCATED (GLOBALLY).
MIX UP THE INTROVERTS AND EXTROVERTS .

40. Setting Goals
1
FACE-TO-FACE KICK-OFF MEETING
2
TEAM MEMBER INTRODUCTIONS
3
SCOPE OF WORK
4
TEAM OBJECTIVES AND KEY METRICS
5
PROJECT PLAN AND TIMELINE

41. ESTABLISHING ROLES AND RESPONSIBILITIES
TRY THIS!
HAVE EACH TEAM MEMBER DISCUSS HIS/HER ROLE
AND THE TASKS THAT HE/SHE IS RESPONSIBLE FOR IN A
GROUP SETTING.

42. ESTABLISHING PROCESS
RECURRING MEETINGS
DELIVERABLE REVIEWS
SCHEDULING

43. SHARED UNDERSTANDING OF EXPECTATIONS, ROLES, RESPONSIBLIITIES AND
PROCESS LEADS TO BETTER OUTCOMES.

44. PERFORMANCE MANAGEMENT
AND LEARNING & DEVELOPMENT

45. THE
3
KEYS
ALL
TEAM
MEMBERS
SHOULD
BE
TREATED
AS
IF
THEY
WERE
REMOTE.
MANAGERS
SHOULD
EVALUATE
BASED
ON
RESULTS
ALONE.
EMPLOYEES
SHOULD
SHARE
RESULTS
AND
CONTRIBUTIONS.

46. LEARNING AND
DEVELOPMENT
TEAM TRAININGS SHOULD BE DELIVERED USING A MEDIUM APPROPRIATE FOR
REMOTE WORKERS AND INVOLVE ALL MEMBERS OF THE TEAM.

47. TECHNOLOGY

48. Technology has had a profoundly impact on the type of work we do…
…and how we do it.

49. WHAT TECHNOLOGY
DO YOU USE AT WORK
?

50. TECHNOLOGY SHOULD…
1
FACILITATE COMMUNICATION
2
3
ENCOURAGE COLLABORATION
BE ACCESSIBLE TO ALL TEAM MEMBERS

51. DOES THIS LOOK LIKE A
GOOD CHOICE?

52. THE BEST TECHNOLOGY IS SIMPLE, RELIABLE, AND ACCESSIBLE.

53. HOW CAN YOU DRIVE TECHNOLOGY ADOPTION?
EXPLAIN THE BENEFITS
PROVIDE FORMAL TRAINING
APPOINT AN INTERNAL CHAMPION
POST RELEVANT INFORMATION
DISCOURGE NON-APPROVED TECHNOLOGIES

54. THE TOOLBOX
COMMUNICATION
FILE STORAGE AND SHARING
PROJECT MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT

55. SOME EXAMPLES
COMMUNICATION
FILE STORAGE
AND SHARING
PROJECT MANAGEMENT
CUSTOMER RELATIONSHIP
MANAGEMENT

56. Security and
Remote IT Support
IT SECURITY & SUPPORT

57. SECURITY CHECKLIST
USE HARD DRIVE ENCRYPTION
DISABLE AUTOMATIC LOGINS
TURN ON HTTPS AND SSL ENCRYPTION
TURN ON REMOTE ERASURE
USE UNIQUE, GENERATED, LONG-FORM PASSWORDS
USE TWO-FACTOR AUTHENTICATION IF AVAILABLE (E.G., GMAIL)
IF AVAILABLE, USE A VPN (ESPECIALLY WHEN WORKING ON PUBLIC NETWORKS)
USE SCREEN PROTECTORS WHEN WORKING IN PUBLIC

58. WELLNESS

59. Overview
• Everyone is different,DIFFERENT…
the
EVERYONE IS so please treat
following as suggestions only.
• Try out these ideas, and see what works
for you.

60. … SO TRY OUT THESE
IDEAS, AND SEE WHAT
WORKS FOR YOU.

61. ESTABLISH
A ROUTINE.

62. FIND A GOOD
WORKSPACE.

63. DON’T OVERDO IT.

64. BE SOCIAL.

65. BE ACTIVE.

66. NOW… GO CUT THE CORD!
(NOT THE PARACHUTE CORD.)

67. QUESTIONS?

68. info@govirtuali.com | govirtuali.com