- Usability refers to the capability of a system to enable users to achieve goals effectively and efficiently while using the system. It is related to concepts like ease of use and user experience. - Ensuring usability, or "quality in use", involves testing systems with real users performing real tasks in real contexts to identify usability issues. Both qualitative and quantitative methods are used. - Common usability testing methods include lab studies, field studies, and collecting standardized usability metrics from users. Processes like the Usability Maturity Model can help organizations systematically manage usability.