Placing an Order for a Car Wash
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This powerpoint presentation describes the steps involved in placing an order to have your car washed, and uses a fictitious business called "Kristen's Karwash."
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Placing an Order for a Car Wash
- 1. PLACING AN ORDER FOR A CAR WASH Car wash analysis at Kristen’s “Karwash”
- 2. CAR WASH NEEDS Identify an ideal car wash agency Place an order for a car wash Drive to the identified car wash Hand over the car to the car wash attendant Head over to the cashier and pay for the car wash
- 3. CASH WASH PROCESSING • Convenience • Value for money • Time spent
- 4. Car Wash Essentials Clean Car Car wash service provider Delivery of the car Hand over car for cleaning
- 5. ResultMetric Car wash attendant calls the car owner to pick the car Assessment on the out come of the work done and appreciation
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Editor's Notes
- The needs for a car wash are indicated by the dirty car. To be able to attend to the car wash needs, one will need to identify a car wash service provider proximately close to their location make an inquiry on the services offered and if satisfied place an order for the car wash. The car owner will then be required to deliver the car to the car wash yard carrying with them the required fee. Once at the car wash, the car owner will be obligated to hand over the car and the car keys to the car wash attendant.
- In the car wash service delivery the most relevant aspect of the service provision is the detailed attention to the clients needs considering placing a lasting impression upon a client. The perspective entails meeting and exceeding customer’s expectations. A service perspective, it focuses on expectations and evaluates service from the customer’s perspective. Although the customer is unawares of detailed expectations on their parts, the car wash service providers ought to deliver more than the customer expects. The car wash service provider should set a higher service value for the client to make the client appreciate more the service delivered. This will deliver value for money spent and make the client find the service provided to be at their convenience. The time spent in ordering accessing, paying and collecting car is of importance for the client since it entails the customer service access experience. In the event the client finds the time spent in accessing the service and leaving the area to be long satisfaction starts diluting. The provision of the service should be in a such a way the that the client does not find the wait to be too long. This will go a long way to increase satisfaction as well as guarantee retaining the customer.
- The owner of the car will seek to order a car wash service at a location where it is conveniently close to them and offers value for the price charged. The convince and appreciation of the service offered at the car wash station will be derived from past experiences or/and the word passed around about the service at the station (Swank, 2003). The basic component of choice is whether the car owner will get the desired result that is a clean car. Quality of service is determined by the proximity to the service provider, the extent of time spent in lines waiting either to pay of pick up their finished car. It follows then that the service provider will have to conceptualize the overall process a client goes through in order to identify the areas that need improvements. There is need to reduce the wait time for a clients as they pay for the car wash the car’s as they wait to be vacuumed. It is observed that the process wait time might be undoing to client satisfaction. This aspect can be improved through increasing the number of cashiers collecting cash or making the payment process to be automated with additional points of payment. Increment to the number off service areas can also be made. This will significantly reduce the wait time and increase chances of customer satisfaction with service offered an
- An analysis of service quality and customer satisfaction is important as the expectations of car wash service customers rise, with the advancements in technology and diversity of competitor services in the area. Change related to and independent of the electronic information environment continues to have a profound impact on service delivery and use and this ought to be the core area of concern. Conformance to specifications and expectations is based on reducing errors, defects, or mistakes to improve service delivery quality and efficiency. It facilitates precision and reduced lost time in taking up repeat jobs. The internal management should look in to ways to ensure customer assessment of the job done is satisfactory and more so no need for job repetition is realized. This can be realized by training provision to car wash attendants and ensuring that the service machines are working at optimum.