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Plan Your Content Strategy
BEFORE
your Social Media Strategy
Ahava Leibtag, President
Aha Media Group
Social Media Strategies Summit
April 29 2015
@ahavaL #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
Who said?
Two roads diverged in a wood,
and I—I took the one less
traveled by, And that has made
all the difference.
One small step for man,
one giant leap for mankind.
Four score and seven years ago
our fathers brought forth on
this continent, a new nation,
conceived in Liberty, and
dedicated to the proposition
that all men are created equal.
A long time ago, in a galaxy far
far away…
Great relationships begin with
great conversations.
Great conversations begin with
great content.
@ahaval #SMSsummit
Relationships
ConversationsContent
@ahaval #SMSsummit
Great
relationships
Great
conversations
Great
content
What is content?
@ahaval #SMSsummit
@ahaval #SMSsummit
Content Formats
• Written articles
• Podcasts
• Video
• Photographs
• Infographics
• Slide Shows
• Whitepapers
• Polls/Survey data
@ahaval #SMSsummit
vs.
(don’t get confused)
@ahaval #SMSsummit
Content Delivery Tools
• Websites
• Blogs
• Newsletters
• iTunes
• YouTube
• Facebook
• Twitter
• Slideshare
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
About Distribution.
Defining Content Strategy
Content Strategy:
• Align with business objectives
• Support users in accomplishing tasks
@ahaval #SMSsummit
Business
Goals
User
Tasks
@ahaval #SMSsummit
Content Strategy Has 3 Parts
1. External Messaging: Answer the 5 essential questions
2. Internal Workflow: How do we create a repeatable,
sustainable content lifecycle?
3. Technological Delivery of Content: How do we control the
display and delivery of content?
@ahaval #SMSsummit
#1: Editorial/Brand
All organizations need to know:
1. To whom are you talking?
2. Who are you?
3. What are you trying to say?
4. How do you say it?
5. Where and where do you say it?
@ahaval #SMSsummit
#2: Workflow
They also need to know:
Internally who is responsible for all the different phases of a
content strategy?
• Plan
• Create
• Publish
• Distribute
• Analyze
• Govern
@ahaval #SMSsummit
#3: Technical Display/Delivery of Content
• XML
• DITA
• Metadata
• Structured content
• Adaptive content
• Content modeling
@ahaval #SMSsummit
Answer what you want to say
BEFORE
you decide where to say it.
@ahaval #SMSsummit
To whom are we speaking? 
@ahaval #SMSsummit
To whom are we speaking? 
Who is our customer?
@ahaval #SMSsummit
Personas
@ahaval #SMSsummit
Customer Journey Maps
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
Who are we? 
@ahaval #SMSsummit
Who are we? 
Who is our brand?
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
Who are we?: Identity Pillars
Current Identity Pillars  Future Identity Pillars




@ahaval #SMSsummit
@ahaval #SMSsummit
FOR EXAMPLE
Identity Pillars
@ahaval #SMSsummit
Current Identity Pillars  Future Identity Pillars
CHEAP 



Identity Pillars
Current Identity Pillars  Future Identity Pillars
CHEAP  AFFORDABLE



@ahaval #SMSsummit
What are we trying to say? 
@ahaval #SMSsummit
What are we trying to say? 
Messaging Architecture
@ahaval #SMSsummit
Messaging Architecture
@ahaval #SMSsummit
Current Content Pillars Future Content Pillars % Articulation Statement Messaging
CHEAP 
Messaging Architecture
@ahaval #SMSsummit
Current Content Pillars Future Content Pillars % Articulation Statement Messaging
CHEAP  AFFORDABLE
Messaging Architecture
@ahaval #SMSsummit
Current Content Pillars Future Content Pillars % Articulation Statement Messaging
CHEAP  AFFORDABLE
You can find the products you want, at
the price you are looking for.
Messaging Architecture
@ahaval #SMSsummit
Current Content Pillars Future Content Pillars % Articulation Statement Messaging
CHEAP  AFFORDABLE
You can find the products you want, at
the price you are looking for.
• Our prices are consistently 20% lower
than other retail chains
• Robust coupon program
How do we say it? 
@ahaval #SMSsummit
How do we say it? 
Voice and Tone
@ahaval #SMSsummit
Voice and Tone
We are:
sophisticated innovative academic
friendly fun important smart different
funny hipster sarcastic sympathetic
empathetic awesome helpful convenient
@ahaval #SMSsummit
Voice and Tone
We are:
sophisticated innovative academic
friendly fun important smart different
funny hipster sarcastic sympathetic
empathetic awesome helpful convenient
@ahaval #SMSsummit
Voice and Tone
We are:
sophisticated innovative academic
friendly fun important smart different
funny hipster sarcastic sympathetic
empathetic awesome helpful convenient
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
When and Where Do We Say It? 
@ahaval #SMSsummit
When and Where Do We Say It? 
Editorial Calendar
@ahaval #SMSsummit
Editorial Calendar
@ahaval #SMSsummit
@ahaval #SMSsummit
What makes great
conversations?
Great Conversations
1. Listen first
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
Great Conversations
1. Listen first
2. Let the other person talk about themselves
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
Great Conversations
1. Listen first
2. Let the other person talk about themselves
3. Emphasize similarities
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
@ahaval #SMSsummit
Building a Social Media Strategy
Key to Building Strong Social Media
Communities
@ahaval #SMSsummit
Promote
Listen
Interact
Share
Great Relationships Begin with Great
Conversations
Great Conversations
1. Listen first
2. Let the other person talk
about themselves
3. Emphasize similarities
Great Communities
@ahaval #SMSsummit
Promote
Listen
Interact
Share
Measuring ROI
@ahaval #SMSsummit
Business
Goals
User
Tasks
Measuring ROI
Content Strategy
1. Can people find the
information they need?
2. Can they make decisions
based on that
information?
3. Do they trust your brand?
Social Media
1. Can people interact with
your brand?
2. Can they make decisions
based on that
information?
3. Do they trust your brand?
@ahaval #SMSsummit
Thank you!
Ahava Leibtag
Aha Media Group
www.ahamediagroup.com
ahavaL
Linkedin
Facebook

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Plan Your Content Media Strategy Before Your Social Media Strategy

Editor's Notes

  1. https://www.youtube.com/watch?v=DWc8dUl7Xfo&feature=youtu.be