The study analyzed reference transaction data from July 2010 to June 2011 at the Taubman Health Sciences Library to determine trends and evaluate the library's reference service model. Data collection methods were found to lack important details about reference questions and liaison librarian activities. As a result, changes were made to collect supplementary data and evaluate liaison roles. Based on usage trends, the library transitioned in 2011-2012 to a single service point staffed by more highly skilled reference staff to better meet user needs. Data collection was extended an additional year to further assess the changes made.
The University of Pennsylvania Models of Excellence program encourages excellence, provides inspiring role models for emulation, and recognizes innovative staff accomplishments that reflect initiative, leadership, collaboration, increased efficiency, and a deep commitment to service.
Presentation given at the 2009 Society for American Archaeology meeting in Atlanta. Online publication with a very similar discussion to accompany these slides can be found here: http://csanet.org/newsletter/spring09/nls0902.html
The University of Pennsylvania Models of Excellence program encourages excellence, provides inspiring role models for emulation, and recognizes innovative staff accomplishments that reflect initiative, leadership, collaboration, increased efficiency, and a deep commitment to service.
Presentation given at the 2009 Society for American Archaeology meeting in Atlanta. Online publication with a very similar discussion to accompany these slides can be found here: http://csanet.org/newsletter/spring09/nls0902.html
"Do stuff worth sharing. Small steps to social media success. " for Social Me...Polle de Maagt
Social media isn't about big business or big bucks. It is about putting your customers first, doing stuff that actually makes a difference and using technology to make it al easier.
This presentation is about the small business in your neighbourhood that actually make that difference.
Thanks again Peter Wiegman and the rest of the team for having me!
Presentation at NeHC: Overview of ONC's health information exchange standards-selection activities. Focuses on HITSC, the S&I Framework, and the S&I Query Health Initiative.
Transformation of a Service Operations System through Lean Process Improvement laganga
Transformation of a Service Operations System through Lean Process Improvement and Learning Collaboration. Presentation at Behavioral Operations Management Conference. INSEAD Business School, Fontainebleau, France, June, 2011.
Report out: SMART Emergency Medical TeamsUS-Ignite
SMART Emergency Medical Teams will help inter-disciplinary
teams improve quality of transition-of-care, promote
situational awareness, and the efficacy of simulation
debriefing.
Lauren VanEnk of the Institute for Reproductive Health discusses the partnership with the Christian Health Association of Kenya enabling community health workers to play a larger role in delivering family planning.
Final results of the teleherence web-mobile-phone system to support client tr...husITa
Care or case management provides outreach and engagement, problem assessment and understanding, service planning of goals and objectives, advocacy and care coordination, referrals to resource, and monitoring plan progress and problem resolution. One major problem is clients’ adherence to service plans, with adherence failures ranging from about 24% to 90%. Recent technology has raised interest in using mobile smartphones to improve outcomes for clients receiving care management.
The goal of the Teleherence project was to improve client mental health outcomes including empowerment, self-efficacy, and clinician-client relationships by increasing their adherence to treatment and services using prediction technology and web-enabled telecommunications between clinicians, clients, and clients’ family and friends.
The Teleherence system allows clinicians to automatically provide voice or text communication with clients. The system could deliver a series of voice or text statements as well as questions that could accept responses from clients, and based on these responses, branch to additional statements or questions or perform other tasks such as playing an audio file.
Four applications of Teleherence found that while potential benefits can be had, many agencies have antiquated computing systems, are constantly threatened with budget cuts and reorganization, have non-standard interventions, and have high staff turnover making a sophisticated automated system difficulty to integrate into existing services. Adapting internet and mobile technology into services takes resources that agencies often prefer to devote to additional services, especially if no research establishes the effectiveness and cost savings of web-phone technologies. Finally, the security and privacy of client data is a constant struggle for agencies and researchers. All these concerns can derail service automation efforts.
This presentation suggests the road ahead in human services web-phone automation offers much potential, but is usually difficult, time consuming, and can substantially change how services are delivered.
"Do stuff worth sharing. Small steps to social media success. " for Social Me...Polle de Maagt
Social media isn't about big business or big bucks. It is about putting your customers first, doing stuff that actually makes a difference and using technology to make it al easier.
This presentation is about the small business in your neighbourhood that actually make that difference.
Thanks again Peter Wiegman and the rest of the team for having me!
Presentation at NeHC: Overview of ONC's health information exchange standards-selection activities. Focuses on HITSC, the S&I Framework, and the S&I Query Health Initiative.
Transformation of a Service Operations System through Lean Process Improvement laganga
Transformation of a Service Operations System through Lean Process Improvement and Learning Collaboration. Presentation at Behavioral Operations Management Conference. INSEAD Business School, Fontainebleau, France, June, 2011.
Report out: SMART Emergency Medical TeamsUS-Ignite
SMART Emergency Medical Teams will help inter-disciplinary
teams improve quality of transition-of-care, promote
situational awareness, and the efficacy of simulation
debriefing.
Lauren VanEnk of the Institute for Reproductive Health discusses the partnership with the Christian Health Association of Kenya enabling community health workers to play a larger role in delivering family planning.
Final results of the teleherence web-mobile-phone system to support client tr...husITa
Care or case management provides outreach and engagement, problem assessment and understanding, service planning of goals and objectives, advocacy and care coordination, referrals to resource, and monitoring plan progress and problem resolution. One major problem is clients’ adherence to service plans, with adherence failures ranging from about 24% to 90%. Recent technology has raised interest in using mobile smartphones to improve outcomes for clients receiving care management.
The goal of the Teleherence project was to improve client mental health outcomes including empowerment, self-efficacy, and clinician-client relationships by increasing their adherence to treatment and services using prediction technology and web-enabled telecommunications between clinicians, clients, and clients’ family and friends.
The Teleherence system allows clinicians to automatically provide voice or text communication with clients. The system could deliver a series of voice or text statements as well as questions that could accept responses from clients, and based on these responses, branch to additional statements or questions or perform other tasks such as playing an audio file.
Four applications of Teleherence found that while potential benefits can be had, many agencies have antiquated computing systems, are constantly threatened with budget cuts and reorganization, have non-standard interventions, and have high staff turnover making a sophisticated automated system difficulty to integrate into existing services. Adapting internet and mobile technology into services takes resources that agencies often prefer to devote to additional services, especially if no research establishes the effectiveness and cost savings of web-phone technologies. Finally, the security and privacy of client data is a constant struggle for agencies and researchers. All these concerns can derail service automation efforts.
This presentation suggests the road ahead in human services web-phone automation offers much potential, but is usually difficult, time consuming, and can substantially change how services are delivered.
Presentation on knowledge synthesis methodologies with a focus on engineering, for University of Michigan, October 25, 2023. Overview of the broader context, then focuses in on systematic reviews and tech mining.
PF Anderson presents for OLLI-UM on February 25, 2021. Graphic Medicine describes the genre of comics and graphic novels around healthcare, as told from personal and professional perspectives. Many think of comics as for children, but that could be risky with some of these! The personal experiences described can be tender or gritty, and touch on topics such as specific conditions, social justice, dying, lived experiences, resilience. Visual aspects of storytelling take advantage of new literacies, offering insights not possible through other mediums.
Brief lightning talk for UofM THL, repeated for MLA Research Caucus on January 27, 2021. On the subject of using systematic review search skills in combination with non-systematic review research methodologies.
As part of the #GraphicMedLibs panel for the August 5, 2020 NNLM NER webinar on Graphic Medicine, PF Anderson discussed awareness of #OwnVoices issues in both comics creation and collections, along with strategies and tools to utilize the #OwnVoices movement in the creation of community and awareness of social justice themes in #GraphicMedicine. This presentation represents the work of PF Anderson (UM-THL) with collaborators Claire Myers (UMSI), Gina Genova (UMSI), Susan Brown (Ypsilanti District Library), and David Carter (UM-AAEL).
"Research core facilities are centralized shared research resources that provide access to instruments, technologies, services, as well as expert consultation..." That sounds a lot like a library to me. What would look different about libraries if we thought of them as a research core facility?
This was a presentation for a research lab at the University of Michigan, May 28, 2019.
A storytelling workshop collaboration with Melissa Cunningham (Office of Patient Experience), Alex Fox (School of Public Health), and Patricia F. Anderson (Taubman Health Sciences Library). The focus of the workshop was on tools and strategies for telling patient and healthcare stories.
Slide deck for the Dent 610 graduate level course on research methods, 2018 version; collaboratively developed by Mark MacEachern, Patricia F. Anderson, and Tyler Nix.
Presented at Meaningful Play 2018, East Lansing, Michigan. Please note, the website for the game (http://aberrantry.com/) is in development at this time. The game code is in GitHub, & a download link is available at the website.
A design thinking approach to rapidly developing comics concepts. Workshop presentation by PF Anderson, University of Michigan. Developed for the Office of Health Equity and Inclusion.
Using design thinking strategies to help bootstrap developing a comic concept. A workshop presentation by PF Anderson for Enriching Scholarship, 2018, at the University of Michigan.
Tips and tricks for writing abstracts for science research articles to maximise citations and impact. Presented at the University of Michigan in May 2018.
A basic introduction to rapid reviews, created for a graduate student workshop, March 2018, presented by PF Anderson from the University of Michigan. Includes links to more resources, standards and guidelines, tools, software, and more.
A strategic approach to crafting abstracts for life sciences research publications to maximize their discovery in search engines as well as utility and citability for audiences beyond other researchers. This workshop was designed for the University of Michigan North Campus Research Center community.
A session for the Dent 610 course at the University of Michigan, on research methods and processes. Specific focus of this session on systematic review methods and processes, especially through database searching.
A presentation by Dr. David Cheney for the Investing in Abilities 2017 lecture series, on emerging technologies and tech strategies for empowerment, especially focused on using education to crowdsource solutions to interesting problems and develop compassion and a sense of humanity.
A presentation by Dr. Michelle A. Meade for the Investing in Abilities 2017 lecture series, on emerging technologies and tech strategies for empowerment.
Slides for a lightning round talk presented at Comics and Medicine, Seattle, also known as Graphic Medicine Conference, 2017. The project presented was by PF Anderson, Elise Wescom, Kai Donovan, and Ruth Carlos, and originally published in the December 2016 issue of the Journal of the American College of Radiology (JACR).
A poster by Kai Donovan, Elise Wescom, Mark Chaffee, Jean Song, Breanna Hamm, and Chase Masters for the 2017 Annual Meeting of the Medical Library Association.
More from University of Michigan Taubman Health Sciences Library (20)
Try Not to Get Sued! The Pursuit of Accessibility and a Professional Captioni...
Planning a Strategic Lineup for the Delivery of Effective Reference Services
1. Planning a Strategic Lineup for the Delivery of Effective Reference Services
Erin Kerby, MSI; Nadia J. Lalla, MLIS; Deborah Lauseng, AMLS
University of Michigan (UM), Ann Arbor, MI
Reference Transaction Triage
Introduction Conclusions
The purpose of the study was to Original Service Model Trends in usage and peak service
determine trends in the provision of times:
Frontline = Information Desk Backline = Backup Staff Liaison Librarians
all forms of reference services by were as expected
librarians and other staff at the • Handle circulation issues • Immediately available for ready • Available by appointment for: supported initial changes to
library from July 2010 – June 2011. • Permanent staff:
reference and hardware/software
- expert instruction service points and staffing in
troubleshooting
The Taubman Health Sciences Mon – Fri, 8am – 4pm 2011 – 2012
- in depth research and
Library serves professional schools • Permanent staff & School
• Temporary undergrad students: literature searches Changes made in data collection to
of medicine, public health, nursing, of Information students:
Evenings and weekends provide more detail about the
Mon – Fri, 10am – 4pm - systematic reviews
dentistry, pharmacy and the UM purpose of contact:
Health System; it is also open to supplementary data collection
the public. Data Collection
survey was implemented
Methods
Information Desk and Backup
Trends in Usage of Service Points Peak Service Times Staff
Data was collected from:
Information Desk
Backup Staff
Purpose of Contact 800 Information Desk
800
Liaison Librarians Information Desk
Backup Staff Currently evaluating optimal means
service management software 3600
3200
Backup Staff
600 of collecting specific details about
600 Liaison Librarians
(Footprints) 2800
liaison activities:
2400
statistical management 400 2000 400
extended research
1600
software (Desk Tracker) 1200 consultations
200
200
A trend analysis addressed potential
800
400 involvement in systematic
correlations in the data for: 0 0 reviews
0
service points 8am 12pm 4pm 8pm 2am activity by academic or clinical
length of reference transactions July 2010 – June 2011
department
peak service times Note: This data was not collected for
Liaison Librarians due to reporting
The study has been extended for a
staffing levels Data Analysis inconsistencies. year to evaluate the data collection
changes and to determine if
For each service point, frequency
additional staffing changes are
and percentage were calculated for
necessary.
the predefined categories of: Insufficient Data Collection New Service Model
question length Restrictions on data collection imposed by the parent Simultaneous Uniform Single Service Point Acknowledgements
reference contact type institution created a lack of detail in the data for: We would like to thank Bethany
• Staffing
purpose of contact/visit Harris, MSI, for her initial
• Purpose of contact
- reference staff at Information Desk collection and analysis of the
The analysis also addressed trends • Length of transaction service management software data.
- circulation backup
specific to particular service points,
such as:
Brief = 5 min or less
Extended = more than 5 min
• Requires a higher skill set: For More Information
frequency of transactions - more expertise Please contact: ekerby@umich.edu
Having more detailed data would impact staffing
types of transactions within a levels and tracking Liaison Librarian activity. - greater knowledge of resources PDF: http://equestrianlibrarian.
given time period wordpress.com