Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
This document discusses different types of communication, including verbal communication through speaking, nonverbal communication through body language and gestures, and the importance of a firm handshake. It also stresses the importance of effective communication through actively listening, being respectful, and providing clear messages.
Body language provides important non-verbal cues that can convey feelings, attitudes, and thoughts. Certain body language signals like putting hands in pockets, crossed arms, or avoiding eye contact can indicate lack of confidence, defensiveness, or even deception. The document outlines various body language signals from facial expressions and gestures to posture, eye contact, voice, and handshakes that people should be aware of in communication and interactions.
1) The document provides 10 tips for improving containment effectiveness from Solo Containment, a flexible containment solutions provider.
2) Key tips include operating glove bags at negative pressure for safety, using reliable attachment systems instead of tape or bungees, adding HEPA filters to eliminate leak paths, and offering the right gloves and films for different risk levels.
3) Solo Containment aims to provide high containment with low prices through product design focused on operator safety and performance.
The document discusses various tenses used to express actions or states that are completed or ongoing in the past. It explains the simple past tense is used to denote an action completed in the past with no reference to time. The past perfect tense indicates an action completed before another past action. The past continuous tense is used to show an ongoing action in the past. The past perfect continuous tense expresses an action that started and finished in the past, with reference to the duration.
This document discusses and compares verbal and non-verbal communication. Verbal communication is divided into oral communication methods like face-to-face talks, telephone calls, speeches; and written methods like memos, letters, reports. Non-verbal communication conveys information without words through methods like body language, gestures, visual signals, signs, colors. While verbal communication using language is the most important type, non-verbal communication is also significant in expressing emotions, attitudes, and views.
Communication & Challenging Conversations PCMA 2014 MontrealMcKinley Solutions
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
This document discusses different types of communication, including verbal communication through speaking, nonverbal communication through body language and gestures, and the importance of a firm handshake. It also stresses the importance of effective communication through actively listening, being respectful, and providing clear messages.
Body language provides important non-verbal cues that can convey feelings, attitudes, and thoughts. Certain body language signals like putting hands in pockets, crossed arms, or avoiding eye contact can indicate lack of confidence, defensiveness, or even deception. The document outlines various body language signals from facial expressions and gestures to posture, eye contact, voice, and handshakes that people should be aware of in communication and interactions.
1) The document provides 10 tips for improving containment effectiveness from Solo Containment, a flexible containment solutions provider.
2) Key tips include operating glove bags at negative pressure for safety, using reliable attachment systems instead of tape or bungees, adding HEPA filters to eliminate leak paths, and offering the right gloves and films for different risk levels.
3) Solo Containment aims to provide high containment with low prices through product design focused on operator safety and performance.
The document discusses various tenses used to express actions or states that are completed or ongoing in the past. It explains the simple past tense is used to denote an action completed in the past with no reference to time. The past perfect tense indicates an action completed before another past action. The past continuous tense is used to show an ongoing action in the past. The past perfect continuous tense expresses an action that started and finished in the past, with reference to the duration.
This document discusses and compares verbal and non-verbal communication. Verbal communication is divided into oral communication methods like face-to-face talks, telephone calls, speeches; and written methods like memos, letters, reports. Non-verbal communication conveys information without words through methods like body language, gestures, visual signals, signs, colors. While verbal communication using language is the most important type, non-verbal communication is also significant in expressing emotions, attitudes, and views.
Nonverbal Communication keynote presented at Regional Conference Bulgaria 2013, GP Vienna 2013.
Why would you care about nonverbal communication? Our words bear only 11% of the information we send or receive while communicating. Rest is nonverbal.
The document provides an outline and overview of a presentation comparing verbal and non-verbal communication. The presentation defines communication and the communication chart. It then defines and discusses the importance of verbal communication, including motivation, lack of ambiguity, longevity, error correction, and maintaining secrecy. Next, it defines non-verbal communication as wordless cues including body language, distance, environments, paralanguage, and haptics. It discusses how non-verbal communication can substitute for, complement, and help understand verbal messages as well as emotional states. The presentation concludes by comparing the formality, evidence, scope, consistency, and feedback of verbal versus non-verbal communication.
Body language is an important part of business communication and impacts success. A firm handshake establishes confidence, with eye contact showing interest and focus. Maintaining good posture presents oneself professionally and draws others in. Smiling shows positive emotions and gains respect. Effective communication involves speaking to and listening for the audience, then adapting as needed.
This document discusses nonverbal communication. It covers the characteristics of nonverbal communication, including that it conveys messages without words through vocal sounds, gestures, facial expressions and other means. It also discusses influences on nonverbal communication like gender and culture, and types of nonverbal communication such as body language, paralanguage, haptics, appearance, proxemics, and chronemics. The overall message is that nonverbal communication plays a vital role in conveying information beyond words.
Nonverbal Communication and Body Language 101 Rel_4.0Richard Gustafson
This document provides an overview of nonverbal communication and body language. It discusses 10 main components of nonverbal communication, including posture, gestures, eye movements, facial expressions, and physical distance. It then outlines 24 video topics related to analyzing and improving nonverbal communication skills. The videos cover proper body language for job interviews, detecting lies, power poses, spatial awareness, eye contact, handshakes and more. The goal is to help people understand nonverbal cues and present themselves confidently through improved body language.
This document provides an overview and agenda for a training on body language and non-verbal communication. It discusses how over 90% of communication is non-verbal and covers gender differences, attention spans, recognizing signals, and meanings behind various hand gestures, facial expressions, and body positions. The goal is for participants to learn how to better understand clients' non-verbal cues and manage their own signals in interactions.
Non-verbal communication includes facial expressions, eye contact, tone of voice, body posture, motions, and positioning. It can also include how we present ourselves through clothing and silence. There are four main categories of non-verbal communication: physical communication through expressions and body language, aesthetic communication through creative acts, signs communication through signals and symbols, and symbolic communication through status symbols. Research shows that 93% of overall communication is non-verbal, with 55% conveyed through facial expressions and posture and 38% through tone of voice.
This document discusses the importance of non-verbal communication and body language in effectively communicating messages. It notes that 60-80% of communication is non-verbal, including facial expressions, eye contact, gestures, and body posture. Certain handshakes, arm positions, and leg positions can indicate attitudes like trust, dominance, submission, and feelings of insecurity. Eye contact, smiling, and open postures help enhance communication, while crossed arms and avoidance of eye contact can have negative meanings. Overall, non-verbal cues are important in interpersonal interactions and interpreting others' messages.
This document discusses and compares verbal and non-verbal communication. Verbal communication involves the use of spoken or written words to transfer information, while non-verbal communication conveys messages without words through gestures, facial expressions, eye contact, tone of voice, and other means. Both types of communication have advantages and disadvantages. Verbal communication allows for personal interaction but words can be forgotten, while non-verbal communication helps communicate emotions and overcome language barriers but cannot be used for public communication.
The document discusses nonverbal communication. It notes that 65% of communication is nonverbal and covers topics like kinesics, proxemics, and different categories of nonverbal communication such as gestures, facial expressions, space, touch, time, smell, and taste. It explores the relationship between verbal and nonverbal communication and how nonverbal communication is influenced by both innate neurological responses and cultural learning from a young age.
A talk about my undergraduate individual project which I gave at BarCampNorthEast 2007, several months before completing my project. It gives an overview of a hand gesture recognition system, detailing how interesting points on a hand are found and tracked.
The document discusses how body language communicates power and influences interactions. It summarizes research showing that people perceive those with expansive, open "power poses" as more powerful and confident. Studies found that briefly adopting high-power poses causes increases in testosterone and risk-taking, while low-power poses raise stress hormones. The body language of students, political candidates, and patients in brief clips can significantly influence judgments of them.
Interpersonal communication presentation non verbal communication Genesis Ramírez
This document discusses principles of nonverbal communication. It covers several key points:
1) Nonverbal communication includes visual-auditory codes like kinesics, physical appearance, facial expressions, and paralanguage. It also regulates conversation flow and is often more believable than words.
2) Nonverbal communication can conflict with verbal statements, creating "mixed messages." Different codes include space, touch, and use of time.
3) Cultural variations must be considered, as meanings differ across cultures. Interpreting nonverbal behavior requires context and checking assumptions.
The document describes a framework for facial expression recognition and removal from 3D face models. The framework involves aligning an expressional 3D face to a generic model, building normal and expression residue spaces through training data, learning the relationship between these spaces using RBF regression to infer expressions, and reconstructing a neutral face by subtracting the inferred expression from the input face. The method is evaluated on the BU-3DFE database and shown to effectively recognize and remove expressions, reconstructing neutral faces.
Gesture recognition allows humans to interface with computers using bodily movements, especially hand gestures. The system first acquires an image, preprocesses it through steps like segmentation and filtering, then extracts features using edge detection. It matches the extracted features to a database of signatures for known gestures. The system was tested on 25 basic American sign language gestures and achieved 98.6% accuracy in recognizing 493 out of 500 gestures. Challenges include inconsistent lighting and background noise.
Nonverbal Communication = Communication without words
Nonverbal communication is a process of communication through sending and receiving wordless messages.
This document discusses nonverbal communication. It begins by stating the old saying "actions speak louder than words." It then provides examples of different types of nonverbal communication, including facial expressions, body posture, gestures, how words are uttered, and the environment. It explains that nonverbal behavior can be ambiguous and lists five ways nonverbal communication interacts with verbal communication, such as repeating, highlighting, or contradicting the verbal message. The document emphasizes that nonverbal communication can powerfully express relationship meanings, depending on one's culture. It defines several specific types of nonverbal communication like kinesics, haptics, physical appearance, olfactics, proxemics, and paralanguage. It stresses the importance of avoiding mis
Nonverbal Communication keynote presented at Regional Conference Bulgaria 2013, GP Vienna 2013.
Why would you care about nonverbal communication? Our words bear only 11% of the information we send or receive while communicating. Rest is nonverbal.
The document provides an outline and overview of a presentation comparing verbal and non-verbal communication. The presentation defines communication and the communication chart. It then defines and discusses the importance of verbal communication, including motivation, lack of ambiguity, longevity, error correction, and maintaining secrecy. Next, it defines non-verbal communication as wordless cues including body language, distance, environments, paralanguage, and haptics. It discusses how non-verbal communication can substitute for, complement, and help understand verbal messages as well as emotional states. The presentation concludes by comparing the formality, evidence, scope, consistency, and feedback of verbal versus non-verbal communication.
Body language is an important part of business communication and impacts success. A firm handshake establishes confidence, with eye contact showing interest and focus. Maintaining good posture presents oneself professionally and draws others in. Smiling shows positive emotions and gains respect. Effective communication involves speaking to and listening for the audience, then adapting as needed.
This document discusses nonverbal communication. It covers the characteristics of nonverbal communication, including that it conveys messages without words through vocal sounds, gestures, facial expressions and other means. It also discusses influences on nonverbal communication like gender and culture, and types of nonverbal communication such as body language, paralanguage, haptics, appearance, proxemics, and chronemics. The overall message is that nonverbal communication plays a vital role in conveying information beyond words.
Nonverbal Communication and Body Language 101 Rel_4.0Richard Gustafson
This document provides an overview of nonverbal communication and body language. It discusses 10 main components of nonverbal communication, including posture, gestures, eye movements, facial expressions, and physical distance. It then outlines 24 video topics related to analyzing and improving nonverbal communication skills. The videos cover proper body language for job interviews, detecting lies, power poses, spatial awareness, eye contact, handshakes and more. The goal is to help people understand nonverbal cues and present themselves confidently through improved body language.
This document provides an overview and agenda for a training on body language and non-verbal communication. It discusses how over 90% of communication is non-verbal and covers gender differences, attention spans, recognizing signals, and meanings behind various hand gestures, facial expressions, and body positions. The goal is for participants to learn how to better understand clients' non-verbal cues and manage their own signals in interactions.
Non-verbal communication includes facial expressions, eye contact, tone of voice, body posture, motions, and positioning. It can also include how we present ourselves through clothing and silence. There are four main categories of non-verbal communication: physical communication through expressions and body language, aesthetic communication through creative acts, signs communication through signals and symbols, and symbolic communication through status symbols. Research shows that 93% of overall communication is non-verbal, with 55% conveyed through facial expressions and posture and 38% through tone of voice.
This document discusses the importance of non-verbal communication and body language in effectively communicating messages. It notes that 60-80% of communication is non-verbal, including facial expressions, eye contact, gestures, and body posture. Certain handshakes, arm positions, and leg positions can indicate attitudes like trust, dominance, submission, and feelings of insecurity. Eye contact, smiling, and open postures help enhance communication, while crossed arms and avoidance of eye contact can have negative meanings. Overall, non-verbal cues are important in interpersonal interactions and interpreting others' messages.
This document discusses and compares verbal and non-verbal communication. Verbal communication involves the use of spoken or written words to transfer information, while non-verbal communication conveys messages without words through gestures, facial expressions, eye contact, tone of voice, and other means. Both types of communication have advantages and disadvantages. Verbal communication allows for personal interaction but words can be forgotten, while non-verbal communication helps communicate emotions and overcome language barriers but cannot be used for public communication.
The document discusses nonverbal communication. It notes that 65% of communication is nonverbal and covers topics like kinesics, proxemics, and different categories of nonverbal communication such as gestures, facial expressions, space, touch, time, smell, and taste. It explores the relationship between verbal and nonverbal communication and how nonverbal communication is influenced by both innate neurological responses and cultural learning from a young age.
A talk about my undergraduate individual project which I gave at BarCampNorthEast 2007, several months before completing my project. It gives an overview of a hand gesture recognition system, detailing how interesting points on a hand are found and tracked.
The document discusses how body language communicates power and influences interactions. It summarizes research showing that people perceive those with expansive, open "power poses" as more powerful and confident. Studies found that briefly adopting high-power poses causes increases in testosterone and risk-taking, while low-power poses raise stress hormones. The body language of students, political candidates, and patients in brief clips can significantly influence judgments of them.
Interpersonal communication presentation non verbal communication Genesis Ramírez
This document discusses principles of nonverbal communication. It covers several key points:
1) Nonverbal communication includes visual-auditory codes like kinesics, physical appearance, facial expressions, and paralanguage. It also regulates conversation flow and is often more believable than words.
2) Nonverbal communication can conflict with verbal statements, creating "mixed messages." Different codes include space, touch, and use of time.
3) Cultural variations must be considered, as meanings differ across cultures. Interpreting nonverbal behavior requires context and checking assumptions.
The document describes a framework for facial expression recognition and removal from 3D face models. The framework involves aligning an expressional 3D face to a generic model, building normal and expression residue spaces through training data, learning the relationship between these spaces using RBF regression to infer expressions, and reconstructing a neutral face by subtracting the inferred expression from the input face. The method is evaluated on the BU-3DFE database and shown to effectively recognize and remove expressions, reconstructing neutral faces.
Gesture recognition allows humans to interface with computers using bodily movements, especially hand gestures. The system first acquires an image, preprocesses it through steps like segmentation and filtering, then extracts features using edge detection. It matches the extracted features to a database of signatures for known gestures. The system was tested on 25 basic American sign language gestures and achieved 98.6% accuracy in recognizing 493 out of 500 gestures. Challenges include inconsistent lighting and background noise.
Nonverbal Communication = Communication without words
Nonverbal communication is a process of communication through sending and receiving wordless messages.
This document discusses nonverbal communication. It begins by stating the old saying "actions speak louder than words." It then provides examples of different types of nonverbal communication, including facial expressions, body posture, gestures, how words are uttered, and the environment. It explains that nonverbal behavior can be ambiguous and lists five ways nonverbal communication interacts with verbal communication, such as repeating, highlighting, or contradicting the verbal message. The document emphasizes that nonverbal communication can powerfully express relationship meanings, depending on one's culture. It defines several specific types of nonverbal communication like kinesics, haptics, physical appearance, olfactics, proxemics, and paralanguage. It stresses the importance of avoiding mis